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  1. Digital Marketplace
  2. Lot 2: Cloud software
  3. Alchemist Learning Journey
Alchemist Learning and Development

Alchemist Learning Journey

The Learning Journey Website/App is a one-touch solution for accessing observations, reports, commentary and feedback, as well as live access to scheduling coaching sessions with internal stakeholders or with Coaches/Executive Coaches.

The app supports the utilisation and embedding of a commercial capability solution by explicitly communicating specific behaviours expected.

Features

  • Custom Learning Journeys for Users (Courses/e-Learning/Tasks/Coaching)
  • Online Video Coaching and Scheduling
  • e-Learning Section with Dedicated Scorm Player that Records Attempts/Results
  • Training Needs Analysis based on clients competency frameworks
  • Resource Center
  • Real Time Reporting
  • Multi-Language and custom text
  • Online via Desktop (Web) and Mobile Apps (Android and iPhone)
  • Manager Support Section for Line of Sight
  • Follows 70:20:10 Learning Methodology

Benefits

  • Easy for users to use and navigate
  • Can be used wherever there is an internet connection

Pricing

£20 to £95 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Brandonvb@thisisalchemist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

8 5 9 3 2 7 1 2 6 8 6 4 1 6 3

Contact

Alchemist Learning and Development Brandon Van Blerk
Telephone: (0)1752 848725
Email: Brandonvb@thisisalchemist.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No, although there will be planned/scheduled maintenance from time to time.
System requirements
An internet connection with any Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
For users we provide first line email support same day but not at weekends.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
No
Support levels
As the system is totally online and hosted by us we provide email and phone support for users at no additional costs. We have multiple Cloud Engineers who will respond to anything that is not working for users. If there is a technical issue then a ticket will be raised.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide light online training due to the structure of the Website/App. We can also provide a video to watch and basic manual/user guide to read.

For Administrators who setup use of the service we provide a full manual/user guide and training.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
This is dealt with via client administrators for companies who have users on the system and we can generate a variety of reports and we can provide support when contract ends to provide any other information.
End-of-contract process
We work with clients to establish any data that is required from our systems along with secure deletion of all information as per GDPR at no cost. There may be additional costs based on other clients requirements.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
We have dedicated Apps for Android and iPhone that are available on the respective Stores. Website and App versions work exactly the same.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Users can use the API to link the common elements of our system with theirs, so they can pull information for reporting, push users. Full customisation is available via our professional services team
API documentation
Yes
API documentation formats
PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
The look and feel of the system along the user experience can be customised by clients administrators or our professional services team. Customisation is via an administration portal. Further customisation is available from our professional services team. We recognise that our product out the box is enough for most clients however we can customise so it fits clients needs exactly.

Scaling

Independence of resources
We have servers to cope with large numbers of concurrent users and this is regularly monitored and servers update when required based on client contracts.

Analytics

Service usage metrics
Yes
Metrics types
We can provide useage reports.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users cannot export data as everthing is held in the system. Client Admistrators are able to do this. There is only limited personal data which includes name, job title, company and email address (usually Work).
Data export formats
Other
Other data export formats
On screen reports - there is no export feature
Data import formats
Other
Other data import formats
  • There is no import feature for users
  • Excel for client administrators

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We guarantee an uptime of 98%
Approach to resilience
It's designed by having multiple servers, in more than one datacentre, along with 5 minute snap shots to allow of an instant reinstatement if required.
Outage reporting
Email alerts to our system administrator team.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We can disable and or remove accounts.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Standards Institution
ISO/IEC 27001 accreditation date
6/10/2021
What the ISO/IEC 27001 doesn’t cover
We abide by all controls and objectives as laid out in certification requirements
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
As a business we are ISO27001 Certified and abide by all appropriate standards and requirements. We maintain multiple Information Security policies which are reviewed and signed off annually by the appropriate member of the Senior Leadership Team. These policies are also viewed by the BSI auditor each year. When Information Security Risks or Non-Conformities are reported, each instance is logged and a corrective action plan is put in place. The results of which are discussed at dedicated quarterly Info Sec Meetings which are attended by the Senior Leadership Team. Our Info Sec policies are free to view for our staff on our intranet site and they are instructed to read them.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Each change is approved by a system architect before it's implemented, all changes are tracked and logged.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are graded low - medium - high - critical

Patches are deployed within 24 hours of being available

Security threat information comes from Cyber Risk Intelligence as-a-Service that we subscribe to.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Automatic detection in our secure cloud.

Implement procedures defined in our quality manual

Within one hour
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Users can email or phone a named contact or raise a ticket using a dedicated service.

We log all incidents and track these in a dedicated spreadsheet.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Online courses and online materials reduce our carbon footprint.
Covid-19 recovery

Covid-19 recovery

This platform is allowing us to assist businesses with online programmes that would otherwise be face-to-face events.
Wellbeing

Wellbeing

As a learning and development company, we help to promote wellbeing in a number of ways. One of the most important is by helping to develop people's skills and abilities. This can lead to increased confidence and self-esteem, which can have a positive impact on mental health. In addition, we help to create workplace cohesion and support networks. This is especially important for vulnerable groups such as those with mental health problems or disabilities. By working with Alchemist we can help local authorities and other public sector bodies to ensure that everyone has the opportunity to learn new skills and improve their wellbeing.

Pricing

Price
£20 to £95 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Setup of a demonstration with 14 day access to key stakeholders. Structures would match as closely as possible what client requires.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Brandonvb@thisisalchemist.com. Tell them what format you need. It will help if you say what assistive technology you use.