PHOENIX SOFTWARE LIMITED

Rapid7 Exposure Command

Exposure Command Ultimate provides holistic attack surface visibility, extensive cloud and on-premises monitoring, compliance, IAC scanning, and access management. It includes dynamic asset tagging, threat-aware risk scoring, customizable dashboards, automated remediation, and hundreds of out-of-the-box compliance policies and standards

Features

• Holistic attack surface visibility across cloud and on-premises
• Continuous monitoring for vulnerabilities and misconfigurations
• Infrastructure as Code (IaC) security scanning
• Dynamic asset tagging and inventory management
• Threat-aware risk scoring and prioritization
• Automated remediation workflows for rapid response
• Least privileged access management enforcement
• Customizable dashboards and reporting
• Out-of-the-box compliance policies and standards
• Integration with existing security and IT tools

Benefits

• Improved visibility into entire attack surface
• Faster identification and remediation of risks
• Enhanced compliance with industry standards
• Reduced manual effort through automation
• Prioritized vulnerabilities based on threat intelligence
• Strengthened cloud and on-premise security posture
• Streamlined asset management and inventory
• Minimized risk of privilege misuse
• Actionable insights for security decision-making
• Integration boosts operational efficiency and response

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

859172608532708

Contact

Mark Pickersgill
01904 562200
bids@phoenixs.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: N/A
• Cloud deployment model: Public cloud
• Service constraints: Please see system requirements
• System requirements:
  • Internet access required for all platform components and integrations.
  • Supported browsers: Chrome, Firefox, Edge, Safari (latest versions).
  • Sufficient system resources for orchestrator deployment.
  • Outbound HTTPS (TCP 443) connectivity for cloud and API communication.
  • Supported operating systems for VM agent: Windows, Linux, Mac.
  • Full predeployment checklist available

User support

• Email or online ticketing support: Yes
• Support response times: Severity-1 Support issues may be directed to Rapid7 Technical Support 24/7 at https://www.rapid7.com/contact/​ ; ; For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook and SLAs for technical assistance here: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: 1. As a customer with Rapid7 support, you are entitled to a number of predetermined technical support contacts that may create cases, subscribe for notifications, search our knowledge base and download updates. Rapid7 recommends that primary contacts register for eSupport immediately upon receiving your welcome packet from Rapid7.; ; 2. For the fastest response, support tickets may also be raised via the Rapid7 Customer Portal at ​insight.rapid7.com/login​. You can find the Rapid7 Support Guidebook here with support SLAs: https://www.rapid7.com/globalassets/_pdfs/whitepaperguide/rapid7-customer-support-guidebook.pdf ; ; 3. We assign a Customer Success Advisor who will be your main point of contact for maximizing your investment in your Rapid7 solutions. TAM and premium support services are available as an add-on.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Customers are assigned an Onboarding Success Manager (OSM) to initiate and guide you through completion of the deployment process. Exposure Command has outcome-based deployments, which means your OSM will schedule as many sessions as needed to complete the scope. Once deployment is verified complete, your OSM will transition you over to your Customer Success Advisor (CSA) who will serve as your primary point of contact at Rapid7. ; ; User documentation is available here: https://docs.rapid7.com/exposure-command/quick-start-guide/; ; Online training is available at the Rapid7 Academy, here: https://academy.rapid7.com/
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: If you opt to leave a Rapid7 service, you will have access to the platform until your end date. All data, including backups, will be deleted after 90 days. Should you request deletion of your data prior, we’ll process that request within 14 days. ; ; App Sec: Data export is supported in the API and can be exported via JSON.; ; Network VM: Data export capabilities are built in.; ; CloudSec: Limited export options exist (reports).; ; ASM: Data can be exported in PDF, CSV, or from API's
• End-of-contract process: You own the data you collect, and therefore you control access to that data. If you opt to leave a Rapid7 service, you can request deletion of the data, for which we’ll process that request within 14 days. An attestation of data deletion can be made available upon request.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation is available here: https://docs.rapid7.com/exposure-command/quick-start-guide/

