NEXUS FUSION LIMITED

Cloud to Cloud Backup for Microsoft 365

Barracuda Cloud-to-Cloud Backup provides independent, secure backup and recovery for Microsoft 365 data, including Exchange Online, OneDrive, SharePoint, Teams and related workloads. It delivers automated backups, granular restores and encrypted cloud storage, supporting customer data governance, continuity and retention requirements beyond Microsoft’s native capabilities.

Features

• Automatic, scheduled or on-demand backups of Microsoft 365
• Unlimited storage capacity and retention
• Granular restore: recover individual files, mailboxes, or entire sites easily
• Point-in-time retrieval for restoration to any historical backup
• Advanced search and filtering, locate by user, date, or type
• Immutable storage, plus encryption for ransomware and tamper protection
• Role-based access control with multiple permission levels for admin
• Malware detection on restore
• Fully cloud-native SaaS solution
• Quick deployment

Benefits

• Maintain continuous data protection across Microsoft 365
• Quickly recover specific files or mailboxes
• Restore entire sites or SharePoint libraries
• Reduce storage concerns
• Minimise backup management overhead
• Accelerate compliance and audit readiness
• Defend against ransomware and threats
• Keep identity data safe
• Simplify user off-boarding and data export
• Provide business-continuity assurance

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at teamsupport@nexusfusion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

867668736755979

Contact

Darryll Chalmers
07753182501
teamsupport@nexusfusion.co.uk

About your service

• Service categories:

  Applications

  Collaborative

  • Email
  • Team collaboration

  Conferencing and virtual event

  • Web Conferencing Applications
  • Virtual Event Applications
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Barracuda Cloud-to-Cloud Backup is an extension to Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft 365 Groups, Planner, OneNote, and Entra ID. It enhances these platforms by providing independent backup, retention, granular recovery, ransomware protection, and compliance-ready data resilience.
• Cloud deployment model: Public cloud
• Service constraints: This service supports Microsoft 365 workloads only and cannot protect non-Microsoft SaaS applications. Backup and restore performance is dependent on Microsoft API availability, throttling, and service uptime. Certain workloads, such as Teams chats, Planner tasks, or OneNote notebooks, may have API-driven limitations affecting restore granularity. Initial full backups may take longer for large tenants. The service operates exclusively in Barracuda’s public cloud and cannot be hosted privately or in hybrid environments. Customers must maintain appropriate Microsoft 365 licences and configure retention, user coverage, permissions, and policies to meet organisational or compliance requirements.
• System requirements:
  • Microsoft 365 tenant with licensed workloads enabled for data protection.
  • Microsoft 365 user licences maintained for all protected organisation accounts.
  • Global Administrator permissions required to authorise Barracuda API access securely.
  • Microsoft Graph and relevant APIs must be accessible without restriction.
  • Supported modern web browser to access Barracuda Cloud Control interface.
  • Reliable internet connectivity, secure HTTPS communication to Barracuda cloud endpoints.
  • Organisation must configure retention policies according to internal compliance requirements.
  • Users require Microsoft permissions for initiating restores or data exports.
  • Multi-factor authentication for protecting administrative access to backup service.
  • No additional hardware, software , on-premise infrastructure components required.

