SPECIALIST COMPUTER CENTRES PLC
SCC Cloud Core
Cloud Core, underpinned by SCC’s Vision portal and highly trained cloud experts, offers
24/7 management across your entire estate. We’ll help manage and optimise all aspects of your cloud platform from maintenance and compliance to optimisation and architecture, helping your team focus on important business objectives.
Features
- Operational Efficiency
- Insights and Intelligence
- Expertise and Advisory
Benefits
- 24/7/265 Services
- Access to highly trained, certified experts
- Focus on what matters most
- Proactive optimisation
- Secure by design
- Any cloud, anywhere
Pricing
£2,500 an instance a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 5 9 0 8 9 6 3 1 8 9 8 8 5 9
Contact
SPECIALIST COMPUTER CENTRES PLC
Warren Strain
Telephone: 01217667000
Email: frameworksales@scc.com
Planning
- Planning service
- Yes
- How the planning service works
- All professional services required to set up this Service will be subject to separate Statements of Work and Charges and, where applicable, Service Descriptions.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- AWS
Training
- Training service provided
- Yes
- How the training service works
- Familiarisation training will be provided for SCC Vision Tool during onboarding
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- All professional services required to set up this Service will be subject to separate Statements of Work and Charges and, where applicable, Service Descriptions.
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
-
- Microsoft Azure
- AWS
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- We will provide four (4) Well Architected Reviews (WAR) per year. Each WAR will review the public cloud infrastructure that supports one (1) specific application.
Security testing
- Security services
- Yes
- Security services type
- Security audit services
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
-
SCC will provide support for Incident management,
requests for change, and information requests
Service scope
- Service constraints
-
We will provide the Service subject to the following dependencies:
• All professional services required to set up this Service will be subject to separate
Statements of Work and Charges and, where applicable, Service Descriptions.
• When resolving capacity-related issues (such as on your VMs), we will present any
associated costs for remediation to you prior to implementation.
• In situations when a known business-critical application is likely to fail or has already failed, we reserve the right to increase capacity by up to 10% without agreement from you. All associated costs to do so will be borne by you.
User support
- Email or online ticketing support
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- Support for this service would escalated via the Account Manager. They will then address an issue through to resolution.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- LRQA (Lloyds Registrar)
- ISO/IEC 27001 accreditation date
- 06/07/2023
- What the ISO/IEC 27001 doesn’t cover
- N/A - Our certification covers all locations and services provided by SCC.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- Barclaycard Data Security Manager
- PCI DSS accreditation date
- 27/06/2023
- What the PCI DSS doesn’t cover
- N/A
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ISO 22301 - Business Continuity
- CAS (S) - Sanitisation of classified material
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Sustainability is central to SCC’s operations and embedded into our business. Our defined carbon reduction targets are externally reported in our Carbon Reduction plan via the Carbon Disclosure Project.Covid-19 recovery
SCC’s products, services and solutions can help facilitate and implement new ways of working for our customers. Through our propositions, additional health, wellbeing and agile working benefits can be achieved.Tackling economic inequality
SCC provides employment and training opportunities, are members of the Disability Confident Scheme and supporters of the Armed Forces Covenant. Working with our supply chain we promote collaboration and diversity.Equal opportunity
SCC is an inclusive employer with various initiatives to support, engage and develop our employees. We promote supply chain diversity and have mechanisms in place to manage modern slavery risks.Wellbeing
SCC has a range of health and wellbeing activities available for our employees to access. Our volunteering programme and charity partnerships help facilitate and deliver a range of community benefits.
Pricing
- Price
- £2,500 an instance a month
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at frameworksales@scc.com.
Tell them what format you need. It will help if you say what assistive technology you use.