PCSINFINITY PRIVATE LIMITED

Lifecycle asset & inventory management with integrated maintenance, operations and purchase

Asset, Inventory & Warehouse lifecycle management system
Unified ITSM ticketing for breakdown, service requests & internal services.
Preventive, Predictive & Condition based maintenance
QR/ Bar Code & RFID asset tracking and reporting
Asset Audit & Verification
Workflows, Role Based Access Control. Reports, Dashboards, API Integration, Data upload/ download

Features

• Cradle to grave Asset, Inventory & Warehouse Lifecycle Management
• Download/ email Standard/ Custom Reports/ Dashboards in pdf/ excel
• Time/ Usage/ Pattern based recurring predictive maintenance schedules
• Schedule maintenance tasks, assign technicians, manage work orders efficiently
• Integration with ERP, Purchase, Service Management, Supply Chain
• Record & maintain inspections, checklists, safety standards, regulatory compliance
• Mobile App to update asset data & movements, audits workflows
• Configurable data fields, workflows, and asset hierarchies
• Ticketing & Help Desk for breakdown maintenance and service requests
• Manage budgets, requisitions, purchase orders, and goods receiving

Benefits

• Maximise asset lifespan & utilization, reduce total cost of ownership
• Optimise resource scheduling & enhance their productivity through mobile apps
• Proactive maintenance minimizes unplanned downtime & reduces unplanned/ disruptive costs
• Insights into asset health, performance & compliance, enable data-driven decision-making
• Real-Time Asset Tracking & Monitoring of location, custodian, status, usage
• Minimize excess stock and optimize inventory costs efficiently
• Integrated ticketing and help desk for single pane of glass
• Low Code No Code encourages Citizen development
• Design & Print QR/ Bar code and RFID tags
• Leverage RFID fixed and portable scanners

£0.41 to £3.12 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chetan.chopra@pcsinfinity.in. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

861818062278505

Contact

Chetan Chopra
+919871037091
chetan.chopra@pcsinfinity.in

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
• Service constraints: None
• System requirements:
  • Chrome, Edge, Safari browser
  • Smart Phone for Mobile App

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 30 minutes for critical and high priority questions. 60 minutes for moderate priority questions. 1 business day for low priority questions
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat allows users to directly raise questions or issues to the Asset Infinity Customer Success team. Users can also seek assistance where to find training content in the Knowledge Portal or how to configure a workflow, update a record, create and download reports etc.
• Web chat accessibility testing: Web Chat Testing with Assistive Technology Users is under development
• Onsite support: No
• Support levels: 24 X 7 X 365 multi-channel support using channels of email, chat, phone, in App support is available to all users Free of Cost. Every organization will also be assigned an Account Manager. Support is tracked through tickets, which are managed by the Asset Infinity Customer Success team. Resolution for Critical priority Issues is 2 hours, High priority issues is 24 hours, Moderate priority issues is 1 business day, Low priority issues is 2 business days
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Asset Infinity offers comprehensive onboarding assistance to users during the implementation process. This includes (1) Understanding the requirements, providing standard templates to assist users in data preparation (2) user workshops and planning for a successful implementation (3) configuration of API, AD, SAML integrations and SSO requirements (4) setting up application settings (5) bulk data upload data from Excel templates (5) Online training of core users (6) setting up the Role Based Access Control (7) unlimited user access to Asset Infinity online knowledge repository. (8) Hypercare support for the first month after Go Live. (9) Handover to Asset Infinity Customer Success team for ongoing support and maintenance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can extract their data using the API integration from Asset Infinity to the user specified system. Users can also download/ extract all the data into excel files
• End-of-contract process: At the end-of-contract, all user access will be revoked and data in compliance with GDPR and Asset Infinity customer data retention policy. The user specific instance of Asset Infinity will be destroyed and released resources will be re-purposed as per Asset Infinity requirement. All of this this is included in the price of the contract. Storage of customer data or any other service after the contract period will be an additional cost

