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CVENT EUROPE LTD

Event Technology

Please refer to https://www.cvent.com/in/event-marketing-management/conference-management

Features

  • Dynamic and customizable registration process for various attendee types.
  • Event marketing and promotion tools
  • Manage event speakers easily with Speaker Management
  • Reporting & Analytics
  • Housing and travel management
  • Secure payment process
  • Onsite solutions
  • Event Mobile Apps
  • Comprehensive database

Benefits

  • Customize your registration processes.
  • The Cvent system offers several customizable email templates.
  • Speaker Management is a resource to track all your speakers.
  • Cvent offers robust reporting across all event touch points.
  • Registrants can submit their hotel requests during the registration process.
  • Cvent is level 1 PCI compliant: 256-bit SSL encryption.
  • Cvent’s OnArrival app helps organizers to check in attendees.
  • The Cvent Event App offers innovative mobile event apps.
  • Cvent helps you track attendee data, activity, and history.

Pricing

£3,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jdennett@cvent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 6 7 8 4 2 9 6 9 0 2 7 4 5 8

Contact

CVENT EUROPE LTD Jake Dennett
Telephone: +44 (0) 7883302188
Email: jdennett@cvent.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Salesforce, Hubspot, Microsoft Dynamics, Pardot
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Web Browser
  • Internet Connection

User support

Email or online ticketing support
Email or online ticketing
Support response times
Cvent provides all clients with live support, 24/7. Cvent employs more than 1,500 people on our award-winning customer care teams, and these experts provide assistance around the clock via phone, live chat, and online ticketing, ensuring that our clients are always able to reach us when it matters most.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Yes. As part of WCAG guidelines, we need to support assistive technologies (like the JAWS screen reader), which we test internally as well as have included in VPATs. Accessibility testing is conducted via Trusted Provider, TPGi.
Onsite support
Yes, at extra cost
Support levels
Cvent provides all clients with live support, 24/7.  Cvent employs more than 1,500+ people on our award-winning customer care teams who provide assistance around the clock.
 
In addition, Cvent clients have access to live chat and our self-service portal. The Cvent Community is where clients can access the Cvent knowledge base filled with how-to articles, walk-through videos, online training, and guided tutorials. The Cvent Community portal can also be used to check the status of open cases and to interact with other Cvent users.
Clients will also have access to success resources to support their accounts. After completing the contracting process clients are assigned an Account Manager, who oversees your Cvent account from a business perspective. They are there to answer any questions related to your contract, to help you track account usage, and to ensure you are getting the most value out of the Cvent platform. In addition, Clients will have success resources that act as a strategic resource to help guide you through onboarding and setting up your first event. They also share best practices, provide thorough event reviews, and keep you informed of new features and enhancements to your account.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All Cvent Attendee Hub customers will be guided through our onboarding journey. Although you'll be owning most of the configuration, your Account team will support you along the way. This includes your Account Manager and success resource as your main points of contact, as well as a Solutions Specialist to guide you through the onboarding journey.

The onboarding journey starts with a kickoff call to define your goals, understand your virtual session strategy, collect detailed information about your event, and talk through your requirements. Next is the configuration of the features you'll be using for your event. Over a series of calls, we'll work together to complete your event configuration at least 1 week before your event begins. Then as your event gets closer, we'll do a dry run prep call, where we will:
• Train your team on how to host dry runs with your hosts and speakers
• Review the event organizer experience
• Dry run a live stream session, including reviewing speaker, host, and attendee experiences
• Dry run a collaborative session

More information:
https://liveshareeast3.seismic.com/i/wpxspnKdaZQj7cvC1JIPLUSSIGN80pyAl2VegNPLUSSIGNw6gP0jfPLUSSIGNy1M7duhHVboenoDjdgW2PLUSSIGNWv9IAXp5eU1hFPLUSSIGN1pCOYLFqxdPtSpfoxBjLAXgsvxz8mPjsEQUALSIGN
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
During your contract with Cvent, you can easily export all data via our robust reporting module to Excel, CSV, and TXT formats. At the end of your contract, Cvent can provide you with all your account data via a data dump.
End-of-contract process
Agreements will renew for another term of equal length unless either
Party gives the other Party 60 days prior written notice of non-renewal.
Upon each renewal, all recurring fees hereunder shall be subject to an increase of 9% from the then current rate, effective as of each
renewal date of this Agreement. Notwithstanding the foregoing, Professional Services fees increases hereunder are not subject to the
foregoing.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile will be a dedicated application that you will have to download whereas the desktop service will work on Web Browsers.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
No
Customisation available
Yes
Description of customisation
By Integrating apps they would like to utilise

