CACI LIMITED

Insite (Hosted) & Insite Everywhere Online Geographical Information System (GIS) Platform

InSite (hosted) & InSite Everywhere is a Geographic Information System (GIS) – a secure hosted or cloud application combining licensed and imported datasets (e.g. household, individual data), analysis, mapping and reporting. It enables definition of geographic areas and data analysis, eg. the population who live and work there.

Features

• Secure online web-enabled service, hosted cloud GIS platform
• Access to administrative and postal geographies
• Create drivetime, radii and bespoke catchments
• Unlimited coding and profiling
• Thematic mapping functionality, ability to create density and penetration maps
• Clean, update and geocode data
• Experienced Account Director and Account Manager
• Training support included
• Access to helpdesk and expert technical support
• Analyse open, CACI and customer data with import/export functionality

Benefits

• ncreased understanding of evolving communities to inform decision-making
• Consistent view of demographic, lifestyle and behavioural characteristics of residents
• Local intelligence to better understand the needs of the community
• Prioritise resources and delivery of services to achieve efficiency savings
• An understanding of the health and wellbeing of residents
• Ability to assess the wider determinants of health
• Detailed understanding of digital connectivity and online/offline behaviours
• Support effective engagement that reflects channel, contact and marketing preferences
• Understanding of gross household, disposable, equivalised and lifestage incomes
• Publicly publishing and sharing permissions included

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

862792969754477

Contact

CACI Digital Marketplace Sales Team
0207 602 6000
bid.team@caci.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Appropriate browser enabled device and connection to the internet

