CGI

Data Centre Management

CGI’s Data Centre Facilities Management services provide comprehensive management of the entire data centre lifecycle and associated facilities, ensuring IT assets are protected and perform to maximum efficiency. Our innovations in design, development, green IT, and service management provide a competitive edge in environmental sustainability, security and compliance.

Features

• Management services for government agency owned or co-lo data centres
• PUE management to ensure effective and reliable power distribution
• Managing cooling and HVAC systems to maintain optimal operating temperatures
• Physical security controls, on-premise escort preventing unauthorised access, theft, vandalism
• Environmental monitoring of temperature, humidity and air quality
• Co-ordinating data centre maintenance for facilities equipment
• Monitoring capacity and planning for future growth
• Compliance and Regulatory Requirements management
• Remote monitoring and management
• Rack cabling, rack placement planning, configuration and documentation

Benefits

• Reduced energy costs through power optimisation
• Increased equipment longevity, reliability and maximising service uptime
• Physical security safeguards infrastructure and data assets
• Proactive climate monitoring to prevent temperature and humidity damage
• Effective capacity planning maximises floor space use and hosting scalability
• Documented racks and floor space
• Optimised resource allocation to prevent over or under utilisation
• Improved cooling efficiency reducing overall energy consumption and carbon footprint

£510 to £1,300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

864806847896695

Contact

CCS Frameworks Team
08450707765
uk.gen.ccsframeworks@cgi.com

Planning

• Planning service: Yes
• How the planning service works: Our Data Centre Management (DCM) assessment team will evaluate and undertake a full audit of your current data centre configuration including, physical security requirements, floor space maps, rack layout, associated stock rooms, hosted infrastructure assets and plant equipment where necessary. Our Project Team will develop a detailed transition plan outlining the activities, milestones, and timelines required to implement the service transition process. We will identify roles, responsibilities and stakeholders then establish effective communication channels to ensure alignment throughout the planning and onboarding process. We will identify dependencies, risks, and mitigation strategies to address potential challenges to ensure a smooth transition with minimal disruption. By understanding the intricacies of your data centre environment, we will proactively address potential challenges, safeguarding your operations and preserving continuity. Our robust risk management approach empowers us to navigate uncertainties effectively, guaranteeing a seamless transition to meet your business objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Health and Safety and Risk Assessment approach necessitates ensuring that the Data Centres we manage are operationally safe environments to work in so all related support and maintenance activities, by visiting personnel, can be undertaken promptly without risk. We provide health and safety induction training to ensure that staff are equipped with the knowledge and skills necessary to maintain a safe and secure working environment and mitigate potential hazards effectively. Our training covers data centre familiarisation, identification of hazards, safety procedures and protocols, emergency response procedures,
• Training is tied to specific services: Yes
• Services the training service works with: Data centre management Health and Safety Risk Management

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: After the planning phase, our dedicated Data Centre Management (DCM) Team will step in to ensure a seamless transition process. We will facilitate knowledge transfer from your incumbent supplier if required, including the transfer of crucial documentation such as floor plans and rack layout diagrams. Our DCM team will then document your unique requirements, creating new processes or capturing existing ones. They will prioritise detailing configurations, availability parameters, and operational procedures tailored to your specific data centre management needs. With this comprehensive approach, we ensure continuity and efficiency in managing your data centre operations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: CGI's tailored quality assurance and performance testing processes provide unparalleled reliability and efficiency as a cornerstone of our data centre management services. Our ITIL v4 aligned structured approach prioritises workload efficiency, reliability, scalability, and security to ensure your data centre operates at peak performance. Leveraging best of breed real-time monitoring tools, we proactively identify and address potential issues, optimising operational performance while ensuring compliance with industry standards. With CGI's proprietary Commercial Off-The-Shelf (COTS) tooling and innovative solutions like our purpose designed Data Twin 360 (CGI IP) , we seamlessly integrate with existing environmental monitoring systems, to help achieve your agency's sustainability and carbon footprint goals.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: CGI can provide remote 24x7 365 off site remote support for your data centres with on call, on site support as required. Permanent on-premise staff can be supplied at additional cost.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Incident ticketing SLAs can be flexible. From 30 minutes
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: End users can access webchat functionality via Amelia, which will be available via plugin to MS Teams. Amelia will transfer to a live agent if the issue cannot be resolved.
• Web chat accessibility testing: We use the standard assistive techology available in ServiceNow and Teams.
• Support levels: CGI provide full on-site and remote support depeding on requirements and location. Incident response is provided via the CGI Service Desk. The Service Desk is 24x7x365 and can be flexibly resourced with dedicated, per client or shared service personnel. Our Service Desk has direct escalation to 2nd line support and can manage onward escalation to product vendors and client 3rd parties.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek Certification Limited
• ISO/IEC 27001 accreditation date: 28/03/2024
• What the ISO/IEC 27001 doesn’t cover: Nothing. Our certification covers the provision of outsourcing, project and consultancy services including development and delivery activities plus the management of people, technologies and physical security.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  As a member of the Government Digital Sustainability Alliance, CGI leads others to protect and improve the health of our planet.; CGI in the UK has committed to achieve net zero by 2026, based on Science Based Targets (SBTs), achieving an 84% reduction in emissions across our operations from our 2019 baseline. We will use our Carbon Impact Tool to identify and track contracting body contract associated emissions, building these into our net zero plans to reduce any negative environmental impacts of contracts.; We have extended our climate change commitment into our supply chain such that 50% of our suppliers, by spend, will have set their own SBTs to reduce their climate impact by 2026. This will apply to suppliers we engage to support the delivery of call-off contracts. We are supporting suppliers through quarterly net zero knowledge sharing webinars. So far 23% of our suppliers, by spend, have set SBTs.; Our environmental engagement programme 'No Planet B' influences CGI members, clients, suppliers and communities to support environmental protection and improvement. We achieve this through activities such as litter picking and our tree and hedge planting programme where, together with clients and suppliers we have planted 19,500+ UK native trees. Our members partner with clients and suppliers on tree-planting days. We will invite contracting bodies and their ecosystem partners to participate in such activities, connecting them with the environment and increasing protection and enhancement awareness.; CGI's UN-supported research programme, Sustainability Exploration Environmental Data Science (SEEDS), brings organisations, academics and experts together to collaboratively devise/deliver environmental solutions. SEEDS is accelerating efforts to address climate change by researching climate mitigation solutions and waste reduction.; We will continue our partnerships with charities and Social Enterprises, including Canal and River Trust to mobilise action on environmental protection objectives through collaborating with local communities.

Pricing

• Price: £510 to £1,300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk.gen.ccsframeworks@cgi.com. Tell them what format you need. It will help if you say what assistive technology you use.