LANDMARK INFORMATION GROUP LIMITED

Geospatial Data as a Service

Our Geospatial Data as a Service provides increased value with addressing, location or geospatial content. Customers can benefit from our on-line access, management and streaming of a wide range of mapping and geospatial data sets to support and meet these requirements, streamed from our high performance, “always on” cloud platform.

Features

• Extensive Dataset Integration: Access 600+ national geospatial datasets.
• OGC‑Compliant Data Feeds: Consume WMS, WMTS and WFS services easily.
• Rich Metadata and Lineage: Full metadata and lineage tracking.
• Managed Customer Data: Structured, maintained customer geospatial data.
• Standards‑Based Delivery: Published using full OGC service standards.
• High Availability Cloud Platform: Secure, scalable, resilient cloud delivery.
• Custom Visualisation: Configurable, branded maps and dashboards.
• Governance and Compliance: Built to GDS, ITIL and ISO standards.
• Proven Implementation Experience: Delivered across major government programmes.
• Curated Data Products: Ready‑to‑use, domain‑aligned datasets

Benefits

• Reduction in Time and Effort: Cuts internal data management workload.
• Data Availability: Instant access to authoritative, updated datasets.
• Enhanced Operational Efficiency: Enables consistent, reliable data integration.
• Reduced Cost and Complexity: Removes need for ETL and storage.
• Improved Data Insights: Powers accurate spatial analysis and automation.
• Simplified Integration: Delivered via APIs or cloud connections.
• Customised Service Delivery: Tailored to organisational workflows.
• Data Currency: Regularly refreshed, consistent datasets.
• Service and Support: Full helpdesk and expert assistance.
• Service Availability: Reliable, always‑on data access.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@landmark.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

865508630715793

Contact

James Zhou
0330 036 6000
bids@landmark.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Our service operates with UK-based support Monday to Friday, 09:00–17:00, excluding Bank Holidays. Planned maintenance occurs during low-usage periods with five days’ notice, while emergency fixes may happen outside these windows. The service is hosted in UK data centres and monitored 24×7. Data updates rely on supplier refreshes. ; ; Incident response follows strict SLAs: Critical (2 hrs), High (4 hrs), Medium (24 hrs), Low (72 hrs). These constraints ensure reliability but define operational boundaries for buyers.
• System requirements:
  • Modern Browser Support: Latest Chrome, Firefox, or Edge required.
  • Stable Internet Connection: Reliable broadband for interactive map performance.
  • Minimum RAM: 8GB recommended for smooth map rendering and tools.
  • JavaScript Enabled: Full functionality depends on active JavaScript support.
  • ArcGIS Compatibility: Supports Esri ArcGIS REST services for external integration.
  • Cloud-Hosting Ready: Service hosted in UK data centres for resilience.
  • ISO 27001 Compliance: Hosting partner must maintain certified security standards.
  • Role-Based Access Control: Secure user permissions for data and tools.
  • Daily VM Backups: Virtual machines backed up with 14-day retention.
  • Accessibility Compliance: WCAG 2.1 updates required for user inclusivity.

