HELSING LIMITED

Artificial Intelligence (AI) for Maritime

Helsing’s Artificial Intelligence (AI) for Maritime software provides for the use of AI to interpret and synthesise Maritime domain data at the edge into actionable information, allowing for persistent situational awareness of the Maritime domain. The result is order-of-magnitude improvements in the speed, accuracy, and scalability of actions.

Features

• Cognitive Anti-Submarine Warfare (ASW), Air Defence and Electronic Warfare (EW)
• Counter-UAS
• Integrated Autonomy, and integrated airborne early warning and ISR
• Command and control
• Mission planning
• Platform and hardware agnostic
• Multi-mode sensor fusion
• Anomaly flagging
• Complex Course of Action (COA) analysis
• Search & Rescue

Benefits

• Order-of-magnitude improvements in speed, accuracy, and scalability
• Reduce cognitive load on operators
• Reduce crew requirements
• Optimised force distribution, positioning and utilisation
• Optimised effector analysis and selection
• Reduced effector expenditure
• “Ever-green capabilities” through mission data and model updates and upgrades
• Continual adjustment to ever changing threats and environment

£10,000 a licence

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@helsing.ai. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

859609441290693

Contact

Samantha Vogel
07961928334
gcloud@helsing.ai

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Helsing software may require regular updates. If the software is blocked from being updated, it will be considered an 'unsupported' version, which Helsing will be unable to support. If a problem (i.e., security or bug issue) is discovered on an 'unsupported' version of the software, the only course of action will be to upgrade the relevant software to the latest version.
• System requirements: Any OS capable of running up-to-date Chromium-based web browser

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Varies upon the severity of the issue and additional cost paid for such services by the customer, but it is feasible for provision of 24/7/365 response if appropriate.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels will be as agreed with the customer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Helsing provision access to relevant infrastructure and software via its standard onboarding workflow. Once provision of access has been granted, Helsing works with customers to ensure next onboarding steps best meets their needs. The offerings may include onsite or online training for ease of immediate onboarding, and the provision of user documentation for ease of continued onboarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can export data from Helsing software in a variety of open formats to meet customer requirements.
• End-of-contract process: At the end of the contract term, to the extent applicable, customer shall cease use of software, delete all software copies and return of all copies of the software documentation and Helsing shall return customer data and any other equipment provided under the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
  • Opera
• Application to install: Yes
• Compatible operating systems: Other
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Dependant on customer requirements and any customisation to the software offering. More information can be provided upon customer request.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Helsing software offerings can integrate into a range of common data sources, and in conjunction with the customer’s needs can potentially be configured to best support the specific use case, as desired.

Scaling

• Independence of resources: Each customer is provisioned specific guaranteed resources which are allocated to them throughout the service term.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Encrypted at rest and stored in physically protected locations, including but not limited to an AWS data centre.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Helsing provides users with the ability to export their data from Helsing systems in an open format.
• Data export formats: Other
• Other data export formats: JSON
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any machine-readable format.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
• Other protection between networks: Helsing shall adjust listed protection protocols based on software offering and customer requirements. Helsing may implement IP address allowlisting, VPN connectivity, or other mechanism as agreed with the customer.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Helsing shall adjust listed protection protocols based on software offering and customer requirements. Helsing may implement IP address allowlisting, VPN connectivity, or other mechanism as agreed with the customer.

Availability and resilience

• Guaranteed availability: Level of availability varies depending on the specific project. Our standard form Service Level Agreements (SLAs) can be provided on customer request.
• Approach to resilience: Information is available on customer request.
• Outage reporting: Various options available, including email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Helsing can work to configure additional and/or alternate user authentication to meet customer requirements.
• Access restrictions in management interfaces and support channels: Helsing operates on a ‘need to know’ principle, where access is only granted where there is a specific requirement for such access.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Helsing can work to configure additional and/or alternate user authentication to meet customer requirements.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Austria
• ISO/IEC 27001 accreditation date: 05/02/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Facility Security Clearance

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Facilities Security and IPSA.
• Information security policies and processes: For some specific UK Government requirements, Helsing adheres to the Cabinet Office Security Policy Framework and its derivatives including Government Functional Standard GovS 007: Security which is underpinned by the Cyber Security Standard. Further, Helsing's Information Security Program consists of the high-level policies and the standards, guidelines and procedures that support them. These Include DEFSTAN 05-138. Helsing's Information Security policies are written to establish corporate information security intentions which align to ISO/IEC 27001/2, ISO/IEC 27018, NIST 800-53 and TSCP (Trust Service Criteria and Principles) industry accepted Information Security Management Systems (ISMS). The CISO together with the Information Security, Legal and Compliance teams are responsible for overseeing the development, implementation, enforcement and maintenance of all information security policies. Helsing's policies are reviewed annually, or whenever significant changes have been made in the operating or business environment. They are hosted on internal intranet pages and communicated to Helsing personnel during onboarding and annually through direct electronic acknowledgment. Additional information available on customer request.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: To be discussed and agreed with the customer as needed.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: To be discussed and agreed with the customer as needed.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: To be discussed and agreed with the customer as needed.
• Incident management type: Supplier-defined controls
• Incident management approach: To be discussed and agreed with the customer as needed.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Helsing is committed to being carbon neutral and has implemented a process to identify and target our largest sources of carbon emission for its business activities:; Business travel: Helsing ensures that staff, suppliers, and customers alike only travel when needed and by the most sustainable means available. When travelling to external meetings, we aim to incentivise team members to use trains. Where car is the only option, we aim to ensure at least two passengers share. As part of our internal governance process, we engage with a carbon offset programme to ensure the equivalent greenhouse gas emissions are eliminated with respect to the programmes we deliver against. We also provide a Cycle to Work Salary Sacrifice scheme to all UK employees to enable them to travel without the use of carbon emitting vehicles.; Computational activity: Helsing’s software requires compute resource to process large amounts of data for customers. To reduce the carbon impact of this, we use cloud computing wherever possible – it is more energy efficient, reduces impact on unused hardware, and reduces manufacturing demand reliant on rare earth elements. By default, we prioritise working with major cloud providers that have committed to powering their data centres exclusively with renewable energy by 2030. ; Sustainable clothing. Helsing exclusively uses clothing for employees from Stanley Stella, a company that specialises in environmentally friendly and sustainable clothing, with a particular focus on water minimisation during the production of their organic cotton.; We continue to implement green initiatives at our offices, such as the introduction of various plants and pollinators, use of filtered drinking water taps to deter the use of plastic bottles, and prioritisation of locally sourced food for any in-house catering. We have also established a comprehensive recycling system, which forms part of the onboarding process for all employees and contractors.

