AJAR-Tec Limited

Digital Signage as a Service

Cloud based, end-to-end digital signage software enabling agile and dynamic corporate communications and digital messaging for your organisation. In-house displays, reception screens, video-walls; command the attention of your target audience and display targeted content in real time with our scalable, customisable, multi-platform and intuitive solution managed in the cloud.

Features

• Manage & publish content from anywhere through your web browser
• Create dynamic playlists using scripts, messages, videos, flash or images
• Navigate content quickly and easily using intuitive web-based GUI
• Use pre-installed content templates compatible with existing communication assets
• Advanced scheduling, player grouping and media management tools
• Stay safe with emergency messaging override enhancing Health & Safety
• Add multiple users with different access levels and editing permissions
• Track playback status and ensure screens are updated using dashboard
• Organise content by file type, categories and metadata
• Easily extend hosted contract or switch to internal network

Benefits

• Remote access, management and control from any web browser
• No software to install, no onsite server required
• Infinitely scalable, hardware agnostic solution with multi-platform support
• Images, Videos, Audio, Data, RSS, Social Media, Flash, TV Streaming
• Multiple independent frames displaying different content within a display
• At-a-glance real time management, diagnostic, status and reporting information
• No blank screens: content continues even if network is offline
• Automatic software updates for duration of contract term
• Database support: MySQL, Microsoft SQL & PostgreSQL
• Training videos and support articles available online

£10.00 a transaction

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

860579412679124

Contact

Sales Department
0800 6122680
sales@ajartechnology.com

Planning

• Planning service: Yes
• How the planning service works: The end user will be provided with a Solution Consultant to collaborate with all stakeholders, completing a business analysis to formulate usage criteria aligning with solution functionality and security requirements. This informs a solution design and implementation plan to ensure client expectations are met.; 1. Low Level Planning Phase; a. List Non-Functional Requirements and User Needs; b. Produce theoretical functional design and publish to stakeholders for review; c. Confirm detailed deliverables against client expectations; d. Produce risk register and mitigation strategy ; e. Definition of dependencies on client ; f. Define client IP infrastructure, IP addresses, network availability & communication ports, network security requirements & network bandwidth requirements ; g. Conduct formal design review with client; ; 2. Final Design Sign off; ; a. Produce detailed design and implementation document for formal review; b. Agree detailed planning design and sign off ; ; A foundation of successful project delivery is client interaction and collaboration; regular project updates/scrums will be scheduled with the client at the project outset to ensure continued client satisfaction in addition to early and rapid identification and resolution of any project delivery issues and challenges. A consultative and collaborative approach to engender a true working partnership is a cornerstone of our project delivery ethos.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We provide full training services for deployed cloud solutions in collaboration with the stakeholders and their identified training needs. This ranges from end user and operator training on the day to day use of the solution at the edge device, empowering day to operations through learning, through to deep dive technical and administrator training to provide the end user with a skill base to enable full self-sufficiency on the technical configurations and implementation of any upscaling of the solution as required.; All training is conducted against a mutually agreed client training syllabus in an instructor led “classroom” environment, either at the client location or our operational hub. Remote and web training can also be provided upon request. All participants in the training will be provided with all training materials for future reference and certification to demonstrate that training has been completed. An online customer portal is also available to provide instant access to training materials to facilitate user refresher courses and e-learning.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide end to end cloud migration services, from design, consultancy and needs analysis to solution deployment, network set up, configuration and testing services. Upon engagement, the client will be appointed a dedicated, Prince2 qualified project manager for the migration. AJAR-tec’s project delivery methodologies dovetail established Prince2 project management and AGILE iterative technical architecture principles as appropriate for cloud migrations.; AJAR-tec offers a creative, flexible and dynamic approach that focuses on integration and collaboration with all stakeholders; our processes cover the entire life cycle of the project with clearly defined milestones and quality gates to effectively measure performance, quality and progress of the migration.; AJAR-tec will deploy, configure and test the provided cloud software solution and validate the client’s corporate network. An initial solution familiarisation session and liaison with the client’s end user team will be completed as part of a site attendance with client representatives for witness testing and installation sign off. The installed solution will be provided with a system acceptance document to include:; i. System Design & Configuration and “as built” schematics ; ii. System Availability & Performance; iii. License Management & Administration; iv. Capacity Management; v. Hardware & Software User Manuals; vi. Client Training Materials
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to cloud migration handover, rigorous on site testing will be conducted to prove functionality, system operation and conformance with published system uptime guarantees. Testing models the expected usage by simulating multiple concurrent usage sessions. System statistics will be monitored and shared to identify any snagging issues and client usage monitored to identify any customisation works or client change requests. Technical stress tests will be conducted to ensure robust logical installation and configuration and required headroom for any future expansion to the deployed solution. Reliability tests demonstrate how long the deployed solution can sustain optimum performance levels under the expected loads whilst scalability tests determine how far the solution can upscale by user load.; This will inform a readiness review comprising the remedial works required to eradicate any snags and identify any Movements and Changes and/or service revisions, complete with the associated implementation plan. This ensures that the solution has passed any quality assurance criteria and performance tests for clear auditing of the process and suitability of the solution once deployed.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Upon receipt of a support request, the location, nature and scope of the request will be logged on our incident management system. ; Due to cloud nature of the solution, 2nd line support will usually be required and the service desk will provide the escalation to the 2nd line in-house support team. In general terms, the 2nd line support team’s responsibility can be summarised as follows:; 1) General Housekeeping; 2) Maintenance of the engineer access list / approval of new engineers; 3) 3rd party management & escalation; 4) Provide 2nd line technical support using a combination of remote and/or direction of client team leaders ; 5) Provide liaison with other 3rd parties in the resolution of faults; 6) Provide liaison with 3rd line technical support from cloud software and network providers; 7) Management of the system builds; 8) Arrange and provide where appropriate an onsite response; 3rd line support will be largely software and application related and the associated support will be provided by the specialist product teams.; Following incident resolution, the client will be provided with a close down report of the issue explaining how it was resolved and a copy of client acceptance of the resolution provided.