User support

• Email or online ticketing support: Yes
• Support response times: Within 2 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide tiered support services to meet different Buyer requirements. All incidents are logged and categorised on receipt. Our standard support, included at no additional cost, is suitable for non-production environments and operates during business hours (09:00–17:00, Monday to Friday excluding bank holidays). It offers a target response time of under eight hours for critical issues. This tier does not include access to a dedicated Technical Account Manager (TAM) or Cloud Support Engineer (CSE).; For production environments requiring more responsive support, our Professional Support level is available at a fixed monthly fee. It provides business-hours coverage with faster response times, including under 4 hours for critical issues. This tier includes access to a dedicated pool of CSE’s. Typical cost: 10–15% of annual contract value, depending on service scope.; Our premium Enterprise Support level is designed for business-critical systems requiring maximum uptime and strategic partnership. Provided at a higher fixed monthly fee, it offers 24/7/365 coverage with the most aggressive response targets, including under 1 hour for critical issues. This tier includes a dedicated, named TAM. Cost is typically 15–20% of annual contract value or as agreed at Call-Off.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Barracuda provides a range of resources and guidance to help users begin using Cloud-to-Cloud Backup quickly and effectively. Users are supported through comprehensive online documentation, including step-by-step setup instructions, configuration guidance, best-practice recommendations, and troubleshooting information. This documentation is available through Barracuda Campus, the vendor’s online knowledge base.; ; Barracuda also offers online training materials, including videos, walkthroughs and product guides that help administrators understand key features such as backup configuration, retention management, search, export and restore operations. These self-paced resources support both new and experienced users.; ; During onboarding, users are guided through an automated setup process, which includes authorising Microsoft 365 permissions, selecting data to protect, and configuring retention settings. The interface provides in-product guidance and contextual help to support each step.; ; Barracuda provides remote technical support, enabling customers to request assistance for configuration, operational queries, and platform behaviour. Support is delivered through online ticketing, email, and telephone channels depending on the customer’s support plan.; ; Barracuda does not typically provide onsite training for this service, as it is designed to be deployed and managed fully online. However, partners and resellers may offer additional onboarding or training services if required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: .
• End-of-contract data extraction: Users can extract their backed-up data before the contract ends by using the export and restore functions within the Barracuda Cloud Control interface. Mailbox items, files, folders, SharePoint libraries, Teams data and other supported workloads can be exported in standard formats (such as PST for email or original file formats for documents). Users initiate exports directly through the portal and download the resulting data securely to their own storage.; ; All data must be downloaded prior to contract expiration, as access to the service and stored backups is removed once the subscription ends. Barracuda does not provide offline media exports or bespoke extraction services.
• End-of-contract process: The contract price for Barracuda Cloud-to-Cloud Backup typically includes access to the cloud-based backup service for Microsoft 365 workloads, covering Exchange Online, OneDrive for Business, SharePoint Online, Teams, Groups and supported associated data types. The subscription includes unlimited storage and retention within Barracuda’s cloud environment, automated and scheduled backups, granular restore capabilities, point-in-time recovery, search functionality, export tools and access to the Barracuda Cloud Control management interface. Standard online documentation, knowledge-base resources, and access to Barracuda technical support according to the customer’s contracted support tier are also included.; ; Additional costs may apply where customers require higher levels of support, optional service add-ons, or enhanced features not included in their base subscription tier. These may include premium support plans, advanced security or data-protection modules offered by Barracuda, or any professional services delivered by partners or resellers for onboarding, configuration or training. Costs may also arise if users require third-party tools, consultancy, or integration services outside the standard product scope. Offline media exports, bespoke data-migration support or post-contract data recovery services are not included and would incur additional charges if available.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: .

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The service is fully accessible on mobile devices; however, the interface is primarily optimised for desktop use. Mobile users may experience reduced visibility of detailed dashboards, reports, and backup information due to limited screen size. Some functions, such as bulk restores, multi-select actions, and configuration tasks, are easier and more efficient to perform on desktop browsers. Navigation may require additional scrolling on mobile, and complex workflows are better suited to larger displays. The desktop version therefore provides the full intended feature experience, while the mobile experience remains functional but less efficient for administrative tasks.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Barracuda Cloud-to-Cloud Backup provides a web-based service interface accessed through the Barracuda Cloud Control portal. This interface is used for configuring backups, managing retention, searching data, monitoring activity, exporting items, and performing restore operations. It is the primary method through which administrators interact with the service.
• Accessibility standards: None or don’t know
• Description of accessibility: .
• Accessibility testing: .
• API: No
• Customisation available: No

Scaling

• Independence of resources: Barracuda Cloud-to-Cloud Backup operates on a multi-tenant, cloud-based architecture designed to ensure that one customer’s activity does not negatively impact another’s performance. The platform uses scalable infrastructure with automatic load balancing, enabling compute and storage resources to expand as demand increases. Backup and restore operations run in tenant-isolated workflows, preventing large jobs in one organisation from affecting others. Barracuda also applies workload distribution and rate-management controls to avoid excessive demand on shared systems. These measures ensure consistent performance and service availability regardless of variability in usage across the customer base.

