VIATEL TECHNOLOGY UK LTD

Digital Transformation

We provide a range of Digital Transformation Services to manage cost, minimise risks and implement the best-fit solution for your organisation

Features

• Creation of digital transformation roadmaps that will deliver your vision
• Actionable influential advice, ready for board level CTO, CDO, CIO
• Business case assurance - quality, value for money, strategic fit
• Organisational design and change management through user needs analysis

Benefits

• Impartial analysis and advice, technology agnostic and objective, digital thinking
• Cloud transition of public, private, and hybrid clouds
• Promotion of business and technical agility through digital transformation
• Better ways of working, independence, transparent and cost effective

£0.01 a unit a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

862490941998678

Contact

Gerard McCann
+447590689465
gerard.mccann@viatel.com

Planning

• Planning service: Yes
• How the planning service works: Service features; ; Support design of cloud architecture and infrastructures on Azure; Fully redundant and resilient cloud infrastructures built on Azure; Flexible and scalable storage, network, monitoring and backup services; Support from industry experts for cloud implementation; Platform as a Service – Cloud Services; Infrastructure as a Service – Virtual Machines; Windows Azure Websites – Web Hosting; Proof-of-concept development; ISO27001 accredited; Service benefits; ; Cost effective hosting; Relieve IT staff from day-to-day tactical activities and improving productivity; Flexible system configurations based on needs with automated cloud infrastructure; Best-in-class implementation for cloud platform hosting applications
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Microsoft Azure

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Assessment and Planning: Understand current infrastructure, applications, and data. Assess requirements, objectives, and constraints. Develop a migration plan, considering workload compatibility, data sensitivity, compliance requirements, and budget.; ; Data Migration: Develop a strategy for migrating data to the cloud. This may involve transferring data over the internet, using physical storage devices (e.g., AWS Snowball, Azure Data Box), or leveraging data transfer services provided by the CSP.; ; Application Migration: Plan the migration of applications to the cloud, considering compatibility, dependencies, performance requirements, and licensing. This may involve rehosting, refactoring, rearchitecting, or rebuilding applications for cloud environments.; ; Testing and Validation: Conduct testing of migrated applications and data to ensure functionality, performance, and security. Validate that the migration meets requirements and objectives.; ; Optimization and Cost Management: Monitor and optimize the cloud environment to ensure cost-effectiveness, performance, and security. Implement cost management practices such as rightsizing instances, leveraging reserved instances, and optimizing resource utilization.; ; Post-Migration Support: Ongoing support to address any issues or challenges that arise after the migration. Leverage cloud-native services and capabilities to maximize the benefits of cloud investment.
• Setup or migration service is for specific cloud services: Yes
• List of supported services: Microsoft Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Assisting buyers with quality assurance (QA) and performance testing for Azure involves leveraging Azure-specific tools and services along with established QA and testing methodologies. ; ; We can provide an understanding of Azure's offerings, including infrastructure services (virtual machines, storage, networking), platform services (Azure App Service, Azure SQL Database, Azure Functions), and specialized services (AI/ML, IoT, blockchain). We can utilise Azure DevOps services to manage the QA and testing process. We can leverage Azure Monitor for monitoring the performance and availability of Azure resources during testing; Use metrics, logs, and alerts to gain insights into system behaviour, and identify performance bottlenecks, and troubleshoot issues proactively. We can utilize Azure Load Testing to simulate realistic user traffic and measure the performance of applications under load. ; We leverage Azure Security Center to ensure that security considerations are integrated into the QA and testing process. ; ; We can provide guidance on best practices for QA and performance testing in Azure, including scalability, availability, fault tolerance, and disaster recovery to optimize the Azure architecture and configuration.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: The service desk operates between 8am to 6pm Monday to Thursday and 8am to 5pm on Friday. Out-of-hours service, up to and including 24x365 support, is available and is customisable to customer needs to match the operating hours of the business. Priority Response Target Resolution Planning Resolution Target 1 1 hour 1 hour 4 hours 2 2 hours 1 hour 6 hours 3 4 hours 4 hours 8 hours 4 8 hours 12 hours 24 hours The above refers to working hours

