CVENT EUROPE LTD

Event Technology

Please refer to https://www.cvent.com/in/event-marketing-management/conference-management

Features

• Dynamic and customizable registration process for various attendee types.
• Event marketing and promotion tools
• Manage event speakers easily with Speaker Management
• Reporting & Analytics
• Housing and travel management
• Secure payment process
• Onsite solutions
• Event Mobile Apps
• Comprehensive database

Benefits

• Customize your registration processes.
• The Cvent system offers several customizable email templates.
• Speaker Management is a resource to track all your speakers.
• Cvent offers robust reporting across all event touch points.
• Registrants can submit their hotel requests during the registration process.
• Cvent is level 1 PCI compliant: 256-bit SSL encryption.
• Cvent’s OnArrival app helps organizers to check in attendees.
• The Cvent Event App offers innovative mobile event apps.
• Cvent helps you track attendee data, activity, and history.

£3,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jdennett@cvent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

867842969027458

Contact

Jake Dennett
+44 (0) 7883302188
jdennett@cvent.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce, Hubspot, Microsoft Dynamics, Pardot
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements:
  • Web Browser
  • Internet Connection

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Cvent provides all clients with live support, 24/7. Cvent employs more than 1,500 people on our award-winning customer care teams, and these experts provide assistance around the clock via phone, live chat, and online ticketing, ensuring that our clients are always able to reach us when it matters most.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Yes. As part of WCAG guidelines, we need to support assistive technologies (like the JAWS screen reader), which we test internally as well as have included in VPATs. Accessibility testing is conducted via Trusted Provider, TPGi.
• Onsite support: Yes, at extra cost
• Support levels: Cvent provides all clients with live support, 24/7. Cvent employs more than 1,500+ people on our award-winning customer care teams who provide assistance around the clock.; ; In addition, Cvent clients have access to live chat and our self-service portal. The Cvent Community is where clients can access the Cvent knowledge base filled with how-to articles, walk-through videos, online training, and guided tutorials. The Cvent Community portal can also be used to check the status of open cases and to interact with other Cvent users.; Clients will also have access to success resources to support their accounts. After completing the contracting process clients are assigned an Account Manager, who oversees your Cvent account from a business perspective. They are there to answer any questions related to your contract, to help you track account usage, and to ensure you are getting the most value out of the Cvent platform. In addition, Clients will have success resources that act as a strategic resource to help guide you through onboarding and setting up your first event. They also share best practices, provide thorough event reviews, and keep you informed of new features and enhancements to your account.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: All Cvent Attendee Hub customers will be guided through our onboarding journey. Although you'll be owning most of the configuration, your Account team will support you along the way. This includes your Account Manager and success resource as your main points of contact, as well as a Solutions Specialist to guide you through the onboarding journey.; ; The onboarding journey starts with a kickoff call to define your goals, understand your virtual session strategy, collect detailed information about your event, and talk through your requirements. Next is the configuration of the features you'll be using for your event. Over a series of calls, we'll work together to complete your event configuration at least 1 week before your event begins. Then as your event gets closer, we'll do a dry run prep call, where we will:; • Train your team on how to host dry runs with your hosts and speakers; • Review the event organizer experience; • Dry run a live stream session, including reviewing speaker, host, and attendee experiences; • Dry run a collaborative session; ; More information:; https://liveshareeast3.seismic.com/i/wpxspnKdaZQj7cvC1JIPLUSSIGN80pyAl2VegNPLUSSIGNw6gP0jfPLUSSIGNy1M7duhHVboenoDjdgW2PLUSSIGNWv9IAXp5eU1hFPLUSSIGN1pCOYLFqxdPtSpfoxBjLAXgsvxz8mPjsEQUALSIGN
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: During your contract with Cvent, you can easily export all data via our robust reporting module to Excel, CSV, and TXT formats. At the end of your contract, Cvent can provide you with all your account data via a data dump.
• End-of-contract process: Agreements will renew for another term of equal length unless either; Party gives the other Party 60 days prior written notice of non-renewal. ; Upon each renewal, all recurring fees hereunder shall be subject to an increase of 9% from the then current rate, effective as of each; renewal date of this Agreement. Notwithstanding the foregoing, Professional Services fees increases hereunder are not subject to the; foregoing.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Mobile will be a dedicated application that you will have to download whereas the desktop service will work on Web Browsers.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: By Integrating apps they would like to utilise

