TALKATIVE LTD

Talkative

Talkative empowers contact centre leaders with a secure AI layer that’s flexible, fast to deploy, and easy to manage.
With our unique knowledge base and prompt methodology, we provide an AI solution that delivers accurate customer service across channels, integrates with existing systems, and seamlessly escalates to humans when needed.

Features

• Generative, conversational AI across channels for customer service.
• Voice AI solutions for everything from auto-attendant to complete answers.
• Digital AI solutions across webchat, WhatsApp, and messaging channels.
• Realtime reporting including AI insights into the customer experience.
• Video Chat solution for real time, face to face conversation.
• Webchat for human agents and automated chatbots for scripted service.
• AI CoPilot for human agents creating additional efficiencies.
• Compliance with key security frameworks including ISO27001.
• Proprietary knowledge-base solutions ensuring accurate responses.
• Proprietary prompt management solutions for real time configuration.

Benefits

• Handle up to 90% of customer interactions via AI agents.
• Power omnichannel AI solutions from a single point of truth.
• Increase human agent efficiency with real time transcription and translation.
• Provide phone support 24/7 with zero wait time without IVRs.
• Increase accessibility via video chat conversations.
• Receive real-time understanding into customer pain points via AI insights
• Empower customer choice between AI and human handovers.
• Provide real time customer information via third party tool integrations.

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rmead@gettalkative.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

866237499487381

Contact

Rob Mead
07817855227
rmead@gettalkative.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  AI software services

  • Conversational AI Software Services
  • Generative AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Talkative can provide either a stand alone service or act as an overlay to systems including:; Mitel; Salesforce; Five9; Teams; 3CX
• Cloud deployment model: Public cloud
• Service constraints: None known - please speak to the Talkative team for confirmation at the time of contract.
• System requirements: Feature set based on the specific user license tier chosen..

