thinkproject UK Ltd

Thinkproject Forms (FORMWORKS)

Capture any forms and data via Thinkproject Forms. Custom forms are straightforward to create and deploy, and easy to use on and offline. Capture text, images, sketches and signatures. Include complex form logic, data pre-filling and local databases to increase mobile workforce productivity and compliance across the built asset-lifecycle.

Features

• Quickly create mobile forms via our drag and drop interface
• Mobile forms work offline - maximising staff work time
• Clearly structured forms are fast to use, easy to navigate
• Handles very large mobile forms with ease
• Write or dictate, use radio buttons, checkboxes and dropdown lists
• Enrich your data with photos, sketches and signatures
• Has powerful scripting to enable form logic, calculations and workflows
• Supports form pre-filling, local databases and authorisation workflows
• Secure – password protected, centrally controlled with encrypted data transfer
• Integration flexibility – supports a broad range of configurable options

Benefits

• Rapid deployment - easy to create and deploy mobile forms
• Paper eliminated - reducing costs, benefiting the environment
• Re-keying, paper processing and scanning eliminated via automated workflows
• Instant data from the field = improved service and responsiveness
• Reduced administration for field staff = more visits, greater productivity
• Enhanced control of data captured = fewer errors and re-work
• Enables proof of delivery / on site sign off
• Photo capture = improved evidential data
• Client friendly = better client engagement
• Easy to use and available offline for maximum uptime

£15 to £35 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

865815563654435

Contact

Thomas Mayne
01452 547 140
info.tpuk@thinkproject.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Thinkproject
• Cloud deployment model: Public cloud
• Service constraints: Planned maintenance is broadcast to all Users during login and occurs outside of office hours. In-built support is available 24/7, including help articles and video tutorials, while our dedicated Help and Support team respond to calls and tickets raised via Thinkprojects in-built support system during office hours.
• System requirements:
  • Supports Microsoft Edge, Firefox, Chrome and Safari browsers
  • Microsoft Azure cloud account required for the Reporting hub
  • Mobilisation using Apple mobile devices

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: A team of expert Support Specialists are on-hand to support Users via a dedicated ticketing service. We aim to respond to all of support enquires within 3 hours during business hours (actual performance <20 minutes), as well as maintain a customer satisfaction rating of over 98% (actual performance > 99%).
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Zendesk's Web Widget Accessibility Conformance Report is available on their website. (https://support.zendesk.com/hc/en-us/articles/4408838287514-Making-Zendesk-products-accessible)
• Onsite support: Yes, at extra cost
• Support levels: We provide a fully integrated online Help Centre with video tutorials, help articles and quick start guides. Users may submit support tickets through the Help Centre or speak in person to one of our dedicated Support. ; ; We aim to respond to all support tickets within 3-hours during business hours (actual performance < 20 minutes), as well as maintaining a customer satisfaction rating of over 98% (actual performance > 99%).; ; Our Support Specialists are underpinned by an expert Consulting team of Industry Experts, alongside our Delivery Team of Solution Specialists who host CPD Certified training programmes and support onboarding. Clients also benefit from a dedicated Account Manager who lead regular Business Review Meetings and partner with our Customers to define and help achieve their desired outcomes.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our integrated solutions benefit from our real-life experience of the complexities of the AECO industry. With over 20 years of experience in the industry, our experts are on hand to advise you on how to get the most out of your projects. From best practice processes to data analysis, we offer full consultancy services that go beyond technical support.; ; We offer various implementation pathways to suit your unique needs. Our standard project implementation ensures a seamless integration of our solutions into your operations, our customised project implementation allows for a more tailored solution that aligns perfectly with your specific goals, or our Enterprise Strategic Implementation focuses on the holistic digital transformation of your processes throughout the asset lifecycle. ; ; To ensure a successful rollout after implementation, our comprehensive eLearning, enablement, and support services will be the foundation, fostering a strong partnership and delivering the highest level of service and satisfaction for our valued clients.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Processed forms are stored temporarily in the portal and are available for viewing and re-exporting. By default, form data is available for re-exporting for 30 days after submission and is permanently deleted 60 days after submission. These timings are configurable. At end of contract, any retained data can be manually exported by the user on a form by form basis, exported by the user via csv report or a bespoke export can be created.
• End-of-contract process: Once the contract has complete Thinkproject will liaise with the customer to agree an off-boarding plan which will include: key contacts, timescales, services required during the off-boarding period, any data migration required, data deletion, account closure and confirmation of deletion of customer data (including back-ups). Costs will depend on the specifics of the off-boarding plan agreed with the client.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Thinkproject Forms has a mobile version that runs in both an online and offline mode. The web browser version runs online only.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: API access allows updating of form databases, form (job) pre-filling and facilitates exporting of data.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: System administrators can create custom forms, workflows and data exports. Custom forms can be easily configured to replicate current forms. These forms can adapt based on inputs and can include calculations, logic and hide & reveal features. Workflows - automate authorisations and the routing of data with multi-step workflows that adapt based on inputs, configured rules and database information.