Scaling

• Independence of resources: Yes

Analytics

• Service usage metrics: Yes
• Metrics types: An Analytics dashboard will be accessible via admin account.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be exported as .csv data dumps and API
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: We strive to provide maximum application availability and have maintained 99.7% availability historically. SLA will be a part of your agreement
• Approach to resilience: Cvent is the world leader in online event management and can be used for events both small and large. Cvent is a SaaS based solution that simultaneously supports tens of thousands of concurrent users and thousands of different types of meetings. Our system is robust and resilient to host events as small as 10 people to more than 10,000 people. We currently use a layer 7 load balancer, to balance traffic across our endpoints to ensure that in case of large number of delegates registering at the same time, our systems remain available. ; As a core part of the Cvent Platform, we offer powerful online registration software that will streamline your meetings and events. ; Attendees will register for your event or meeting through a user-friendly interface. The registration form is extremely easy and intuitive to use. Organizers can configure it the way they want to collect the contact information, pre-event survey questions, session registration, guest or group registration, travel requests, and payment collection of their registrants. ; It also supports dynamic registration which allows attendees to have unique registration experiences based on their attendee type. For example, the registration experience for a sponsor can be different than that for an exhibitor
• Outage reporting: Cvent will notify customers well in advance on multiple occasions if we are planning any downtime for maintenance reasons.; ; Unfortunately, unplanned downtime can also occur. In this event, we have a centralized portal that customers can access to get updates.; ; https://status.cvent.com

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Cvent utilizes separate Administrator accounts for these types of functions within our Corporate and Production infrastructure. Users with admin-level privileges are configured through Role-Based Access Control (RBAC) using the least privilege principal to restrict access to only those absolutely needing it. In addition, any access would also require authentication w/ MFA through Okta.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: IS Partners
• ISO/IEC 27001 accreditation date: 28/11/2022
• What the ISO/IEC 27001 doesn’t cover: Everything was in scope.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/07/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Everything was covered. Please find Cvent's CAIQ here: https://cloudsecurityalliance.org/star/registry/cvent-inc/services/cvent-inc
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standard Council
• PCI DSS accreditation date: 11/29/2022
• What the PCI DSS doesn’t cover: Everything was covered.
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 1
  • SOC 2
  • ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cvent is PCI DSS, SOC 1, SOC 2, ISO 27001 and ISO 27701 compliant.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Cvent has documented change management / change control policy and procedures which are assigned an owner and approved by management.; ; All Cvent systems are subject to our change control process. Changes require testing, review, communicate to relevant constituents, rollback procedures and logging. Approval is required prior to implementing changes.; ; Change requests shall at least include the following:; • Affected Asset Name;; • Change Description;; • Reason for Change;; • Business impact of the change;; • Expected date of completion;; • Change Approval Board approval; and; • Comments (if any).
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Please refer to Cvent's Vulnerability Management plan
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Cvent has a dedicated SOC team that is responsible for reviewing and/or monitoring any possibie threats and/or anomalies that come into our organization and determining if they are legitimate attacks. Cvent's SOC team will work with proper stakeholders in the event of a legitimate attack to mitigate any risks identified as a result of such attacks.
• Incident management type: Supplier-defined controls
• Incident management approach: Please refer to Cvent's Incident Management plan.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Environmental impact is top of mind for organizations around ; the world as they look to operate in a more sustainable and ; environmentally friendly way and have a more positive impact on ; their people and customers as corporate citizens. ; As a global leader in the meetings, events, and hospitality ; technology space, Cvent is committed to reducing our ; environmental impact and helping our customers to do the ; same. These efforts are reflected in both how we operate as a ; business and through the innovative technology we deliver to the ; marketplace.; This sustainable mindset helps guide our product development ; strategy, which in turn empowers our customers to host more ; environmentally-friendly events and manage more sustainable ; business travel and transient programs

  Covid-19 recovery

  At Cvent, we look to partner with the best and the brightest in our industry. During a crisis such as coronavirus, this becomes even more important as we turn to leaders for guidance and resources.; ; Our industry partners have once again shown their gold-level standards and will help our event industry recover smoothly following this crisis. They have risen to the occasion during these unusual times and provided coronavirus-specific resources such as educational tools and thought leadership content.

  Tackling economic inequality

  At Cvent, we believe in improving the communities in which we live and work. Throughout the year, our offices around the world host donation drives, fundraising efforts for special causes, charity committees, blood drives, veteran letter writing, and much more.; We also have employee matching programs related to giving back, such as monetary matching & volunteer time-off matching.; ; https://careers.cvent.com/life-at-cvent

  Equal opportunity

  Promoting impartiality and fairness while eliminating bias in our procedures, processes, and how we use and distribute resources across Cvent.

  Wellbeing

  The mission of Cvent Minds is to effectively reduce mental-health related stigma with social contact, peer support, and education while providing resources to Cvent and its employees.

Pricing

• Price: £3,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: With Cvent demo account, you can create fully branded event websites without any coding. Plus, you’ll also get access to our easy-to-use tools and features.; ; Drag-and-drop site designer; Personalised registration paths and advanced styling options; 24/7 customer support and access to the Cvent Community

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jdennett@cvent.com. Tell them what format you need. It will help if you say what assistive technology you use.