User support

• Email or online ticketing support: Yes
• Support response times: CACI responds to questions on average within one hour, or less, from reciept during office hours. Resolution, if not achieved immediately when responding, is typically within 24-48 hours depending on the complexity of the enquiry. Enquiries logged outside of office hours will be quickly addressed on the next working day.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: None
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: CACI provides comprehensive support as standard for all InSite (hosted) and InSite Everywhere customers. For duration of the license term CACI provides the following for each of the solutions: ; (i) InSite (hosted) - unlimited training on scheduled courses plus up to 48 hours of helpline support and 2 days consultancy, (ii) InSite Everywhere - Activation Session plus self service training with up to 2 days support. ; From contract start, support provided in the form of user training to ensure their effective use InSite (hosted) and/or InSite Everywhere. Depending on number and location of users requiring training this can be held virtually, at CACI’s Head Office, in London, or onsite. Sessions are interactive and conducted by one of CACI’s experienced consultants. Subsequent training sessions throughout the licence term will review how the users are utilising InSite (hosted) and InSite Everywhere maximising value. ; ; InSite (hosted) and InSite Everywhere customers will have access to a single point of contact for all enquiries. An Account Manager will field all general or technical enquiries, and depending on the enquiry, will either resolve directly, pass to the helpdesk or escalate to CACI’s InSite (hosted) or InSite Everywhere technical experts. Customers can contact via telephone or email.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: To ensure users maximise the value of InSite (hosted) and InSite Everywhere and the associated licenced datasets, CACI includes training as standard. Depending on the number of users and location this can be held virtually (e.g. via Teams), at CACI’s Head Office, in London, or onsite. ; ; To embed the required knowledge for users to effectively use InSite (hosted) and InSite Everywhere and the associated licenced datasets training is designed to be interactive and is conducted by one of CACI’s experienced consultants, with in-depth knowledge of the solution. ; ; For InSite (hosted) we provide unlimited training on scheduled courses plus up to 48 hours of helpline support and 2 days consultancy. For InSite Everywhere we provide an Activation Session plus self service training with up to 2 days support.; ; User Guides will be supplied, and can either be provided before or after the training. ; ; Follow-on support is available for the life of the licence term, and can be used to review how the users are utilising InSite (hosted) and InSite Everywhere or to train new users.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats:
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • Online Gitbook
• End-of-contract data extraction: At the end of the contract InSite (hosted) and InSite Everywhere will automatically switch off. Users are contractually required to remove and delete all data with the exception of aggregated data that may have been included as part of published reports and / or maps in line with CACI's publishing and sharing terms and conditions. ; ; CACI will issue a Termination Letter at the end of the licence term for the customer to sign and return. This formally and legally terminates the agreement and confirms compliance with the contract termination terms and conditions.
• End-of-contract process: Should a customer choose not to renew their license, it is a requirement for the customer to serve notice (in writing or via email) 90 days before the end of the agreement. As the end of the agreement approaches CACI will issue a Termination Letter for the customer to sign and return formalising the end of the agreement. ; ; The customer will be required to delete / destroy all deliverables and anything derived from the deliverables except those permitted in accordance with CACI's publishing and sharing terms and conditions at the end of the last day of the agreement.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: CACI provide downloadable documentation on the use of InSite (hosted) and InSite Everywhere through a User Forum, accessible to all users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None - InSite (hosted) and InSite Everywhere allows users to access the tool wherever they are. InSite (hosted) and InSite Everywhere has been optimised to provide a seamless experience across desktop, laptop and tablet devices. In addition, InSite Everywhere has been optimised specifically for mobile devices.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: InSite (hosted) and InSite Everywhere is designed to work on an internet browser with and without a touch interface. All operations are either typed into input boxes or selections made through clickable menu items.
• Accessibility standards: None or don’t know
• Description of accessibility: InSite (hosted) and InSite Everywhere has been designed and developed to optimise access and usability for customers, i.e. colour schemes, fonts and page layouts. InSite (hosted) and InSite Everywhere is fully compatible with the accessibility features of the leading web browsers; Microsoft Edge, Safari, Firefox and Chrome.
• Accessibility testing: Internal testing has been carried out during the development of InSite (hosted) and InSite Everywhere to optimise access and usability for customers, i.e. colour schemes, fonts and page layouts. InSite (hosted) and InSite Everywhere is fully compatible with the accessibility features of the leading web browsers; Microsoft Edge, Safari, Firefox and Chrome. CACI has experience of tailoring visual displays for users with visual impairment, and discuss specific requirements on a customer-by-customer basis.
• API: Yes
• What users can and can't do using the API: CACI’s API provides a secure interface, with real-time access to CACI's data products. It allows retrieval of real-time, relevant information about your customers or service users (using identifiers like Postcode, Name and Address) to enrich your data and create a fully personalised customer experience. The API allows your applications to perform real-time matching and return back data for single or batch API requests.; ; From Summer 2026 the API will offer additional capability to retrieve information using email addresses for a more personalised user experience. This will be useful in cases where the name and address is not available to retrieve or match data, but an email address is provided.; ; CACI’s API follows the REST conventions, offering responses in JSON format. Click the link for further information: https://docs.api.caci.co.uk/#introduction. Buyers can get started making requests, after successful authentication. ; To authenticate buyers will need first to register with CACI and request API keys. The set-up process and any requests for changes must be conducted in liaison with CACI’s Technical Team. ; Usage limitations are based on a combination of CACI’s own terms of use as well as the buyers’ requirements, limitations will be outlined in the Call-Off contract based on these terms and requirements.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can either select all or some of the following datasets:; ; - CACI's consumer segmentations - Acorn and Household Acorn; - CACI's health and wellbeing segmentation - Wellbeing Acorn; - CACI's gross household income - Paycheck ; - CACI's gross household income - Paycheck Equivalised; - CACI's gross household income - Paycheck Lifestage; - CACI's disposable income - Paycheck Disposable Income; - CACI's houseprice dataset - StreetValue; - CACI's environmental, social and corporate governance (ESG) propensity scores - ESG Score; - CACI's single factual view of the UK property market - Address Spine; ; Upon receipt of the signed contract amendment CACI will arrange delivery of the data via the chosen delivery option. Delivery times vary depending on the data selected and the chosen delivery option. Customers cannot customise their service themselves.

Scaling

• Independence of resources: CACI operates internal processes to ensure resources are matched to meet demand.; ; Services are provided from systems and platforms that are highly resilient, scalable and able to adapt to all levels of demand."

Analytics

• Service usage metrics: Yes
• Metrics types: Successful/failed logons; Session duration; Password resets; Password changes; Number of imported records processed ; Number of catchments created; Number of model runs
• Reporting types: Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: InSite (Hosted) is protected in segregated environment with leading firewalls/WAF, on n+1 enterprise architecture infrastructure in UK data centre, daily encrypted backups stored off-site. Data Loss Prevention solution monitors endpoints, identifies attempts to download or move personal data, and alerts administrators upon event detection.; ; InSite Everywhere is delivered from a secure AWS Amazon Web Services (AWS) highly resilient environment; protected from unauthorised network access by AWS Web Application Firewall and monitoring services. Automation detects anomalies, suspicious activity, and potential security incidents, using Amazon GuardDuty, AWS Config and host-based endpoint protection.; ; All data, regardless of storage, encrypted at rest using AES-256.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: InSite (hosted) and InSite Everywhere allows users to define at a granular level the data they wish to export. Data can extracted in either .xls or .csv formats.
• Data export formats:
  • CSV
  • Other
• Other data export formats: XLS
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Fixed width text file
  • Delimited text file
  • Excel (in InSite (Hosted))
  • .txt (in Insite (Hosted))
  • .asc (in InSite (hosted))
  • .mif (in InSite (hosted))
  • .shp (in InSite (hosted))
  • .geojson (in InSite (hosted))
  • .json (in InSite (hosted))