User support

• Email or online ticketing support: Yes
• Support response times: Response times vary based on severity with all tickets responded to within 24 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Talkative provides tiered support services aligned to the service tier selected by the customer, ranging from self-service support through to fully managed enterprise support with bespoke service levels.; ; At the entry level, customers receive self-service support, which includes access to online documentation, AI-powered webchat, and a remote service desk via our support portal. Higher service tiers include enhanced support, providing access to our client services team through online service desk requests, and scheduled phone or video call support during agreed support hours.; ; For enterprise customers, Talkative offers enterprise support packages with enhanced service levels, priority response times, and optional on-site, in-person support where required. Enterprise customers may also receive tailored service level agreements.; ; Support costs are included within the relevant licence pricing and service tier, as detailed in the accompanying pricing document. Additional support packages and bespoke support arrangements are available on request and are priced separately where applicable.; ; Alongside reactive technical support, Talkative provides proactive support through dedicated technical customer cuccess managers (CSMs) and cloud support engineers. These resources act as technical points of contact, helping customers optimise configuration, adopt new features, and maximise value from their Talkative subscription while ensuring the platform remains available, secure, and fully operational.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Talkative provides a guided onboarding process to ensure a quick time to value for our AI solutions.; ; All customers have access to the Talkative Support Portal, which provides comprehensive online documentation, step-by-step setup guides, configuration walkthroughs, FAQs, and best-practice advice. This allows users to self-serve at their own pace and supports ongoing learning after go-live.; ; We also provide the option for online training sessions delivered by our product and solutions specialists. These sessions can cover platform setup, integrations, user management, security controls, and day-to-day operation, with opportunities for questions and hands-on guidance.; ; We are able deliver onsite training for teams that prefer face-to-face support, including workshops for operational users, administrators, and technical teams. Onsite sessions can be aligned to specific service use cases and internal processes.; ; All onboarding packages are bespoke and designed to align with your specific use case and existing teams and processes in mind.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a contract ends, users have various options to extract their data. The platform provides built-in functionalities and tools to facilitate a smooth transition and ensure data portability.; ; Data exports are possible through a variety of methods including file downloads and using APIs to export structured data to various third party tools. This approach offers greater flexibility and allows for the extraction of large volumes of data.; ; It's important to note that data extraction should be planned and executed in collaboration with your account management team and in accordance with any contractual obligations and data privacy regulations.
• End-of-contract process: At the end of the contract term, Talkative user licences expire and users will no longer be able to access the Talkative platform or log in to the system.; ; The expiry of user licences does not result in automatic data deletion. Customer data is retained in accordance with the data storage and retention provisions agreed within the contract, allowing organisations to meet their governance and compliance requirements.; ; Prior to licence expiry, customers may export their data. The Talkative account team will work with customers to support and facilitate data exports, ensuring information can be retrieved in a usable format before access ends.; ; The contract price includes access to the Talkative platform, licensed users, standard support, and platform maintenance for the agreed term. Any onboarding, training, or support services explicitly included in the contract are also covered within this price.; ; Additional costs apply where customers choose to extend or renew user licence agreements. Extensions or renewals allow continued access to the platform, access to retained data, or ongoing use of specific features or parts of the service beyond the original contract term.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: All Talkative documentation is available either in PDF document form or as web browser accessible documentation. We make use of in browser tools to ensure accessibility.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Talkative is primarily designed for desktop use, reflecting the complexity of the service and typical operational use cases. The desktop interface provides full access to configuration, administration, and day-to-day management features. The service is accessible on mobile devices via responsive web interfaces, allowing users to view and interact with key information. In addition, mobile applications are available for specific functionality, such as agent client access, enabling users to handle conversations while away from a desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Talkative is accessed through a secure, browser-based service interface that requires no local installation. Users interact with the platform via web dashboards for administration, configuration, reporting, and day-to-day service management. Operational users, such as agents, access dedicated interfaces to manage conversations across supported channels. The service also provides system-to-system interfaces through secure APIs and webhooks, enabling integration with third-party platforms and internal systems. Mobile access is supported through responsive web interfaces and dedicated applications for specific use cases.
• Accessibility standards: None or don’t know
• Description of accessibility: Talkative is accessible via a secure, browser-based interface that does not require local software installation. Users can access the service using standard web browsers on desktop and supported mobile devices. Access is controlled through role-based permissions, ensuring users can only view or perform actions appropriate to their role. For example, administrators can configure settings, manage users, and access reporting, while operational users can handle conversations and day-to-day activities. Users cannot access restricted administrative functions or customer data unless explicitly authorised.
• Accessibility testing: Talkative has carried out practical interface testing focused on improving accessibility for contact centre agents using assistive technology. This includes testing with common browser-based accessibility tools such as screen readers, keyboard navigation, zoom and contrast controls, and built-in operating system accessibility features. Feedback from real users is used to identify and address usability issues, helping ensure key workflows can be completed without reliance on a mouse or visual cues alone. Accessibility considerations are reviewed as part of ongoing interface improvements and product development.
• API: Yes
• What users can and can't do using the API: Talkative provides APIs that allow users to securely access and integrate service data with third-party systems. The API is primarily designed for retrieving interaction data, enabling users to export conversation records, metadata, and outcomes for reporting, analytics, and downstream processing.; ; Users can set up API access by generating API credentials within the Talkative platform and configuring authentication for authorised systems. Through the API, users can retrieve interaction data in a structured format and automate regular data exports into tools such as BI platforms, CRMs, or data warehouses.; ; The API supports read-only access to interaction data. Users cannot use the API to configure core service settings, manage users, or change platform behaviour. Service setup, configuration changes, and administrative actions must be completed through the Talkative management interface to ensure security, validation, and governance controls are applied.; ; These limitations help protect platform integrity while still providing flexible access to data for integration and reporting use cases.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Talkative allows users to customise the service to meet their operational, branding, and integration requirements.; ; Customers can customise a range of elements including user roles and permissions, conversation routing and workflows, channel configuration, automated responses, reporting views, and integration settings. User-facing components such as chat widgets and messaging interfaces can also be customised to align with organisational branding and service needs.; ; Customisation is completed through the Talkative management interface using configuration tools and settings, without the need for code in most cases. Where deeper integration or automation is required, authorised users can customise data flows using APIs and webhooks.; ; Customisation permissions are controlled through role-based access. Administrators and authorised technical users can configure and manage settings, while operational users are limited to day-to-day usage and cannot change system-level configurations. This ensures flexibility while maintaining governance and security controls.

