FOOTPRINT IT SOLUTIONS LIMITED

Digital Transformation by Footprint-IT

Footprint’s digital transformation service delivers innovative transformation solutions through our in-house team of highly experienced and qualified digital transformation professionals, who will consult/design/guide digital transformation programmes from initial concept to final implementation. These include DevOps, data engineering and migration as part of a comprehensive, small to large digital transformation package.

Features

• Digital strategy development, digital backbone, implementation, upskilling and Knowledge Transfer
• Digital Transformation Roadmap of key initiatives & Target Operating Model
• Executive strategy documentation setting out customer-centric transformation roadmaps
• Design and delivery of digital strategy data supported by analytics
• Allows a start small and scale as you become successful
• Cloud migration partnership supporting managed hybrid cloud and services
• Agile delivery of sustainable Digital Transformation services including cloud adoption
• Digital Workplace, support centre, operations and E2E management (SIAM)
• Digital transformation troubleshooting and recovery
• Extensive Public Sector experience

Benefits

• Assembling justification for digital transformation, linkied to IT business drivers
• Rationalised and modernised IT environment, utilising automation technologies
• Delivering a digital strategy roadmap encapsulating cultural and behavioural change
• Increased business agility and efficiencies/reduction in Total Cost of Ownership
• Positioning business for adoption of future emerging markets and technologies
• Facilitating and/or developing talent and skills required for digital transformation
• Incremental and/or holistic approach to digital transformation
• Mitigation of the risk of deployment, migration and ongoing support
• Deliver optimisation of internal operations and existing investments
• Vendor agnostic approach to service-solutions with industry best practices

£595.00 to £1,350.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.hemming@footprintit.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

859778479671490

Contact

Andrew Hemming
01983475470
andrew.hemming@footprintit.net

Planning

• Planning service: Yes
• How the planning service works: As part of the software engineering process, Footprint-IT will routinely help you effectively plan for deploying the software into the cloud through every step of the journey.; ; We will show you how to design your architecture to be secure, scaleable and efficient.; ; We will guide and assist you to design the solution, prepare for, and automate all aspects of getting your software fit and capable for deployment into the cloud environment.; ; These are the stages we follow;; - Initial meeting with the buyer to determine service requirements.; - Submission of a detailed service proposal to the buyer.; - Review of the proposal with the buyer.; - Proposal including a plan detailing tasks required to deploy the service.; -Review of resources and costs required to deploy the service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Footprint-IT provides a combined knowledge transfer and training services for system administrators on a 'Train-the-Trainer' basis, and we can also provide user training separately as well. ; ; We can provide a bespoke service which is tailored to your specific needs and various user stories. ; ; Training is usually carried out via web, we can be provide on-site on a 1:1 or group basis (up to 20 people per session) by prior arrangement. ; ; We provide a full suite of user guides and training material can also be hosted as part of a self-service portal.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As digital technology specialists, we’re here to help transform legacy systems, processes and data infrastructure.; ; Footprint will orchestrate the entire set-up and configuration of your systems under this process.. ; ; Our comprehensive setup and migration service supports transition to cloud hosting or cloud software. We follow a proven multi-stage migration path that ensures safe migration with minimal disruption to operational services. ; ; We have a first-rate understanding of the various technologies, suppliers, procurement routes and most importantly, challenges and lessons learned, which we will ensure are identified as part of our migration strategy. ; ; We will track risk, issues and dependencies and manage various Cloud hosting and other suppliers that form part of the migration process.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We continually monitor the quality of our cloud hosting and cloud migration services we provide to you. We measure our services against an agreed set of deliverables, which we will report and agree with you at regular service management meetings to suit your requirements. Throughout the entire lifecycle of our service delivery, we provide our clients with robust, secure and scalable solutions to meet their needs. Footprint-IT will perform QA & testing during the process spin-up and post go-live. ; ; We measure the quality of the implementation through our extensive experience of the various technologies, best practices and baseline measurements from other services which we have delivered. ; ; We also test the Cloud hosting provider(s) routinely to ensure they are also performing to the required standards.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Footprint-IT provide comprehensive service support including initial triage through to 4th line support problem solving and fault resolution, governed where required under pre-agreed KPI thresholds. ; ; While the vast majority of queries/issues are resolved online, we will provide on-site support as well. ; ; We are vendor agnostic and are able to support any cloud software service, whether it is hosted by the client or a cloud based web service. ; ; Footprint-IT also provides a regular service management report which we will detail key risks and issues, taking ownership of resolving any service-derived issues.

Service scope

• Service constraints: No service constraints on our part.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour during working days (Monday to Friday 09:00 to 5:30)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have not carried out specific assistive technology use testing, though we are aware that many customers of ours do have assistive technology users active on systems derived from our work with them.
• Support levels: Footprint-IT provides engineers and consultant resource to enable and support change and transformation through Digital Transformation Services. ; ; We support customer choices of cloud hosting and software, enabling customers with developing in the cloud using Digital Transformation best practices. ; ; We also support customers in optimising their usage of the transformation outcomesduring implementation and in-life.; ; We tailor specific production level and support plans for each project we are engaged with. Normally, these will include P1 to P4 graded incident management, and are included in the overall project costings we provide, unless specifically required otherwise.; ; All projects are assigned technical account manager and support engineers, suitably empowered to manage and maintain a resilient service.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 16 April 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14001
  • ISO9001:2017

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; Footprint is committed to creating innovative Technology with a positive impact by working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint is committed to becoming Net Zero by 2050. ; Footprint commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net-zero greenhouse gas emissions. ; • MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement which as part of our Social Value Commitment, this product offering will also be integrated into the company's Continuous Improvement Plan and will be scrutinised to identify, monitor, measure and achieve the MAC 4.2 measures. ; Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.

  Covid-19 recovery

  Footprint commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint understand our buyers have commitments in this area and will work with them at implementation stage. ; We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals.; Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors.; • MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. ; • MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; • MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. ; • MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of the supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.

  Tackling economic inequality

  Tackling economic inequality; Footprint commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract:; • MAC2.1: Create opportunities for entrepreneurship and help new organisations grow. • MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors.; • MAC2.3: Support educational attainment including training schemes ; • MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. • MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services.; • MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. ; • MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. ; • MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.

  Equal opportunity

  Equal opportunity; Footprint commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. ; • MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications ; • MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills, and pay in the contract workforce. ; • MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher-paid work by developing new skills relevant to the contract.; • MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.

  Wellbeing

  Footprint commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Footprint’s Wellbeing policies are aligned to the UK Government’s Good Work Plan (satisfaction, fair pay, participation and progression, well-being, safety and security, voice and autonomy). Footprint understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. ; Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: ; • MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce.; • MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; • MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. ; • MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities. Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives and Mental Health First Aiders

Pricing

• Price: £595.00 to £1,350.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at andrew.hemming@footprintit.net. Tell them what format you need. It will help if you say what assistive technology you use.