Saascoms

SMS

The distribution and delivery of SMS messages

Features

• Low cost SMS delivery at 2.9p per message
• Success/error reporting
• UK Tier 1 delivery

Benefits

• Rapid information distribution
• Low cost engagement

£0.03 to £0.03 a unit

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@saascoms.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

865736354942080

Contact

Darren Swailes or Paul Nield
01785 240680
enquiries@saascoms.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Mail Master, a digital contact platform
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Internet access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 1 hour during business opening times
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Our support is flexible in keeping with the nature of the request. We will visit site to assist/train/support clients without charge
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full training is given both on site and through online training. We also provide support documentation for users of our service
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data loaded for the purpose of sending messages is digitally deconstructed after sending. The time when this is done is set by the user as send reports can not be generated once the information is destroyed. Most users set 3 months as the maximum
• End-of-contract process: Our service is a pay as you use service. We provide access and a usage agreement and only charge for services consumed in a given month. There are no access fees or termination fees.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We assist users to set up API. All services from upload, reports, downloads etc can be accessed via API. We can also deliver reports to a secure FSTP location
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Logos, fonts, colours, sender ID etc. Our site is designed to be similar to a white label site for each of our clients

Scaling

• Independence of resources: Dynamic server scaling within the Microsoft Azure environment

Analytics

• Service usage metrics: Yes
• Metrics types: We provide MI for data uploaded, messages sent, received, failed
• Reporting types:
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Exporting to our cloud solution is done using HTTPS or SFTP. Data downloads for reports etc are done in the same way
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats: Excel

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Data loaded to our site in MS Azure using HTTPS or SFTP
• Data protection within supplier network: Other
• Other protection within supplier network: AES256 bit encryption at rest

Availability and resilience

• Guaranteed availability: Our software sits within the MS Azure Cloud environment which is recognised as perhaps the most secure cloud service in existence. Our solution is a "pay only for what you use" so there would be no refund due if the service was out of use. information regarding the resilience within Azure can be found here https://azure.microsoft.com/en-us/features/resiliency/
• Approach to resilience: Our service is MS Azure based, resilience information can be found here https://azure.microsoft.com/en-us/features/resiliency/
• Outage reporting: We provide email alerts to account holders

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Permission per user are set by the account administrators. Permissions can be restricted for all the activities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS and UKAS
• ISO/IEC 27001 accreditation date: 17th January 2024 latest issue
• What the ISO/IEC 27001 doesn’t cover: There are no limitations
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001 ASCB
  • ISO 27001 UKAS

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our documented ISO27001 security policies are available upon request

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are undertaken within our ISO27001 mandated Secure Development policy
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We rely upon the control and assessment with MS Azure, details can be found here https://www.microsoft.com/en-us/trustcenter/security/azure-security
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Our service is accessed via a secure user login and failures or breach attempts are monitored. Alerts are investigated upon receipt and if found to have substance, these are put to our technical team to respond to within the hour
• Incident management type: Supplier-defined controls
• Incident management approach: We monitor report incidents within the controls of our ISO27001 policies

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Paperless communications service assists climate change due to significant paper consumption

Pricing

• Price: £0.03 to £0.03 a unit
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Site access and set up is included free. SMS usage is chargeable

Service documents

• Pricing document

  PDF

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@saascoms.com. Tell them what format you need. It will help if you say what assistive technology you use.