Vodafone Limited

Managed Security Operations Centre + Security Information and Event Management

Managed SOC & SIEM is a set of sub-services forming part of our Managed Detection and Response (MDR) capability using a combination of techniques to detect anomalous behaviour on Monitored Assets. Our 24x7x365 Managed Service receives security event logs from your equipment, analysed by security cleared SOC team.

Features

• Real time analysis, alerting and 24x7x365 monitoring
• Log event collection, storage and analysis
• Events analysed and assessed against known threats & change
• If Event is an Incident, it will be investigated
• UK Secure Data Centres/ ISO27001
• Supported by security cleared UK sovereign personnel up to DV
• Multiple Threat intelligence feeds
• Monthly Management Reports
• Single and Resilient solutions are available for deployment

Benefits

• The service can be provided with minimal impact
• Vodafone can meet your security requirements
• Flexible to ensure the right solution is deployed
• Threat intelligence from multiple sources
• Proactive monitoring and 24x7x365 fault management
• Customised reports and support for systems and applications
• Service Level Availability guarantees to ensure uptime
• Customised service offering providing extra flexibility

£20 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

866476791133693

Contact

Frameworks Team
03333 040191
frameworks_team@vodafone.com

Planning

• Planning service: Yes
• How the planning service works: Vodafone will work to understand your requirements and provide an appropriate managed SOC & SIEM solution. This will be captured via a Customer Solutions Design (CSD) document.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with: Managed SOC & SIEM

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • Managed Firewall
  • Vulnerability Scanning

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: The service includes equipment, licences, design and implementation of the Managed SOC & SIEM service. This includes:; Design consultancy / Implementation /Vodafone Data Centre space (with suitable power and cooling) / Logging and Event Processing appliance(s) / Secure connectivity between the monitored system(s) and the SOC / Log collection and retention / 24 x 7 x 365 Hardware and software support / 24 x 7 x 365 Monitoring of log feeds to ensure all Software Agents are operational / 24 x 7 x 365 Security Operations Centre / 24 x 7 x 365 Incident Investigation (as defined in the CSD); Critical Security upgrades / Monthly Reporting

Service scope

• Service constraints: None. If any constraints do appear, these will be discussed with the customer at point of contract.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Resilient Log Collection Environment - 99.99% Availability.; Non Resilient Log Collection Environment - 99.7% Availability.; Prices vary depending on the size and scale of your environment.; 24 x7 x 365 Security Operations Centre

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: KPMG are Vodafones ISO27001:2013 accreditor
• ISO/IEC 27001 accreditation date: 19/10/2023
• What the ISO/IEC 27001 doesn’t cover: For details of the certificate please contact Vodafone.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: NCC Services
• PCI DSS accreditation date: Various
• What the PCI DSS doesn’t cover: N/A
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • List X
  • List N
  • ISO22301 – Business Continuity Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change; We believe that urgent and sustained action is required to address the climate emergency. Business success should not come at a cost to the environment, and we are committed to ensure the greening of all our activities. We also see a key role for our digital networks and technologies in helping to address climate change. Digitalisation is key to saving energy, using natural resources more efficiently and creating a circular economy.; Our carbon reduction targets support those introduced in 2019 when the UK Government amended the Climate Change Act 2008 by introducing a target of at least a 100% reduction of greenhouse gas emissions in the UK by 2050. Vodafone’s own target, validated by the Science Based Target initiative, is to achieve net zero by 2040. We produce an annual Carbon Reduction Plan in line with PPN 06/21 which outlines the environmental management measures that will be applied in the performance of our contracts.; The Carbon Reduction Plan is published on our website here: Protecting the Planet | Vodafone UK

  Covid-19 recovery

  Covid-19 recovery; At Vodafone, we believe that everyone, everywhere should have access to technology. That is why our initiative – everyone.connected – was launched during the pandemic to close the digital divide.; The COVID-19 pandemic has caused a global economic crisis, creating a greater need for focus on inclusion and equality. As a technology brand, we are determined to support those who need it most – students, jobseekers, small businesses, remote communities and the elderly. This is because we know that being connected creates endless opportunities; from remote working, to education and staying in touch.; We will keep doing all we can to make sure nobody is left behind – because when people are connected, equal opportunities are created and the future is brighter. ; The programme has continued post-COVID and we are now committed to helping 4 million UK people and businesses cross the digital divide by the end of 2025. Details on our programme and our on-going commitments ; can be found here: everyone connected | Tackle the digital divide | Vodafone UK

