Skip to main content
Digital Marketplace

Beta Help us improve the Digital Marketplace - send your feedback

FuturePaths

Managed Service Desk and Applications Support

FuturePaths provides a fully managed service desk and applications support service, delivering reliable, user focused support across incidents, requests, and application issues. We combine ITIL aligned processes, service tooling, and experienced engineers to improve user experience, reduce downtime, and continuously optimise service performance for complex, multi supplier enterprise environments globally.

Features

  • Design and delivery of production ready AI and GenAI solutions
  • Integration of AI capabilities into existing cloud and digital services
  • AI architecture, data pipelines and information structure design
  • Governance, risk, ethics and security controls for AI use
  • Model deployment, monitoring and lifecycle management
  • Operationalisation and handover into live service environments
  • Adoption support and value realisation tracking

Benefits

  • Moves AI from proof of concept into live, usable services
  • Moves AI from proof of concept into live, usable services
  • Reduces operational and delivery risk for AI initiatives
  • Improves efficiency, decision making and service outcomes
  • Ensures AI is secure, governed and compliant
  • Enables sustainable, scalable AI capability
  • Builds confidence and trust in AI enabled services

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

8 5 9 9 4 1 4 9 7 8 1 9 0 0 1

Contact

FuturePaths Tony Williams
Telephone: 07917776842
Email: info@futurepaths.co.uk

About the service

Service categories
  • Cloud Support Services
    • Ongoing Support
      • Product support capabilities
        • Product support capabilities
      • Logging and management of incidents
        • Logging and management of incidents
      • Reporting and proactive results analysis
        • Reporting and proactive results analysis
      • Dispatch of service technicians and/or parts
        • Dispatch of service technicians and/or parts
      • End user training coordination
        • End user training coordination

Service scope

Service constraints
Service delivery is dependent on agreed scope, supported applications, operating hours, and customer provided access to systems and information. Onboarding, service levels, and response times are defined contractually. On site support, major transformations, and non standard tooling are excluded unless explicitly agreed and priced separately.

User support

Email or online ticketing support
Yes
Support response times
To agreed SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support is delivered through tiered service levels aligned to business criticality. Level 1 handles user requests and incidents, Level 2 provides application and technical resolution, and Level 3 covers specialist and vendor escalation. Service hours, response times, and SLAs are agreed based on customer needs and service scope.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Pricing

Discount for educational organisations
Yes

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,100.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@futurepaths.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.