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Tekwurx Limited

Barracuda Email Protection

Barracuda Email Protection provides organisations with comprehensive email security for Microsoft 365 applications; including OneDrive, SharePoint, and Exchange. The service leverages a multi-layered security approach, combining various Barracuda solutions into a bundle that protects against spear phishing, account takeover, business email compromise and more.

Features

  • Gateway security against spam attacks
  • Protects against zero-hour and targeted attacks
  • Protects against socially engineered CEO Fraud and Account Takeover
  • Ensures emails are accessible in event of a disaster
  • Combats phishing attacks with email-security awareness computer-based training
  • Protects critical data from leaving the business
  • AES 256-bit encryption ensuring sensitive secure information is protected
  • Protects Exchange, SharePoint, OneDrive for Business data backed-up to BarracudaCloudStorage
  • Granular retention policies with powerful search functionality
  • Automated incident response remediation options quickly address attacks

Benefits

  • Forensics & incident response
  • Compliance & eDiscovery
  • O365 Backup (OneDrive, Sharepoint, Exchange & MS Groups)
  • Data encryption
  • Data loss prevention
  • Phishing simulation & training
  • Email continuity
  • Advanced threat protection
  • Inbound & outbound email security

Pricing

£5.50 to £13.80 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 5 9 2 0 6 5 0 4 8 8 6 4 2 0

Contact

Tekwurx Limited Keith Pound
Telephone: +44 208 148 3717
Email: keith@tekwurx.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft 365
Cloud deployment model
Public cloud
Service constraints
The Barracuda Email Protection Add-In supports Outlook and Outlook Web Access (OWA) for Microsoft Office 365. The Barracuda Email Protection Add-In will work with an Outlook instance if the following conditions are met:

Outlook clients must support a minimum API requirement set of 1.5. See Microsoft Outlook Client Support to determine if your client version qualifies. (Example: The Barracuda Email Protection Add-In would not work with Outlook 2013 for Windows because it only supports an API requirement set up to 1.4.)
Users must have a Microsoft 365 account to use the Add-In.
System requirements
Outlook and Outlook Web Access (OWA) for Microsoft Office 365

User support

Email or online ticketing support
Email or online ticketing
Support response times
Barracuda Support Service depends on the level of support purchased. Please refer to https://www.barracuda.com/company/legal/terms-and-conditions/support-services-terms
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
No
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Barracuda Support Service depends on the level of support purchased. Please refer to https://www.barracuda.com/company/legal/terms-and-conditions/support-services-terms
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide a range of formal and informal education. This is delivered on-site or remotely to suit the customer. Users have access to web-based documentation
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
While your subscription is active, you can access and retrieve a copy of your customer data at any time and for any reason. If data export requires assistance of Barracuda personnel or constitutes a bulk export, then data export fees may apply.
End-of-contract process
At the expiration or termination of your service with Barracuda, Barracuda generally stores customer data for 30 days post termination to allow additional time for you to manually export your data or renew your subscription. After this 30-day retention period, Barracuda will fully disable the account and commence deletion of all customer data at its discretion, including any cached or backup copies.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Web GUI
Accessibility standards
None or don’t know
Description of accessibility
Not known
Accessibility testing
Not known
API
No
Customisation available
Yes
Description of customisation
Administrators can customise the service by defining rule sets, notifications and reports

Scaling

Independence of resources
The platform is built on scalable architecture. This is monitored for availability and performance.

Analytics

Service usage metrics
Yes
Metrics types
Subscription details, users and mailboxes
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda Networks Limited

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Unknown
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Customers can export data. Please note that all customer data will be securely removed from Barracuda's systems 30 days after the contract end date.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Unknown
Approach to resilience
Data in the Barracuda Cloud is stored in a proprietary storage system developed and managed by Barracuda. This system maintains two copies of customer data to provide redundancy. In the United States, the two copies are stored in separate data center locations. Outside of the United States, the two copies are stored within the same location on separate storage systems.
Outage reporting
Email alerts and a public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Username & password
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Barracuda Networks understands the importance of your data and takes steps to secure and protect it while in our cloud. Our policies regarding data ownership and protection are focused on providing you with confidence that your data remains secure and under your sole control. Refer to https://www.barracuda.com/company/legal/security-compliance#paranav-navbar

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Refer to https://www.barracuda.com/company/legal/security-compliance#paranav-navbar
Vulnerability management type
Undisclosed
Vulnerability management approach
https://www.barracuda.com/company/legal/security-compliance#paranav-navbar
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
https://www.barracuda.com/company/legal/security-compliance#paranav-navbar
Incident management type
Supplier-defined controls
Incident management approach
https://www.barracuda.com/company/legal/security-compliance#paranav-navbar

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Tekwurx cloud solutions and services assist in COVID-19 recovery efforts by:
1. Facilitating remote work setups, allowing businesses and organisations to continue operations while adhering to social distancing measures.
2. Tekwurx Cloud services offer scalability and flexibility, enabling organisations to quickly scale up or down their IT resources based on fluctuating demands

Covid-19 recovery

Tekwurx cloud solutions and services assist in COVID-19 recovery efforts by:
1. Facilitating remote work setups, allowing businesses and organisations to continue operations while adhering to social distancing measures.
2. Tekwurx Cloud services offer scalability and flexibility, enabling organisations to quickly scale up or down their IT resources based on fluctuating demands

Tackling economic inequality

Tackling economic inequality

Tekwurx Cloud Solutions and Services can tackle economic inequality by fostering inclusive practices within the company, investing in communities, and advocating for policies that promote economic justice and opportunity for all.

Equal opportunity

TekWurx Cloud Solutions and Services promotes equal opportunities in several ways:
1. We implemented diverse hiring practices that ensure our workforce represents various backgrounds, including gender, race, ethnicity, and socio-economic status. This promotes equal opportunities within the company itself.
2. We offer training and development programs that help all our team develop the skills they need to advance within the company
3. We ensure that promotions and opportunities for advancement within the company are based on merit rather than factors such as gender or ethnicity. This creates a level playing field for all employees.

Wellbeing

By focusing on efficiency, flexibility, security, collaboration, customer satisfaction, and employee development, TekWurx's cloud solutions and services can significantly promote well-being within its team and customer base.

Pricing

Price
£5.50 to £13.80 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Fully operational, 14-day trial.
Link to free trial
https://tekwurx.com/contact-us/

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.