ENTSERV UK LIMITED

DXC Technology - AWS Cloud Services - PaaS Data Management

DXC AWS Cloud Services accelerates cloud adoption and driving better business outcomes through modular, automation-driven services. We ensure performance, security, resiliency, and cost optimization across complex multi-account environments, enabling applications to run reliably on well-architected AWS platforms with continuous innovation and governance.

Features

Highly efficient multi-skilled operations with built-in AI & automation
Observability and service reliability
Security and modular data protection services
Service performance delivered in line with defined service levels
Consistent, reliable configuration and state management through Infrastructure as code
Management of IaaS and PaaS services
Managed Endpoint Protection
FinOps support and execution of agreed usage and consumption optimizations
Continuous Innovation, technical capabilities and improvement based on defined roadmap
Backup&Restore, Recoverability, Availability, Serviceability, Disaster Recovery, Business Continuity

Benefits

Dynamically scale on well-architected AWS landing zones with embedded security
Improved speed to market supported with modular automation
Minimal service disruptions by ensuring efficient performance, reliability and security
Financial control and Continuously improved AWS spend with FinOps support
Better business results with unique modernization programs
Get the latest features aligned with roadmap through continuous innovation
Access to the right talent and expertise
Get benefits from DXC - AWS partnership and programs
Reduce operational overhead with highly efficient multi-skilled operation
Ensuring compliance with Public sector regulations

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at richard.eckersley2@dxc.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

ENTSERV UK LIMITED Richard Eckersley
Telephone: +447825113627
Email: richard.eckersley2@dxc.com

About your service

Service categories

PaaS

Data Management

Database management systems
Databases
Database administration and development
Data integration and intelligence

Service scope

Service constraints: To be eligible for the most efficient DXC AWS PPA program, DXC must restrict both console and programmatic access to AWS services for our customers. In this scenario, DXC provides abstracted services up to the platform layer (PaaS) and software layer (SaaS) to eliminate the need for such access. Other programs, such as AWS SPP, do not have this constraint.

In general, DXC adheres to AWS services and their infrastructure configurations and constraints.
System requirements: Workloads must include antivirus agents for security compliance

Workloads must be on supported OS versions

DXC must be granted sufficient access rights
Cloud deployment model: Public cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: Priority 1
Initial acknowledgement of receipt of Incident report within 15 minutes and at status change thereafter
Resolution within 4 hours of receipt of Incident report

Priority 2
Initial acknowledgement of receipt of Incident report within 30 minutes and at status change thereafter
Resolution within 8 hours of receipt of Incident report

Priority 3
Initial acknowledgement of receipt of Incident report within 4 hours and at status change thereafter
Resolution within 24 hours of receipt of Incident report
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: Yes, at an extra cost
Web chat support availability: 24 hours, 7 days a week
Web chat support accessibility standard: EN 301 549
Web chat accessibility testing: N/A
Onsite support: Yes, at extra cost
Support levels: DXC AWS Cloud services offer 2 service types
1) FinOps Enablement
For clients that need financial controls and transparency, but want to manage AWS themselves
2) Managed Cloud (inclusive of FinOps service)
For those that want a complete end-to-end managed service for their infrastructure in AWS includes support for Configure, Monitor, Respond, Optimize, Protect, Secure and Govern. DXC Cloud Services Orchestator will be single point of contact to client to address escalation and continuous service improvement
Support available to third parties: Yes
AI chatbot: Yes

Onboarding and offboarding

Getting started: As part of onboarding, DXC will
1. designate at least one DXC Authorized Representative for Onboarding
2. Grant access to the AWS Console and Cloud services portal to Client Authorized Representative(s)
3. Work with Client to identify the scope of work for Onboarding and to prepare an Onboarding Plan for client approval.
4. Prepare and deploy into AWS Environment such software tools and utilities DXC requires to provide the Services such as ServiceNow, Antivirus Management software and FinOps tool.
5. Evaluate existing AWS Environment, if any, against DXC established operational processes and architectural requirements.
6. Prepare, deploy and maintain the CloudFormation Templates and scripts as required to enable the provision of Services to Customer.
7. Prepare, deploy and maintain such AWS Policy templates and scripts as required to enable the provision of Services.
8. Configure a Customer Authorized Representatives’ access to the DXC Portal to enable Customer to submit Service Requests, Incidents and changes, use the change and approval processes, and provision AWS Services using the catalog.
9. Conduct a Best Practice Audit to determine if the existing Brownfield AWS Environment is appropriate for Onboarding into the Gold Service and is consistent with AWS best practices.
Service documentation: Yes
Documentation formats: PDF