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: InSite (hosted) is protected in its segregated environment with leading firewalls/WAF, on n+1 enterprise architecture infrastructure in UK data centre; daily encrypted backups stored off-site. ; ; InSite Everywhere is hosted within a secure AWS environment and supported from CACI’s Head Office and Tier-3 Co-location data centre. It is protected from unauthorised network access by AWS Web Application Firewall and AWS monitoring services. Automation detects anomalies, suspicious activity, and potential security incidents, using Amazon GuardDuty, AWS Config and host-based endpoint protection.; ; Systems and data are protected by IPS, anti-virus and anti-malware solutions.; Data access is restricted, observing principle of least privilege.

Availability and resilience

• Guaranteed availability: InSite (hosted) and InSite Everywhere availability for the last 12 months has been over 99%. Where customers require a Service Level Agreement (SLA) and respective Key Performance Indicators (KPIs), these are discussed and agreed at contract stage to align service availability and performance to the customers needs. ; ; The InSite (Hosted) service is provided from a tier-3 data centre that hosts critical national infrstructure.; ; InSite Everywhere is provided using extremely resilient AWS Amazon Web Services (AWS) components and infrastructure ; ; Anticipated downtime for upgrades is agreed in advance with customers to avoid any impact during busy periods. This proactive approach enables communications to be sent to the user base prior to the release of upgrades or patches.
• Approach to resilience: InSite (Hosted) is highly resilient and hosted within a Tier-3 data centre data proving a very high degree of redundancy including: ; Multiple independent network fibre rings provide redundancy in connectivity ; N+1 Close Control Unit air conditioning provides redundancy in internal environment management Multiple, disparate 20Mva power feeds from a local power station vastly reduce the likelihood of a power interruption ; In the unlikely event of a power interruption, N+N Uninterruptable Power Supply (UPS) systems, combined with three backup diesel generators that are kept warm and able to take up the load from the UPS within five minutes, provide a great degree of redundancy to the power supply.; The solution utilises HP blade server architecture with redundant blades, power, and networks. ; CACI’s enterprise storage solution is architected to eliminate any single point of failure (hardware or software) in the system. To mitigate single points of failure at the hardware layer, the system is designed with redundant components, including redundant power domains. ; ; InSite Everywhere is provided using extremely resilient AWS Amazon Web Services (AWS) components and infrastructure ; ; CACI use highly resilient cloud-based collaboration tools such as Outlook, SharePoint, and Teams to provide support to our services."
• Outage reporting: In the unlikely event of service outage an email alert would be sent to the user(s).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Other
• Other user authentication: Identity and access management controls are within the hosting environment restrict personnel access to administrative tools, and help ensure authorised personnel have appropriate access.; ; • Each account is created with a unique ID. ; • Multi-factor authentication is configured as standard. ; • All authentication/administrative activities are logged within the instance. ; • Sessions are automatically timed out after a period of inactivity (de-fined by systems administrators); On-premise hosted solutions also supports single-sign-on (SSO) where customers have Azure Active Directory.; ; Customers control the user-management to their solution. ; Database access privileges and role-based user access can be customer assigned using service system administration module.
• Access restrictions in management interfaces and support channels: Administrative support and infrastructure management restricted to internal machines or corporate VPN connections only and traffic encrypted. ; Direct remote administration of systems and devices from outside our secure corporate network is not permitted.; ; Access to, and use of, audit tools is segmented and restricted to prevent compromise/misuse of log data. Strict access control, duty segregation and other policies define consultant access to customer hosting environments. ; ; Identity/access management controls are in place within the hosting environment restricting access to administrative tools, and ensuring appropriate level of access for authorised personnel.; ; Sessions are timed-out after period of inactivity (defined by systems administrators).
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Multi-factor authentication is required for administrate access or restricted to internal machines. ; Only a small number of consultants are provided with special access privileged, these are subject to a technical competency assessment and are in accordance with our privileged access rights and segregation of duties policies.; Administrators have each been assigned a separate account for privileged account activities. ; Comprehensive security monitoring on all key configuration, user, and administrator. Daily peer reviews are conducted on Change Auditor Software alerts and all anomalies are investigated.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CACI also holds Cyber Essentials Plus, and The Data and Marketing Association's Data Seal certifications.; ; We are registered with the ICO under the Network and Information Systems (NIS) Directive.; ; Additionally, CACI holds ISO/IEC standards in:; ISO/IEC 14001 Environmental management (EMS).