Service scope

• Service constraints: Support is primarily provided remotely however onsite support if and when required is available according to contract level purchased.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The service desk operates between 8am to 6pm Monday to Thursday and 8am to 5pm on Friday. Out-of-hours service, up to and including 24x365 support, is available and is customisable to customer needs to match the operating hours of the business. Priority Response Target Resolution Planning Resolution Target 1 1 hour 1 hour 4 hours 2 2 hours 1 hour 6 hours 3 4 hours 4 hours 8 hours 4 8 hours 12 hours 24 hours The above refers to working hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Managed Services is the umbrella name for all IT services delivered by the Viatel IT Services support teams. Currently under that umbrella the following services are available to our customers, ServiceDesk, Enterprise ServiceDesk, Dedicated Tech, Proactive Maintenance, Virtual Chief Information Officer (vCIO), Unified Endpoint Management, TAM, ServiceDesk 247, and Proactive Monitoring & Alerting. Scope and cost of service is subject to customer requirements. We can provide a technical account manager and/or cloud support engineer or equivalent according to customer requirements.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NSAI
• ISO/IEC 27001 accreditation date: 7th August 2017
• What the ISO/IEC 27001 doesn’t cover: Applicable to the following areas: Physical and cloud-based IT Systems & Networks utilised for internal business operations and delivering services to customers Business activity related to delivering IT services and IT support, including provisioning, maintaining & supporting IT infrastructure, digital applications and IT consultation services Business activity related to delivering software development services Staff and assets that support this business activity both in offices and working remotely.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Azure Security Engineer
  • Azure Security Administrator
  • Fortinet Network Security
  • Fortinet Cybersecurity
  • Sonicwall Network Security

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our goal is to achieve Net Zero emissions by 2050 or before. We completed a Carbon Reduction Plan in accordance with PPN 06/21 and associated guidance and reporting standard for Carbon Reduction Plans. Emissions have been reported and recorded in accordance with the published reporting standard for Carbon Reduction Plans and the GHG Reporting Protocol corporate standard and uses the appropriate Government emission conversion factors for greenhouse gas company reporting. . Scope 1 and Scope 2 emissions have been reported in accordance with SECR requirements, and the required subset of Scope 3 emissions have been reported in accordance with the published reporting standard for Carbon Reduction Plans and the Corporate Value Chain (Scope 3) Standard3 Carbon Reduction Projects The following environmental management measures and projects have been completed or implemented since the 2020/21 baseline. Service Offering Restructure: - Roll Out of our Proactive Monitoring Service. Reduces the requirement for onsite preventative maintenance tasks and therefore minimising carbon emissions. Fleet Improvements: - Reduce the number of company vehicles - Operational Improvements: Plan Routes and schedule customer onsite appointments carefully in order to minimise unnecessary carbon emissions - Improve driver behaviour: Informing drivers of the impact of idle engines on carbon emissions and rewarding fuel efficiency. Estate and Premise Improvements: - Installation of LED Lighting in offices - Open floor plan to allow light to flow freely and reduce the number of bulbs required. - Encourage all employees to keep things digital where possible - We provide Office plants as a means to improve office air quality and improve the office environment. Company Policy: - Roll out of our first Carbon Reduction Plan - Implementation of effective but flexible working policies that encourage remote working and reduce carbon emission from unnecessary travel.

  Covid-19 recovery

  When Covid-19 began, we had already set up all staff to work remotely which enabled staff to remain at work. All staff have laptops and VPN licences for connectivity. We are a cloud led business which is fundamental to our operational strategy. Our staff are still set up to work remotely. We facilitated remote and flexible working during and after the pandemic allowing employees to balance work and the change in family care systems that was required. Social distancing was implemented where employees chose or were required to come into the office for a specific purpose. We have an employee assistance programme available which includes expert wellness advice, a library of wellbeing content and webinars, counselling and financial and legal information services. Our policy has always been to attract and enable more employees to become involved in the IT sector. We support a programme with the National Coding Institute to increase participation of women in the software industry. The programme gives unemployed and unskilled females the opportunity to obtain a qualification in Software Programming. Graduates from this programme are given the opportunity to join Viatel for work experience and mentoring with a view to leading to full time employment. We have supported non-EU born employees by sponsoring work permits to allow them and their families move to Ireland and work legally. We have also supported several employees to return to and work from their home countries during the pandemic, allowing them to be with their families during difficult times.

