Broadbean Technology Ltd

Programmatic Job Advertising

Our Programmatic Job Advertising solution uses artificial intelligence to buy advertising in real-time, instead of going through human negotiations and pre-set prices. Our solution posts jobs on the right sites, at the right time, for the right price. Our platform leverages historical data points and takes real-time data into account.

Features

• Set rules and budget for your job advertising campaigns
• AB Test the best job advertising copy
• Manage job sites on a pay for performance model
• Instantly set up tracking with your ATS
• Compile the data in clearly formatted reports
• Receive and manage applicants within our solution

Benefits

• Automate your advertising and media buying process
• Optimise campaign performance to meet your hiring goals
• Get insight into the real ROI of each channel
• Free your budget from long term contracts
• Increase candidate volume without increasing your media budget

£2,000 a unit a month

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at afourlis@veritone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

860652751177209

Contact

Alex Fourlis
02078550663
afourlis@veritone.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Broadbean products and services can be used within with a wide range of CRM and ATS products, integrating seamlessly with your existing tools.
• Cloud deployment model: Hybrid cloud
• Service constraints: Occasional planned maintenance or changes which may require downtime are performed outside of normal office hours wherever possible and communicated to clients at least 72 hours in advance, and usually 10 working days in advance.
• System requirements: Modern, standards compliant browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We provide e-mail/ticketed support Monday to Thursday from 08:00 till 18:00 and on Friday from 08:00 till 17:00; The tickets are logged in SalesForce when an email is sent to support@broadbean.com (and other support emails) and only accessible as a case for Broadbean staff, not for clients directly.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We have one level of support, there is no additional cost involved in this other than a Broadbean contract.; We don’t have technical account managers or cloud support engineers that I am aware off.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our implementation process involves a kick of call, gathering requirements, setting up your account including users, job boards (and setting up an integration with ATS or CRM if included), testing, training and go live support. We are in contact with our clients via calls and organise online training
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Candidate data can be extracted and supplied in a secure CSV file, this traditionally includes all candidate info including accompanying CV where available. There can be costs associated to this depending on the data volume and delivery method.
• End-of-contract process: - The client will be contacted regarding renewal of their contract a minimum of 90 days prior to the expiry date to discuss the ongoing relationship. At which point a mutually agreed pricing scheme will be used to be the basis of a renewal agreement on the same terms.; - Should the client decide not to renew then access to the account will be locked at midnight on the final day of the contract term. Following this the account will be deleted 14 days later along with any PII in line with the GDPR.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: APIs available allowing partners to build custom integrations for job posting, advert management, applicant management custom, and certain account configurations. Broadbean customers will not usually need to work with these APIs directly but more information is available upon request.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Broadbean system is highly configurable to suit client's specific workflows and requirements. Most of this configuration will be completed for you by your assigned Broadbean account delivery representative. Other configuration such as your user management and Job Board subscriptions can be managed by a client administrator account.

Scaling

• Independence of resources: Broadbean applications are all designed to run as multi-tenant web applications, on redundantly provisioned application web servers behind load balancers. Load and capacity is continually monitored and new web server instances can be brought online within minutes to increase capacity or replace failed hardware without impacting service availability.

Analytics

• Service usage metrics: Yes
• Metrics types: Service usage and channel effectiveness reports can be accessed on demand within client accounts.
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported into integrated ATS/CRM systems via API, or in bulk upon request to Broadbean support, subject to standard terms and conditions.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We expect to the service uptime to be a minimum 99.5% outside of scheduled maintenance windows.
• Approach to resilience: Broadbean applications are designed to run on redundantly provisioned application web servers behind load balancers. New web server instances can be brought online within minutes to increase capacity or replace failed hardware without impacting service availability. Databases replicate in real time to slave devices and in the event of hardware failure could also be switched over within minutes. Critical files are stored in highly durable cloud document stores. Further information available upon request.
• Outage reporting: Yes, we provide a public status dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to management interfaces is role-based to suitable authenticated users. Access for internal users to management interfaces is via company SSO.
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Soc 2 type 1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We perform regular internal information security audits to ensure conformance to policies and processes, assess effectiveness of existing controls and to identify new risks. Processes are continually improved and additional controls are planned based upon risk assessment.
• Information security policies and processes: Broadbean and Veritone have a full set of information security policies which are communicated regularly to all staff. Processes and guidelines are developed in alignment with company policies and governed by responsible teams.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are subject to a standard change management process which involves change definition, prioritisation, technical design, capture and tracking of change items within a ticketing system, automated tests, peer reviews of technical changes including security review and manual acceptance testing to ensure conformance with requirements. Technical staff receive annual training in secure practices including OWASP top 10, and apply this in development and change review phases.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We monitor a number of vulnerability news sources, and relevant vulnerability patches are applied according to risk. SLA for applying critical and high risk security patches is 30 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In addition to our own system resource use monitoring, Broadbean have third party threat management tooling in place to monitor and alert to suspicious activity. Should a potential or suspected compromise be detected, we would work immediately to contain to the incident and minimise potential impact.
• Incident management type: Supplier-defined controls
• Incident management approach: Broadbean have defined internal processes for managing incidents which covers, as necessary, incident definitions and response team, discovery and initial investigation, escalation, classification, notification, documentation, containment and recovery, and testing.; Clients have access to support teams who would be able to respond appropriately to reported incidents, and Broadbean would notify impacted clients of incidents as required.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  Save time and money by optimizing your recruitment and job advertising process using data-driven decisions and maximize your ROI while flexing your budget. Increase candidate volume without increasing your ad media budget via AI-powered advertising technology. Optimize campaign performance by CPC, CPA, CPQA and CPH to meet your hiring goals.; Free your budget from long term contracts and create flexibility to adjust to hiring peaks/troughs.; Source quality and diversified candidates by distributing your jobs to a wide network of job sites attracting diverse candidates from all backgrounds and providing economic opportunities across the UK. Target candidate sources that deliver the highest quality traffic and the best value. Remove bias and attract the widest possible audience for your jobs from all backgrounds addressing inequality and offering equal opportunities for employment.

  Equal opportunity

  Save time and money by optimizing your recruitment and job advertising process using data-driven decisions and maximize your ROI while flexing your budget. Increase candidate volume without increasing your ad media budget via AI-powered advertising technology. Optimize campaign performance by CPC, CPA, CPQA and CPH to meet your hiring goals.; Free your budget from long term contracts and create flexibility to adjust to hiring peaks/troughs.; Source quality and diversified candidates by distributing your jobs to a wide network of job sites attracting diverse candidates from all backgrounds and providing economic opportunities across the UK. Target candidate sources that deliver the highest quality traffic and the best value. Remove bias and attract the widest possible audience for your jobs from all backgrounds addressing inequality and offering equal opportunities for employment.

Pricing

• Price: £2,000 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at afourlis@veritone.com. Tell them what format you need. It will help if you say what assistive technology you use.