FIMATIX UK LTD

Digital Products and Services: Discovery Service Delivery

Fimatix has delivered Discovery Services per Government Digital Service Standard to multiple Public Sector organisations. Activities include understanding User Needs and Service Context through User Research, Technical Investigation, Service Design and Business Process Mapping to define/improve your service. Deliverables include User Needs, Outline Service Design and Plan for Alpha.

Features

• Discovery research: contextual, remote, lab-based and quantitative user research methods
• User-centred service design through collaboration achieving best outcomes
• Service vision development, mission definition and defining key performance indicators
• Service Design, including User journey and service mapping
• Technical and data investigation and exploration
• Defined, documented and prioritised user needs
• Insights and recommendations reports, personas, journey maps and user stories
• Pre-engagement Discovery Planning and Alpha planning (building on Discovery findings).
• Supporting GDS gateway assessment based on extensive successful experiences
• Collaborating with you, using extensive experience to build multi-disciplined team

Benefits

• Clearly defined user needs through evidence-based research
• Delivery Roadmap including Alpha Plan and possible Outline Beta Plan
• Alignment with the Government Digital Service Standard
• Enable digital transformation and cultural change
• Technical roadmap and technology comparison matrix to support technical decision-making
• Enabling Digital Transformation and Agile Working adoption
• Adopting a collaborative one-team mindset resulting in an upskilled team
• Experienced team to help get best results from GDS assessments
• Experienced team to help you manage future GDS assessments
• Skills transfer to help you run future Discoveries