Scaling

• Independence of resources: Thinkproject Forms is hosted on a hybrid cloud platform combining both dedicated physical and virtual hosts. This affords flexibility and scalability allowing growth and demand requirements to be met dynamically. We perform regular performance testing and engage with specialist consultants to ensure that the system is optimised at all times.

Analytics

• Service usage metrics: Yes
• Metrics types: User based statistics including login times, details of forms in progress and forms submitted.; Form export history listing with ability to re-export; The Cloud Hub provides metrics around number and type of submissions broken down into timelines of days, weeks, months.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Configurable exports via web portal, including automatic email, (s)FTP, web service and SQL bridge.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML
  • PDF
  • JSON
  • Excel
  • Word
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XML
  • JSON

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Operational 99.5% of the time except for planned downtime, assured by contractual commitment.
• Approach to resilience: Thinkproject is provided as Software as a Service (SaaS) on a secure hybrid cloud environment affording high availability with N+1 redundancy. It is hosted in geographically separate locations for Primary, Backup and Disaster Recovery. Further information available on request.
• Outage reporting: Thinkproject shall post a message on the login page to warn Users, no later than one business day prior to any planned downtime.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Only security cleared and authorised Thinkproject personnel, authorised hosting provider support teams and authorised database administrators have access to client data.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: TÜV Rheinland
• ISO/IEC 27001 accreditation date: 01/12/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security policies and processes are managed under our ISO 27001 certified Information Security Management System (ISMS).

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All development is in-house and carried out in accordance to our ISO27001 information security management system. Azure DevOps is utilised across the in-house development team. Thinkproject engages external security consultants to penetration test the application which is carried out at least annually and at any major upgrade release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fortinet Adaptive Security Appliances (ASAs), FirePower subscription, Enterprise DDoS protection delivered through Arbor and Cloudflare DDoS, Web Application Firewall (WAF) and Content Delivery Network (CDN). Infrastructure is protected by Windows Defender. In addition to application and organisation testing & auditing we also carry vulnerability scans of the system and the company networks. All infrastructure resides within tier 3 data centres and all patches are deployed in accordance with our release schedule. Any application vulnerabilities would be managed under high priority through our Agile process. The above systems provide real time dashboards and notify by email alerts.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: In addition to our hosting provider and our monitoring alerts Thinkproject protected by Cloudflare DDoS and Web Application Firewall (WAF) which automatically manages any potential compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an Incident Management procedure within our ISO 27001 certified ISMS. Users can track and log events via 24/7 online support ticket service. Incident reports are available at request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to reducing our carbon footprint through our sustainability strategy. We uphold ourselves to the highest standards from governing bodies and climate experts and have a responsibility towards our people, our communities and the wider world. Since 2021, our emissions are measured with the guidelines of the GHG Protocol Corporate Accounting and Reporting Standard. Furthermore, in 2023, the Science Based Targets initiative approved Thinkproject’s near-term emissions reduction target. The Science Based Targets initiative is a global body that enables companies to set their ambitious emission reduction targets in line with the latest climate science. ; ; The Greenhouse Gas Protocol categorises greenhouse gas (GHG) emissions into three areas: Scope 1, 2 and 3. Scope 1 records emissions from sources owned or controlled by the company, e.g., the corporate fleet. Scope 2 includes emissions that the company causes indirectly, for example through the consumption of purchased energy. Scope 3, in turn, are indirect emissions that occur in the company’s value chain, for example in purchased goods and services. The CO2 equivalents (CO2e) of the year 2021 served as the reference for the evaluation of the near-term goals.; ; In 2021, the total GHG emissions for Thinkproject were 3,844 tons of CO2e. The distribution was 237 tons or 6.2% for Scope 1, 119 tons or 3,1% for Scope 2, and 3,488 tons or 90.7% for Scope 3. The SBTi validated Thinkproject’s near-term, science-based target of reducing its GHG emissions from Scope 1 and 2 by 42% by 2030 and absolute scope 3 GHG emissions from purchased goods and services by 25% within the same timeframe. These Scope 1 and 2 target ambitions are in line with a 1.5°C global temperature trajectory. ; ; Find more details in the section “GHG emissions & energy” of our annual Sustainability Report 2022