  Tackling economic inequality

  We support a programme with the National Coding Institute to increase participation of women in the software industry. The programme gives unemployed and unskilled females the opportunity to obtain a qualification in Software Programming. Graduates from this programme are given the opportunity to join Viatel for work experience and mentoring with a view to leading to full time employment. We also offer paid Internships to IT students from local universities whereby they benefit from on the job learning and mentoring by our more senior employees. After graduating they can progress to our Graduate Programme with a learning and development programme for them to progress within the organisation. Traditionally the IT industry in Ireland is male dominated with an average of 22% female participation. We have increased female participation from 21% to 25% in past year and have a target to reach 35% by 2025. We aim to reach this by continued participation in programmes listed about and also reaching out to schools promoting IT as a career for young girls. In 2022, we welcomed the opportunity to publish our gender pay gap analysis for the first time, reporting a gap of 4.3%. That was an excellent result – we compared well the national average of 11.3% and exceptionally well when compared to our peers and competitors. Our mean pay gap in 2023 has fallen from 4.3% to just 0.2%. We more eager than ever to keep building on this momentum and strive towards even more female representation at Viatel. We have supported non-EU born employees by sponsoring work permits to allow them and their families move to Ireland and work legally. We have also supported several employees to return to and work from their home countries during the pandemic, allowing them to be with their families during difficult times.

  Equal opportunity

  We support a programme with the National Coding Institute to increase participation of women in the software industry. The programme gives unemployed and unskilled females the opportunity to obtain a qualification in Software Programming. Graduates from this programme are given the opportunity to join Viatel for work experience and mentoring with a view to leading to full time employment. We also offer paid Internships to IT students from local universities whereby they benefit from on the job learning and mentoring by our more senior employees. After graduating they can progress to our Graduate Programme with a learning and development programme for them to progress within the organisation. Traditionally the IT industry in Ireland is male dominated with an average of 22% female participation. We have increased female participation from 21% to 25% in past year and have a target to reach 35% by 2025. We aim to reach this by continued participation in programmes listed about and also reaching out to schools promoting IT as a career for young girls. In 2022, we welcomed the opportunity to publish our gender pay gap analysis for the first time, reporting a gap of 4.3%. That was an excellent result – we compared well the national average of 11.3% and exceptionally well when compared to our peers and competitors. Our mean pay gap in 2023 has fallen from 4.3% to just 0.2%. We more eager than ever to keep building on this momentum and strive towards even more female representation at Viatel. We have supported non-EU born employees by sponsoring work permits to allow them and their families move to Ireland and work legally. We have also supported several employees to return to and work from their home countries during the pandemic, allowing them to be with their families during difficult times.

  Wellbeing

  Viatel are compliant with all applicable employment regulations. We offer a range of employee benefits including flexible and remote working options, additional paid leave over the summer, employee pension scheme, access to health insurance and income protection and death in service benefit. Viatel employees can also avail of an Employee Assistance Programme provided by a third party provider to support them to thrive at home and at work. The programme has the following features. Wellbeing content - a library of health and wellbeing content, a monthly newsletter and information on events on webinars via dedicated online portal. Counselling: Access to 24/7 counselling by phone and/or face to face appointments. Parenting Coach: Access to trained professionals over the phone for support and information on everyday parenting challenges. Career Coach: Guidance on your career path and discussion of work related issues. Manager Helpline: Access to a senior clinician for guidance and support on managing collegues and building a productive work culture. Financial and Legal Information: Access to a team of qualified financial and legal representatives for guidance on money or legal matters. Cognitive Behavioural Therapy (CBT) : Living Life to the Full CBT online self support programme. Critical Incident Management: Access to a rapid response service delivered by trained critical incident teams.

Pricing

• Price: £0.01 a unit a year
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gerard.mccann@viatel.com. Tell them what format you need. It will help if you say what assistive technology you use.