£300 to £1,750 a unit a day

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

867494367340013

Contact

Tim Howarth
07702574720
proposals@fimatix.com

Planning

• Planning service: Yes
• How the planning service works: Discovery is the first stage of the service design and delivery process. The purpose of Discovery is to help you get an understanding of the problems you are trying to address in the service. Discovery is a critical part of planning for Digital Service Transformation, and so must be adequately planned for in it’s own right.; ; Our Discovery Planning service consists of a series of early engagements with your people to help us to understand your context, objectives and vision, and to determine the scope and objectives of the Discovery phase. We will work with the sponsor(s) of the initiative, and the key people who will help us to understand the business, user and technical context, and to identify who we’ll need to work with to ensure a successful Discovery. We’ll have some one to one discussions, and some planning workshops to deliver this.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have coached and trained many teams and organisations through their Digital Transformation journey and to help them to be more agile in their ways of working. We adapt our coaching and training options to suit the varied and different needs of organisations, and depending on your particular needs for your stage on the journey to Digital and Agile Maturity. For people and teams starting into a Discovery stage we provide bespoke foundational introductions to Agile Ways of working through our Agile Primer training workshops. These are included in the cost of Discovery, and include modules on: - Agile Concepts, Values and Principles.; - Establishing the Team and Getting Started.; - Meeting User Needs and developing ""User Stories"".; - Planning and Control through Agile Ceremonies.; - Feedback and Improvement.; - Servant Leadership and Agile Governance.; ; We are an accredited training organisation (ATO) of the Agile Business Consortium, and can provide certification in the following if required at additional cost as detailed in our rate card:; - Scrum master https://apmg-international.com/product/agile-business-consortium-scrum-master .; - Agile Digital Services (AgileDS): ; https://apmg-international.com/product/agileds .; - Agile Project Manager(AgilePM): ; https://apmg-international.com/product/agilepm .; - Agile Programme Manager (AgilePgM): ; https://apmg-international.com/product/agilepgm .
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have helped numerous public-sector organisations setup, implement and migrate legacy systems to secure cloud services. We provide a rigorous setup and migration service to support your transition to cloud hosting or cloud software, including full stakeholder engagement ensuring a managed, secure migration. Our process addresses the need to transition services with minimal disruption to ongoing operations through structured planning, test and migration. Platform and technology agnostic, we select appropriate solutions based on user-needs and business priorities.; ; We engage a Digital Delivery lifecycle (Discovery, Alpha, Beta, Live) to transition your services. To manage large-scale transformations (transitioning multiple services across your organisation or operations), we use an overarching, lightweight Agile delivery framework to ensure that all aspects of transition are considered (people and culture, business operations and processes, technology), and to prioritise order of service transition. ; ; We will help you to build a resilient and adaptive organisation (our Adaptive Organisation and Culture Design Service), deliver robust digital services (our Discovery and Alpha/Beta services), and to operate those services in a sustainable and effective manner (our Live Operations and Continuous Improvement Service). We can provide you with experienced design, delivery and operations people to fulfil all of these services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We seek to build quality into your digital products and services from concept and right through the Digital Delivery lifecycle (Discovery, Alpha, Beta, Live). Our Quality and Delivery Assurance Framework assures outcomes across seven domains (aspects?): Business Features, Non-Functional Features, Business Change, Multi-Disciplined Team, Delivery Approach and Path-to-Live. ; ; In Discovery, we will begin to build-out this framework, ensuring that we are planning for each aspect. We will agree our approach to defining the Product/Service Features, both Functional and Non-Functional, including our approach to acceptance criteria and "definition of done". We will begin to define how the new product or service will be accepted by users and the operational teams. We will start to define the roles we need in the Multi-disciplined team, and how we will ensure that the team is motivated and will deliver to it's full potential. We will also consider the technical stack, and build a plan for how we will test the most important / risky aspects of this in Alpha.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: To email within 24 hours Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We will appoint a Client Principal, who will be responsible for contract delivery, to provide support to you, our team and your other delivery partners. Through the application of our Balanced Scorecard, the Client Principal will ensure that contract and work order outputs, deliverables and supplier targets are met, and outcomes are achieved. ; They will:; - Operate as the lead point of contact for any and all matters specific to the delivery of our service to you. ; - Oversee all commercial aspects, including new contracts, work order renewals and supplier reporting.; - Ensure the timely and successful delivery of our services and solutions according to your needs and objectives.; - Ensure that we have the right people deployed to deliver the required services.; - Ensure that your processes and standards are adhered by our people (e.g. timesheets, health and safety, security policy etc) .; - Deliver and manage Client Principal related products for example; stakeholder map, account overview, induction materials, scorecards, account reports and inputs to service reviews .; - Arrange and manage delivery assurance and delivery retrospectives as and when needed.; - Collaborate with our internal cross-functional teams (Recruitment, Operations and HR) to ensure we meet your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/10/2021
• What the ISO/IEC 27001 doesn’t cover: Certificate covers full scope of Operations and Delivery
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Fimatix, we are deeply committed to promoting equal opportunities and fostering a diverse and inclusive workplace culture. Our proactive approach to addressing systemic bias and promoting Diversity, Equity, and Inclusion(DEI) is guided by our Head of HR, who ensures that our DEI strategy is regularly updated, approved by our Board, and integrated into every aspect of our organization.; ; Our DEI strategy is grounded in fair recruitment and onboarding practices and is sustained through ongoing awareness-building and training initiatives. We firmly believe in the value of diversity and strive to create an environment where all individuals feel respected, valued, and empowered to succeed. We focus on four DEI action points:; ; Embracing Diversity: We celebrate the unique backgrounds, perspectives, and experiences of all individuals, recognizing that a diverse workforce fosters greater innovation, creativity, and overall success.; Inclusive Leadership: Fimatix managers lead by example, promoting inclusive behaviors such as active listening, respect for diverse perspectives, and creating a psychologically safe environment where everyone feels valued and heard.; Addressing Unconscious Bias: Our managers are trained to recognize and address unconscious biases in the workplace, and we support mentorship and sponsorship programs to foster a culture of inclusion.; Tackling Systemic Bias: We are committed to raising awareness of systemic bias through mandatory training, workshops with leading DEI experts, and embedding DEI principles in our culture. Additionally, we maintain inclusive policies and practices, such as fair recruitment processes, flexible work arrangements, and family-friendly policies.; Furthermore, we ensure transparency and accountability by measuring and reporting on our progress towards DEI goals. We collect and publish data on employees, partners, associates, and job applicants, allowing us to track our diversity metrics and identify areas for improvement. ; ; Through these comprehensive initiatives, Fimatix is committed to creating a workplace where everyone has equal opportunities to thrive, contribute, and succeed.

Pricing

• Price: £300 to £1,750 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at proposals@fimatix.com. Tell them what format you need. It will help if you say what assistive technology you use.