Analytics

• Service usage metrics: Yes
• Metrics types: Yes. Barracuda Cloud-to-Cloud Backup provides a range of service usage metrics through the Barracuda Cloud Control interface. Users can monitor backup status, completion rates, protected users and workloads, storage utilisation, and retention activity. The system also records restore operations, export activity, job history, and any failed or incomplete tasks. Administrative actions are logged to support auditing and compliance requirements. These metrics help organisations understand service performance, track data protection coverage, and ensure that backup policies are operating as expected. All metrics are accessible through the web-based dashboard and associated reporting tools.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Barracuda

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Azure protects customer data at rest through default AES-256 encryption applied automatically across all storage services. Encryption keys are secured in FIPS 140-2 validated HSMs using Microsoft-managed keys, or customers can use Azure Key Vault for customer-managed keys or BYOK. Data is encrypted before storage and transparently decrypted on access, using a layered DEK/KEK model. Some services support optional double encryption for enhanced assurance. Data is further protected by Azure’s physical datacentre security controls, strict access governance, and compliance with standards including ISO 27001, SOC reports, and NCSC cloud security principles.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users export their data through the Barracuda Cloud Control interface using the service’s built-in export tools. Administrators can locate and select items, folders, mailboxes, OneDrive files or SharePoint content, and export them in standard formats such as PST for email or original file types for documents. Once processed, exports are made available for secure download to customer-managed storage. The service does not provide offline media export, automated tenant-wide export, or bespoke extraction services. All required data must be exported before the contract ends, as access to backups is removed once the subscription expires.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • DOCX
  • XLSX
  • PPTX
  • PDF
  • JPG
  • PNG
  • MP4
• Data import formats: Other
• Other data import formats: .

