Credit Card Ownership Verification with Bank Wizard Absolute for Cards

Bank Wizard Absolute verifies bank account ownership. It's used before submitting payment instructions to prevent failed payments. The service checks that an account is valid and is owned by the citizen in question. It uses account details taken directly from the banks including account owner personal and address information.


  • Available via Experian’s CrossCore Platform/Application Programming Interface (API).
  • Available as real time integrated, user interface or batch
  • Confirms the validity of account details in real time.
  • Establishes definitive link between consumers and their current accounts.
  • Uses the person and address data provided by banks directly.
  • Displays account validation results including errors and warnings.
  • Returns scores based on closeness of fuzzy matching.
  • Clients only charged for verification where validation succeeds.
  • Commercial data also available to verify business accounts.
  • Search ‘CrossCore’ in G-Cloud to view other backing applications available.


  • Increase payment success rates.
  • Avoid issues resulting from failed payments and fraud losses.
  • Improve efficiency of payment submissions with Straight-Through-Processing.
  • Reduce manual intervention (i.e. data correction and re-initiated payments).
  • Reduce paper checks.
  • Flexible configuration to meet different risk appetites.
  • Supports compliance with Bacs requirements, legislation and best practice.
  • Bank account verification mandatory for paperless Direct Debit payments
  • More confidence when making Faster Payments
  • Risk-averse approach to data management


£0.35 to £3.00 a unit

  • Free trial available

Service documents

Request an accessible format
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G-Cloud 13

Service ID

8 6 7 7 6 6 5 0 4 5 0 8 5 6 8


Experian Experian Public Sector
Telephone: +44 (0) 115 941 0888
Email: digitalmarketplace@experian.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Experian CrossCore
Cloud deployment model
Private cloud
Service constraints
Planned maintenance windows, which are:
-Each Sunday of the month from 21:30 to 23:59
- Second Sunday of the month from 18:30 to 23:59
These are rarely used.
System requirements
Experian issued access certificates

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support is 09.00-17.00 Monday to Friday; enhanced packages offer up to 24/7 support availability.
Response times are dependent on the scale of the issue (P1 within 1 hour to P4 within a business day)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Standard support is 09.00-17.00, enhanced packages offer up to 24/7 support availability

Enhanced support costs are determined by user requirements.
Support available to third parties

Onboarding and offboarding

Getting started
- Technical support during service intergration
- User documentation
- On site training available at a cost
- User webinars
Service documentation
Documentation formats
End-of-contract data extraction
The Bank Wizard Absolute for Cards service does not store any client data, during or after a contract expiry.
End-of-contract process
Contracts are tailored to client specific requirements including end of contract terms,

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
What users can and can't do using the API
The interface is a SOAP web service interface that users can intergrate against as many of the available services they require.
API documentation
API documentation formats
API sandbox or test environment
Customisation available


Independence of resources
Regular monitoring of usage and performance.
System is scalable when appropriate,


Service usage metrics
Metrics types
Management information is available on request.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
No data is exported from the service. Dependant on contract user management information is available on request.
Data export formats
Data import formats
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
Other protection within supplier network
Secure data centre with limited access
Experian authentication protocol to access all servers

Availability and resilience

Guaranteed availability
Service availability is 99.5%
User refunds are negotiated as part of contract set up (if required)
Approach to resilience
Experian data centre complies with the Experian Global Security policy which is available on request.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Yes. Available on request
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Less than 1 month

