COFORGE U.K. LIMITED

Pega Implementation Services

We are platinum partner with Pega Systems to deliver cutting-edge and performance intensive implementations in BPM, CRM, Case Management, Predictive / Adaptive Analytics Decisioning. Our Pega Service offerings include Pega Implementations, Pega Consulting, Pega Testing, Production Support and Maintenance, Pega Robotics, Architectural Services, Legacy Integration. We've 120+ certified Pega LSAs.

Features

• Business Process Design and Development
• Process Orchestration / Process Automation / Process Efficiency
• Workflow creation, Delegation and Management
• Collaboration - Technical and Business teams real-time
• Service Level Monitoring, Business Activity Monitoring
• Dashboards and Real-time reporting
• Change Agility and Build for Change
• Tailored Pega solution consultation, leveraging plug-and-play strategic applications
• Integrating Pega products with your existing technology stack
• Reviewing and informing Pega methodology, tooling, architecture and roadmap

Benefits

• Streamlines & automates the processes improvement by up to 40%
• Seamless Business and Tech team collaboration; quicker Route-to-Go-live
• Process efficiency increase by up to 25%
• Improved FTE Utilisation by at least 20%
• Achieve seamless / maximum scalability
• Reduce development time by about 30%
• Utilise the academy to up-skill and re-skill your Pega consultants
• Direct capture of objectives keeping software documentation linked to implementation
• Process automation experience - Pega CRM/Robotics to drive digital transformation
• Accessible solutions allowing business-friendly insight with delegation of logic

£400.00 to £1,100.00 a user a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

864088481410938

Contact

Ali Rahman
07801573323
bids.eu@coforge.com

Planning

• Planning service: Yes
• How the planning service works: We provide services for analyzing client's business processes and capturing requirements. We provide Pega consulting services for designing solution architecture and provide a complete support and enhancement rollout plan for delivering the requirements
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Business Process Management
  • Case Management
  • Customer Relationship Management
  • Decisioning and Marketing

Training

• Training service provided: Yes
• How the training service works: We provide functional training for the users of the Appian application delivered by us.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our technical analysts perform a detailed study of the AS-IS and the TO-BE environments. This leads to detailed charting of any modifications that are required in the existing application modules to be deployed in the new cloud environment. Our technical analysts implement those modifications and then migrate and configure the application in the new application. This takes care of both application and the application's case database migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We use both automation and manual testing methods to assure quality. We use Selenium for automation testing and JMeter for performance testing typically. However, depending on the requirement, we are open to selecting the best and the right tools.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We support BPM and Case Management related Software services on cloud. These could either be Buyer hosted software or a Third party hosted software.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our response times are customized as per our contracts with buyers. We provide both 24x7 support as well as in customized timings as per contract terms.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide Pega application support at three levels: Level1 support : Level 1 support provides resolution to minor issues within an application Level2 support: Level 2 support will provide a secondary resolution function and management of solution configuration Level3 support: The Level 3 support will provide advanced technology diagnosis and resolution. The cost of each level of support is subject to different parameters per contract; e.g. the size of application, the hours of support required etc.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSCIC
• ISO/IEC 27001 accreditation date: 20 May 2021
• What the ISO/IEC 27001 doesn’t cover: Available on request
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Our UK strategy has been informed by clients and our global environmental strategy. This is aligned with Government’s 25-year environmental plan, Fighting Climate Change theme from PPN 06/20, and with HMRC’s Greening Government Commitments delivered through carbon zero target, reduction of CO2 emissions and items entering landfill, promoting resource efficiency and green energy.; ; Our Organizational Targets ; 1.Be Carbon Net Zero by 2038 (reducing emissions 20% p.a.) within UK from a baseline of 185.7 tCO2e ; 2.Achieve quality standard, Green Mark’s EMS index (Sept 2026), and reach ISO 14001 (Sept 2026), reducing energy, water and material resource usage ; 3.Reduce carbon footprint by eliminating domestic air travel and promoting hybrid working. ; 4.Prioritise Cloud hosting over datacentre services lowering CO2 emissions.

Pricing

• Price: £400.00 to £1,100.00 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids.eu@coforge.com. Tell them what format you need. It will help if you say what assistive technology you use.