Ve3 Global Ltd

Master Data Management (MDM) as a Service / Citizen Index

Master Data Management (MDM) can enhance the value and accessibility of your data assets by providing a dynamic, unified perspective. VE3 collaborates with Infoshare to provide comprehensive Master Data Management solutions tailored for public services, spanning Policing, Health, and Local Government sectors.

Features

• Master Data Management (MDM) for public services, including:
• Police/Policing, Local Government/Authorities, Healthcare
• Central master citizen repository/index with real-time business integration
• Master Data Management for reconciliation of customer consents and permissions
• Evidence-based data matching supporting real-time Single Golden View of:
• Citizen, nominal, patient, person of interest/at risk, location, organisation, employee
• Master Data Management for data matching and data quality assurance
• Data asset history and audit trail
• Supports Management of Police Information (MoPI) Retention, Review, Disposal (RRD)
• Multi-agency data sharing capabilities

Benefits

• Enables multi-agency data sharing
• Evidence based rules-based processing automatically cleanses and matches siloed data-sources
• Easily searchable, cross-referenced, trusted citizen or patient master data
• Enhanced identification of vulnerability for early intervention and/or multi-agency strategies
• Enables online self-serve capabilities
• Underpins Customer Relationship Management (CRM)
• Reduces call-handling times and unnecessary contact time
• Enhanced identification of fraud and error, for example benefit fraud
• Reduced data re-entry and manual processing
• Master Data Management, Data Quality as a Service/Citizen index

£175 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

861150656185283

Contact

Nikhil Alex
02045520840
prime@ve3.global

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Infoshare ClearCore
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements: Vary depending on the solution provided

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to all email enquiries within 5 working days. If you do not have a principal contact, please direct your query to prime@ve3.global
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: We provide the implementation, training and documentation for the solution as part of the core engagement and then handover the solution to client owners to maintain, so do not have an ongoing technical account manager after this handover.; ; Support and guidance is offered on a call off basis for additional iterations; and work, subject to an agreed statement of work - aligned to existing G-Cloud rates.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Each implementation begins with user requirements validation, solution refinement and configuration. Training packages are available to end users for a) using the solution and b) engaging with the support services.; ; Training courses are available onsite or via web meeting and detailed training documentation is provided as standard.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: MS Word if required
• End-of-contract data extraction: Clients have full control / access of all their data throughout the contract. Any hosted data can be achieved and returned at the end of the contract - although data is typically already hosted within client system.
• End-of-contract process: Costs for deletions and systems decommissioning may be required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: As part of our additional offer, we develop a bespoke MS Power Platform based interface to surface the information from Infoshare ClearCore in an intuitive manner, tied to the business decisions and user requirements defined as part of this engagement.
• Accessibility standards: None or don’t know
• Description of accessibility: Microsoft Power Platform provides broad flexibility in the accessibility of the design and we develop these bespoke for each client, dependent on their user requirements and end-business decisions.; ; As such, functionality described in WCAG is built up as required.
• Accessibility testing: We have not undertaken specific interface testing with users of assistive technology, but ensure we follow best practice for visualisation and accessibilty for those with sight difficulties and embed deep user acceptance testing within our project delivery .
• API: Yes
• What users can and can't do using the API: All software service functions are available via the API
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Customisation via python hooking points throughout / All data quality and data matching rules are customisable

Scaling

• Independence of resources: Microsoft maintain a whitepaper titled 'Tenant Isolation in Microsoft Office 365' available at http://aka.ms/Office365TI. This addresses tenant isolation both for reasons of security and assurance that the activities of another customer will not adversely affect any other.

Analytics

• Service usage metrics: Yes
• Metrics types: On request - priced separately / Provided via Elastic Stack
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Infoshare

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Never
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be imported and exported via CSV or via any ODBC compliant channel or XML via API
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Database table via ODBC
  • XLM via API
• Data import formats:
  • CSV
  • Other
• Other data import formats: XML via API, ODBC compliant channels

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: For data in transit, all customer-facing servers negotiate a secure session by using TLS/SSL with client machines to secure the customer data. This applies to protocols on any device used by clients, such as Skype for Business Online, Outlook, and Outlook on the web. See also the whitepaper 'Content Encryption in Office 365' http://aka.ms/Office365CE
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: The whitepapers 'Tenant Isolation in Microsoft Office 365' http://aka.ms/Office365TI and 'Content Encryption in Office 365' http://aka.ms/Office365CE are detailed and worthy of review.