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
DNV GL Business Assurance Limited
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The following is covered by the scope of the certificate; the delivery and support of Experian IT infrastructure, operations, architecture and associated compliance and facilities management undertaken within the UK data centres.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
PCI DSS accreditation date
What the PCI DSS doesn’t cover
Only the card services are covered by PCI DSS
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Yes, assured by independent validation of assertion
Information security policies and processes
Available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Experian have a change management policy which is underpinned by processes and procedures based on ITIL best practice. This is a mature process. We use a service management tool that integrates change management, incident management, problem management, configuration management and knowledge management. Our change management policy, process and procedures are regularly audited by independent auditors. Formal risk analysis is employed using an approved information risk analysis methodology as a part of the project analysis phase for developments/changes. Security requirements for the system are identified and continue to be considered throughout the life of the product.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Servers and PCs are built to a documented secure standard, which includes anti-virus and malware defences. Information assets have a defined patching schedule, determined by the system's criticality and the level of threat the patch is mitigating. Experian actively monitors the threat environment and checks the effectiveness of security controls by reviewing both free and paid for sources of threat information, including; public information, major vendor feeds and also receiving information from specialist closed group mailing lists. The overall process is also plugged into an automated patch and fix strategy, underpinned with a technology infrastructure to deliver corrective updates.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring processes and tools are in place to manage alarms generated by security related alerts and these are fed into the incident management process. Experian has a formally documented risk based incident management process to respond to security violations, unusual or suspicious events and incidents. In the event an incident occurs a team of experts from all relevant areas of Experian are gathered to form an incident response team, who manage activities until resolution. The incident response team are available 24/7 to resolve any incident. Out of core hours the dedicated incident hotline is routed to the command centre.
Incident management type
Supplier-defined controls
Incident management approach
The incident management process incorporates a number of participants and contributors, including: Global Security Office - who facilitate and coordinate activities under the business security coordinator's guidance; Business Security Coordinator - a representative of the impacted business area, responsible for coordinating resolution activities; Incident Response Team (IRT) - IRT is made up of a membership that are empowered to make key decisions surrounding the actions to be taken to reduce impact, control actions, and impose corrective activities. A client report would be created, including: high level overview; facts; overview of events; actions taken.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

As an information services business, we have a relatively small environmental footprint compared to many other industries. The biggest impact from our controlled operations relates to greenhouse gas emissions from energy used to power, heat and cool our buildings and data centres, and from business travel (pre-Covid-19). Every year we reduce our carbon footprint, yet we want to take it further and accelerate our response to the climate change challenge
We’ve started our journey to becoming carbon neutral. Our global Corporate Responsibility team is engaging with various teams across the organisation to discuss carbon reduction initiatives and get a good understanding of what’s needed to achieve our target by 2030. This will allow us to develop a detailed Carbon Neutral Plan, including initiatives, targets, costings and timeframes, for agreement by end of November.
In March 2021, Experian became an official supporter of the Task Force on Climate-related Financial Disclosures (TCFD). We are committed to aligning our corporate reporting with the TCFD recommendations and early reporting on the majority of its requirements before it becomes mandatory for us in FY22.
Covid-19 recovery

Covid-19 recovery

We have focused on supporting our people, clients and consumers throughout the COVID-19 pandemic, using data as a force for good, helping to navigate the crisis.
We quickly transitioned the majority of our employees to work from home. We introduced flexible working and increased collaboration tools and support networks, such as mindfulness programmes, to help our people navigate the challenges of home working. Webinars and senior leadership vlogs helped us connect. Our employees around the world have shown incredible resilience, commitment and flexibility during the COVID-19 pandemic and this is reflected in our results.
We maintained operational capacity throughout the pandemic, we have kept the health and safety of our employees as the primary consideration of our pandemic response. Most of our employees are still working remotely. An effort is underway to determine our strategy for work arrangements in the future. We expect this to be guided by a consistent global framework and principles, with local flexibility around the approach to account for legal and cultural nuances.
We continue to take industry-leading positions designed to protect and educate consumers, as well as to promote the responsible reporting of data, with appropriate safeguards, in order to help the economic recovery from the crisis.
Tackling economic inequality

