Reply Limited

Slack Implementation

Implement and advise on Slack, implementing/configuring. Integrate with other systems, connect to Salesforce, break down silos, increase productivity.

Features

• Implement Free, Pro, Business+ and Enterprise Grid Slack Orgs
• Integrate Slack with Salesforce, Atlassian ticketing systems, HR systems, etc.
• Deploy experts in Saleforce & Slack
• Deploy experts in the Public Sector
• Slack training including train the trainer and end user
• Automate common tasks
• SC Cleared staff and onshore talent
• Align with Slack & industry best practices

Benefits

• Increase efficiency with less context switching
• Enable employees to find the information they need
• Accelerate implementation with quickstarts
• Agile Iterative Working Practices
• Fast identification of value from Salesforce
• Adoption-first approach

£550 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

861011263842756

Contact

Chris Wright
0207 730 6000
glue.frameworks@reply.com

Planning

• Planning service: Yes
• How the planning service works: Arlanis Reply has built a reputation as a centre-of-excellence for digital transformation. Our experience extends not just to the delivery of a single instance of Core Salesforce, but complex environments spanning the entire Salesforce stack (Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Commerce, Net Zero Cloud and Mulesoft). ​We are a member of the Reply global business network, one of the leading digitalisation partners for large enterprises, providing E2E services, design, implementation and operations for connected products, technology solutions and digital platforms.; ; We are a challenger to what we perceive to the be the current Salesforce partner eco-system ‘status-quo’ where implementation timelines and costs are unnecessarily high, ultimately creating a barrier to market. Our proposition is much more than that of just a systems integrator. The implementation and design of elegant systems should be considered a minimum standard. We like to think we offer value over and above our competitors, working with customers to help define strategies that will deliver upon their key objectives thus informing the right design decisions are made, maximising the return on their technology investment.; Our goal is to enable, not to embed.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Field Service
  • Slack
  • Salesforce Commerce
  • Salesforce Net Zero Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud
  • Mulesoft

Training

• Training service provided: Yes
• How the training service works: We provide training for the majority of Salesforce products for both admins and end users. Our training can be formal instructor lead, via workshops, 1-2-1, webinars or OTJ and onsite mentoring. We also run labcamps and hackathons, which can be opened to clients in some cases. Reply can provide ITIL service management and compliance training too. In addition Reply can provide TOGAF guided training and skills transference on the integration of the Cloud platform using products such as Mulesoft Anypoint. We have dedicated Salesforce trainers who can provide generic and bespoke material, but also have architects who can directly support, mentor, upskill and provide knowledge transfer to current staff, to prepare them for managing the hosting of Salesforce products.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Field Service
  • Slack
  • Salesforce Commerce
  • Salesforce Net Zero Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud
  • Mulesoft

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Reply has been recognised by Gartner for Business Outcomes Driven Enterprise Architecture Consulting, which guides our approaches and methods, including all aspects of migration. Reply architect, design, develop, deliver and support migration from on-premises to public or private cloud, from private cloud to public cloud, and from public cloud to public cloud.; ; Reply has also been awarded PAC Radar - Leading Edge for Salesforce Services in the Public Sector for Europe. These awards show not only our dedication to innovation on the Salesforce platform but also our dedication to the quality of our services to our customers.; ; Reply can provide the migration as a managed service, allowing us to evolve the capabilities and plan the critical people changes and communication aspects. Reply can train and mentor your staff , upskilling and transferring knowledge to enable and upgrade local capability.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Salesforce Sales Could
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Field Service
  • Slack
  • Salesforce Commerce
  • Salesforce Net Zero Cloud
  • Salesforce Marketing Cloud
  • Salesforce Data Cloud
  • Mulesoft

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We actively monitor the quality of our output, which includes a multi-partite internal review of documents and artefacts for accuracy, as well as plain English and grammar. We provide all types of testing and automation. Testers, Test Leads and Test Strategy resources include integration, performance, automation, and SIT testers/testing and provide test-driven development. We have found that ensuring that the test approach (in the test strategy) is well developed and understood prior to any Agile project is crucial, along with configuration management. Testers are often provided with specific skills, such as testing Mulesoft & Integrations, or specific Salesforce products.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: We are flexible to use our own or the customers ticketing solutions as part of any service we provide. Most projects without without managed service will contain a period of post go-live support for Salesforce products we have implemented.

Service scope

• Service constraints: As a policy we do not hold or access client data, unless appointed as a data Processor or Sub processor specifically. Where we are not appointed as a processor or sub processor we would not be responsible for customer or user data held within the customers systems hosted in the Cloud, which includes its quality.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times will be agreed as part of a service level agreement with the client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Web chat testing protocol will be agreed with the client as part of our service design process.
• Support levels: We adapt our support to the needs of the users and can offer most support levels requested by clients. We have provided all combinations of first, second, and third line support to our clients; we have provided all combinations of UK business hours and UK extended business hours support facilities to our clients. We have provided both real-time telephone support, email support, and on-call support. The costs of each of these models is tailored to the specific needs of our clients to ensure the right level of support is provided to the service in question. In all of our client engagements there will be a dedicated account manager – and typically a cloud support engineer or technical account manager depending on the needs of the client.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 23/06/2017
• What the ISO/IEC 27001 doesn’t cover: The approved Information Security Management Systems apply to the following: IT and Business Consultancy
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Reply’s reliability, transparency and honesty.; We can support the buyer to deliver against the Social Value Model Theme of Fighting Climate Change through delivering additional environmental benefits enabling effective stewardship of the environment.; We are ISO14001:2015 certified and since 2012 we have reported our environmental credentials to the Carbon Disclosure Project (CDP.net). We have committed to being Carbon Neutral as a whole business by 2025 and Net Zero GHG emissions by 2030. We have a clear set of policies and action plan towards these targets.; Our certified environmental sustainability programme includes annual measurement and reporting of document printing, materials recycling, energy saving, energy efficiency, transport and energy consumption. Our KWH consumption per employee is calculated and our transition to renewables including percentage of renewables as a proportion of our total kWH consumption is reported. We complete an annual environmental policy and assessment for our supply chain partners. All our core systems are run in green cloud environments managed by certified providers.; Our cloud services are provided in a carbon-neutral manner including our direct supply chain. A proportion of this is achieved through carbon offsetting and we provide measurements on emissions that demonstrate offsetting ensures our contracts are carbon positive. Our preferred scheme is Forest Carbon (https://www.forestcarbon.co.uk).; At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.

