Probrand Ltd

Probrand Mimecast Web Security

Mimecast helps companies protect their employees, intellectual property, customer data, and brand reputations by providing comprehensive, cloud-based security and compliance solutions that mitigate risk and reduce the cost and complexity of creating a cyber-resilient organization

Features

• Cloud-based web protection at DNS level
• Control of web-based applications on corporate devices
• Works with Mimecast Secure Email Gateway to remediate local files

Benefits

• Protects against malicious web activity
• Blocks business-inappropriate websites
• Helps mitigate shadow risks caused by uncontrolled cloud app use
• Easily managed to utilise the full product capabilities efficiently
• Delivered in the most cost-effective and least complex way possible

£10.60 a user a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@probrand.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

865243127510460

Contact

Paul Roman
0800262629
tenders@probrand.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: N/a
• Cloud deployment model: Private cloud
• Service constraints: Please refer to Mimcaster Central for further information: https://community.mimecast.com/s/article/Mimecast-Web-Security-Overview-1393091459
• System requirements:
  • Internet access on corporate devices
  • Windows, OSX, or iOS for application support

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: This would be dependent on the Support Package chosen. Further details can be found within the "Mimecast Support Packages" documents attached
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: This would be dependent on the Support Package chosen. Further details can be found within the "Service Brief Customer Success Offerings" and the "Mimecast Service Levels and Support Description" documents attached
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mimecast provides four implementation options; Core Connect (internet based wizard & Email support), Managed Connect (Wizard & Implementation assistance contactable by phone and email), Managed Implementation (Dedicated implementation engineer proactively driving your implementation), Advanced Implementation (Proactive dedicated implementation engineer, advanced support, project documentation, optional Mimecast project manager).
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Mimecast provides the ability to export Activity Logs for the lifetime the product was active. These logs come in CSV format. The Mimecast Account Assesment report also contains reporting, and is available for up to 2 years on a rolling basis.
• End-of-contract process: All customer data is deleted from the Mimecast Cloud service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: "We have accessibility features that fit the WCAG descriptions for: ; ; • Captions 1.2.2.G87.; • Audio Control 1.4.2.G170.; • Navigable Focus Order 2.4.3.H4.; • Headings & Labels 2.4.6.G130 & G131.; • Readable Language of Page 3.1.1.PDF16.; • Consistent Navigation 3.2.3.G61.; • Error Identification 3.3.1.PDF5 & SCR18. ; • Help 3.3.5.G71."
• API: Yes
• What users can and can't do using the API: User Management; Create Policy; Get Policies; Delete Policy; Update Policy
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications and disclaimers, authentication requirements options.

Scaling

• Independence of resources: Mimecast’s cloud platform is capable of scaling horizontally as far as necessary. Today it handles more than one billion connections for service each day and delivers millions of "clean" messages. The system is scaled, with approximately 20% of capacity allowing for surge scenarios and simultaneous server outages. Mimecast can easily scale overall capacity by adding additional storage and processing resources to the relevant resource pools as required.

Analytics

• Service usage metrics: Yes
• Metrics types: Built-in reporting includes visualizations of the top 10 accessed domains, accessed site categories, and blocked domains by site category, as well as DNS requests that were associated with malware or malicious sites. Additionally, transparent login enhances reporting to ensure all activity is tied back to an individual or device.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Other
• Other data at rest protection approach: As above and least privilege models.
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Mimecast provides the ability to export Activity Logs for the lifetime the product was active. These logs come in CSV format. The Mimecast Account Assesment report also contains web-related reporting, and is available for up to 2 years on a rolling basis.
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: TLS Encryption (version 1.2 or above), A combination of TLS, SSL (HTTPS), LDAPS, SMTPS is used as well to secure all types of data in transit.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: All customer data is independently encrypted and Mimecast operates with least privilege model.

