Excellence IT (UK) Limited

Firewall As A Service (FWaaS)

Excellence IT's Firewall as a Service (FWaaS) is a complete Next Generation Firewall security service. Based on SonicWALL Firewalls with Advanced Gateway Security Suite features. We provide full deployment, configuration and support for the lifecycle of the product. Virtual SonicWALL Firewalls in Azure environments also supported.

Features

• Security as a Service Managed Firewall
• Flexible Remote Access via SSL-VPN for remote working
• High-performance DPI architecture
• Helps with compliance such as PCI and HIPPA
• Control Traffic leaving and entering your network
• Consolidated Security Features in a single Appliance.
• Layered Cyber Security Defence

Benefits

• Security As A Service with no upfront costs
• Scalable as your organisation grows
• No IT staff required
• Comprehensive network security
• Managed security from a SonicWall-certified partner
• Installed and configured by an experienced provider with IS027001 accreditation
• Predictable expense model
• Reduce Cyber Security Risk

£100 to £1,000 a device a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

866455060935326

Contact

Anne Beer
02920887362
anne.beer@excellence-it.co.uk

Planning

• Planning service: Yes
• How the planning service works: Technical Architect will consult with client (pre-sales) to understand the business issues and desired outcomes of the project in order to recommend the correct appliance and feature set. Factors taken into consideration can typically include (but not limited to):; Network size; WAN connectivity; Existing Firewall Infrastructure; Compliance; Security requirements; High Availability; Network modelling
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: SonicWALL Firewalls

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our Firewall deployment engineers will engage with the client to understand the nature, intent and security concerns of the cloud migration. Any potential downtime will be discussed as well as a setup and migration timetable of events that meets the clients expectations to minimize business disruption.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure
  • Private / Hybrid Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Appliances being provisioned as part of Excellence IT's FWaaS managed services are reviewed for the accuracy and efficiency during and post installation. Analysis being collected and monitored for intrusion prevention, capture ATP and relevant firewall rulesets. Our internal processes & systems are accredited to ISO27001 / 9001

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security testing
  • Security audit services
  • Other
• Other security services: Cyber Security end user Training
• Certified security testers: Yes
• Security testing certifications: Tigerscheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Excellence IT's Managed Firewall services offers the management of SonicWALL firewall appliances hosted in Azure instances and in private / hybrid clouds.

Service scope

• Service constraints: Management and support of our cloud firewall's is enabled over a secure encrypted connection.; Our support teams work Monday - Friday.; Any weekend or on-call can be provided but would be charged at an additional cost.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Clients can log support tickets via our 24/7 Service Desk, which provides full ticket(case) management against SLA's. Clients receive automatic updates on progress, in addition clients can logon and view the status of ongoing tickets.; ; Support service response time varies between 1 hour and 8 hours depending on the severity of the incident. Change Requests fall outside of standard SLA's as they require planning to implement and are risk assessed prior to installation.; ; Weekend support services are provided at an additional cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Excellence IT provide various levels of support based on your organisations requirements. Technical Account Managers and Firewall Engineers are available. Details found in the service definitions

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: SonicWALL

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Kingdom Accreditation Service (UKAS)
• ISO/IEC 27001 accreditation date: 08/07/2020
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We take Wellbeing of our staff very seriously. In addition to a comfortable and relaxed working environment, we offer access to a wide range of staff benefits aimed at enhancing work life balance and wellbeing

Pricing

• Price: £100 to £1,000 a device a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at anne.beer@excellence-it.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.