InPhase Limited

InPhase Health Oversight: LFPSE Incident, Audit, NICE, CQC compliance, performance and assurance

Triangulated suite for NHS and healthcare providers.

Oversight for PDSA continuous improvement in CQC, quality, NHS England LFPSE risk, incident, outcomes, NICE compliance, CAS, clinical audit, integrated governance, PAM, complaints, Friends and Family, planning, performance, policy, nursing dashboards, action plan assurance, ward accreditation, IPC care home assurance, and others.

Features

• Triangulated view for assurance throughout your organisation
• NHS England LFPSE certified, incidents, risks, outcomes, good care
• Automatically updated CQC, NICE, NHSE, CAS and statutory frameworks
• Fast forms for clinical audits, checklists, data collection, with workflow
• Customer customisable forms, pages, reports, dashboards, questions, workflow
• Brilliant visualisations, heat maps, dashboards and alerts at every level,
• Action plan management, action assurance, PDCA, PDSA,
• Compliance, governance, assurance, Board Assurance Framework, Premise Assurance Model, others
• APIs for Datix, PerfectWard, Ulysses, Allocate, data warehouse, Excel
• Microsoft Teams, Power BI, Office 365 App for Word reporting,

Benefits

• Enables maximum compliance, assurance and continuous improvement
• High user adoption on mobile, tablet or desktop without downloads!
• It's easy to use for everyone, end users and administrators
• AI and statistics on complete history, trends alerts, exceptions, forecasts
• NRLS and LFPSE incidents for one version of the truth
• Cloud first, digital transformation, deployed in weeks,
• Dramatically reduces processes and removes action duplication
• Facilitates the right action being taken at the right time.
• Incredible local consulting backbone to support every customer
• Fully extensible for all safety, governance, compliance & assurance needs

£0 to £12,000 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

862388251289064

Contact

Andrew Bingham
0044 (0) 1753 480480
hello@inphase.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: None
• System requirements:
  • Software and service agreement
  • Web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Typically within the hour. 100% in 3 working hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: As per hub spot compliance
• Onsite support: Yes, at extra cost
• Support levels: Remote telephone and on line technical support included.; Additional support billable on an hourly rate, or provided as a total solution in the annual fee at agreed levels.; Day rates for consultancy and technical advice and support also available.; Account manager support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Project team and plan is established and agreed appropriate to the scope. The software is commissioned and configured for you.; Administrator training for selected modules and options is completed.; User training is via video.; On-going help is provided through your success team consultant, an account manager, the on-line forum, web conferences, and user group sessions and annual user group conference.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Word
  • On-line help
  • On-line knowledge base
  • On-line articles
  • On-line forum
• End-of-contract data extraction: You can download data via the front end table views and bulk data export features at any time, or InPhase can provide this data extract service at an additional cost.
• End-of-contract process: A new contract will be offered within 3-6 months of contract expiry. ; If not continuing, then all data may be extracted by the customer using the system options to extracts to csv. Data is always owned by the customer.; A full copy of your database is available at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Minimal differences in UI, full data capture, self service and reporting is all achieved via the mobile device. No mobile App download!
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: This is within the application with REST and other API
• Accessibility standards: None or don’t know
• Description of accessibility: Bi-directional APIs for data interchange and integration including communication of functions.
• Accessibility testing: Jaws and other screen reading software
• API: Yes
• What users can and can't do using the API: Bi-directional APIs for transfer and integration. ; Microsoft store download for Microsoft Office 365 Word integration eliminating cut-and-paste.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Modular apps enable selection of content including options to customise triangulation of information.; Content and design can be customised.; Options for customising: pages, forms, questions, workflow, templates, triggers, imports, exports, layouts, charts, visuals, menus.; Customised by InPhase consultants or customer admins, some personalisation customisation by end users.

Scaling

• Independence of resources: The hosted service is available as either a fully elastic resource or as a customer separated fixed resource where desired, ensuring the resource for one customer is never impacted by another customer.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users export either as pfd, excel, word, bmp or other image file type. ; automating export to MS Office eg task integration is also possible.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Pdf
  • Excel
  • Word
  • Xml
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Xml
  • Excel
  • SQL
  • Access
  • Oracle
  • ODBC
  • SSRS
  • OData
  • APIs Perfect Ward, Datix, Allocate, and others

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: 2FA at additional cost
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: INPHASE is designed to deliver 100% connectivity and an availability of better than 99.9% for the solution. Over the prior GCloud period INPHASE hosted customers experienced availability of better than 99.975%, excluding scheduled maintenance. Service credits for the non-availability of connectivity are defined.
• Approach to resilience: Working with Microsoft Azure the datacentre hardware setup is configured with 100% failover hardware resilience, and ISO27001 certified. InPhase has built its solution upon the Microsoft development stack, in large part for the highly resilient, fault tolerant and performant nature of the platform.
• Outage reporting: Email Alerting

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: ISO 27001 compliant.; Specified individuals access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman
• ISO/IEC 27001 accreditation date: 3 Jan 2022 expiry 18 Jun 2023
• What the ISO/IEC 27001 doesn’t cover: Activities other than ; -the build, deployment and support of cloud and managed hosting solutions
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: On Azure - 19 Jun 2020 expiry 18 June 2023
• CSA STAR certification level: Level 3: CSA STAR Certification
• What the CSA STAR doesn’t cover: CSA Star certification on INPHASE on Azure covering the networking, compute, database on Azure. Non-Azure not STAR Certified.
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: We have a defined in house structure of security policies that effect each department differently and include external assessment each year to Cyber Essentials Plus. For all matters relating to security the process is immediate CEO level reporting.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Component traceability, version control, throughout their lifetime with software source control.; Appointed security officer assessment and test.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Use of industry leading third party threat detection and prevention software and hardware systems including automated security patch deployments. ; Microsoft Gold Partner for related threat and security information and updates. External independent tests.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: ISO 27001 and SSAE 18 compliance. ; Detailed access audits.; DOS threat monitoring and automated email alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IS0 27001 compliant; Multi-channel reporting supported.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Social Value

• Fighting climate change:

  Fighting climate change

  InPhase is working towards net zero greenhouse gas emissions.; Staff are supported and offered ways to reduce net carbon emissions.
• Covid-19 recovery:

  Covid-19 recovery

  InPhase:; offers re-training for returning to work for those unemployed by COVID-19. ; improved workplace conditions including effective social distancing, remote working and sustainable travel including ride to work.
• Tackling economic inequality:

  Tackling economic inequality

  We support in-work progression to help people, including those from; disadvantaged or minority groups, to move into higher paid work by; developing new skills relevant to the supply of InPhase solutions.
• Equal opportunity:

  Equal opportunity

  InPhase is an equal opportunities employer. All offices have disabled access, disability facilities, we pay for any disability related IT resources and equipment. All recruitment is carried out with prominent equal opportunities promotion.
• Wellbeing:

  Wellbeing

  InPhase provides free access to sports facilities for staff and families 7 days per week including golf, badminton, tennis, table tennis, sports hall and fitness training equipment.

Pricing

• Price: £0 to £12,000 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Free trials for the open data portal, apps and vertical market solutions. To set up a free trial contact info@inphase.com or call +44 1753 480480. ; ; 14 day periodicity
• Link to free trial: http://www.inphase.com/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@inphase.com. Tell them what format you need. It will help if you say what assistive technology you use.