Other
Other documentation formats: Microsoft Word
End-of-contract data extraction: DXC Technology provides several methods for customers to extract their data upon the end of a contract, which are specified in the service agreements and typically involve export options or a managed data transfer process. General Process and Options:
• Exit Plan: DXC works with the client to define a smooth offboarding process, including an agreed-upon Exit Plan and data extract specification.
• Data Ownership: All data generated belongs to the customer and is handed back to them.
• Notice Period: DXC provides notice of an impending contract end date to ensure the customer has time to arrange data retrieval.
Methods of Data Extraction:
• Data export: Users can replicate data and then DXC confirms data removal
• Data API: For some services, data can be exported using a data API (Application Programming Interface).
• Assisted extraction: Customers can request a data extraction at any time, and the customer services team will provide it in the required format
End-of-contract process: DXC will jointly work with client to provide a plan for discontinuance of Services including removal of DXC provided services and software and cancellation or transition of services to a third party
Documentation accessibility standard: EN 301 549

Using the service

Web browser interface: Yes
Using the web interface: Cloud Service Portal where client places Orders, views reports, views incidents, views notifications, submits Standard Service Requests or Non-Standard Service Requests.

What Users Can Do
• Access services securely: Users are provided secure access to services via a web portal.
• Access reports and data: Users can access pre-built reports or create own
• Ability to create incidents, changes. ordered catalog items, problems, service request
• Upload small files manually: The interface supports manual uploading of small files.
• Order servics: An ordering web portal
• Approve catalog workflows, changes

What Users Can't Do
• Perform complex changes such as portal upgrades and patching: Any complex changes are managed by DXC
• Directly customize the core application code: The service often relies on adopting a standard SaaS model
• Perform application security testing: Users do not typically run application security testing themselves
Web interface accessibility standard: WCAG 2.2 AA
Web interface accessibility testing: DXC's web interface testing for accessibility involves a combination of automated tools, manual audits and aims for compatibility with common assistive technologies. The company explicitly states that its websites and digital content are designed to be compatible with a range of assistive technologies.
• Testing Methodology: DXC utilizes both automated tools and manual audits to identify and resolve accessibility issues.
• Assistive Technology Compatibility: The company designs its web content to be compatible with commonly used assistive technologies.
• Standards and Guidelines
• Integration and Training: Accessibility considerations are integrated into the design and development lifecycle
• Commitment and Feedback
API: Yes
What users can and can't do using the API: Users can interact with DXC Services for AWS through an API-driven service layer integrated with AWS and used DXC tooling.
Using the API, customers can set up their managed AWS environment by triggering provisioning automation workflows, passing necessary configurations, and enabling services such as monitoring, patching, backup and security controls. Such API requests can be made directly to the automation or through available tooling APIs for self-service portal, FinOps and endpoint protection. API actions are restricted to IAM access controls, predefined service catalogs and approved workflows.
API automation tools: Ansible

Terraform

Other
Other API automation tools: AWS CloudFormation

3rd party CICD pipeline just as Jenkins

Cloud native CI/CD pipeline

ServiceNow

Proprietary Cloud Service Orchestration tool with open APIs
API documentation: Yes
API documentation formats: HTML

PDF

Other
Command line interface: Yes
Command line interface compatibility: Linux or Unix
Using the command line interface: As part of onboarding, DXC will
1. designate at least one DXC Authorized Representative for Onboarding
2. Grant access to the AWS Console and Cloud services portal to Client Authorized Representative(s)
3. Work with Client to identify the scope of work for Onboarding and to prepare an Onboarding Plan for client approval.
4. Prepare and deploy into AWS Environment such software tools and utilities DXC requires to provide the Services such as ServiceNow, Antivirus Management software and FinOps tool.
5. Evaluate existing AWS Environment, if any, against DXC established operational processes and architectural requirements.
6. Prepare, deploy and maintain the CloudFormation Templates and scripts as required to enable the provision of Services to Customer.
7. Prepare, deploy and maintain such AWS Policy templates and scripts as required to enable the provision of Services.
8. Configure a Customer Authorized Representatives’ access to the DXC Portal to enable Customer to submit Service Requests, Incidents and changes, use the change and approval processes, and provision AWS Services using the catalog.
9. Conduct a Best Practice Audit to determine if the existing Brownfield AWS Environment is appropriate for Onboarding into the Gold Service and is consistent with AWS best practices.