User support

• Email or online ticketing support: Yes
• Support response times: We provide a managed Service Desk available that can be available 24/7 365 days a year depending on client contract. All issues will be responded from 20 minutes depending on priority. A case number and a priority will be allocated to the call or email by a member of our Service Desk and a target resolution date will be set according to call priority, as detailed in aligned service level agreement with client.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Priority 1 (Critical): Response within 15 minutes; resolution within 4 hours ; ; Priority 2 (High): Response within 1 hour; resolution within 8 hours ; ; Priority 3 (Medium): Response within 8 hours; resolution within 2 business days ; ; Priority 4 (Low): Response within 1 business day; resolution within 5 business days.; ; Standard support is included in the service. Additional support levels are in accordance with day rates provided in our Lot 3: Cloud Data Services.; ; Technical Account Manager with on hand cloud support engineers can be included as part of managed service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We engage directly with users to understand their needs through structured requirements management. This ensures onboarding is tailored to the organisation’s objectives. Support can range from small configuration requests to full-scale implementation projects.; Our team includes architects, developers, DBAs, and engineers who manage all aspects of cloud software provisioning, leveraging Landmark and third-party services. We provide comprehensive onboarding resources, including detailed user documentation, FAQs, and guidance materials.; Training is available onsite, online, or via virtual sessions, depending on customer preference and our recommendations. These sessions cover functionality, configuration, and best practice to enable rapid adoption. Additional support is available through the service desk for ongoing queries and assistance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can export their data at any time and at contract end. Data can be downloaded directly through standard reporting and selection tools in multiple formats (ESRI Geodatabase, WMS/WFS, KML, Shapefile, or OGC GML). Alternatively, we can securely transfer data via the internet or physical media. Special arrangements for other formats can be agreed if required. We maintain full version control and security throughout the process, ensuring all client and consumer-generated data is returned. This service is normally included at no additional cost.
• End-of-contract process: At contract end, we agree and execute an exit plan tailored to customer requirements. This includes data extraction, transfer of application code, metadata, and static maps in structured formats. Service records are exported via API for ingestion into another service desk tool. The price includes standard data extraction and secure transfer. Additional costs may apply for bespoke formats, physical media delivery, or extended consultancy. After successful transfer, all data and backups are securely deleted in line with retention policies.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is designed to meet WCAG 2.1 AA accessibility standards, ensuring it is usable by all users.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: As part of your subscription Landmark will provide you with:; 1) An API Key. There is a single API key for your company subscription so if you have more than one developer then they all should use the same API key. Every API call needs this API key including as an x-api-key in the header. ; 2) Username and password; To set up, you need to generate a token which is required in every subsequent API call. You will need your username, password and API key for the login. If a token is not used for 30 days it will become invalid and a new one must be generated. A valid token and API Key must be included in the header of all subsquent API calls
• API documentation: Yes
• API documentation formats:
  • HTML
  • ODF
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes, buyers can customise the service within defined parameters. Customisation options include configuration of map layers, data themes, and user interface elements such as default views and permissions. Users can also request bespoke datasets or additional functionality aligned with business needs.; ; Customisation is achieved through formal requests submitted to the service desk or via engagement with delivery managers. Approved changes are implemented by the supplier’s technical team following agreed processes and governance.; ; Customisation is available to authorised customer representatives, typically service owners or designated administrators. End users cannot directly alter core application code or infrastructure but can influence configuration through approved channels.