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Barracuda Cloud-to-Cloud Backup is delivered as a cloud-based SaaS platform designed for high availability and operational resilience. The service is built on Barracuda’s distributed cloud infrastructure, which includes redundancy across compute, storage and network layers. Barracuda aims to provide a target availability of 99.9%, reflecting the expected uptime of its cloud services.; ; The platform is monitored continuously, and Barracuda employs automated failover, load balancing and regional resilience to minimise service interruptions. In the event of an incident, Barracuda provides service status updates and remediation through its standard support channels.; ; Barracuda does not publish a formal, financially backed SLA for Cloud-to-Cloud Backup. As a result, no service credits or refunds are offered if availability falls below the target level. The service is therefore provided on a best-efforts basis, consistent with industry norms for similar multi-tenant SaaS backup platforms.; ; Customers experiencing extended or significant availability issues may contact Barracuda Support for investigation and escalation. Barracuda’s commitment is to restore normal service operation as quickly as possible, but compensation or refunds are not included within the standard subscription terms.
• Approach to resilience: Our service is architected for high resilience and continuous availability, in strict alignment with Cloud Security Principle 2: Asset Protection and Resilience. Our platform is hosted by a leading hyperscale cloud provider, utilising geographically separate, Tier III+ datacentres that provide redundant power, cooling, and network connectivity to eliminate single points of failure.; All production systems operate in an active-active configuration across multiple Availability Zones within a region. This design enables automatic failover and load balancing in the event of hardware failure. Regular backups and integrity checks stored in secure, offsite locations to support robust disaster recovery.; Network resilience is maintained by our hyperscale cloud provider through diverse routing, advanced load balancing, and always-on DDoS protection that mitigate external threats. Service uptime and performance are continuously monitored and alerting systems that trigger immediate operational response.; Detailed datacentre architecture, including specific physical security controls and resilience configurations, is available to authorised Buyers upon request.
• Outage reporting: Barracuda reports service outages and operational incidents primarily through its public service status dashboard, where customers can view real-time and historical availability information for Barracuda Cloud services, including Cloud-to-Cloud Backup. The dashboard provides status updates, incident details and recovery progress.; ; Customers may also receive email notifications for significant service events or disruptions if they are subscribed to Barracuda’s support or alerting communications. In-portal notifications may appear within Barracuda Cloud Control during active incidents.; ; Barracuda does not provide an outage-reporting API and does not automatically push machine-readable status data to customer systems. All updates are provided via the public dashboard and support communications.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to management interfaces and functions are tightly controlled in accordance with NCSC guidance, Cloud Security Principles and ISO27001 aligned standards. Administrative access is restricted to authorised personnel only, based on the principle of least privilege, and enforced through MFA and RBAC. Management interfaces are segregated from public networks, monitored, and protected by Firewalls, IPS, and session timeouts to prevent unauthorised access. Support channels are similarly restricted to verified users via secure, communications. For compliance and transparency administrative and support activities are logged, monitored and audited.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We operate an ISO 27001-aligned Information Security Management System (ISMS) that governs policies for access control, data protection, incident response, supplier security, and business continuity. These policies define the technical and organisational measures required to preserve confidentiality, integrity, and availability across all services.; Governance is overseen by our Information Security Officer (ISO), who reports directly to the Directors and chairs the Information Security Steering Group responsible for policy oversight, risk assessment, and continual improvement. All policies are formally approved by the Directors, communicated to all staff, and reviewed at least annually or in response to significant operational or regulatory change.; To ensure compliance, all personnel complete mandatory security and data protection training on induction and annually thereafter. Access to systems is managed through role-based permissions, enforced multi-factor authentication, and regular entitlement reviews. Adherence to policies is monitored via internal audits, vulnerability scans, penetration testing, and log monitoring, supported by an ISO 27001-aligned audit cycle.; Any non-conformities, security incidents, or potential breaches are promptly logged through our ISMS incident process, investigated by the Information Security Officer, and reported to senior management with defined corrective and preventive actions.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a defined change management process aligned with ISO 27001 standards to maintain full traceability and security of all service components. All proposed changes follow a documented request and approval workflow, including risk and security impact assessments that review potential effects on confidentiality, integrity, and availability. Significant changes are reviewed and approved at management level before implementation, and all updates are logged, tested, and verified post-deployment to ensure configuration integrity and compliance with our ISMS controls.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Our Vulnerability Management process is aligned to ISO 27001 and NCSC guidance to remediate security risks. We actively monitor systems for threats using firewall alerts, system logs, and security notifications. When a vulnerability is identified, we assess its severity by reviewing its potential risk impact. ; High-risk issues are prioritised and patched immediately, with medium and low-risk updates deployed as part of regular maintenance. Our process ensures threats are identified early, assessed and resolved through fast and effective patch deployment. All actions are logged within our ISMS, with regular reviews to verify patch compliance and ensure timely remediation of emerging threats.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We maintain continuous protective monitoring aligned to ISO 27001 and NCSC Cloud Security Principles, using SIEM and intrusion detection systems to analyse logs and identify anomalies or indicators of compromise across all environments. Alerts are triaged by our Security Operations Team, which investigates potential incidents using threat intelligence and behavioural analytics. On detection of a suspected compromise, containment and isolation procedures are initiated immediately, with critical incidents investigated within 15 minutes and mitigated within one hour. All incidents are logged, reviewed, and followed by root-cause analysis to prevent recurrence and strengthen our overall security posture.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We operate a formal Incident Management process aligned to ISO 27001, ensuring rapid detection, classification, and resolution of incidents. Service outages, access issues, or performance degradation are managed through pre-defined playbooks and runbooks. Users report incidents via email where tickets are automatically logged, prioritised, and tracked to resolution. Each incident is assigned a severity level and managed through defined response and escalation timelines. Root cause analysis is conducted for all major incidents, with comprehensive incident reports. Lessons learned are reviewed to prevent recurrence and continually improve service resilience.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Barracuda’s free version of Cloud-to-Cloud Backup includes basic backup of Microsoft 365 data (mailbox, OneDrive, SharePoint), access to web management portal, and limited restore capabilities. It doesn't include features such as long-term retention, ransomware detection, granular restore options, or premium support. The free plan is time-limited — typically 14-day trial.
• Link to free trial: https://www.barracuda.com/support/free-trials

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 1%
• Between £1,000,001 and £2,500,000: 2%
• Between £2,500,001 and £5,000,000: 3%
• Over £5,000,001: 4%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Monday 5 January 2026
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus ISOQAR
• ISO 9001 accreditation date: Friday 20 October 2023
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 3eb33bb5-b7fc-4d65-8c81-d2ed87595b72
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

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