Storm Technologies

Storm Technologies Design, Consultancy, Engineering and Network Infrastructure Services

Storm support IT consultancy over a number of different Cloud platforms and services including but not limited to: O365/Azure/Teams, AWS, G-Suite, private data centres, hybrid Cloud and LAN/WAN/Wireless/SD-WAN. We also offer a bespoke ordering and reporting platform - OnePortal.

Features

• Engage: understand the business outcomes for the client
• Discover: assess the environment health and suitability of current setup
• Design: link business outcomes to infrastructure services
• Deploy: implement scoped solution
• Manage: wraparound services for resource management
• Support: remote and on-site support services
• Consultancy: professional services for continual improvement
• Project Management: consistent service delivery and dedicated point of contact

Benefits

• Tie business outcomes to results
• Wealth of experience from highly trained cosultants
• Bespoke service catalogue
• Capex/Opex models to fit business need and budget
• Assist with digital transformation journey
• Consultancy based on pre-agreed outcomes
• Ability to deploy workloads across multiple vendors/platforms
• Vendor agnostic approach

£500 to £1,500 a person a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@storm.tech. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

866471836791350

Contact

Geena Patton
01923801080
publicsector@storm.tech

Planning

• Planning service: Yes
• How the planning service works: Storm work through a Cloud Adoption Framework. Storm would propose a study that revolves around three principals: ; ; 1) challenging the hypothesis that Cloud First is the right decision,; 2) any engagement should fit to a suitable cloud adoption framework for the customer and ; 3) the deployment should be the best fit for all workloads. The initial engagement should take the client through the definition of strategy and should involve parties with vested interest beyond the IT/Infrastructure team. ; ; At the initial stage, the bigger business questions that can be answered by a Cloud adoption board should be asked in order to provide further justification for continuing with a feasibility study. ; ; Following initial engagement, a process of strategic direction and technical discovery will allow the client to make a decision that is right for the business, informed by data-driven insights and has the interest of the lifecycle of the workload at it’s heart.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Storm work with a number of partners to deliver on-site and remote training for the majority of cloud platform and services.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Whilst there is a considerable number of papers and industry literature on the values of a multi-cloud strategy, in practice this requires a large management team, diverse skill sets and likely third-party tooling for orchestration, which typically is not included in the financial analysis of a multi-cloud strategy. Storm prefer to guide organisations down a route in which a general cloud for 80+% of workloads are suitable and affordable (including consideration for which organisational unit is looking after maintenance of the platform); other applications to be placed in other clouds (or COLO/on-prem/other) would have to be the exception or “specialised” cloud.; ; Storm's view is that any migration between clouds should take the form of the same process as migrating to cloud. This has been outlined in Storm's statement around our Cloud Adoption Framework.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Storm's approach to quality assurance and performance testing has been defined within our Cloud Adoption Framework. We would work with the client to regularly vet workloads based on performance and deployment method in order to ensure the best possible outcome.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications: CHECK

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: Storm’s core service desk is manned 8.30-6pm UK time, with global business hours (24x5) available to clients as required. Global business hours are facilitated by Storm agents working remotely with seamless handover between the core service desk and any project teams.; ; Storm work to support cloud service providers across major vendors with a combination of in house expertise and 3rd party service contractors.; ; When technical escalation and / or third-party suppliers need to be involved to diagnose and resolve an incident, the Technical Service Desk will manage this process. The Technical Service Desk will update the customer with progress throughout the incident and the customer’s verification of resolution is sought before closure of the incident.

Service scope

• Service constraints: Storm have no known constraints that would limit service or support.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Storm aim to deal with service requests on an SLA basis which may differ for each customer based on the agreed contract. Our standard SLA response time is 4 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Support levels are based on a combination of impact to the business and urgency. For example, if there is an impact to the business affecting all users, this would have a higher priority than a change request or an issue affecting a single user.; ; With most contracts, Storm provide a named Service Delivery Manager and Technical Account Manager.; ; Price is based on the bespoke requirement of the client.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Amazon, Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  One of our goals at Storm is to create a positive and supportive work environment for our employees. We value their feedback and use it to improve our program, which they can share with HR directly or anonymously through our Bamboo HR system. This system allows us to collect and analyze data on employee satisfaction, engagement, and performance, and to identify areas for improvement. ; Another way we support our employees is by offering them paid time off to volunteer for Herts Young Homeless, a local charity that we partner with. This charity provides support and services to young people who are homeless or at risk of becoming homeless. We also encourage our suppliers and customers to join us in our charity work, by sponsoring, fundraising, and co-hosting events with us. We believe that volunteering can benefit everyone's physical and mental wellbeing, as well as foster collaboration and engagement. ; We also hold ourselves and our supply chain accountable for providing similar programs to their own employees. We challenge them to share information on their programs with us as part of our supply chain management program. We want to ensure that everyone involved with Storm is treated fairly and ethically, and has access to opportunities for growth and development. We also monitor and audit our suppliers' compliance with our ethical standards and policies, and provide them with feedback and guidance on how to improve. ; By creating a positive and supportive work environment for our employees, partners, and customers, we aim to achieve our vision of being a leading and responsible company in our industry. ; Storm is committed to creating a positive and supportive work environment for its employees, partners, and customers. Storm strives to be a responsible and impactful company in its industry.

Pricing

• Price: £500 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@storm.tech. Tell them what format you need. It will help if you say what assistive technology you use.