Scaling

Independence of resources
Yes

Analytics

Service usage metrics
Yes
Metrics types
An Analytics dashboard will be accessible via admin account.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Data can be exported as .csv data dumps and API
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We strive to provide maximum application availability and have maintained 99.7% availability historically. SLA will be a part of your agreement
Approach to resilience
Cvent is the world leader in online event management and can be used for events both small and large. Cvent is a SaaS based solution that simultaneously supports tens of thousands of concurrent users and thousands of different types of meetings. Our system is robust and resilient to host events as small as 10 people to more than 10,000 people. We currently use a layer 7 load balancer, to balance traffic across our endpoints to ensure that in case of large number of delegates registering at the same time, our systems remain available.
As a core part of the Cvent Platform, we offer powerful online registration software that will streamline your meetings and events.
Attendees will register for your event or meeting through a user-friendly interface. The registration form is extremely easy and intuitive to use. Organizers can configure it the way they want to collect the contact information, pre-event survey questions, session registration, guest or group registration, travel requests, and payment collection of their registrants.
It also supports dynamic registration which allows attendees to have unique registration experiences based on their attendee type. For example, the registration experience for a sponsor can be different than that for an exhibitor
Outage reporting
Cvent will notify customers well in advance on multiple occasions if we are planning any downtime for maintenance reasons.

Unfortunately, unplanned downtime can also occur. In this event, we have a centralized portal that customers can access to get updates.

https://status.cvent.com

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Cvent utilizes separate Administrator accounts for these types of functions within our Corporate and Production infrastructure. Users with admin-level privileges are configured through Role-Based Access Control (RBAC) using the least privilege principal to restrict access to only those absolutely needing it. In addition, any access would also require authentication w/ MFA through Okta.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
IS Partners
ISO/IEC 27001 accreditation date
28/11/2022
What the ISO/IEC 27001 doesn’t cover
Everything was in scope.
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
03/07/2023
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Everything was covered. Please find Cvent's CAIQ here: https://cloudsecurityalliance.org/star/registry/cvent-inc/services/cvent-inc
PCI certification
Yes
Who accredited the PCI DSS certification
PCI Security Standard Council
PCI DSS accreditation date
11/29/2022
What the PCI DSS doesn’t cover
Everything was covered.
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
  • SOC 1
  • SOC 2
  • ISO 27701

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cvent is PCI DSS, SOC 1, SOC 2, ISO 27001 and ISO 27701 compliant.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Cvent has documented change management / change control policy and procedures which are assigned an owner and approved by management.
 
All Cvent systems are subject to our change control process. Changes require testing, review, communicate to relevant constituents, rollback procedures and logging. Approval is required prior to implementing changes.
 
Change requests shall at least include the following:
• Affected Asset Name;
• Change Description;
• Reason for Change;
• Business impact of the change;
• Expected date of completion;
• Change Approval Board approval; and
• Comments (if any).
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Please refer to Cvent's Vulnerability Management plan
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Cvent has a dedicated SOC team that is responsible for reviewing and/or monitoring any possibie threats and/or anomalies that come into our organization and determining if they are legitimate attacks. Cvent's SOC team will work with proper stakeholders in the event of a legitimate attack to mitigate any risks identified as a result of such attacks.
Incident management type
Supplier-defined controls
Incident management approach
Please refer to Cvent's Incident Management plan.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Environmental impact is top of mind for organizations around
the world as they look to operate in a more sustainable and
environmentally friendly way and have a more positive impact on
their people and customers as corporate citizens.
As a global leader in the meetings, events, and hospitality
technology space, Cvent is committed to reducing our
environmental impact and helping our customers to do the
same. These efforts are reflected in both how we operate as a
business and through the innovative technology we deliver to the
marketplace.
This sustainable mindset helps guide our product development
strategy, which in turn empowers our customers to host more
environmentally-friendly events and manage more sustainable
business travel and transient programs

Covid-19 recovery

At Cvent, we look to partner with the best and the brightest in our industry. During a crisis such as coronavirus, this becomes even more important as we turn to leaders for guidance and resources.

Our industry partners have once again shown their gold-level standards and will help our event industry recover smoothly following this crisis. They have risen to the occasion during these unusual times and provided coronavirus-specific resources such as educational tools and thought leadership content.

Tackling economic inequality

At Cvent, we believe in improving the communities in which we live and work. Throughout the year, our offices around the world host donation drives, fundraising efforts for special causes, charity committees, blood drives, veteran letter writing, and much more.
We also have employee matching programs related to giving back, such as monetary matching & volunteer time-off matching.

https://careers.cvent.com/life-at-cvent

Equal opportunity

Promoting impartiality and fairness while eliminating bias in our procedures, processes, and how we use and distribute resources across Cvent.

Wellbeing

The mission of Cvent Minds is to effectively reduce mental-health related stigma with social contact, peer support, and education while providing resources to Cvent and its employees.

Pricing

Price
£3,000 a licence a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
With Cvent demo account, you can create fully branded event websites without any coding. Plus, you’ll also get access to our easy-to-use tools and features.

Drag-and-drop site designer
Personalised registration paths and advanced styling options
24/7 customer support and access to the Cvent Community

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jdennett@cvent.com. Tell them what format you need. It will help if you say what assistive technology you use.