Scaling

Independence of resources: Scaling will be handled at three different levels :
1. By default most of native services scales automatically to handle loads. For services that support auto scaling capability,
2. DXC will enable auto scaling feature of service to support horizontal scaling of service.
3. DXC will monitor services for capacity utilization and on services reaching its threshold limit, will add additional compute capacity to support vertical scaling of service.
Usage notifications: Yes
Usage reporting: API

Email
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: Yes
Metrics types: CPU

Disk

HTTP request and response status

Memory

Network

Number of active instances

Other
Other metrics: Error rates

Latency

Backup failures

Security findings

Compliance checks
Reporting types: Reports on request
Resource tagging: Yes
FOCUS resource tagging: Yes

Resellers

Supplier type: Reseller providing extra features and support
Organisation whose services are being resold: AWS, Azure, GCP, Software and SaaS products

Staff security

Staff security clearance: Conforms to BS7858:2019
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: Less than once a year
Penetration testing approach: NCSC approved service provider
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Other
Other data at rest protection approach: 1.All supported AWS storage and database services (such as S3, EBS, RDS, Lambda, EFS) offer server-side encryption for data at rest, enabled either by default or as a configurable option at the resource level
2.The encryption algorithm used by AWS for server-side data at rest is most commonly Advanced Encryption Standard with a 256-bit key (AES-256), meeting rigorous industry and regulatory standards for confidentiality
3.AWS Key Management Service (KMS) is used for the generation, storage, rotation, and access control of encryption keys, giving customers flexibility to use AWS-managed keys or bring and manage their own keys for added control.
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Backup and recovery

What’s backed up: Virtual Machines

Containers

Databases on VM

PaaS Databases

AWS EKS nodes, app data on persistent storage, Kubernetes configuration

AWS ECS nodes, storage

Object storage backup

AWS EBS, EFS, FSx
Backup controls: Backup schedule and retention policies will be jointly work with client and process will be automated using AWS native backup
Datacentre setup: Multiple datacentres with disaster recovery

Multiple datacentres

Single datacentre with multiple copies

Single datacentre
Scheduling backups: Supplier controls the whole backup schedule
Backup recovery: Users contact the support team
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: Private network or public sector network

TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: Dedicated Direct Connect connectivity
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection within supplier network: Secured Service Network

Availability and resilience

Guaranteed availability: SLAs for AWS Services, and any associated Service Credit for a failure to achieve such SLA, are defined and set forth on the AWS website for the specific AWS service(s) purchased. E.g. if the Customer has purchased EC2 Instances the SLA and associated Service Credit are found here: https://aws.amazon.com/ec2/sla/, or if the Customer has purchased S3 the SLA and associated Service Credit can be found here: https://aws.amazon.com/s3/sla/

Service Credits: For any month in which AWS fails to achieve its SLA as defined on the applicable AWS service website, DXC will apply the applicable Service Credit on Customer’s next monthly invoice. The Service Credit for AWS failing to meet an SLA will be determined solely in accordance with the AWS website, and will be based solely upon the applicable AWS Charges for that month. The DXC Charges for the Services are excluded from this calculation.

All exclusions noted on the applicable AWS web pages shall apply to the SLA calculation and determination of AWS’s success or failure in achieving the applicable SLA. In addition, unavailability of the AWS Environment due to Customer’s actions while given access to the AWS Console shall not be considered unavailability for the purpose of SLA calculations.
Approach to resilience: DXC leverages AWS native high availability and resilient services to ensure optimal uptime and operational continuity. Solutions such as Amazon EC2 Auto Scaling, Elastic Load Balancing, Amazon RDS Multi-AZ, DynamoDB global tables, AWS Lambda, and S3 are architected to withstand failures, automatically recover, and scale as needed. These services are built on AWS's globally distributed infrastructure, which includes multiple Availability Zones and Regions, providing robust redundancy, failover, and disaster recovery capabilities out of the box