  Covid-19 recovery

  Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Reply’s reliability, transparency and honesty.; We can support the buyer to deliver against the Social Value Model Theme of COVID-19 recovery through provision of employment opportunities and implementation of people health initiatives to help local communities manage and recover from COVID-19.; We have implemented initiatives to promote opportunities for those who face barriers to employment;; - Enrolled into the Nuffield Research Placement scheme (funded by Nuffield Foundation) to provide placements to disadvantaged and deprived year 12 students providing research opportunities. Individuals who perform well are offered a Degree Apprenticeship place.; - Run a Degree Apprenticeship scheme where we use Generation (a not-for-profit) to cross-train individuals from deprived backgrounds, without necessarily STEM backgrounds in technology. We partnered with Google who commit to provide engineering engagements and training and development on Google Cloud Platform related technologies.; As a responsible employer we have implemented the 6 standards of the Mental Health at Work Commitment, we support our employees no matter what situation they face and have appropriate structures for them to speak to neutral experts 24x7. Both employees and managers are trained on mental health. Post-COVID we actively promote physical activities and have revised working practices to inspire each employee to make their own choices to find their ideal work-life balance.; At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.

  Tackling economic inequality

  Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Reply’s reliability, transparency and honesty.; We can support the buyer to deliver against the Social Value Model Theme of Tackling Economic Inequality through provision of new business, new jobs and skills and incresaing supply chain resilience and capacity.; We have implemented initiatives to promote opportunities for those who face barriers to employment;; - Enrolled into the Nuffield Research Placement scheme (funded by Nuffield Foundation) to provide placements to disadvantaged and deprived year 12 students providing research opportunities. Individuals who perform well are offered a Degree Apprenticeship place.; - Run a Degree Apprenticeship scheme where we use Generation (a not-for-profit) to cross-train individuals from deprived backgrounds, without necessarily STEM backgrounds in technology. We partnered with Google who commit to provide engineering engagements and training and development on Google Cloud Platform related technologies.; - Run a Code for Kids initiative where we work with schools to teach over 3,000 children across a broad range of schools how to program.; We have a Supplier Code of Conduct and all our suppliers must comply in the areas of labour law and human rights, worker safety and environmental sustainability. Reply operates as set of SME type companies and we understand the benefits that this these organisations can bring and we often select SME’s as part of our supply chain; At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.

  Equal opportunity

  Our commitment to social value is integral to our values as a business built on an ethical approach demonstrating Reply’s reliability, transparency and honesty.; We can support the buyer to deliver against the Social Value Model Theme of Equal Opportunity through tackling workforce inequality, identifying and managing the risks of modern slavery and increasing representation of disabled people.; Reply is committed to promoting equality and diversity and promoting a culture where we actively value difference and recognise people from different backgrounds and experiences bring valuable workplace insights and enhance the way we work. Making everyone feel equally involved and supported results in rewarding work experiences and fuels innovation.; We make employment decisions based on merit, qualifications and competence. Our workforce has high cultural diversity, above industry standards, and has higher levels of gender diversity than industry averages. We have a strong equality ethos and run a genuine meritocracy where individuals are assessed solely on their performance and how their contribution has helped further the organisation.; We are committed to preventing modern slavery in our corporate activities and supply chains.; We have implemented initiatives to promote opportunities to identify and tackle inequality in employment, skills and pay in the workforce.;; • Founding signatory of the Tech Talent Charter; • Women in Technology social network organises events and has an active community.; • Donated some of our BCS Corporate Membership places to Coding Black Females; At the start of the engagement we will agree the initiatives to implement, incorporate the agreed social value milestones into the wider programme and manage them alongside all other deliverables. A detailed project plan will be prepared and key performance measurements agreed to monitor the progress of the social value initiatives. We incorporate social value implementation and monitoring into the role of the Client Director.

  Wellbeing

  We work to eliminate discrimination and any kind of discrepancy amongst our employees, ensuring equal opportunities and treatments, making everyone feel part of a cohesive community.; Guided by the principles of transparency, fairness, and openness, we are always finding new ways to collaborate and learn from each other. And, in fact, we often find that the best solutions and the most innovative ideas grow from this diversity.; As a result, we launched Reply All, a community with the goal of giving space and stage to diversity, inclusion and accessibility. It leverages from the intrinsic nature of Reply: a network of companies that celebrate differences. We talk and discuss inclusion and diversity subjects, to challenge ourselves on where we can improve and do better.

Pricing

• Price: £550 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at glue.frameworks@reply.com. Tell them what format you need. It will help if you say what assistive technology you use.