Scaling

• Independence of resources: Talkative ensures users are not affected by demand from other customers through a combination of cloud infrastructure controls and active monitoring. We use load balancing and dynamic resource allocation to distribute workloads effectively across our cloud server resources, preventing performance degradation during periods of high usage. Our multi-tenant architecture logically separates each organisation’s data and processes, ensuring that one customer’s activity cannot impact another’s service performance or data integrity. Platform performance is continuously monitored in real time, allowing us to proactively scale resources and maintain consistent, reliable service levels as demand changes.

Analytics

• Service usage metrics: Yes
• Metrics types: Talkative provides a range of service metrics to help organisations monitor performance and service quality, as outlined in the Talkative support portal. These include platform availability and uptime metrics, conversation volumes across channels, response and handling times, and queue or wait-time reporting. ; ; Users can also access engagement and performance metrics such as conversation outcomes, agent activity, and customer satisfaction indicators where enabled. For technical teams, integration and API-related metrics support operational monitoring. Metrics are available through dashboards and reports, enabling teams to track trends, support service improvement, and demonstrate performance against internal targets and service commitments.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Data export is governed by user permissions, ensuring only authorised users can perform exports and protecting access to sensitive information. Exports can be done directly from the platform as downloadable files for offline use, reporting, or archiving. For more structured or automated requirements, Talkative also supports data export via API integrations, enabling data to be transferred into third-party systems such as analytics, reporting, or data warehousing tools.
• Data export formats: CSV
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Powerpoint Files
  • Sharepoint Links
  • API Integration

