Digital Space Managed Services Ltd

Cloud Solution Brokerage & Implementation

Digital Space can broker and supply services from a wide range of Cloud service providers operating across the infrastructure, software, platform, storage, network and desktop as a service spectrum. We will identify, negotiate and contract on your behalf, allowing you to procure any Cloud solution via the G-Cloud framework.

Features

• Choose the best vendor or vendors
• Proven methodology and expertise in solution selection
• Clear, transparent pricing
• Clear, transparent pricing
• Single Cloud or Multi-Cloud architecture
• Connectivity – fixed lines, broadband & leased lines
• Architects and Specialist who can help define solutions
• Access any Cloud technology within or outside G-Cloud
• Full creation of business case and benefit realisation
• Ability to handle foreign currency transactions

Benefits

• Enhanced connectivity and reliability
• Significant cost savings through modernisation or consolidation
• Simplified network management
• Allows scalability and flexibility of the solution
• Allows you to innovate in key areas of the business
• Identify and avoid risks and get a better TCO
• Agile and Scalable
• Budgetary predictability and risk mitigation
• Complex partnerships made simple and cost-effective
• Delivery of an integrated solution

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at afsheen.shaikh@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

866260037169726

Contact

Afsheen Shaikh
0333 220 0222
afsheen.shaikh@digitalspace.co.uk

About your service

• Service categories:

  Systems Infrastructure Software

  Network

  Network infrastructure software

  • Network application delivery
  • Software-defined networking (SDN)
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Since this service allows you to select any software or service that can be delivered on the Cloud, we will need to discuss with you whether we can provide support and what that service will entail, prior to implementing the solution. Note that we do not require you to buy support from us in order to use this service. We always deliver support remotely.
• System requirements: There are no specific system requirements

User support

• Email or online ticketing support: Yes
• Support response times: Initial response is based on the priority of the request:; Critical: 10 minutes; High: 30 minutes; Medium: 30 minutes; Low: 1 day; Support is provided during UK working hours (08:00-18:00 Monday-Friday) unless you purchase our 24/7 Critical Incident Cover.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide 3 levels of support:; 1. Infrastructure only – Support of the infrastructure but not including the workloads hosted on the infrastructure; 2. Infrastructure & Operating System – Support of the infrastructure and workloads that are hosted on the infrastructure; 3. Advanced (includes special security and more integrated working with your team); ; 24/7 Critical Incident Cover as an add-on to any of the above levels.; ; Service level costs increase as the level increases due to additional value-add services. For example, Service Reviews are more frequent the higher the service level.; ; All Service levels include:; • Proactive monitoring; • Monitoring and alerting; • Critical incident root cause analysis; • Automated Patching; • Service Reviews; ; Access to a Cloud Engineer and/or Account Manager will be provided at your request.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Typical project comprises the following stages:; ; 1. Work with you to perform an options analysis and choose an appropriate vendor/set of vendors; 2. Write a business case, run a mini-competition, or create a full justification on your behalf (SFIA rates will apply); 3. Negotiate for you and combine the vendor offerings into a complete solution (SFIA rates will apply); 4. Contract with the third parties on your behalf; 5. Resell the complete solution to you, passing on terms and obligations to all relevant third parties.; 6. Provide documentation such as a Service Handbook and technical designs to properly maintain your new solution; ; In its simplest form, Digital Space Cloud Solution Brokerage is a "Managed Services" wrap around a provider that has been selected independently. We can take care of all commercial aspects of the business. There are two other features that make our Cloud Brokerage Service unique:; ; 1. Our expertise is especially strong around integration and migration challenges; 2. We understand the pricing schemes of each provider, as well as their long-term consequences. Thus, we can advise you how to save money.; ; We typically train small numbers of your staff on-site or remotely who then train others.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers can extract their data in a method of their choosing. Virtual Machines can be exported using backup software either provided by Digital Space or by the customer onto external hard drives in which are then sent to the customer. Alternatively, the customer can perform the extraction remotely into a repository of their choosing.; ; If it is a public cloud environment, Digital Space will arrange to remove their access to the environment and send all needed access keys to the customer via encrypted traffic.
• End-of-contract process: At the end of the contract Digital Space will arrange with the customer how the environment will be supported going forward. This arrangement will include data recovery which is sent to the customer at a method of their choosing, whether remotely or on-premise. Access to public cloud environments will be arranged and sent to the customer via encrypted traffic.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Digital Space will hold onboarding calls with the customer, allocate a project manager to oversee the project and support all the way to completion. Design documents will be provided.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Customers will have access to a Customer Portal where they can log incidents, change requests check bills and see reports for their services.
• Accessibility standards: None or don’t know
• Description of accessibility: N/A
• Accessibility testing: N/A
• API: No
• Customisation available: No