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Firefox
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Command Platform is accessible through a web browser on traditional and mobile/tablet devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The graphical user interface (GUI) is designed to be highly functional and easy to use. From login and dashboarding through to adding connectors, the user can easily navigate through the interface to identify and prioritize exposures from endpoint to cloud. ; ; The dashboard has been designed to present meaningful data (rather than raw data without context) whenever possible to provide full attack surface visibility and threat-aware risk context.; ; Our platform can easily become part of our customers’ operational fabric without requiring internal expertise in systems integration, data science or data scripting.
• Accessibility standards: None or don’t know
• Description of accessibility: While we do not currently have any certifications or active benchmarks to share around digital accessibility, we consider specific standards as part of our product design and development process, particularly regarding contrast accessibility and colorblindness. Systemizing and evaluating digital accessibility standards will be an ongoing UX priority across product lines. As the proposed solution is accessed via web browser, users can utilize accessibility-focused browser extensions and settings to achieve screen reader support and adjustable text sizes.
• Accessibility testing: N/A
• API: Yes
• What users can and can't do using the API: Exposure Command Ultimate offer APIs for integration, automation, and management. Users can set up and connect services (like Cloud Security and Vulnerability Management) to the platform via API, enabling data queries and dashboard creation. Many operations, such as managing connectors, running queries, and automating workflows (especially with InsightConnect), are supported through APIs.; ; Limitation: Not all administrative or configuration actions are available via API—some require manual setup in the web UI. The solution is not designed to run headless. API capabilities and supported actions vary by component, so users should consult each product’s API documentation for details.; API details are here: https://docs.rapid7.com/insight/api-overview/
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customization is possible for: Reporting, compliance, dashboards, tags, bots (automated cloud configurations enforcement), data sources/connectors for a full view of your attack surface, administrative capabilities including SSO/MFA, and automated workflows (SOAR). All customization details are included in the online documentation: https://docs.rapid7.com/exposure-command/; ; RBAC limits user permissions to ensure least access privileges. RBAC details are available here: https://docs.rapid7.com/insight/manage-users/

Scaling

• Independence of resources: The Command Platform is a unified solution delivering extensive data coverage and visibility across networks, endpoints, and cloud applications. It is proven to scale efficiently, supporting hundreds of thousands of assets. Designed for enterprise environments, the platform is built on a holistic cybersecurity dataset, ensuring comprehensive threat management and insight. Hosted on AWS, the Command Platform leverages on-demand scalability, rapidly expanding CPU, memory, storage, and networking resources to meet the performance and growth requirements of enterprise customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Rapid7’s target is 100% System Availability. "System Availability" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/).
• Reporting types: Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Rapid7

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Degaussing

Data importing and exporting

• Data export approach: Data can be exported in PDF, CSV, or via APIs.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Via API
• Data import formats:
  • CSV
  • Other
• Other data import formats: Data can be exported in PDF, CSV, or from API's

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Rapid7 protects data in transit between itself and customers by encrypting all data sent to and from the Insight cloud using TLS (HTTPS). Collectors, agents, engines, and plugins require valid TLS certificates from trusted authorities. Access to encryption keys is tightly controlled via AWS Key Management Service (KMS) and instance profiles. Regular access reviews and strict access control policies ensure only authorized personnel can access sensitive data, maintaining confidentiality and integrity throughout transmission.
• Data protection within supplier network: Other
• Other protection within supplier network: Rapid7 protects data at rest within its network by encrypting all stored data using industry-standard AES-256 encryption, with keys managed through AWS Key Management Service (KMS). Where possible, AWS services like S3, EBS, and RDS are used for encryption; otherwise, block-level encryption (LUKS) is applied. Strict access controls ensure only authorized personnel can access encrypted data. Some older InsightIDR data ingested before July 2018 is not encrypted at rest but is protected by strict IAM access controls. Regular access reviews and segregation of duties further safeguard data from unauthorized access or modification.

Availability and resilience

• Guaranteed availability: Rapid7’s target is 100% System Availability. ""System Availability"" means the percentage of total time during which the Service is available for Customer to send data into the platform (“Data Collection Uptime”) or to log in to the solution (“Log-in Uptime”), excluding a Scheduled Maintenance Window. The Scheduled Maintenance Window shall be posted on the Rapid7 Status page with at least 24 hours’ notice. SLAs are monitored and enforced through our technology platform. All downtime, planned and unplanned, is documented on our status site (https://status.rapid7.com/). ; ; If System Availability during a given month is less than 99.95%, Customer may be eligible for a credit as detailed here: https://www.rapid7.com/legal/sla/. (https://www.rapid7.com/legal/sla/)
• Approach to resilience: Rapid7 maintains a Contingency Plan for the Command Platform, including annual BIA, and regular reviews of BCDR strategies. The plan’s primary goal is to ensure organizational stability and coordinate recovery of critical business functions during disruptions or disasters. It ensures critical functions continue with minimal interruption, identifies and mitigates threats, and promotes awareness of key interdependencies. Redundancy is built into Rapid7’s corporate and production infrastructures, with capacity planning and data replication to support processing, failover, and customer support.; ; The Command Platform leverages a secure, multi-tenant, stateless micro-services architecture within Amazon Web Services (AWS), providing a scalable, highly available cloud environment. This architecture allows Rapid7 to implement robust security controls for data at rest, in transit, and in use. Data storage and analytics processing are hosted on AWS, benefiting customers with automatic backup, redundancy, and high availability. AWS maintains SOC 1, 2, and 3 compliance, and Rapid7 can work with AWS to provide these reports if needed.; ; Rapid7’s network infrastructure also features redundancy, backup, and recovery capabilities. Data centers have disaster recovery plans and conduct risk assessments. Customers can monitor global availability and outages at https://status.rapid7.com/.
• Outage reporting: All Command Platform downtime, planned and unplanned, is documented on our status site (where you can subscribe for email updates): https://status.rapid7.com/