Scaling

• Independence of resources: We ensure consistent performance through a scalable, cloud‑based architecture designed to handle variable demand. The service uses load balancing across multiple servers, supported by resource isolation and proactive capacity planning, to ensure that usage by one group of users does not affect others. ; ; Continuous monitoring and automated scaling respond dynamically to changes in demand, maintaining reliable performance and responsive access even during peak periods. This approach ensures the service remains stable, resilient, and available for all users at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide clear performance metrics to monitor service health and usage. These include:; ; - Service availability: measured as uptime percentage, independently monitored.; - Web performance: page load times and responsiveness.; - Transaction response time: average time to process map requests and data queries.; - Usage statistics: number of sessions, hits, and map generations.; ; These metrics are reported and accessed via dashboards or detailed reports in agreement with the customer, ensuring transparency and enabling customers to track performance against agreed SLAs.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export data using built-in selection and reporting tools that generate outputs in widely supported GIS formats, including ESRI Geodatabase, Shapefile, KML, and OGC GML. These formats are compatible with common GIS and CAD systems, ensuring easy integration. For more complex or bespoke requirements, users can submit requests via the service desk for tailored extraction or special configurations.
• Data export formats: Other
• Other data export formats: Ass
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The service can operate under a 24/7/365 availability commitment, with demonstrated performance of 99.98% uptime as evidenced through operational reporting and continuous proactive network monitoring.; ; Monthly monitoring data shows the service consistently achieves 100% measured uptime across reporting periods, supported by hosted infrastructure, automated health checks and out‑of‑hours support for priority incidents.; ; The service is designed as a high‑availability geospatial platform serving map requests, ensuring reliable access for all users.; ; If availability falls below the guaranteed level, users are eligible for service credits, aligned to the severity and duration of the outage and depending upon the specific contractual agreements. The service operates under a formal SLA framework where any failed SLA is recorded, tracked, and escalated, with service performance transparently reported using RAG status indicators.; ; This availability commitment ensures that the service remains a dependable, continuously accessible mapping service for all stakeholders.
• Approach to resilience: The service is engineered for high resilience, using a cloud-hosted architecture that delivers consistently robust performance under heavy national usage. The platform can operate as a Business-As-Usual 24/7/365 service, supported by continuous monitoring and proactive incident management. Monthly availability reports consistently show 100% uptime, enabled by redundant infrastructure, automated health checks and hosting with distributed probes to detect and respond to anomalies rapidly. The service processes millions of map requests per month and is optimised for load distribution, rapid response times and fault tolerance across its geospatial services and underlying data stores. The resilience of its hosting environment is demonstrated by sustained high performance during peak demand periods and by its ability to maintain operations without interruption. Datacentre-level resilience is provided through high availability zones, automated failover capability, robust network isolation, and industry-standard physical and environmental protections. Detailed datacentre configuration, including redundancy, replication, and failover architecture, is available on request, in line with government security expectations. This combination of platform design, monitoring and cloud resilience ensures the service remains dependable for all users.
• Outage reporting: The service provides continuous, automated 24/7 monitoring to identify outages or performance issues. Monitoring results are compiled into monthly service availability reports. Monitoring is carried out using network probes with HTTP Advanced checks at 60-second intervals, tracking key metrics such as uptime, response times, and failed requests. Any outages or SLA breaches are reported through the Service Desk, where incidents are logged, categorized, and tracked using RAG status indicators. A monthly service report can be provided which includes: - A summary of service calls - SLA performance analysis - Details of any events impacting service delivery For end users, outage visibility is provided through: - Internal monitoring (network-based probes) - Formal monthly reporting to governance stakeholders - Incident logs and SLA tracking within the Service Desk Reports consistently demonstrate high reliability, with recent periods showing 100% uptime and near-zero failed requests. If required for contractual or procurement purposes, more detailed operational and alerting information, including internal alerting workflows, can be provided upon request.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Other user authentication: No authentication required / public site
• Access restrictions in management interfaces and support channels: Landmark restricts access to the service’s management interfaces and support channels through ISO 27001-aligned controls and segregated DEV, UAT, and LIVE environments, ensuring only authorised personnel can access administrative functions. Changes are introduced via controlled governance, with all updates fully tested and approved before promotion to LIVE. The service operates within Tier 3, IL2-compliant datacentres in Exeter and Newport, providing protected operational zones and preventing unauthorised system access. Support channels are limited to authenticated, organisation-approved users, with contract-based permissions, structured escalation pathways, and monitored operational oversight.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
