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Dynamic Business Services Limited

Off the shelf e-learning content

Provision of off the shelf e-learning modules to support mandatory training requirements and soft skills training

Features

  • Off the shelf
  • Updated regularly
  • Additional topics released regularly
  • Compatible with mobile devices
  • SCORM conformant
  • Created in conjunction with industry experts

Benefits

  • Compatible with mobile devices
  • Available to upload onto your own LMS
  • Regularly updated
  • No user licence fees
  • Flat fee per course
  • Can purchase full suite at a reduced cost

Pricing

£750 to £750 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.lawrence@dynamicbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 6 2 3 6 0 2 3 6 8 4 7 7 9 7

Contact

Dynamic Business Services Limited Jim Lawrence
Telephone: 0113 323 0760
Email: jim.lawrence@dynamicbusiness.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Accessed from any up to date browser
  • Can be uploaded to a SCORM LMS
  • Option to combine with an LMS at an additional cost
  • Compatible with mobile devices

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within 48 hours during normal business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support is required to ensure the content works as expected.
Support available to third parties
No

Onboarding and offboarding

Getting started
Support is provided remotely
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
No user data is transferred as part of this service
End-of-contract process
At the end of the contract the client agrees to stop using the content

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
None
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
The content can be customised but this is charged based on the changes required.

Scaling

Independence of resources
Each instance is standalone and unaffected by other users

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
No data is stored on our system
Data export formats
Other
Other data export formats
No data is stored
Data import formats
Other
Other data import formats
No data is uploaded

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The content is provided once the contract is agreed. It will then be 100% available until the contract ends
Approach to resilience
The data centre provides fully redundant service with 100% uptime except for agreed service windows.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
There is no client access to any management interfaces for this service
Access restriction testing frequency
At least every 6 months
Management access authentication
Other
Description of management access authentication
There is no management access to our service

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have in-house policies closely aligned to ISO27001
Information security policies and processes
Our in-house developed information security policy is closely aligned to ISO27001. We are also Cyber Essentials certified.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The creation of the content follows a well established QA and testing protocol before being released to our clients.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Our systems manager regularly reviews the security of our network and applies security patches as soon as practically possible. As there are no user data transfers involved, our clients are unaffected by any security risks.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Incidents are responded to within 2 hours, subject to normal business hours. We have pro-active server monitoring outside of these hours however, for this service the client is provided with copies of the files rather than accessing them from our network.
Incident management type
Supplier-defined controls
Incident management approach
Incidents would be reported to the agreed client contact in the method agreed during the contracting process

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Equal opportunity

Fighting climate change

Moving to online training from face to face training often reduces CO2 emissions as delegates do not need to travel to training locations. If there are a significant amount of delegates this will result in a large reduction in carbon usage and help meet any net zero targets.

Equal opportunity

Offering an online training option can help with equal opportunities as colleagues who have a physical or mental disability may struggle with attending traditional, face to face courses.

Pricing

Price
£750 to £750 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jim.lawrence@dynamicbusiness.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.