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Talkative provides a minimum service availability SLA of 99.9% uptime, supported by a strong history of reliable, high-performance platform delivery. Availability is measured in line with clearly defined service metrics to ensure transparency and consistency.; ; As part of the contract and onboarding process, we work with customers to understand any specific availability requirements. Where appropriate, we agree a service credit model to apply in the unlikely event that agreed SLAs are not met.; ; Any service credit arrangements are documented within a signed agreement and clearly set out the available credit levels, refund or credit terms, and the conditions that must be met for a valid claim. This ensures customers have clarity on how availability commitments are managed and enforced.; ; It is important to note that certain factors may be excluded from uptime calculations and service credit eligibility. These typically include scheduled maintenance, customer configuration or user errors, and external events or dependencies outside of Talkative’s reasonable control.
• Approach to resilience: Talkative’s platform is designed with resilience, availability, and asset protection in mind, with a proven track record of strong and consistent performance. ; ; We use a multi-tenant architecture that logically separates each customer’s data and processes. This ensures that issues affecting one organisation cannot impact others and helps prevent single points of failure within the service.; ; Availability is further supported through load balancing across our cloud server resources, distributing traffic efficiently to maintain performance during periods of increased demand. Automatic failover mechanisms are in place to support service continuity in the event of infrastructure issues.; ; In addition, Talkative operates robust security policies and operational processes that underpin platform resilience. Detailed information on our data centre setup, failover design, and security controls is available on request and can be discussed as part of the sales and assurance process.; ; We proactively monitor platform performance and security, enabling us to identify potential issues early and scale infrastructure as required to prevent customer impact.
• Outage reporting: Talkative reports service outages through clear, timely, and transparent communication channels.; ; The primary mechanism is our public status page, which provides real-time information on the operational status of all Talkative services. This includes advance notice of planned maintenance, live incident updates, and a log of resolved issues for visibility and audit purposes.; ; In the unlikely event of an outage, the status page is updated with details of the affected services, the scope of impact, and the estimated time to resolution. Regular updates are published throughout the incident until full service is restored.; ; In addition, email notifications are sent to administrators or designated customer contacts to communicate service disruption, incident updates, or upcoming planned maintenance.; ; Where an issue has customer impact, the Talkative account team will proactively engage with affected customers. They provide context on the incident, direct users to the latest status updates, and respond to any questions to ensure clear and consistent communication throughout the incident lifecycle.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: Talkative restricts access to management interfaces and support channels using robust access controls and security measures. We apply a least-privilege approach, ensuring users only have the permissions required to perform their roles and no additional access. Multi-factor authentication is enforced to add an extra layer of protection. All activity across the platform and support channels is logged and continuously monitored to detect suspicious or unauthorised behaviour. Regular access reviews and security audits are carried out to ensure permissions remain appropriate and security controls remain effective.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We adhere to a comprehensive set of information security policies and processes to ensure the confidentiality, integrity, and availability of our systems and data.; ; Talkative's policies cover such as data protection, access control, incident response, and compliance with relevant regulations and standards. We have designated information security officers responsible for overseeing the implementation and enforcement of these policies. ; ; We ensure policies are followed through consistent audits & assessments, as well as compliance reviews conducted by internal and external auditors. Additionally, we have ongoing training programs for employees to ensure they're aware of their responsibilities regarding information security and to reinforce compliance with our policies.; ; Incident response procedures are in place to promptly address security incidents, with reviews conducted after any such incident to identify lessons learned and areas for improvement. ; ; In summary, our information security policies and processes are robust and maintained to ensurethey are effectively implemented, monitored, and enforced to safeguard our systems and data.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Talkative operates formal configuration and change management processes to ensure system components and dependencies are controlled throughout their lifecycle. All changes are recorded in version control and supported by documented change records. Changes are assessed for risk and security impact and require approval before implementation. Higher-risk changes are subject to enhanced security review and testing prior to deployment, ensuring the continued security, stability, and integrity of the service.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Talkative operates a formal vulnerability and patch management process aligned with its ISO 27001–based security programme. Security threats are identified and assessed using a risk-based approach informed by vendor advisories, vulnerability disclosures, penetration testing, and continuous monitoring. Critical vulnerabilities are prioritised and remediated on an expedited basis, typically within 24–48 hours, with other security updates applied promptly in line with defined patching and change management timelines.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Talkative operates continuous protective monitoring across its cloud infrastructure and applications to identify potential security compromises. Monitoring includes automated alerts, log analysis, and anomaly detection informed by defined security thresholds. Potential incidents are triaged promptly, investigated by qualified security personnel, and contained in line with our incident response procedures. Confirmed incidents are remediated without undue delay, with critical security incidents responded to on an expedited basis in accordance with defined response time objectives.
• Incident management type: Supplier-defined controls
• Incident management approach: Talkative maintains a defined incident management process with documented procedures covering detection, triage, containment, remediation, and post-incident review. Security incidents may be identified through monitoring or reported by users via established support channels. Where an incident impacts customer data or service availability, Talkative provides timely notifications and post-incident reporting, detailing the scope, impact, root cause, and corrective actions taken.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We are able to provide time limited proof of concepts dependent on the scope agreed. For information please talk to the Talkative team.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IAS
• ISO/IEC 27001 accreditation date: Thursday 18 December 2025
• What the ISO/IEC 27001 doesn’t cover: The Information Security Management System (ISMS), in accordance with ISO/IEC 27001, supporting the confidentiality, integrity and availability of personal information, customer data, supplier information, and our client’s internal data related to software development, sales, project management, strategic guidance, and hosting of web and mobile applications.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 497e66ef-b784-4b2b-a177-4b56391f2fb8
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rmead@gettalkative.com. Tell them what format you need. It will help if you say what assistive technology you use.