Tackling economic inequality

We help millions of people and businesses around the world get fair and affordable access to essential services and we work hard to make sure our business has a positive impact on the world, never a negative one. Our responsibilities – to people, society and the environment – guide everything we do.
By collecting and analysing data, we help people and businesses build up a financial track record and gain access to essential, everyday services that have previously been out of reach. We’re also pioneering the use of alternative data, such as rental or utility payments, to help people with limited financial history build up and strengthen their credit profiles.
Our people’s talents and our business resources go beyond the workplace. We encourage our people to use their skills to benefit society: many volunteer their time and skills to support their communities and improve financial education.
We also help our people support local groups and charities by matching funding and giving donations.
At Experian we realise relationships with all our stakeholders are key to our success and sustainable business growth. We also recognise that we have an impact on and responsibilities for the society we trade within. We consider these responsibilities carefully and aim to have a positive impact wherever we can.
Experian has developed a set of CR principles, endorsed by our Management Committee, to guide and enhance the way we work with our customers (both clients and individual consumers), colleagues, suppliers and communities. As a company, we are committed to working by these principles and will regularly benchmark and assess our progress in each area and report through our parent company.
Please see a copy of Experian’s supply chain principles on the following link: https://www.experian.com/corporate/code-of-business-conduct
Equal opportunity

Equal opportunity

Equal opportunity
Each and every one of our people deserves to feel valued, represented, and that they belong at Experian. We have over 30 employee-led groups globally that play a huge part in creating inclusion and advocating on behalf of our people. These groups are not only a safe space for anyone who needs it, but also drive change and build awareness across Experian, raising the standard for everyone.
Experian are registered as ‘Disability Confident’ and are currently undertaking an assessment with the Business Disability Forum. Our top 3 areas for focus this year is in learning & development, communications and technology. Our ambition is to remove barriers for all employees with disabilities at Experian.
Experian recognises that equal opportunities are fundamental to the Company’s success and is committed to encouraging a working climate that respects and promotes equality. There is a publicised Equality, Diversity and Inclusion policy which sets out the Company and employee responsibilities for ensuring equality and embedding a culture and working environment that actively safeguards against discrimination and unfavourable treatment of people in all aspects of employment including recruitment, promotion and training opportunities. There is also a Dignity at Work policy which sets out Experian’s commitment to creating a work environment free of harassment and bullying, ensuring everyone is treated with dignity and respect. All of the policies are compliant with the requirements of the Equality Act 2010 and the relevant clauses of the HRA.
More information can be found in Experian’s Diversity, Equity and Inclusion Report 2021 here: https://www.experianplc.com/investors/reports/


Since the pandemic we have increased our focus on the health and well-being of our teams across the world. We quickly implemented regular pulse surveys so we could respond rapidly and ensure the right support was available. We emphasised mental health, reflecting the challenges people faced while working remotely. A response to the statement ‘I am feeling physically and mentally well’ was 75% favourable on average across five pulse surveys we ran during the year. We put in place a range of initiatives to support our teams, for example #ReachOut, which gave all employees access to resources to support their physical and mental health whenever they needed it.
Experian has an important role to play in helping everyone through these uncertain times. We recognise the significance of the role we play in the UK economy and we are committed to ensuring that our data services are being used to help, protecting vulnerable people, businesses and communities.
At Experian, we work to create a better tomorrow for consumers, for businesses, and for our communities. This ambition underpins our plans for our people – to ensure we have the best people, working in a high-performing and inclusive environment where they feel they can do their best work in support of our vision.
We help millions of people gain access to essential, everyday services by helping them make the most of their data by Improving financial identities and access to credit, providing credit and financial education and tackling unmanageable debt among vulnerable groups. We define our responsibility as playing an active part in social and economic regeneration in our communities, at a local, national and global level. And we have many motivations for this engagement.


£0.35 to £3.00 a unit
Discount for educational organisations
Free trial available
Description of free trial
A screened web interface referred to as Bank Wizard Online is available for trial services.

All services available in Bank Wizard Absolute are available in the trial service.

Typically a trial service can be provided for 30 days.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@experian.com. Tell them what format you need. It will help if you say what assistive technology you use.