LEARNPRO EFIRESERVICE LIMITED

LearnPro Learning Management System

Learning management system/solution and online content authoring tools enabling access/assessment/reporting/creation of e-learning/classroom courses/app content/programmes for staff, line/service managers, authors, and administrators. Aimed at the Public Sector (excluding Fire & Police–separate LMS platform for these sectors), Health and Third Sectors throughout the UK for mandatory learning linked to specific staff roles.

Features

• Learning Management System: revalidation, assessment, data analytics scorecard, reporting
• Course Booking System: master courses, scheduling, evaluations, customisable alerts
• Personal Development Recording: maintenance/development against standards with planners
• LAB Advanced eLearning Authoring: Collaborative, version-controlled distribution, instant deployment
• Shared Catalogue: easily rebranded and customisable shared courses
• SteamV rate adaptive video streaming and encoding
• Platforms No-Code App Authoring: forms, video, documents, decision trees
• Learning Record Store: xAPI transfers of data between multiple LMSs
• LAB Advanced Connect: real-time eLearning distribution to any LMS

Benefits

• Access courses/view your core and role mandatory progress
• Allow approvable classroom booking at staff/manager levels with prerequisites
• Record manager-approvable evidence and progress against standards
• Author/share content online and directly publish to LMSs
• Report on eLearning, CBS, and other activities in one place
• Create content assignment rules/learning plans with any content type
• Create apps and forms, assign to staff with extensive reporting
• Sync user details, leavers, passes with data from other systems
• Managers and administrators instantly report staff progress using scorecard matrix.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

862948305571568

Contact

Jade Pullan
07474377366
jadep@learnprogroup.com

About the service

• Service categories:
  • Applications
    • Content workflow and management
      • Content services
        • Enterprise Content Management Applications
        • Content Sharing and Collaboration Applications
      • Persuasive content management
        • Website Software
        • Digital Asset Management Applications
        • Product Content Management Applications
        • Video Platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: There are no constraints to our service.
• System requirements: Modern web browser such as Google Chrome, Microsoft Edge

User support

• Email or online ticketing support: Yes
• Support response times: Operating normal working hours with normal response time of 2 hours. Customers are routinely kept up-to-date on ticket status for extended queries.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Technical developers are involved in the support process, depending on the type of support query. Support is available via our email ticketing system. Most queries can be dealt with within a couple of working hours. With more involved queries we will provide an estimate or update within this timeframe. We respect the administration levels within our systems and will forward queries on to our main contacts at the customer if the permissions provided to the staff member by administrators is insufficient for what they are looking for us to do. In most cases the person who first responds to the ticket will see it through to resolution, but we can track ongoing queries and reassign in the case of annual leave for example. We also have online help within system, with videos and documentation. Calls/online meetings are available for admins by request, and we will also suggest this in cases where it will help. New customers will normally have a single point of contact for setup before we suggest use of the support process for normal ongoing help queries.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: A member of our team will be assigned to set up the system as required. Training can be provided on the LMS, LAB Advanced, Course Booking and some other individual system features. ; ; Training will be provided on the LMS based on scoping of requirements and the features you are purchasing.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• Documentation accessibility standard: WCAG 2.2 AA
• End-of-contract data extraction: Customers must retrieve data using normal reporting, unless otherwise agreed with us.
• End-of-contract process: Access closed on final day of contract, personal data will be removed a period afterward as agreed with customer. Data can be retrieved from the system up until contract ends using the normal reporting made available as part of the service. More customised extraction of data can be provided at an additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All authored content is designed to be responsive, ensuring optimal navigation on devices with smaller screens. Our updated user interface is likewise responsive. The responsiveness and mobile usability of any third-party content will vary based on the authoring tools employed by its provider.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Admin-level console app is provided to support this for most customers, removing the need for technical knowledge. Direct access can be discussed depending on target system’s requirements. Upload and update user accounts, archive accounts, set line managers. Sandbox area available. Documentation is available.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Administrators have many options for setting how content/interface is presented to users, and what options for what is made available to users, managers, and different levels of administrators. For example: ; ; •Admin levels: Organisation Admins can administer staff within whole organisation, while Department/Team Admins are restricted to staff only within their department/team respectively ; ; •Admin Restrictions: Admins can be unrestricted/limited to one or more of reporting, searching, adding delegates and scheduling classroom events ; ; •Content Authorities: If particular content is sensitive and should not be reportable by everyone, or you need different departments to handle different classroom courses, you can use our Content Authority system to do this ; ; •Per-course visibility: Control per course whether staff can access it directly, must be specifically assigned the content (individually/per role), or can only access as part of a wider programme ; ; •Per-event options: Control per classroom course whether staff can book on directly, require manager approval, or booked on by administrators •Announcements: Make custom announcements for staff through the homepage •Course branding: Brand your content with custom logo, banner and colours (even if imported from shared content from us or another organisation) ; ; • LMS has customisable widgets, layouts, branding, all managed by top level administrators.

