FUJITSU SERVICES LIMITED

RPA Strategy and Implementation Services

Robotic Process Automation (RPA) optimises business processes, automates routine tasks, and frees people to deliver real value to your organisation. Fujitsu works with you to optimise existing processes and identify candidates for RPA. Using both ‘tried and tested’ and bespoke approaches, we deliver the full benefits of automation at scale.

Features

• Leading industry experience across business process management and automation
• Combining AI, with consultancy expertise the right automation journey
• Increase productivity on business processes and activities through RPA adoption
• Utilising Fujitsu’s XpressWay digital end to end delivery approach
• Fully Managed Services Model 24/7/365 to agreed SLAs
• Implemented with Artificial Intelligence and cognitive capabilities
• RPA consulting provider to enable additional automation gains
• Customised dashboards to monitor and measure service enhancements
• Support business case planning pilot and implementation to steady-state

Benefits

• Enterprise from pilot to mobilization in maximum 4 weeks
• Scalable, Fujitsu has re-imagined the Automation Operating Model
• RPA can scale and be resilient in high availability environments
• Robotics Operations Center builds on our 24/7 global support
• Flexibility to scale up business operations without additional resources
• Increased quality of data analysis
• Integration is automated in most intelligent and productive manner
• Allows business to be ready to easily accommodating future changes

£0 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

859135557814468

Contact

Sam Skinner
07867829234
government.frameworks@fujitsu.com

Planning

• Planning service: Yes
• How the planning service works: Our Industrialized RPA operating model provides detailed framework for establishing right strategy and helping organisations scale their RPA implementations
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: This is covered in our service description
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Fujitsu’s quality assurance methodology is a variant of “Behavior Driven Approach” which focuses on the process, errors and exceptions within the process to ensure low failure/exception rate. The following testing phases are used to ensure quality and completeness of the solution

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
• How the support service works: Fujitsu has a well defined and proven support methodology which is included in our Industrialized RPA operating model. This is covered in detail in our service description document

Service scope

• Service constraints: Covered in our service description document

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Dependent on agreed SLA's
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: NA
• Web chat accessibility testing: NA
• Support levels: This is covered in detail in our service description document

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: NA

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/01/2022
• What the ISO/IEC 27001 doesn’t cover: All reference control objectives and controls of the standard are in scope, and all aspects of the offerings
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Covid-19 recovery

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Tackling economic inequality

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Equal opportunity

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

  Wellbeing

  Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

• Price: £0 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.