Availability and resilience

• Guaranteed availability: Please see details at https://www.mimecast.com/globalassets/documents/termsandconditions/sla_and_support_terms.pdf; ; Email Delivery Credit Fee; <100% but >=99% 10%; <99% but >=98% 20%; <98% but >=97% 30%; <97% but >=96% 40%; <96% 50% and Customer may terminate the Agreement and receive a pro-rata refund of any unused pre-paid fees.
• Approach to resilience: This information is available on request.; ; In brief, the platform is completely resilient with data replicated across diverse physical locations ensuring no single points of failure.
• Outage reporting: Public Dashboard / Website announcements; ; Emails; ; Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: Username and password. SMS, EMAIL or Authenticator application supplying the 2nd factor.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 15/12/2021
• What the ISO/IEC 27001 doesn’t cover: ISO covers the email security, continuity and archiving cloud services for the protection of personally identifiable information in the cloud and ISO 27001 is globally recognised as the best framework to demonstrate audited and continual improvement and on-going security management.; ; The ISO covers the platform in operation and support mechanisms.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 25/3/2022
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The full certification details can be found here: https://cloudsecurityalliance.org/star/registry/mimecast/
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO27018
  • ISO22301
  • SOC 2 Type I and Type II

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Mimecast is accredited with ISO 22301:2012 and ISO 27018:2014 and follows strict policies and procedures to maintain the highest levels of information security.
• Information security policies and processes: Our CISO, Mark O'Hare (Melbourne Office), is responsible for information security and business resilience programs. Siobhan Curry leads our business resilience and led the ISO22301 certification. Please find our public facing Security Information Pack enclosed - further detail can be shared under NDA.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Stringent change control procures are in place to maintain operational and service level agreements. All changes are fully documented including roll back procedures.; ; Updates to the service follow a regular schedule and the impact is communicated to relevant parts of the business and customers. Changes to systems that could impact or compromise existing security and control procedures are subject to review by the Mimecast Information Security Team prior to acceptance.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Mimecast reviews vendor security bulletins and utilise the corporate SIEM system to log and identify any possible issues.; ; The severity of vulnerabilities are assessed on impact vs likelihood and risks are adjusted accordingly for manual analysis and system events. Critical vulnerabilities can be deployed globally throughout the Mimecast infrastructure within minutes.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The entire platform is monitored 24 x 7 and system and network logs are entered into a centralised system. The monitoring platform provides mealtime information as well as automated alerting.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Mimecast has a formal Incident reporting process activated by monitoring and staff awareness.; ; User are able to log calls to activate an incident process.; ; Mimecast use a fully collaborative ticketing system allowing for the production of accurate incidents reports.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Mimecast's are committed to doing their part to support the shift to a low-carbon economy and to lessen the collective human impacts of climate change. They continue to seek ways to reduce their environmental footprint. They have minimised the use of single-use plastics across all major facilities. As a result, Mimecast has recorded a significant decline in waste with ambitions to further reduce in-office waste. Upon completing a full materiality study towards the end of their fiscal year 2021, they plan to ; implement additional carbon-reduction measures. 51% of energy for Mimecast’s global data centres is drawn from renewable sources, including 100% renewable centres in UK, Germany, Canada, and the United States. ; ; Probrand continually reviews our practices and policies to ensure we are supporting environmental protection and improvement in line with our ISO14001 certification. Across the business we have a programme to reuse or re-cycle packaging. We measure our usage of power and have an active program in place to reduce power through a power control environment. We also have initiatives to recycle; battery recovery and re-cycle, waste paper and plastic re-cycling plus a very active program to minimise the use of paper in the office. We pledge to use teleconference and video conference facilities where possible to reduce travel, and thus the carbon footprint, to a minimum for both our employees and also our customer base. We are currently launching an Electric Car scheme for all employees, to encourage the use of electric vehicles and having drastically reduced our Company Car Fleet to a minimum, we a have also amended our Car Allowance Policy to apply only to low emission vehicles.
• Covid-19 recovery:

  Covid-19 recovery

  Mimecast have made and will continue to make targeted investments to respond to this crisis and ensure that we all remain resilient together.; ; Mimecaster Resilience Fund; • Employee relief fund, seeded by the Executive Leadership Team, to provide support in the case of unexpected financial burden brought on by COVID-19.; • Longer-term, Mimecast will extend this emergency fund beyond the immediate needs related to the pandemic; ; Corporate Donations to Address Food Insecurity; • Donations to front-line organizations addressing the growing food insecurity crisis as a result of COVID-19.; • Donations include SOUL Provider, Greater Boston Food Bank, The Trussell Trust, and Food Bank Australia.; ; Reaffirming Commitment to Global Partners; • Recommitted to global charitable partners that have made a strong, measurable impact on our communities; • Provided additional corporate grants to support virtual transition and programming; • Exploration and expansion of virtual volunteering opportunities for employees to lend skillsets to organisations
• Tackling economic inequality:

