Qlik

Qlik & Talend Services

Our expert consulting ensures you achieve your business goals.

We aspire towards partnerships offering world-class expertise as needed and delivering the most from your investment.

As a partner and thought leader, we’re committed to extending innovative product roadmaps with best practice services helping you realize the business outcomes you deserve.

Features

• Accelerate Adoption
• Manage and Mitigate Risk
• Achieve Self Reliance
• Deliver robust Qlik and Talend platforms
• Comprehensive Instructor led training (ILT) education offerings
• Full self-paced e-learning suite

Benefits

• Maximize usage; Compelling experiences; Higher value; Greater insights
• Best practice; Performance and scale; Environment optimization
• Bespoke engagement models; Knowledge transfer; Repeatable approach

£1,100 to £2,000 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

868076831009277

Contact

Nick Ward
07557267116
nick.ward@qlik.com

Planning

• Planning service: Yes
• How the planning service works: Our Qlik Consulting team maximizes the value of your Qlik investment with a complete portfolio of technical and business services — all delivered by our experts working alongside yours every step of the way.; ; Whether you are new to Qlik, migrating from legacy BI or Data Integration tools, still planning your own strategy, or interested in improving the way your current applications look and feel, we can help you get what you need to uncover the best insights from your data.; ; Qlik Start-Up Services accelerate your time to value with consulting and education services to get you up and running in the cloud, faster. ; ; No matter if you’re new to Qlik or looking to move existing applications to the cloud, we’ll help at every stage from planning through to optimizing the performance of your analytics and maximizing your investment in our solutions and in addition, you’ll have continuous access to help and support resources along the way.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: When you and everyone else in your organization is ready to get faster answers, more insights, and better outcomes with analytics, we empower you with the best ways to learn how to use our Qlik software to understand, or gain insights from, your data. Qlik Education courseware, tools, and programs showcase the many capabilities of our Qlik platform while helping you discover how to use them to perform better at work.; ; We organize our learning paths and best practices on roles, without requiring you to memorize and repeat features or functions. We make sure you stay current with our new Qlik capabilities. We provide a variety of training formats – Private or Public classroom, live or virtual, and in self-paced online learning environments. And we offer a unique data literacy program that empowers everyone to understand, analyze and use data with confidence.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: It’s easier to lead with data when your strategy and products work together to meet your business needs. Qlik Migration Services support Qlik’s Analytics Modernization Program by helping facilitate your transition to Qlik Sense, our 3rd generation BI platform.; ; With Augmented Intelligence that combines AI and human intuition to uncover insights that were previously hidden, Qlik Sense gives users Qlik’s unique associative experience in a modern solution built to tackle today’s analytical challenges. Whether you decide to fully migrate to Qlik Sense, or use it alongside QlikView, we help you realize the most value from your preferred approach with the right strategy, supported by the optimal mix of services and resources, to transform your business.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: A benchmark performance test plan and approach will be agreed and executed by Qlik Technical Architects working with your Qlik Administrators. A comprehensive summary document detailing the benchmark test results with metrics on memory and CPU utilization, throughput, caching and saturation tests will be created. The summary also includes recommendations on suggested and recommended hardware as per the Qlik Scalability Center along with a recommended infrastructure and network topology. ; ; Additionally, application performance test plans, approach and execution of the testing suite can also be developed with a comprehensive summary document detailing the application performance test results with metrics on memory and CPU utilization, response times, open app times and throughput will be produced. The summary also includes recommendations, suggestions and helpful hints for tuning the applications. Working with the client's Qlik Administrators, the Technical Architect will install the required ; testing software suite and tools and demonstrate how to create testing scenario plans, execute the tests and interpret the results.; ; Qlik's Architecture and Foundation reviews provide a comprehensive assessment that ensure your Qlik platform is optimally deployed, identifying a roadmap for optimal configuration with guidance based on Qlik leading practices.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our proactive health checks are designed to improve your performance. We measure a variety of analytics to anticipate issues and better serve you.; ; Qlik Support delivers peace of mind 24x7 through a proactive team of experts and powerful systems and processes to resolve your issues quickly

Service scope

• Service constraints: There are no specific constraints.; ; Our aim is not just to be a supplier to our customers but to partner with them in order to fully support them on their data exploration journeys. ; ; If you experience any challenges, we are there with you, side-by-side and will work collaboratively with you to get you back on track with the minimum of fuss or delay.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We're here to help!; ; Standard Qlik support for severity 1 tickets is six hours 24 x 7. Severity 2 and 3 tickets are one business day.; ; As part of our Signature success programme, we also offer an enhanced level of support for severity 1 tickets with a 15 minute SLA 24 x 7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Our Web Chat is available through our community website, this includes chat, access to a knowledge base and an online support portal which is available for licenced users. Web chat is available through a browser where a user can start a conversation with our trained customer experience experts for Account and Login Issues.
• Web chat accessibility testing: Qlik aims to meet accessibility regulations by applying the standards of WCAG 2.0 Level AA and Section 508 of the Rehabilitation Act.
• Support levels: Your data integration and analytics initiatives with Qlik are mission-critical for your business. You want assurance that any issues that arise are solved the right way, right away, with minimal impact to your operations. At the same time, you want to empower your organization with the best technical expertise to get you on the fast track to success. ; ; Qlik Enterprise Support is our new, unified support offering that delivers instant assurance through enterprise-grade service for all of our customers. Get the help you need anywhere, anytime, fast, with support that is always-on. Ensure your receive the right expertise with the highest relevancy for your case, through a personalized support experience. Do more with Qlik and stay ahead of potential issues by leveraging our proactive guidance resources.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: The standards Institute of Israel
• ISO/IEC 27001 accreditation date: 20/10/2020
• What the ISO/IEC 27001 doesn’t cover: Qlik Datamarket
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC2 Type II
  • SOC 3

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.

  Covid-19 recovery

  As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.

  Tackling economic inequality

  As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.

  Equal opportunity

  As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.

  Wellbeing

  As a technology company, we have specific responsibilities to our stakeholders to engage in good business practices. As people, we have personal responsibilities to others and our planet. Because we want all of our actions and interactions to impact society in a positive way, we adopted and continually measure our progress against the triple bottom line model. It’s the best way to ensure we’re doing all we can to drive tangible economic, social, and environmental value across our global community.

Pricing

• Price: £1,100 to £2,000 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at nick.ward@qlik.com. Tell them what format you need. It will help if you say what assistive technology you use.