Scaling

• Independence of resources: The provision is based on national approach to avoid performance bottlenecks. Our cloud is a virtualisation environment to allow upgrade of key components to manage demand. Modular architecture allows independent upgrades of non-critical components without core system downtime; however planned downtime may be required dependent on severity of change.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide usage and auditing reports which are available across hundreds of configurable and filterable reports.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Physical security measures in place at data centre.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Large number of reports available throughout system in CSV, XLSX and PDF format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.5% including site updates. Refund portion of license pro rata.
• Approach to resilience: We have 2 virtualised hosted servers mirroring each other, hosted at Datum UK. Our datacentre setup provides the following ensuring resilience: ; ; • Nightly snapshot backups to the same rack with 14-day retention ; ; • Replication of service to another rack in the DC with 30 min RPO ; ; • Nightly web data and db backups in same rack and pushed offsite to secondary DC in London, with 45-day a retention period Replication of service to offsite secondary DC in London with 30 min RPO for DR.
• Outage reporting: Our service reports outages via the following: server monitoring and text alerts, uptime figures.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Tiered access levels available to restrict users to administration levels to those provided by people authorised by the customer. ; ; •Organisation Admins can administer staff within whole organisation, while Department and Team Admins are restricted to staff only within their department/team respectively ; ; •Admins can be unrestricted or limited to only one or more of reporting, searching, adding delegates and scheduling classroom events ; ; •Restricted reporting and general access for selected content as determined by customer We also restrict the top, global administration level, to authorised developers only. Ticketing process and help we provide to users is always restricted to set user levels.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Software Security Code of Practice: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified, following the processes and policies documented in our information security Management system . ; ; To ensure polices are followed, our system is independently audited on a yearly base; staff receive mandatory training (annually) on policy objectives in line with this standard. ; ; Any information security issues are reported directly to the security officer, who initiates a response plan. This plan includes risk assessment, registration in the central risk register, and appropriate mitigation actions based on the severity level.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Changes logged in Microsoft Azure DevOps; customers provided with change management forms; tickets tracked in tracking system. Security impact assessed as part of development cycle and testing, with penetration testing forming the final layer if a potential issue does get through to live system.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Regular security patching of operating system and relevant server software – at a minimum monthly unless a specific threat with process expedited where a specific threat is identified. For our own software, security reviews and coding against threats as required. We are capable of making immediate hotfixes to our own software should the case for this arise.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Identification via security alerts. Technical team look at the issue and update the site in within a set timeframe dependent on severity. Certain severe threats would be dealt with out of hours, other issues would be either be worked on and patched immediately or handled as part of normal update process depending on analysis of the scale and likelihood of potential risk.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Post-quantum cryptography secure: No
• Incident management approach: In line with our ISO27001 Information security management system we work according to a Security Incident Response process, ensuring structured and effective responses. ; ; Error logging at several levels of site available to technical team. ; ; Users can report via ticketing system. ; ; Reports provided directly to affected users as required as email body and/or standard PDF/Word attachments as required.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We typically offer a full 30-day free trial after a demonstration of the system. This includes access to the core system and all available additional modules.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: QMS International
• ISO/IEC 27001 accreditation date: Wednesday 1 November 2023
• What the ISO/IEC 27001 doesn’t cover: All security controls that are relevant for our software are included in the scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials Plus certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Other security certifications: Yes
• Any other security certifications:
  • Hosting Partner (Strategies Limited) has ISO27001 certification
  • Datum UK (data centre used by Strategies) has ISO/EC27001 certification

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
  • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
  • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Working conditions which promote an inclusive working environment and promote retention and progression
  • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

  • Understanding of the issues affecting the development of new skills by target cohort
  • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
  • Understanding of issues relating to entering the contract workforce
  • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jadep@learnprogroup.com. Tell them what format you need. It will help if you say what assistive technology you use.