• Information security policies and processes: CACI has a comprehensive suite of security policies that uses the ISO27001 standard as a baseline. The policy is owned by CACI's Executive Management Team which is an executive level body, and which assumes ultimate responsibility. The ISO standard coverage includes: ; ; - Organisation and Management; - Information Security; - Asset Classification; - Physical and Environmental Security; - Communications and Operations Management; - System Access; - Systems Development and Maintenance; - Compliance; - Personnel and Provisioning; - Business Continuity Management; - Third Party Management. ; ; CACI’s Information security objectives are defined at board level and managed day to day by the Security team (all qualified ISO27001 lead auditors.) They report to the Chief Information Security Officer, who holds overall responsibility for information security. ; ; Information security and data privacy training is provided upon induction. On-going training and updates are provided throughout employment. ; ; Staff sit an annual exam to demonstrate their security and data privacy awareness and competency.; ; Annual phishing and social engineering awareness training, and monthly phishing tests, are conducted by an external training and testing partner.; ; All Information security policies and training presentations are published on our intranet site.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: A documented change management system forms part of our ISMS. All major and significant changes are peer reviewed and must be approved by the change advisory board (CAB) which delivers support to a change management team by approving requested changes and assisting in the assessment and prioritisation of changes.; ; All changes are subject to our Change Control Policy. Where there is the possibility of an impact to user activity, the appropriate stakeholders are notified for feedback.; ; The change must then be forwarded to Change managers for CAB approval, who may append plans when appropriate.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: CACI has a comprehensive vulnerability management program that includes conducting weekly vulnerability scans on critical systems and applications. ; New patches are promptly risk assessed and prioritised based on the severity of the vulnerability and the threat intelligence available.; Where an Emergency patch poses an imminent threat to the network it is installed without undue delay. ; All other Windows patches are installed within 14 days of receipt. ; Our system administrators subscribe to alerts and publications to ensure new are emerging threats are countered promptly and effectively and that new Technologies and security best practices are assessed and adopted where appropriate.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: CACI use Checkpoint firewalls with IPS blade installed with. IPS subscriptions.; ; Active Directory event logging is configured on Windows system, and configured to capture appropriate events to prevent security incidents/ malpractices.; ; OpenNMS Meridian and checkmk utilised for network monitoring.; ; Zabbix and HPE OneView used for server monitoring.; ; Checkpoint SmartCenter and HPE OneView used to monitor systems and alert administrators of security/capacity/resource problems.; ; Quest Change Auditor monitors all configuration/user/administrator changes. Daily reviews are conducted.; ; Antivirus logs centrally processed and alerts sent.; ; O365 vlogs collated into Microsoft Cloud App Security. Alerts are reviewed.; ; Windows server event logs are shipped to logging server.
• Incident management type: Supplier-defined controls
• Incident management approach: All employees are required to report any real, perceived, or potential security incidents that may affect the confidentiality, integrity, or availability of data. ; All Security Incidents are recorded in-line with our Security Incident Policy and Response Procedure, for each incident a root cause analysis is conducted, a corrective action undertaken, and a preventative action will be implemented to prevent or reduce the probability of the incident reoccurring in the future.; CACI’s cyber security management programme includes cyber incident response plans, advanced technical controls, operation resilience and business continuity management to minimise the impact of a cyber-security attack or incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: The free trial version is a fully functional trial up to a maximum of 30 days.
• Link to free trial: A link is provided upon request.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute
• ISO/IEC 27001 accreditation date: Tuesday 11 April 2006
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers all CACI services, offices, and data centres.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Group Ltd
• ISO 9001 accreditation date: Friday 30 March 2001
• What the ISO 9001 doesn’t cover: The following services are not covered by our ISO 9001 certification:; Acorn Datasets, Paycheck and StreetValue; Individual Level Data - Demographic Propensity Models and Financial Lifestage Segmentation; Insite ; Pin Routes
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2bca6ecb-5ff5-4d86-8fca-97c234b2ebd5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 1ee56f96-0fae-4a36-a7e4-618bd3a1c940
• Other security certifications: Yes
• Any other security certifications: Data Seal

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bid.team@caci.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.