  Covid-19 recovery

  As a diverse business attracting a broad range of talent from those recently graduated to experienced veterans, Helsing recognises that the Covid-19 epidemic affected our employees in a multitude of ways, both positive and negative. We remain resolute in our approach to our employee’s health and wellbeing and have adapted our business model to address the need to cater to flexible working conditions, safe and sustainable travel arrangements, and clean office environments for all.

  Tackling economic inequality

  As a rapidly-growing start-up SME, Helsing understands – and actively advocates for – the important role that start-ups, SMEs and VCSEs play in tackling economic inequality in the defence and technology sectors. Helsing is investing substantial private venture capital in the UK to specifically develop and nurture the AI software and technology industry in Europe, with London as its centre of AI technical expertise. This is already creating high skilled, new jobs to establish the UK as a world leader in AI software and technology for the defence sector, with the express aim of tapping into and fostering the emerging UK AI software and technology talent. ; As part of our commitment to diversify the workplace, we have signed up to the Women in Defence Charter, with an aim to grow our non-male workforce to 30% by 2030. With a particular focus on female engineers, we have sought to further encourage and support education in STEM through our involvement in the RUST community and the ada Fellowship, for which we confirmed our first female sponsorship earlier this year. To ensure our existing workforce are also educated on the importance of diversity, we provide all staff with Unconscious Bias training. This is in addition to an individual yearly learning allowance which employees may spend on training and skill-building relevant to their professional development. ; Helsing is also a signatory to the Armed Forces Covenant, and within only two years has been granted the Silver Award. Helsing has multiple active UK Military Reservists, several of which are programme leads on priority defence contracts and provides annual paid leave to support Reserve service. It’s important for us to recognise the needs of our existing and future workforce and ensure our business practices and employment benefits are continually reviewed and adjusted to reflect their needs.

  Equal opportunity

  Helsing operates at the intersection of defence and technology – both sectors that have been historically disproportionately white and male. Therefore, we are very sensitive that, in order to have a diverse workforce and supplier base, we must think outside-the-box and focus on intrinsic skills over industry experience.; Our analysis shows that referrals are the most successful recruitment channel for diverse (non-male, non-white, and disabled) colleagues. As such, we promote and monitor referrals, offering higher referral bonuses to colleagues that refer diverse candidates. We are a signatory to the Women in Defence Charter, with an immediate aim to achieve a 30% female workforce by 2030.; In our recruitment process, we keep track of the pass-through rates of candidates with and without protected characteristics to monitor and minimise bias, offering modifications to the interview process where appropriate (i.e., for neuro-diverse candidates). We offer mentoring to all colleagues and monitor employee and supplier retention rates to be able to identify any cultural issues quickly. To help further our efforts, Helsing has dedicated ERGs for Women, LGBTQ+, Race, and Neurodiversity to lobby for greater equality and representation in our workforce.; Similarly, Helsing has a dedicated Veterans ERG to lobby for veterans and veteran issues within the company. Helsing is a proud employer of veterans, with 50% of the Programmes and Partnerships team having served as members of the UK Armed Forces. Helsing is a Silver Award holder of the Armed Forces Covenant, and actively supports veteran employees and applicants, through its secondment opportunities supporting the transition from UK Government roles into those within the fast-growing UK technology sector. ; Regarding modern slavery, all staff undergo training on what it is and how to identify it. We also require that all our suppliers have made anti-modern slavery commitments before engaging them.

  Wellbeing

  Helsing is fully committed to supporting the mental and physical health of its employees and actively encourages individuals to pursue a wide range of subsidised activities, either individually or as a group, to suit their lifestyle, routine, and ambitions.; Helsing carries out quarterly employee pulse surveys to keep close to employees wants and needs. In late 2023 we identified, from feedback obtained via the pulse surveys, more optimum means by which Helsing could support its employees’ health and wellbeing. This resulted in the initialisation of a subsidised ClassPass account for all UK employees to access a wide range of classes to best suit their individual needs wherever they are based. Helsing also encourages group social events for such activities, providing means for creating internal communication channels to broaden such connectivity. It is important to give our employees this flexibility to express themselves not just for the benefit of their physical health but equally so in support of their mental health. ; We consider the mental health of our employees to be of vital importance primarily with respect to their individual wellbeing, but also in contributing to the success of our company and how they engage with the wider supply chain and customer base around them. Helsing offers every employee ten individual counselling services each year via a third-party provider, as well as a range of face to face and online resources covering specific areas such as bereavement, CBT and legal advice. We have also partnered with an Employee Assistance Programme (EAP) which is intended to help employees deal with personal problems that might adversely impact their work performance and also for them to keep a constant check on their personal mental health and wellbeing, particularly for those working in the field.

Pricing

• Price: £10,000 a licence
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@helsing.ai. Tell them what format you need. It will help if you say what assistive technology you use.