SOMERFORD ASSOCIATES LIMITED

Imprivata Mobile Access (formerly MDA & Ground Control)

Imprivata Mobile Access enables secure real time access to shared, iOS, Android devices and applications, simplified inventory management, device fleet management and loss prevention.

Features

• Single sign-on and password management for iOS and Andriod
• Secure, fast user switching for shared devices
• Privacy for shared devices
• Asset tracking and status
• Vast application support
• Automated workflows
• Automated device enrolment

Benefits

• Enables corporate owned devices to be personalised and securely shared
• Reduces login times, all while protecting data
• Seamless access to desktops, clinical applications, and patient data
• Integrated and deployed with leading EHR and MDM tools
• Eliminates the need for passwords
• Reduce spend on replacing lost devices
• Reduce need to maintain a pool of spare devices
• Fast and simple device set up and configuration

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

859046251025555

Contact

Penny Harrison
07897075103
info@somerfordassociates.com

About your service

• Service categories:

  Systems Infrastructure Software

  Security

  • Endpoint security
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Imprivata Enterprise Access Management - EAM (formally OneSign Single Sign On and confirm ID)
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/a
• System requirements:
  • Headless desktop mini-PC.
  • Remote Desktop
  • MacOs, Windows 10/11 version within past 2 years
  • 4GB+ RAM / 20GB+ SSD drive
  • Imprivata Enterprise Access Management appliance

User support

• Email or online ticketing support: Yes
• Support response times: Mon-Fri 9am-5:30pm excl bank holidays customers receive an initial response within one business hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide support from priority 1 to priority 4 cases on any existing configuration or part of the platform that is in total or partial failure as well as not working as expected. We also provide configuration guidance and recommendations for use cases. Each customer receives their own Account Manager who works closely with Support and ensures that cases can be followed up. Somerfords Support desk is available as a value added service in addition to the maintenance and support purchased alongside the license.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Comprehensive SoW for each deployment is provided which includes a project readiness service, configuration and validation services and BAU testing.; Online Learning Management System is provided with self paced and instructor led training materials.; Full user documentation is provided.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.
• End-of-contract process: A grace period is in place at end of contract to allow time for contract renewal however if licenses not renewed, application will cease operation after a given time (30 days). Seller proactively contacts buyers in advance of contract end to discuss options.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: PDF materials are provided over email , online portal is also available where users can access material relevant to their service solution

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Deliver the same (or very similar) end user experience.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Imprivata provides an administrator console to manage the launchpad and configuration including synchronisation with EAM, management of devices and workflows at a granular level.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessed via a browser using HTTPS, MFA optional for admin access.
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: https://www.groundctl.com/tag/api
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: UI customisations are available and managed through the administer console, only admins have permissions to customise endpoint UI features.

Scaling

• Independence of resources: Imprivata Mobile Access is a hybrid system with a cloud-based SaaS management console.; ; Customers usually choose our multi-tenant cloud, but some opt for a dedicated cloud system. A dedicated cloud is physically isolated from other customers, while still managed by Imprivata.

Analytics

• Service usage metrics: Yes
• Metrics types: The following actions are logged on the Audit Log:Workflows; ; Created workflow; Modified workflow; Deleted workflow; Cloned workflow; Launchpads; ; Registered Launchpad; Upgraded Launchpad; Deleted Launchpad; Changed Launchpad’s custom field from A to B; Failed Login; Devices; ; Added Device; Deleted Device; Retired Device; Change Device’s attribute from A to B; Automation; ; Created rule; Modified rule; Deleted rule; Enabled rule; Disabled rule; Admin; ; Added, Modified, Deleted MDM; Added, Modified, Deleted attribute; Invited user, with role; Changed role of user; Deleted user; Users; ; Accepted invitation; Logged in; Logged out; Changed password; Failed login
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Imprivata

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Buyers hosts appliance so is responsible for appropriate protection of data to local standards.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customer owned and managed solution
• Data export formats: Other
• Other data export formats: N/A
• Data import formats: Other
• Other data import formats: LDAP connector to import AD detail

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: GroundControl uses HTTPS (port 443) for all communication between the Launchpad and the Cloud Administrator Console. After initial registration, the Launchpad switches to Secure WebSockets (also port 443) for asynchronous bi-directional messaging.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Configured and set up by buyer
• Approach to resilience: Two or more appliances are configured to create an Imprivata enterprise. Appliances in an enterprise replicate in real time to form an active cluster. An enterprise may be further subdivided into a collection of Imprivata sites, which allows for the optimization of traffic patterns between Imprivata-enabled workstations and appliances in large networks. If one appliance in an enterprise fails, the remaining appliances handle all user authentication requests. Users do not experience downtime if the enterprise maintains enough active appliances to handle authentication requests from all users.
• Outage reporting: Service operated locally by buyer. Admin console provides email alerts configurable by buyer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Defined by buyer.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: CyberEssentials Plus
• Information security policies and processes: NHS Data Security Protection Toolkit,; HIPAA,; NIST,; SOC 2 Type II,; CSA STAR Level
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: As per buyer change management controls
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: As per buyer policy
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: As per buyer policy
• Incident management type: Supplier-defined controls
• Incident management approach: As per buyer policy
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Non production trial available upon request

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 1%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1%
• Over £5,000,001: 1%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: SGS
• ISO 9001 accreditation date: Tuesday 15 March 2022
• What the ISO 9001 doesn’t cover: As our staff are a fully remote workforce the company physical office location is not covered. Clause 7.1.5 (calibration) is not in the scope. ISO 9001 does not cover financial processes.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F416f438-c625-443c-8b8d-a1b8f3b804e3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8d0e7cb8-30a3-4374-b713-d15f8d7f0c7d
• Other security certifications: Yes
• Any other security certifications: IASME Cyber Assurance Level 1 Certificate

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@somerfordassociates.com. Tell them what format you need. It will help if you say what assistive technology you use.