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Users can scan RFID tags with mobile service but not with the desktop service.; Aside from RFID scanning, there is no difference between the mobile and desktop service. Users can perform (1) the same exact tasks, (2) create, update, delete the same exact data, (3) create, view, email reports and dashboards, (4) design, print QR/ Barcode and RFID Tags
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Asset Infinity’s REST APIs offer powerful capabilities for seamless integration and enhanced functionality within the Asset Infinity platform. Using these APIs, (1) Users can import asset data from external sources into Asset Infinity or export asset data for reporting and analysis. (2) Perform bulk updates to asset records in Asset Infinity, saving time and effort on repetitive tasks. (3) Create new asset records in Asset Infinity programmatically, streamlining asset onboarding processes. (4) Retrieve real-time asset data from Asset Infinity to track asset movements and status changes. (5) Integrate Asset Infinity with preferred systems (such as ERP, CRM, or custom applications) to centralize asset data and enhance operational efficiency. ; ; Setting Up the Service through API - (1) Obtain API credentials and authenticate requests to access Asset Infinity data securely. (2) Refer to the comprehensive REST API documentation provided by Asset Infinity. It outlines available endpoints, request parameters, and response formats. (3) Use your preferred programming language to implement REST API calls in User applications or scripts. (4) Test the API calls to ensure they retrieve the correct data and perform as expected (5) Contact Asset Infinity Customer Success team for any query or issue resolution
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Asset Infinity is Low Code No Code platform, which fully supports Citizen Development. User can customize (configure) any form, report, workflow, approvals, hierarchy, status, field names, additional custom fields, role base access control, tag designs, checklists. In effect, a user has full control to configure the product. The product also controls the user permissions to add, view, modify, and delete through the role base access control feature (RBAC). The RBAC is managed by the buyer System Administrator; ; If a specific feature or functionality not available in the product but mandated by the buyer, that may entail new development on the product. This additional code deployment is considered as new product customization.

Scaling

• Independence of resources: Asset Infinity is hosted on Microsoft Azure and utilises PaaS components like Microsoft Azure App Services, Azure SQL Managed Instance, Storage Accounts. All components are configured for auto-scaling to guarantee users aren't affected by the demand other users place on the service. In addition to this, each organization’s data is maintained on separate databases to enhance performance and security

Analytics

• Service usage metrics: Yes
• Metrics types: Users can generate usage metrics from any data set. These are available as standard reports as well as user defined custom reports.; All reports can be scheduled and emailed to stakeholders, or added to user defined dashboard for single pane of glass management view
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data at rest is encrypted using Transparent Data Encryption on SQL Azure Databases
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Users can export their data using API or download into excel files on their local desktop/ laptop/smart device
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Data at rest is encrypted using Transparent Data Encryption on SQL Azure Databases

Availability and resilience

• Guaranteed availability: Asset Infinity is available as a Software as a Service (SaaS) application platform hosted in Azure Cloud using Azure Platform as a Service (PaaS) products and components. Asset Infinity guarantees an uptime of 99.9%. The list of Azure products, Azure Services are listed below for reference.; • Microsoft Azure App Services; • Microsoft Azure SQL Server Managed Instance (Pool); • Microsoft Azure VMs (Windows/SQL Server); • Microsoft Azure Front Door & Traffic Manager; • Microsoft Azure VNET; • Microsoft Azure Storage Accounts
• Approach to resilience: Disaster Recovery program ensures that our services remain available or are easily recoverable in the case of a disaster. This is accomplished through a robust technical environment, creating Disaster Recovery plans, and testing.; Asset Infinity maintains a DR in a different Azure geo location. The data in the primary Azure instance (DC) is replicated to DR. Whenever the traffic manager detects a discrepancy in the DC, it automatically re-routes traffic to the DR till such time that the DC is back in action. The Asset Infinity architecture has been configured using Azure’s geo-replication service.; Asset Infinity uses the Azure feature of active geo-replication for disaster recovery and business continuity. Active geo-replication allows a quick disaster recovery of individual databases in case of a regional disaster or a large scale outage. The geo-replication is setup to programmatically to initiate a geo-failover to the geo-secondary in the designated different Azure region. ; Asset Infinity recommends using the Azure Always On availability group technology to asynchronously replicate the transaction log generated on the primary to all geo-replicas. While at any given point, a secondary database might be slightly behind the primary database, the data on a secondary is guaranteed to be transactionally consistent.
• Outage reporting: Asset Infinity reports outages at a public dashboard which is accessible at https://status.assetinfinity.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: 1. Each organization’s data is maintained on separate databases ; 2. Access to an organization's instance is by their Admin’s provisioning of unique user name/ password in Asset Infinity integrating with organization’s Active Directory; 3. The organisation’s Admin also manages the role based access control of each authorised user; 4. Asset Infinity management team and support channels do not have any access to the organization’s data, since Data in-transit is encrypted using SSL/ TLS certificates and Data at rest is encrypted using Transparent Data Encryption on SQL Azure Databases ; 5. Every action is captured in the Change Logs for security audit
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LMS Certification Limited
• ISO/IEC 27001 accreditation date: 19/11/2021
• What the ISO/IEC 27001 doesn’t cover: Security of Asset Infinity supply chain, Sale of QR/ Bar code/ RFID Hardware accessories and equipment, On-premise installation of software
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Asset Infinity takes a robust approach to security governance, ensuring the confidentiality, integrity, and availability of asset data. Security measures include (1) ; ISO 27001 certification helps organizations manage data securely through robust risk management. (2) Adherence to SOC 2 ensures data protection, competitive advantage, and brand reputation. (3) Asset Infinity follows GDPR guidelines to enhance business process automation, data understanding and credibility (4) Cloud computing eliminates the need to purchase hardware or install heavy software. Cloud technology also provides centralized data and security.
• Information security policies and processes: Asset Infinity adheres to the following Security policies; (1) Asset Infinity is certified with ISO 27001, which aligns our Information Security Management System (ISMS) with security practices. ; (2) Compliance with SOC2 and GDPR policies.; (3) Data security policy and encryption of data in motion and data at rest.; (4) Regular Vulnerability & Penetration Threat Assessments and remediations. ; (5) Infrastructure is hosted in Microsoft Azure Tier IV or III+, SSAE-16, PCI DSS, or ISO 27001 compliant facilities.; (6) Network is protected with redundant firewalls, secure HTTPS transport, regular audits, and network Intrusion Detection/Prevention technologies (IDS/IPS).; (7) Access policy using strong role based access control matrix and regular audit; Asset Infinity CEO holds the role of DPO and CISO, and is accountable for Security Incident Management and Response (SIEM) process. SIEM collects and analyses the extensive logs and triggers notifications based on even correlations for investigation and response. SIEM alerts also are generated by security incidents or when predetermined thresholds are breached. Asset Infinity’s 24 X 7 Security Team responds to security alerts and events. Communication channels and escalation paths ensure that Operations, Network, Engineering and Security teams triage and resolve security incidents on priority