Availability and resilience

• Guaranteed availability: The solution is integrated with the Microsoft Platform, Providing the local Microsoft infrastructure remains available, then the solution should also be available.
• Approach to resilience: Information available on request.
• Outage reporting: The solution can be configured to report any outages by whatever means are preferred locally, within the capabilities of the Microsoft Platform, Natively ClearCore sends log reports to Windows event log. More detailed reporting and alerting available separately at additional cost.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Other user authentication: Active Directory login is our preferred approach.
• Access restrictions in management interfaces and support channels: This can be achieved at multiple points within the solution architecture, both as part of ClearCore and the PowerPlatform front end.; Access management restrictions and applications will be defined and applied as part of the engagement
• Access restriction testing frequency: Never
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Active Directory Logins

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: EGAC
• ISO/IEC 27001 accreditation date: 06/01/2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 14000-1
  • ISO 22301-1
  • ISO 9000-1
  • ISO 20000-1

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: We have defined security policy which adheres to cyber essentials and ISO 270001, which is regularly tested with our staff through mandatory training to ensure compliance and rigour.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ClearCore Configuration Repository in development; ; Wider change controls for front-end are available upon request.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Available upon request.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Available upon request.
• Incident management type: Undisclosed
• Incident management approach: Available upon request.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our G-Cloud service provision is deeply committed to fighting climate change, recognizing the urgent need for collective action to address environmental challenges. Here's how our services deliver against this social value theme:; ; Environmental Sustainability in Operations:; We prioritize running efficient operations to reduce emissions and minimize environmental impacts. This includes implementing energy-efficient practices, optimizing resource usage, and adopting renewable energy sources wherever possible within our data centers and infrastructure.; ; Promoting Sustainable Practices:; VE3 actively engages with our suppliers and clients to promote sustainable business practices. Through our services, we advocate for the adoption of environmentally friendly technologies, responsible sourcing, and waste reduction strategies, thereby reducing carbon footprints across the supply chain.; ; Responsible by Design Framework:; Our G-Cloud services adhere to a 'Responsible by Design' framework, ensuring that environmental considerations are integrated into the development and deployment of digital solutions. By prioritizing environmental protection and minimizing negative impacts, we strive to deliver sustainable outcomes for our clients.; ; Training and Education:; VE3 invests in training and education programs focused on environmental sustainability. Through initiatives like the Sustainability Quotient (SQ) training, we equip our teams with the knowledge and skills to adopt climate-smart behaviors and implement environmentally conscious practices in their work.; ; Community Engagement:; We actively engage with communities to support environmental objectives and promote climate action. By partnering with local organizations and stakeholders, we contribute to initiatives aimed at addressing climate change, such as tree planting programs, clean energy projects, and environmental education campaigns.

  Covid-19 recovery

  Our G-Cloud service provision plays a crucial role in supporting the COVID-19 recovery effort by facilitating resilience, adaptation, and innovation in the face of unprecedented challenges. Here's how our services contribute to the recovery process:; ; Remote Work Enablement:; VE3's digital solutions empower organizations to transition to remote work seamlessly. By providing secure and reliable cloud-based infrastructure, collaboration tools, and remote access solutions, we enable businesses to maintain productivity while ensuring the safety and well-being of their employees.; ; Business Continuity Planning:; We assist organizations in developing and implementing robust business continuity plans to mitigate disruptions caused by the pandemic. Our services include data backup and recovery solutions, disaster recovery planning, and resilience testing to ensure operational continuity in the face of unforeseen events.; ; Digital Transformation Acceleration:; VE3 accelerates digital transformation initiatives to help organizations adapt to the new normal. By modernizing legacy systems, implementing cloud-based technologies, and digitizing processes, we enable businesses to optimize efficiency, improve agility, and remain competitive in a rapidly evolving landscape.; ; Healthcare Support Solutions:; We provide specialized healthcare support solutions to assist frontline workers and healthcare organizations in responding to the COVID-19 crisis. This includes telemedicine platforms, patient management systems, and data analytics tools to enhance patient care, streamline operations, and support decision-making processes.; ; Economic Stimulus through Innovation:; VE3 fosters innovation and entrepreneurship to stimulate economic recovery in the aftermath of the pandemic. Through our G-Cloud services, we support startups, small businesses, and enterprises in developing and deploying innovative solutions that address emerging challenges, create new opportunities, and drive economic growth.