Key Points for Technical Clarity
AWS services (EC2, RDS, Lambda, DynamoDB, S3) provide automatic scaling, load balancing, and multi-AZ deployment for resilience and high uptime.
AWS's global infrastructure spans multiple Regions and Availability Zones, supporting geographic redundancy and disaster recovery.
Native features like auto-scaling, health checks, and managed failover mitigate single points of failure and ensure applications remain available
Outage reporting: We will implement robust contingency planning to minimise the impact of major disruptions. This takes the form of:
Rapid response: Our team is ready to respond within an hour of an outage.
Prioritisation: We prioritise the most critical systems to ensure they are repaired within the first 72 hours.
Thorough testing: We conduct thorough testing to identify potential vulnerabilities and ensure system integrity.
Risk assessment: We perform comprehensive risk assessments to understand potential threats and their impact.
Defined communication channels: We establish clear communication channels to prevent widespread disruption and minimise damage.
Immediate alerting: As soon as we identify an outage, we immediately alert your IT team and key stakeholders.
Dedicated communication channel: We establish a dedicated communication channel with you to ensure transparency, share the remediation plan and outline current and next steps.
Regular Drills: Conduct regular contingency planning exercises to ensure readiness and identify areas for improvement.
Third party coordination: Involve third parties in the contingency planning process to ensure a coordinated response.
Backup systems: Implement robust backup systems to ensure data integrity and availability during outages.
Continuous improvement: Regularly review and update contingency plans based on lessons learned from past incidents.

Identity and authentication

User authentication needed: Yes
User authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Limited access network (for example PSN)

Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels: DXC identity lifecycle management is approved means of controlling identities with access to client AWS accounts.
It manages the provisioning, deprovisioning and credential management of privileged users, and applies governance to them through an Joiners Movers Leavers process.

This method of access has the following features:
Multi-factor Authentication
Conditional Access: Risk-based and Identity-centric conditional access
Privileged Access Management
DXC Automated Operations: Common administrative tasks are heavily automated
Monitoring and Incident Response
Access restriction testing frequency: At least every 6 months
Management access authentication: Multi-Factor Authentication (MFA)

Public key authentication (including by TLS client certificate)

Dedicated link (for example VPN)
Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: User-defined
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: User-defined
How long system logs are stored for: At least 12 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: CSA CSM version 4.0

ISO/IEC 27001

Other
Other security governance standards: ISO22301
CIS AWS Benchmark
Information security policies and processes: The DXC information security program is governed by policies and standards designed to meet or exceed current industry standards, such as Information Systems Audit and Control Association (ISACA), National Institute of Standards and Technology (NIST), and the Center for Internet Security (CIS) and ISO/IEC 27001 and its predecessor, BS7799-2, as well as comply with applicable laws. These policies and standards are established by the DXC Chief Information Security Officer (CISO). IT security policies and standards are derived from formal risk assessments that analyses risk from a global (broad, general,) DXC perspective. IT security policies and standards will, therefore, specify the minimum-security controls that must be implemented based on the risk to the specific IT environment. Information security controls are then monitored and continually adjusted to account for varying security threats, vulnerabilities, and impacts to the organization.
The DXC Information Security Policies and Standards govern the use of systems, electronic mail and messaging, networks, external systems and resources, and internet usage. Key components of the Information Security Policies and Standards include Human Resources Security, Asset Management, Access Control, Cryptography, Operations Security, Communications Security, Incident Management, and Physical/Environmental Security.