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: New product development requirements are created in Backlog as Epics and User Stories for prioritization by the Product owner and Asset Infinity development team. Azure DevOps CI CD build management systems are used to manage Asset Infinity components and track changes to components through their lifetime effectively. Asset Infinity uses GIT for code management and version control. ; Changes are reviewed against OWASP and Security best practice guidelines. Regular VAPT assessments help identify security threats which are immediately remediated
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Assess potential threats by creating a comprehensive list of all assets within the network. Regularly perform automated vulnerability scans. Evaluate the severity and impact of each identified vulnerability. Prioritize the vulnerabilities on basis of scores, exploitability, and business impact.; Vulnerability patching is pre-approved by Change Management and applied to services in real time.; Source information on potential threats from Security Bulletins, monitor Common Vulnerabilities and Exposures databases, leverage threat intelligence feeds from reputable sources & participate in security forums and communities.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Redundant firewalls, secure HTTPS transport over public networks, Intrusion Detection and/or Prevention technologies (IDS/IPS) are constantly monitored. Asset Infinity contracts with on-demand DDoS scrubbing providers to mitigate Distributed Denial of Service (DDoS) attacks. Asset Infinity also employs third-party security experts to perform a broad penetration test across the Asset Infinity Production Network. All production network systems, networked devices, and circuits are constantly monitored. Once a potential compromise is identified, Security team goes into high alert and downloads the recommended patches from OEM. Patches are applied in real time as pre-approved Emergency Changes.
• Incident management type: Supplier-defined controls
• Incident management approach: Yes. Asset Infinity has pre-defined incident management processes for common events. Any user can raise a ticket on the Customer Success team to report an incident through the in- App ticketing system. The incidents are assigned to the correct resolver group and regularly updated with progress on the incident

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Asset Infinity prides ourselves in providing a safe and secure workplace for its workforce with world class infrastructure, excellent work culture, competitive salaries, high quality training and avenues for career development. Our culture reflects empowerment, engagement, continuous improvement and innovation. We seek to maintain a challenging and fulfilling work environment focused on health and well-being of our workforce.; ; 100% of our staff are permanently employed, with opportunity for job rotations between domains and competencies. Salaries are paid in full and always on time. Working shifts of colleagues providing 24X7X365 services are rotated every 2 weeks. Weekly offs are adjusted between team members in the positive spirit of give and take. We focus on creating continuous learning and development opportunities for our workforce to drive career growth. ‘Personal Improvement Programs’ for our workforce help them improve their overall performance in an ongoing manner. Our comprehensive induction process also helps the on-boarding new staff get embedded in teams and become productive quickly. ; ; Inspite of a Hybrid office, we encourage our staff to work as one team and try to reduce the alienation through regular connect sessions with HR personnel and senior management. These staff members are also encouraged to visit the base Asset Infinity office locations to meet and catch-up with their peers. HR policies and schemes are transparent and updated annually to maintain currency. Every attempt is made to mainstream communication through HR newsletters, business units’ announcements, inclusive training programs, and mass mailers. Town hall sessions are arranged to inform staff about developments in the organisation. ; ; Anti-harassment policies are in place and we frequently conduct sensitization sessions towards prevention of sexual harassment. We offer private medical insurance to all our employees to cover their health needs and have flexible working arrangement for new working mothers.

Pricing

• Price: £0.41 to £3.12 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Includes all modules, features, functionalities along with sample data to upload/ download. ; Includes online knowledge repository and email support to get started. Does not include integration with any external system. ; Available for 14 days free trial.
• Link to free trial: https://www.assetinfinity.com/signup

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at chetan.chopra@pcsinfinity.in. Tell them what format you need. It will help if you say what assistive technology you use.