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Different authentication methods for your organization are available (and configurable by local admin) depending on your organization's needs:; ; An external identity provider (IdP) may be used to configure SSO. This feature allows you to authenticate and control user access to the Command Platform from your existing single-sign on solution. ; ; The Command Platform offers Multi-factor authentication (MFA), including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.
• Access restrictions in management interfaces and support channels: Rapid7 follows the principle of least privilege, therefore, access is granted on an as-needed basis with the minimum necessary permissions. This includes office badges, which have an access request process & are included as part of our quarterly access revies and immediately upon employee termination. Conflicting duties and areas of responsibilities are segregated to reduce opportunities for unauthorized or unintentional Access rights are restricted based on business needs. All privileged access is reviewed on a regular basis. For all other application, system, and physical access reviews are completed at varying intervals based on risk.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Other
• Description of management access authentication: Policies including two-factor authentication, jump hosts, service segregation, and per-service permissions ensuring least-privilege access methodologies are applied for Rapid7 access to customer data.; ; Locally, authentication is configurable by local admin:; ; An external identity provider may be used to configure SSO. ; ; The Command Platform also offers MFA, including:; ; • Universal 2nd Factor (U2F); • OKTA Verify; • Google Authenticator; • SMS Authentication; ; You can also configure additional settings for your users, such as how often they must complete multi-factor authentication.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Rapid7 follows a comprehensive information security program aligned with industry-leading frameworks, primarily ISO/IEC 27001 and the NIST Cybersecurity Framework (CSF).; ; Our policies and processes are designed to protect the confidentiality, integrity, and availability of customer data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Rapid7 enforces a Configuration Management Policy to ensure consistent, secure infrastructure using baseline configurations and automated tools for deployment and validation. All changes to cloud infrastructure (primarily AWS) are managed in code, version controlled, peer reviewed, tested, and approved before production deployment. Rollback mechanisms and monitoring ensure rapid compliance restoration if manual changes occur. Change management follows Agile and Scrum methodologies, emphasizing review, testing, and communication to prevent service disruptions. Emergency changes are logged and approved. Customers are notified via email if service use may be impacted, and operational status updates are available at https://status.rapid7.com (https://status.rapid7.com/)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Information Security continuously monitors Rapid7’s corporate IT and Command Platformenvironments for system vulnerabilities in accordance with formally documented VM processes and procedures, conducts network and agent-based vulnerability scans of these environments on a continuous basis, with new vulnerability results coming in daily or weekly. Rapid7 also monitors its websites for web application vulnerabilities. Security patches are deployed on a regular basis for corporate IT systems and by Platform Delivery for platform infrastructure. Out-of-band patching is performed for all vulnerabilities, including critical vulnerabilities, in accordance with our Vulnerability Handling & Disclosure Standard Operating Procedure.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Rapid7 uses an enterprise-level central log management solution that will allow for the consolidation and retention of critical log files to ensure their accessibility, integrity, and reviewability. Rapid7 ensures cloud actions are logged and monitored. All AWS API actions are logged. Access to servers and services are logged to external systems to prevent tampering. Logs are analyzed by Rapid7’s own products (InsightIDR and InsightOps) for notable events. Rapid7’s Managed Detection & Response services team works with our internal Security Operations team to monitor these events 24/7 and investigate any alerts.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Rapid7 maintains a formal Incident Response Policy and procedures in accordance with industry best practices and to meet numerous compliance requirements. This policy and supporting procedures document the process for analysis, containment, eradication, recovery, and follow up in the event of a security incident. Annual testing and refinement of this policy and procedures is required to help prepare for adverse security incidents and to manage and minimize risk. Rapid7 will notify customers of any breaches affecting their data within 72 hours. ; ; Any incident that affects customers can be reported via email.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30 day trial of all software components being evaluated

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0.1%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.3%
• Between £1,000,001 and £2,500,000: 0.4%
• Between £2,500,001 and £5,000,000: 0.5%
• Over £5,000,001: 0.6%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: Thursday 21 January 2016
• What the ISO/IEC 27001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: BSI Assurance UK Limited
• ISO 9001 accreditation date: Tuesday 23 November 2010
• What the ISO 9001 doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Security Metrics via Self Certification
• PCI DSS accreditation date: Wednesday 20 August 2025
• What the PCI DSS doesn’t cover: Our certificate applies to services including software licensing, hardware, software asset management (SAM), and IT consultancy. It covers these services when delivered to public sector, charities and housing associations, education, and corporate customers by our employees, systems, and business processes.; ; All activities outside of this scope are not covered by the certification.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 18c34a82-2bf3-4bf9-86c6-f489f07b37d6
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F1e26d79-c268-4d22-a3d7-01e3f4c32c92
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.