• Description of management access authentication: Landmark enforces ISO 27001-aligned identity and authentication framework across the service. All access, administrative, operational, and support, requires Multi-Factor Authentication under Landmark’s Authentication Standard and Cyber Essentials controls. Strong factors like authenticator apps or hardware tokens are mandatory for privileged operations, while weak methods (SMS, email codes, security questions) are prohibited. Role-Based Access Control governs permissions, supported by Joiners–Movers–Leavers processes and periodic reviews. Administrative roles need Information Security approval. Authentication events are logged and monitored for full traceability, with privileged actions triggering additional checks and MFA re-verification. This ensures only verified identities interact with the service, aligned with NCSC Principle-10.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate under a comprehensive Information Security Management System (ISMS) certified to ISO 27001:2022, ensuring robust governance and continuous improvement. Our policies cover key areas including access control, data loss prevention, incident management, supplier security, and risk management. These policies are reviewed regularly and communicated through mandatory training and awareness programmes.; ; Information Security is led by the Director of Information Security, reporting into the Chief Technology Officer and ultimately the Executive Board. The team comprises specialists in risk, compliance, and technical security, ensuring accountability across all domains. Clear escalation paths exist for incidents and exceptions, supported by documented processes.; ; Compliance is maintained through a combination of technical controls (e.g., multi-factor authentication, encryption), governance measures (internal audits, risk assessments), and automated monitoring. Exceptions require formal approval, and incidents are managed via a structured response process aligned with ISO 27001 standards. Regular internal reviews and external audits validate adherence to our ISMS.; ; This approach ensures that security policies are not only defined but actively enforced, delivering assurance to our customers that their data is protected under internationally recognised standards.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Our service uses a structured, ITIL‑aligned configuration and change management approach to ensure stability, accuracy, and controlled evolution of the platform. Configuration items, including datasets, templates, and deployment artefacts, are baselined, versioned and managed through defined update processes. Monthly data updates follow a controlled workflow including validation, schema alignment, refresh, and publication. Enhancements and platform changes are delivered through formally assessed and costed Change Requests, ensuring impact evaluation, testing, scheduling, and auditable deployment. This disciplined framework maintains service integrity while enabling stakeholder‑driven improvements across our high‑availability geospatial service.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our service applies a proactive, continuous vulnerability management approach to safeguard the platform. Core practices include maintaining an accurate asset inventory, risk‑based vulnerability prioritisation, and routine internal and external scanning. Penetration testing, authenticated scans, and threat‑intelligence‑led assessments ensure rapid identification of issues. Remediation is executed within defined SLA timeframes, with exceptions governed by the Information Security team. Patch management, secure configuration baselines, and monitoring support timely mitigation. All activities operate within Landmark’s ISO 27001‑aligned ISMS, ensuring consistent detection, remediation, and assurance across DEV, UAT, and LIVE environments.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Our service is continuously monitored 24/7/365 using enterprise‑grade tooling across infrastructure, networks, applications, and storage. Landmark utilises PRTG, VMware vCentre, Veeam, and related telemetry sources to identify anomalies, performance deviations, and potential compromises. Alerts trigger investigation by on‑call engineering teams who escalate and resolve issues following ISO 27001‑aligned processes. Monitoring outputs support proactive service reviews, trend analysis, and monthly reporting. Additional controls such as dual‑site data‑centre architecture, firewalls, and network isolation strengthen detection and response capabilities. This comprehensive monitoring model ensures robust operational assurance and early‑warning capability across all environments.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Our service follows a structured ITIL‑aligned incident management process designed to restore service quickly and minimise disruption. Incidents may originate from automated monitoring, service desk reports, or system events and are logged, prioritised, and tracked through established workflows. Priority 1 and 2 incidents are managed as Major Incidents, triggering dedicated oversight, communication, and escalation. Out‑of‑hours on‑call teams support rapid response across infrastructure, networks, storage, databases, and GIS components. Clients are notified via agreed channels, and post‑incident reviews identify root causes, lessons learned, and preventative actions. This ensures consistent, auditable, and timely service restoration.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Landmark offers a clearly defined, time bound evaluation period designed to give clients confidence and clarity before moving into full adoption. This collaborative proof of concept approach allows organisations to explore the capabilities of our service, validate outcomes in real scenarios, and ensure our solutions align with their strategic objectives.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5.5%
• Between £500,001 and £1,000,000: 6.5%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12.5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institution (BSI)
• ISO/IEC 27001 accreditation date: Wednesday 5 December 2007
• What the ISO/IEC 27001 doesn’t cover: No exemptions
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: British Standards Institution (BSI)
• ISO 9001 accreditation date: Wednesday 5 December 2007
• What the ISO 9001 doesn’t cover: No exemptions
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Bab642d2-d1da-4ecf-b34c-4fe66cbd808a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: B6350dc6-51d3-4d8d-b037-c2b36ad9f8c1
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@landmark.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.