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: The Change Manager(CM) is responsible for managing changes and for categorizing them in relation to prioritization and risk assessment.
The CM oversees that the categorization is correct and has been made on the basis of an adequate instructions from the coordination meeting and if these are relevant to change in question. The change requests are managed and documented in the Service Management System, so that documentation, schedules, test plans, approvals, and the status of change requests are constantly exchanged between the parties. DXC documents the change in accordance with the stated requirements, including any derived consequences for service goals/finances.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: As part of shared security model DXC rely on AWS's already audited and certified (physical) infrastructure. As example AWS is certified for AWS regularly audited and CCM v4.0 certified. DXC utilize AWS native vulnerability management services, primarily Amazon Inspector, Security Hub, GuardDuty, and related tools, to continuously assess, detect, and remediate vulnerabilities across all our cloud workloads. This allows automatically discover resources and run near real-time scans for known vulnerabilities, network exposure, and compliance risks. For clients requiring added coverage, we can integrate and offer third-party vulnerability management platforms, such as Qualys, at additional cost, extending scanning for hybrid/multicloud environments
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: As part of shared security model DXC rely on AWS's already audited and certified (physical) infrastructure. As example AWS is certified for AWS regularly audited and CCM v4.0 certified.
DXC use AWS native monitoring tools, such as Amazon CloudWatch and GuardDuty, to provide continuous visibility and proactive alerts across our AWS cloud environment. These tools are integrated with our overall service management system to ensure efficient incident detection, response, and resolution, delivering reliable and comprehensive service performance monitoring.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: DXC uses pre-defined processes for common incidents to ensure consistency and compliance. Incidents are automatically created in the ITSM tool from monitoring systems, and customers can also open incidents. Each is logged, categorized, and prioritized for resolution. DXC investigates, coordinates actions, and provides status updates. If third-party involvement is needed, client approval is obtained. After service restoration, DXC documents the resolution and prepares an incident report, including RCA for high-priority cases. Regular reporting and trend analysis are shared with clients to maintain transparency and drive continuous improvement.
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: Other
Other virtualisation technology used: AWS provided
How shared infrastructure is kept separate: DXC will leverage AWS which ensures secure multi-tenancy through a combination of tenant isolation models and strict identity and access management controls, implemented via its native security services and architectural patterns.
We will use techniques like account and orgs separation, VPCs isolation or subnets per tenant, IAM roles and policies restricting access, and security token services issuing temporary scoped credentials to separate tenant data and operations securely.
Identity federation and authentication protocols (e.g., SAML 2.0) enable unique tenant identities, letting tenant-specific identity providers integrate with AWS services while maintaining strict access boundaries.

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: AWS data centers in Europe adhere to the EU Code of Conduct for Energy Efficient Data Centres by implementing industry-leading practices that minimize energy consumption and improve Power Usage Effectiveness (PUE). The EU Code of Conduct sets voluntary best practices for design, operation, and management of data centers to reduce environmental impact. AWS aligns with these principles through advanced infrastructure design, efficient cooling systems, and continuous monitoring to optimize energy use. Favorable European climatic conditions further support low PUE values, making AWS facilities among the most efficient globally.
Beyond compliance, AWS employs reduction and abatement strategies to lower carbon emissions. Migrating storage-heavy workloads from on-premises environments to AWS can reduce emissions by up to 88%, thanks to shared infrastructure efficiencies and renewable energy sourcing. Additionally, AWS offers modernized architectures that dynamically resize active and inactive datasets based on usage, enabling further reductions of up to 40% compared to traditional lift-and-shift migrations. When combined, these measures allow optimized workloads on AWS to achieve up to a 93% lower carbon footprint than on-premises solutions. This commitment demonstrates AWS’s proactive approach to sustainability and its alignment with the EU Code of Conduct’s goals for energy efficiency and environmental responsibility.

Pricing

Discount for educational organisations: No
Free trial available: No

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: The baseline prices can be found in the pricing documents associated with the service offerings in Lot 1a.
Baseline Pricing - Web link: https://dxc.com/insights/knowledge-base/discover-how-to-cut-the-cost-of-cloud-migration
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: There are no additional sources of cost
-
Additional sources of cost reduction: There are no additional sources of cost reduction

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: The baseline prices can be found in the pricing documents associated with the service offerings in Lot 1a.
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: There are no additional sources of cost
-
Additional sources of cost reduction: There are no additional sources of cost reduction

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Sole Control and also accredited to resell other providers' services

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Amazon Web Services

Website address/upload for organisation

Website address

https://aws.amazon.com/partners/dxc

Organisation 2

Organisation name

Google Cloud

Website address/upload for organisation

Upload

Provided

Organisation 3

Organisation name

Microsoft Azure

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-us/partners/93f33571-550f-43cf-b09f-cd331338d086/overview

ISO 9001 certification

Provided

ISO 14001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

ISO 27017 certification

Provided

Are you bidding to provide services under Lot 1b or both Lot 1a and Lot 1b?

Yes

ISO 27018 certification

Provided

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 71a0fb97-216d-4781-914b-3aaf2455c8f2

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: No
Other security certifications: Yes
Any other security certifications: ISO 22301 Business Continuity Management System

ISO 27701 Privacy Information Management System

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Activities to cascade good practice on fair working conditions throughout the supply chain

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain

Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations

Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

Plans for positive actions with community groups.

Measures for making facilities used in the delivery of the contract available for community groups, education or training

Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

Plans to respond flexibly and adapt approaches to community engagement and initiatives

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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