  Tackling economic inequality

  Probrand will continue to support and engage with contacts at local colleges, universities, Job Centres and recruitment agencies to retain and boost the number of applications from the local workforce. We also support hybrid working and so can be accessible for individuals throughout the country, with multiple current employees based around the UK. Our Birmingham based office is readily accessible in a central city location with multiple transport links nearby and is fully accessible for disabled individuals. Our career paths for employees show clear progression routes and we fully support this with access to Government Apprenticeship, internal training and mentoring, as well as relevant certifications and qualifications. With regular appraisals and reviews, any skills gaps or training needs are identified early and plans implemented to provide support and training. We currently use Teachable to support employees with their training needs and have recently launched the Docebo Learning Platform for employees to access training courses as and when needed. Probrand is an accredited Real Wage Employer.
• Equal opportunity:

  Equal opportunity

  Probrand is proud to be an equal Opportunities Employer. This is clear on our job adverts and careers page. We have invested in Equality, Diversity and Inclusion training across the business for both Management and employees to ensure we have a supporting and welcoming culture and environment for all. Regular performance reviews and appraisals are held with employees to provide the opportunity to discuss training requirements if needed or additional support that may be required. Training and progression is available to all employees irrespective of background, race, age, sex, disability etc. Pay and benefits are reviewed twice a year and pay is actively monitored and reported on to ensure there are no pay gaps or inequalities. ; ; Mimecast has taken a multi-dimensional, strategic approach to fostering an inclusive culture. Their strategy is informed by an approach that focuses on 4 key pillars – Career, Culture, Community and Commerce. This holistic approach will help ensure that Diversity and Inclusion touches all areas of business operations and is built into the DNA of Mimecast. They strive to create career and development opportunities that will help ; attract and retain diverse talent, foster a sense of belonging by building a culture that understands and welcomes our diverse workforce, engage with local communities to ensure they are serving a diverse population base and identify opportunities to ensure they are approaching commerce in an inclusive manner. ; These pillars are supported by Mimecast Employee Resource Groups. Employee Resource Groups (ERGs) are employee-led groups who come together based on shared interest in a specific dimension of diversity. Mimecast currently has three thriving ERGs with over 250 members, with exciting plans to scale:; 1) PRIDE (LGBTQ+); 2) HUES (People of Color); 3) Women at Mimecast
• Wellbeing:

  Wellbeing

  Mimecast dedicates extensive investments toward employee well-being and benefits programs to ensure the health and resilience of Mimecasters. Their focus on health and wellness has become especially important during the COVID-19 crisis. Their wellness strategy is grounded on the pillars of physical wellness, mental wellness, financial wellness, and ; environmental wellness. Through internal resources and the deployment of resources for third-party expertise, they have engaged hundreds of Mimecast employees in these respective programs.; Most recently, Mimecast partnered with various expert providers to bolster their wellness programming further:; • Provide employees with reimbursement for home office support and equipment; • Launch virtual therapy for personalised online mental health support; • Provide new online childcare and tutoring services for working parents balancing work and family at home; ; Probrand understands, especially in the past few years with the additional pressures caused by home-working as a result of the pandemic, that supporting health and wellbeing is key within our workforce. We give access to our Wellness Centre, hosted through our intranet, that gives advice and resources on: ; • Finances and budgeting to ease stress that can be caused by financial worry ; • Advice on eating in a healthy manner to support physical and mental wellness ; • Resources on mindfulness, meditation and improving sleep to support mental wellbeing ; • Discounts on local gyms ; • Staff have access to the Gym facilities in our Office building, and classes such as Yoga ; • Physical exercises that can be done to improve fitness and ensure our primarily desk-based workforce are following appropriate DSE guidance; We ensure our workforce have access to trained physical and mental health first aiders - we also give all our employees access to the Bupa Healthy Minds scheme where confidential support can always be provided on a 24/7 basis.

Pricing

• Price: £10.60 a user a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Mimecast provides a Proof Of Concept Account where a wide range of features can be tested.
• Link to free trial: Details are available on request at: https://www.mimecast.com/company/contact/

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@probrand.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.