  Covid-19 recovery

  During the recent stages of the pandemic Thinkproject executed a full risk assessed plan which we would be happy to share.; ; As an inclusive organisation the following principles were observed with regular messaging:; - Establishment of full virtual working capability, leading to an employee’s choice of virtual or home working today; - Office closures where relevant, advisory for client office visits; - Full COVID measures and associated advice e.g. sanitiser stations, social distances arrangements and limitations to office attendance; - Regular messaging of government advice and associated employer advise; - Regular risk assessment of office and employee risk at managerial / operation level; ; With these in place Thinkproject has experienced a relatively minor impact from COVID19 and has continued to work effectively with its customers. Choices of virtual, office or homework still remain to promote flexibility and wellbeing amongst our staff and we continue to monitor government advice to minimise customer impact and to ensure we adhere to safe working practice for our employees.; ; Our continuing support for equality and economic equality based upon efforts to include, upskill, educate and mentor people returning to work, seeking greater opportunity extends to COVID recovery and we will work with customers as necessary to identify and support such opportunities to people and communities affected by COVID. During the recent years of the pandemic, Thinkproject have proven our capability to deploy, implement, deliver, and support our solutions digitally and remotely ensuring minimal disruptions through the recent period of pandemic measures.

  Tackling economic inequality

  To help tackle economic equality Thinkproject can support in-work progression and skills development which may be valuable to later employment opportunity, entrepreneurship or to the growth of new organisations.; ; Thinkproject can discuss the provision of in-contract work placement for individuals to work alongside our own staff as a work placement during our delivery to our customers to enhance skills and experience leading to further employment and opportunity. These can be specifically targeted to disadvantaged individuals, in low skills areas or high growth sectors such as information technology.; ; We can discuss the potential provision of training and mentoring to address skills gaps and help with skills and experience that may lead to additional qualification for the attendee helping to raise economic equality and skills within the contract locality.; ; Thinkproject would be happy to discuss these opportunities with our customers, discussing how we can work with customers to influence staff, suppliers, customers and communities through the delivery of contracts to support Policy Outcome, e.g. engagement, co-design/creation, training and education, partnering/collaborating, volunteering as recommended within The Social Value model.; ; Our company recognizes the profound impact that economic disparities can have on communities and society as a whole. Each of our locations is empowered to manage efforts to benefit their local communities through volunteer days, donations, or fundraising activities. Recently, our team has been involved in a number of activities. Our volunteers were able to learn all about woodland maintenance with Gloucestershire Wildlife Trust. Through our partnership with AccXel Construction School, we are delivering modules for the next generation of construction experts. By embedding these principles into our operations, we not only demonstrate our dedication to corporate social responsibility but also contribute to building a more inclusive and sustainable future for everyone.

  Equal opportunity

  Thinkproject stands for equal opportunities. Through collaborative conversations with our customers, we can actively facilitate employment, retraining and return-to-work. Our management and executive team can spearhead initiatives, offering volunteer work, professional introductions, and mentoring sessions. By sharing our experience and best practices, we can help people overcome barriers to employment or education. In addition, Thinkproject is committed to promoting economic equality through comprehensive measures aligned with the objectives of the tender. By recognising the paramount importance of diverse and resilient supply chains, we can help foster environment where startups, SMEs, and VCSEs thrive. ; ; In addition, we can provide mentoring and work experience functions during project delivery, encouraging immediate skills development and leadership. In addition, Thinkproject can support job progression and upskilling, promoting equal opportunities for future employment. We can offer internships, enabling individuals to work alongside our staff and gain invaluable experience during project delivery. ; ; Committed to transparency, we are open to working with our customers to demonstrate our own equal opportunity practices and work together with them to promote this as a social value outcome.; ; Find more details in the sections “Training on a digital skillset” and “Diversity&inclusion” of our annual Sustainability Report 2022

  Wellbeing

  As a purpose-driven company, we are committed to and invested in our sustainability efforts which focused on People as well as Planet and Prosperity. Wellbeing is primarily focussed on people and as one of the UK Best Workplaces for Wellbeing 2022 Thinkproject will be happy to share the idea of our employee wellbeing initiatives that will be directly applicable to the workforce. ; ; We support the health and wellbeing - including physical and mental health - in the workforce by provision of annual Headspace subscriptions, and organised by FALCO - our external HR organisation - we promote social activities for inclusion such as team-building themed social events.; ; Think project have dedicated policies communicated through mandatory educational training to promote wellbeing, health and safety at work and whilst working a home / an alternative office.; ; Thinkproject employees are also encouraged to seek wellbeing for themselves and others externally and as such are allocated 2 day per year to spending on social value focused initiatives. For example our staff could support community assistance via its employees to such initiatives such as but not limited to Help for the Homeless, Shelter, Food Banks/Canteens or Tree Planting activities.

Pricing

• Price: £15 to £35 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info.tpuk@thinkproject.com. Tell them what format you need. It will help if you say what assistive technology you use.