  Tackling economic inequality

  Tackling economic inequality; Vodafone is committed to tackling economic inequality by helping to create new businesses, jobs, and skills. Since forming in Newbury, Berkshire in 1982, we have purchased products and services globally to innovate and achieve business growth.; Today, Vodafone works with over 9,000 suppliers. We’re strong advocates of the ‘one company, local roots’ concept. By creating opportunities for new businesses and supporting supply chain resilience, we enable our suppliers to recruit and grow. In turn, our partners maintain their own diverse supply chains of smaller, local partners, technology start-ups and market specialists. ; We encourage small and medium sized enterprises in our own supply chain, e.g. by offering them positive scoring in our RFQ process (which has a 20% weighting for sustainability responses) if they commit to introducing policies that align with Vodafone’s purpose. In this way, we aim to drive positive change in the supply chain. ; ; Vodafone is committed to tackling economic inequality for disadvantaged groups and areas. We support the UK Government’s ‘Good Work Plan’, the levelling up agenda and the Government’s priorities such as reduced reoffending and increased opportunities for disabled people. We work with leading public service provider, PeoplePlus, to help create opportunities for individuals from lower income households who may face barriers to employment. They are a national UK wide company and extension of the UK Job Centre who aim to deliver skills and training to ensure people can access the right employment and enhance their career prospects.; ; Vodafone’s work experience strategy addresses the underrepresentation of certain groups across the Technology workforce. We have offered work experience to over 4000 students since 2017 through programmes such as #CodeLikeAGirl and Innovators virtual work experience programme. Both programmes target a proportion of ethnic minority, female, and low social mobility students.

  Equal opportunity

  Equal opportunity; We are committed to equal opportunities in our workforce. Through our recruitment processes we:; o use gender neutral advertising for vacancies posted, running the advertisements through a gender decoder; o actively ensure diverse shortlists are provided to hiring managers as well as having diverse interview panels to ensure the candidate feels as comfortable as possible throughout the process; o Limit the “criteria/ essential” skills and reduce technical jargon where possible; o Anonymise CVs removing names, pro-nouns and photos ; o Remove university education from CVs ; o Run training for hiring managers on topics such as inclusive hiring, race and ethnicity, accessibility, discrimination, allyship and gender diversity. ; o Run campaigns related to diversity and inclusion with an intersectional approach aimed at increasing brand awareness and perception of Vodafone as a diverse and inclusive employer, as well as job applications. ; o Partner with external organisations to help create opportunities to attract greater diversity into our workforce. These include myGWork, a network for LGBTQ+ talent, Black Young Professionals network, and Evenbreak who have a community of 70,000 talent with disabilities.; o We have publicly available Fair Pay Principles that govern our approach to reward. ; ; Vodafone has come together with Ofcom and other organisations to sign Women in Tech, a pledge committing to promote the role of women in technology-based roles in the telecoms sector. We are committed to work together to increase senior representation of women, share best practice and help to drive change in Vodafone and across the industry. Our company goal is 45% women in management roles by 2030.; ; We have a range of employee networks who advocate for different groups including groups for LGBTQ+, BAME and disabled employees. We are signatories of the Race at Work Charter, Disability Confident Scheme and Hidden Disabilities Sunflower Scheme.

  Wellbeing

  Wellbeing; Vodafone’s Group Health, Safety and Wellbeing Policy expands on the Code of Conduct, setting out our commitment to establish a robust and durable health, safety and wellbeing culture. This policy is accompanied by detailed standards setting out the specific steps that must be taken to manage our greatest risks.; https://www.vodafone.com/about-vodafone/who-we-are/people-and-culture/workplace-safety/our-approach-to-safety; ; We have a multi-faceted employee wellbeing programme which covers:; • Physical health, including discounted gym membership, free access to a remote GP and discounted/free health assessments.; • Emotional and mental health. Silvercloud is a digital self-help support platform, endorsed by the National Institution of Health Care Excellence (NICE) as being an effective tool to maintain and improve wellbeing. Employees can access a variety of programmes including: Sleep, stress, resilience, Covid-19, positive body image, mindfulness, money worries.; • Financial wellbeing. We offer a personalised financial education tool.; ; Our commitments to wellbeing are supported by industry leading HR policies, e.g. our enhanced Maternity/Paternity Policies and a flexible working culture. We run an award-winning ReConnect return to work programme for those who have taken career breaks due to caring responsibilities. Our commitments are recognised externally, and we continue to be ranked as one of the UK’s top 10 ‘Best Workplaces’.

Pricing

• Price: £20 a unit a month
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks_team@vodafone.com. Tell them what format you need. It will help if you say what assistive technology you use.