Turnkey Consulting (UK) Limited

IAM Consulting & Advisory Services

Turnkey's IAM services help assess, improve or establish solutions to control and govern access to systems. We improve security, reduce risk and improve user’s experience in accessing systems to perform their role across employees, third-parties, contractors, IoT devices, bots and your consumers; helping improve processes, increase productivity and reduce costs.

Features

• Expert Advisory Services in Identity and Access Management
• IdAM/IAM & PAM Strategy Development & Process Improvement
• Access Model Analysis and design Access Control (RBAC ABAC PBAC)
• Target Operating Model (TOM), standards, controls, policies,
• Identity and Access Management as a Service (IDaaS IAMaaS)
• Roadmap definition & transition plans
• RFP & Vendor Support - Define Assess Select
• Digital Transformation CIAM IAM JML SSO SAML AuthN AuthZ SAP
• True Passwordless Multifactor Authentication (MFA)
• IAM & PAM Solution Delivery - full lifecycle

Benefits

• Business enablement of Digital Services Risk and compliance management
• Improved User Experience, Reduction of Risk, Improvement of Security Posture
• Cost savings and efficiencies through automation and enabling the business
• Digital Transformation of manual processes
• Enable exploitation of cloud services with key business systems integration
• Reduce costs by operating efficient sustainable business processes
• Reduce risk of unauthorised access to your critical business systems
• Apply industry good practice to effective IAM
• Compliance with audit and regulatory standards
• Access IAM experts globally to enable your IAM vision

£85 to £300 a unit an hour

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@turnkeyconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

865140201633994

Contact

Jo Chuter
02072882578
finance@turnkeyconsulting.com

Planning

• Planning service: Yes
• How the planning service works: We assist organisations to understand the security requirements and potential solutions for implementation in their environments including application and user to activity definition. ; ; We provide an IAM maturity assessment and evaluation for the deployment and configuration of the solution.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide vendor supplemented or bespoke training for all the IAM solutions providers we have partnerships with.; ; During engagements we provide constant enablement of the technology for administrative and business users alike.
• Training is tied to specific services: Yes
• Services the training service works with:
  • SAP Security, IDM, SSO, GRC Portfolio
  • Sailpoint
  • Microfocus
  • CyberArk
  • Saviynt
  • Okta
  • Hypr
  • CyberSafe
  • OneIdentity

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We regularly provide QA and project assurance on IAM implementations as well as implementing ourselves. We provide audit like assurance services using internally developed work plans and methodology. ; ; We can conduct objective reviews of your current IAM capabilities to give you the assurance that your current Identity and Access Management are both comprehensive, well-aligned to your threats, risks, policies, and business drivers

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications:
  • SAP Netweaver Security Consultants
  • Sailpoint certified Professionals
  • CyberArk certified professionals
  • Saviynt Certified Professionals
  • CyberSafe Certified Professionals
  • Okta Certified Professionals
  • HYPR Certified Professionals
  • MicroFocus Certified Professionals
  • OneIdentity Certified Professionals

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our Managed Service Support offering (Bedrock) provides specialist advice, support, or a fully managed service to meet your needs, ensuring your IAM systems continue to operate without interference, minimising potentially costly downtime and optimising overall performance.; ; Clients can also opt to use our ‘IAM-as-a-service’ offering, whereby we can provide IAM software from selected vendors to provide services to our clients as a managed service. ; ; Our partnerships with major IAM providers allows us to assist you throughout the design, delivery and operation of your chosen IAM solution.; ; Our dedicated team of Identity and Access Management consultants have extensive expertise in all the leading Identity and Privilege Access Management solutions.; ; Integrating with your highly complex environments, both traditional and in the cloud - helping you to manage, secure, and govern access across your enterprise and beyond.; ; Our partner relationships grant us improved access to support. This helps us to give our client improved access to the relevant resources needed to resolve any issues than through expedited support channels. The combination of Turnkey resources, knowledge of your environment, coupled with the provider support networks, allows us to deliver a more efficient and effective support service over standard vendor support offerings.

Service scope

• Service constraints: Resource augmentation and additional bandwidth is provided through Malaysian offices.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Ticket response times depend on the contract terms and tiers for customers ranging from: ; ; Priority 1 = 30 mins (platinum) to 4 hours (bronze); Priority 2 = 1 hr to 8 hrs; Priority 3 = 2 hrs to 24 hrs; Priority 4 by agreement with customers.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: We have a web-chat utility provided by Hubspot and Zendesk that allows customers to submit tickets via this channel. Testing is underway using automation and chat-bots to provide automated triage of queries and appropriate filtering of information to improve service.
• Support levels: All clients get a base level of support covering incident logging, remote support and our patch and bug fix library. We typically provide a support package that is tailored to client requirements based around the following service tiers. Bronze tier: 8h support p/m + 5d critical support cover per quarter. Silver tier: 10h support p/m + 10d critical support cover p/q Gold tier: 32h support p/m + 15d critical support cover p/q Platium tier: 64h support p/m + 20d critical support cover p/q Costs p/a based upon 3y commitment: Bronze: £23,120 Silver: £46,240 Gold: £78,030 Platinum: £127,160

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Sailpoint | Delinea | CyberArk

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity

  Tackling economic inequality

  By optimising identity related activities, this allows for greater levels of confidence in the buyer's enterprise estate. This will drive value adding activities for the wider benefit and allow investment into other strategic initiatives.

  Equal opportunity

  By optimising identity related activities, this allows for greater levels of confidence in the buyer's enterprise estate. This will drive value adding activities for the wider benefit and allow investment into other strategic initiatives.

Pricing

• Price: £85 to £300 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at finance@turnkeyconsulting.com. Tell them what format you need. It will help if you say what assistive technology you use.