Service scope

• Service constraints: Please contact AJAR-tec to discuss any specific requirements; standard service capabilities are contained within the service description document.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This depends on the support package selected by the end user, there is support provision to provide for weekend support to the same SLA as during the week, i.e. next working day or 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is available via our website and/or those of our vendor partners. This provides live access to level 1 qualified technical resource to respond to minor issues before escalation to level 2 and level 3 qualified personnel and the formal support procedure and process.
• Web chat accessibility testing: We haven't completed any formal testing as we have just deployed a new chat system as part of a re-branding exercise and website change and that is a live process. Formal testing will be completed prior to release.
• Support levels: Our Service Management framework is guided by ITIL principles in support of customer objectives and ambitions for continued service improvement; we have embraced service management and quality management (ISO 9001) policies and principles in our work. In addition, we demand our partners and suppliers be required to align to this framework. All roles within AJAR-tec are aligned to the SFIA model.; Our support offering comprises: ; • Service Desk, Email & Telephone Support. ; • Remote Support. ; • Onsite Support. ; • Remote Monitoring of Services. ; • Third Party Supplier Management ; • Planned Maintenance; • Technical Account Manager. ; ; Incident Management- restore the service to normal operation, as quickly as possible with minimum disruption to the business following an unplanned and resolvable occurrence.; Problem Management - 2nd/ 3rd line support teams establish workarounds, resolutions remotely and/or on site and identify trends, follow up actions, address outstanding problems with business priority and provide management reporting. ; Change Management- ensures prior approval is obtained and a robust and resilient risk management process is followed for proposed changes, with explicit authority from the client. ; We will provide a dedicated email address and UK based helpdesk telephone number.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Scala

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: Annual PEN Testing

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  This cloud based solution limits the need for users to drive/travel to client locations to updated signage, therefore improving their carbon footprint. The use of cloud based solutions reduce the need for servers, lowering the power and data consumption by up to 50% depending on the size of the system. Our organisation is committed to environmental sustainability and social value matters, to support this we have a core working party (ESS Group, Environmental, Sustainability & Social Value) who lead and promote initiatives that contribute to our roadmap and values. The group are responsible for suggesting, recommending, initiating and communicating plans for developing or increasing the environmental sustainability roadmap. Plans are categorised into short, medium and long term roll out, and scored with consideration made against cost, implementation timeframes, achievability, business benefit and environmental benefit. We aim for 3-5 measurable and realistic targets within each timeframe. Why is it important? We want to act in a way which ensures natural growth for our business, whilst ensuring future generations have opportunities to live and work in a sustainable environment. Our sustainable goals for this year include; • Increasing recycling to over 95% across the business • Increase our electric vehicle fleet where possible and viable • Increase localised work bases to limit travel to sites • Decommissioned equipment to be re-purposed for use. 87% of all decommissioned equipment to be re-purposed by end of 2025

Pricing

• Price: £10.00 a transaction
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@ajartechnology.com. Tell them what format you need. It will help if you say what assistive technology you use.