Scaling

• Independence of resources: The solution will be dedicated for the customer, ensuring that no service degradation will occur due to shared resources.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers are able to see reports for the services they consume via our Customer Portal.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Veeam, Zerto, VMware, Microsoft, Cisco, IBM, Fortinet

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Customers will send a request to Digital Space to export their data. Digital Space will then fulfil the request and provide the data via encrypted traffic.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Digital Space will ensure the uptime by proactively monitoring the solution’s platform and take suitable measures to ensure the customer is not affected by unexpected downtime.
• Approach to resilience: Available on request
• Outage reporting: There is a Customer Portal where customers will be notified of any outages, as well as via email from our monitoring platform.; ; Customers will receive automated, proactive emails alerting them of outages and potential service degradation.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: All systems are built on the principle of minimum access given, providing access to data and information at a license level. Policies and Training are given to ensure staff understand how to comply, including dedicated GDPR training. New starters and staff changing role are given access to systems they require to perform their job role by system owners upon appropriate authorisation.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • Cyber Essentials; • Cyber Essentials Plus; • ISO27017 Cloud security
• Information security policies and processes: Digital Space operates Information Security Management System (ISMS) in accordance with ISO 27001, providing the framework for all information security policies and processes.; ; We maintain policies and procedures aligned with the standard’s controls, covering critical areas including access control, cryptography, physical and environmental security, supplier relationships, incident response, business continuity, asset management and compliance obligations.; ; Key processes:; ; • Formal risk assessment and treatment reviewed in a monthly risk forum.; • Mandatory security awareness training for all staff, including phishing awareness simulations.; • Documented incident management and response procedures with post-incident learning.; • Regular internal management reviews, and independent external surveillance audits.; ; Our Head of Security has direct accountability for the ISMS and reports to the Head of Platforms, who in turn reports to the Chief Operating Officer (COO). This structure ensures security risks and decisions receive executive visibility and sponsorship.; ; Policy adherence is maintained through:; ; • Clear control ownership and accountability.; • Automated and manual monitoring of key controls.; • Control self-assessments and internal review programmes.; • Integration of security into change management, procurement and HR processes.; • Disciplinary measures for non-compliance.; ; This multi-layered approach, underpinned by ISO 27001 certification, ensures Digital Space maintains an effective information security governance process.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: The asset management system tracks location, support agreements, manufacturers warranties, and EOL dates. Operations process that are "Business As Usual" include disc swaps for both faulty and EOL changes. BAU processes are fixed and tested and require no further authorisation. Non-BAU changes require operations review and approval. Changes that are software releases must have multiple sign-offs, including from the Architecture, Operations and Support departments, to ensure full impact is considered and mitigated where appropriate, including security.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: All production software goes through security review and testing pre-production, including Penetration Testing using multiple tools. Any security issues found are remedied before release. For Post release, Additional continuous testing is run against production systems (to cover systems which may remain unchanged for long periods). ; ; For these systems, the speed of patch deployment depends on the criticality. SLAs:; ; • Critical within 24 hours; • High within 7 days; • Medium within 30 Days; • Low within 90 Days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have a very experienced, security cleared team and we run a 24/7 rules-based monitoring system that helps us to track and resolve incidents before they affect services. In the event that the service is compromised, Incidents are acknowledged and actioned within 24 hours and isolated to prevent further compromise to the system.; ; Updates on incidents are provided through the Customer Portal. Any notification processes are operated in parallel to resolving the incident if it is ongoing.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Incidents can be reported through the internal Network Operations Centre, which manages all types of incidents, including service/security incidents, whether proactively detected or reported by customers through defined service management processes. ; ; Senior management are notified and the scope of the incident is assessed. Updates on incidents are provided through the Customer Portal. Notification processes run in parallel to incident resolution, if it is ongoing. Security incidents/service outages result in an RCA process including cross-functional reviews, resulting in a customer-facing incident report which is provided by Digital Space.; ; Incidents can be logged either by email, phone or the customer portal.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 5%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 5%
• Between £2,500,001 and £5,000,000: 5%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Thursday 10 April 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Thursday 10 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 881ef178-c69f-40e4-b6f2-717688b3ef8a
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: D8592b31-0f5b-4b81-838c-bb45c83e9ab2
• Other security certifications: Yes
• Any other security certifications: ISO27017

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at afsheen.shaikh@digitalspace.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.