  Tackling economic inequality

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Equal opportunity

  We recognize the importance of tackling economic inequality and are committed to leveraging our G-Cloud service provision to address this pressing social issue. Here's how our services contribute to tackling economic inequality:; ; Access to Affordable Technology:; We strive to make cutting-edge technology accessible and affordable to all, regardless of economic status. By offering scalable and cost-effective cloud-based solutions, we enable organizations, including small and medium-sized enterprises (SMEs) and underserved communities, to access the tools and resources they need to compete in the digital economy.; ; Skills Development and Training:; VE3 invests in skills development and training programs to empower individuals with the knowledge and expertise needed to thrive in the digital age. Through initiatives like online courses, certifications, and workshops, we equip people from diverse backgrounds with the skills required for high-demand roles in technology and innovation, thereby enhancing their employability and economic prospects.; ; Support for Minority-Owned Businesses:; We actively support minority-owned businesses and entrepreneurs by providing access to mentorship, networking opportunities, and resources to help them grow and succeed. Through initiatives like supplier diversity programs and partnerships with minority business organizations, we promote inclusion and diversity in the technology sector and contribute to creating more equitable economic opportunities.; ; Digital Inclusion Initiatives:; VE3 is committed to promoting digital inclusion and bridging the digital divide by ensuring that everyone has access to essential digital services and technologies. We collaborate with governments, nonprofits, and community organizations to implement initiatives such as digital literacy programs, affordable internet access schemes, and community technology centers, thereby empowering underserved populations and promoting economic equity.; ; Fair and Transparent Procurement Practices:; We adhere to fair and transparent procurement practices to create opportunities for businesses of all sizes and backgrounds to participate in government contracts and procurement processes.

  Wellbeing

  Environmental Sustainability:; We are committed to environmental sustainability as a core component of wellbeing. By prioritizing eco-friendly practices, resource conservation, and carbon reduction efforts in our operations and services, we contribute to creating a healthier and more sustainable environment. We prioritize the wellbeing of individuals and communities in all aspects of our G-Cloud service provision. Here's how our services contribute to enhancing wellbeing:; ; User-Centric Design:; VE3 designs our G-Cloud services with a user-centric approach, prioritizing usability, accessibility, and intuitive design. By focusing on the needs and preferences of users, we create digital experiences that enhance overall wellbeing by reducing frustration, stress, and cognitive load.; ; Health and Safety Protocols:; We implement robust health and safety protocols to protect the wellbeing of employees, clients, and partners. This includes adherence to strict security standards, data privacy regulations, and compliance with industry best practices to ensure the safety and integrity of our digital infrastructure and services.; ; Promotion of Work-Life Balance:; VE3 recognizes the importance of work-life balance in maintaining overall wellbeing. Through our G-Cloud services, we enable remote work, flexible scheduling, and collaboration tools that empower individuals to achieve a healthy balance between their professional and personal lives, leading to greater job satisfaction and wellbeing.; ; Mental Health Support:; We prioritize mental health support for our employees and clients by offering resources, programs, and initiatives aimed at promoting mental wellbeing. This includes access to counseling services, mindfulness training, stress management workshops, and employee assistance programs designed to support individuals in times of need.; ; Community Engagement and Social Impact:; VE3 actively engages with communities to address social determinants of health and promote holistic wellbeing. Through partnerships, philanthropic initiatives, and volunteer efforts, we support local organizations and projects focused on improving access to healthcare, education, housing, and other essential services that contribute to overall community wellbeing.

Pricing

• Price: £175 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at prime@ve3.global. Tell them what format you need. It will help if you say what assistive technology you use.