TDM Open Source Software Services

Moodle, Mahara, Totara Support Services

TDM provide Mahara, Moodle and Totara support and development and integration services on a project by project basis. All of our developers are skilled in working to the highest coding standards. TDM’s Administrator Champion and Technical Support covers all aspects of platform administration for Moodle, Mahara and Totara.

Features

• Immediate response for critical problems
• 4 hour response for non-critical problems
• Support for authentication services (LDAP, o365, Azure)
• Site, Course and User configuration and management support
• Codeline development
• Custom plugins and themes
• Planning and specifcation writing
• Integrations with other platforms (MIS, enrolments)
• Code tracking

Benefits

• Helping you get the most out of the platform
• Cost effective
• Flexible
• Open Source
• Advice and guidance
• Technical and non technical support
• Tailored to meet the needs of individual organisations

£680 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

860886621401572

Contact

Jonathan Barrett
03331010040
jon.barrett@tdm.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our experienced team of project managers, consultants, system architects, support staff, developers, trainers and content creation experts will work out the best way to implement your desired outcomes based on your requirements. We can be as involved in the process as you'd like.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Moodle
  • Totara
  • Mahara
  • VMWare
  • E-Learning
  • Authentication / Integration (LDAP, o365, Azure)

Training

• Training service provided: Yes
• How the training service works: We provide training on Mahara, Moodle and Totara for all levels and audiences, please contact us to discuss any specific requirements. We can deliver on or off-site depending on numbers/availability and requirements.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Moodle
  • Mahara
  • Totara

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Moving to and from us is a simple process, we uphold the principle that the system is yours to do with as you wish. We will never charge for off-boarding your data.; ; On-boarding and off-boarding will follow a similar principle, we will agree a maintenance window your yourselves and your existing/new provider if applicable and work out the best way to complete the process.; ; We can either transfer your data from your new providers systems directly, usually via secure file copy (depending on access constraints) to retrieve the data. Alternatively, we are happy to rebuild your data from compressed archives if this is the preferred method of transfer. We will use secure protocols whichever method is chosen.; ; A third option is to migrate data at the application level which may be appropriate for smaller system or where a full data copy is not the goal.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Moodle
  • Totara
  • Mahara

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Please refer to our terms and conditions document.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Please refer to our terms and conditions document.

Service scope

• Service constraints: From time to time it may be necessary to upgrade our infrastructure or your software, this will usually be done without service interruption, any at risk or maintenance periods will be communicated and agreed with the client in advance.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Office hours UK time 9am till 5pm weekdays.; • Immediate response for critical problems.; • 4 hour response for non­-critical problems.; Please use emergency contact number at all other times for immediate response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Please refer to price list and SFIA pricing guide.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Rapidswitch, Moodle, Totara, Mahara

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Isoqar
• ISO/IEC 27001 accreditation date: 31-Jul-17
• What the ISO/IEC 27001 doesn’t cover: Held by hosting provider
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001: 2015 (held by hosting provider)
  • ISO 50001: 2011 Energy Management (held by hosting provider)
  • ISO 22301: 2012 (held by hosting provider)
  • ISO 9001 (TDM)
  • ISO 14001 (TDM)

Social Value

• Fighting climate change:

  Fighting climate change

  The Development Manager Ltd is committed to achieving Net Zero emissions by 2030.; ; Please see policy here; ; https://thedevelopmentmanager.com/wp-content/uploads/2021/06/Sustainability-and-Environmental-Policy.pdf
• Covid-19 recovery:

  Covid-19 recovery

  Our focus on growth goes alongside helping the regional economy.; VLEM is part of our marketing strategy, helping businesses with talent development solutions. ; This shows our recovery from Covid already underway as a business.; ; One of our business aims is to help with the local and regional economy needs, working with candidates that come from disadvantaged background and giving them IAG (impartial information, advice and guidance) to thenbtake the next steps towards achieving career opportunities and career goals.; ; We work with employers to identify talent and help them fulfill their staff eldevelopment needs. We respond to local and regional calls to support with tech and digital agendas that also contribute to sustainable development of the region/Country.; ; What does it look like?; ; Expanded Academic Delivery portfolio: Tech, Digital, Management & Professional Development support schools which deliver career entry through to Degree.; Employer Learning Management Consultancy offering live: 3+ large employer partners on commercial contracts with 10+ learners each as well as integrated public sector funded work; Established HQ and management structure with clearly defined accountabilities plus 3+ delivery regions set up; Ofsted Outstanding grade at Full Inspection; 100% ESFA compliant
• Tackling economic inequality:

  Tackling economic inequality

  We actively work within the region to understand the social inequalities that are present in the regions and respond to supporting the communities to recruit people from disadvantage backgrounds and give them a chance of work.; ; Please see policy here; https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf
• Equal opportunity:

  Equal opportunity

  We recruit people from diverse backgrounds, different age brackets. We are an equal opportunities employer; ; Please see policy here; https://thedevelopmentmanager.com/wp-content/uploads/2022/02/Equality-and-Diversity-Policy-TDMPP001.pdf
• Wellbeing:

  Wellbeing

  Our mission is doing well by doing good. ; Doing well encompasses people succeeding in their job roles and achieving their personal and professional goals within the company. ; Please review our policies here https://thedevelopmentmanager.com/policies/

Pricing

• Price: £680 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jon.barrett@tdm.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.