H3O DIGITAL LIMITED

Cloud adoption, digital transformation and support of M365

Digital Transformation services with a specialisation in end user compute solutions and Microsoft 365 migration using our proprietary enterprise suite of applications to provide fast, efficient and automated migrations.
Support of your existing environment, including security reviews, software updating, and user and device management.

Features

• Cloud adoption and migration strategy
• Bespoke Evergreen implementation for Windows 11
• Modern desktop Windows 11 image build and customisation
• Deployment of hardware to customer site
• Windows 11 Legacy application support
• Tech support of M365 including SharePoint
• End user compute including mobility solutions
• Windows 11 and LoB App testing
• Migration to AzureAD, Exchange Online, OneDrive and SharePoint
• Cloud Archiving with data retention, compliance and enterprise search

Benefits

• Accelerated cloud adoption and benefit realisation
• Agile deployment process
• Rapid return on investment
• Automation to reduce risk and time to adoption
• Access to a wealth of experience in cloud technologies/migrations
• Deployment as a service saves man power and cost

£265 to £1,995 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@h3odigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

868192719904138

Contact

GCloud Team
0204 551 9125
info@h3odigital.co.uk

Planning

• Planning service: Yes
• How the planning service works: H3O consultants are highly experienced in large transition and transformation projects and will provide services throughout the whole programme lifecycle. These include;; Strategy and roadmap production; Collaboratively define project scope and translation of business needs to technical requirements; Business case production and TCO analysis.; Solution design including engagement with Information Assurance to maintain alignment with security requirements.; Assessment and clean-up of existing environment to ensure that migration pre-requisites and enhancements to achieve the capacity / availability requirements are met; Define deployment plan and implementation approach, taking into account the continued operation of the business, co-existence and any acceleration options or proof of concepts; Solution delivery and migration lifecycle advise on early life support needs and any continued support arrangements.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training for use of migration tool-set if the migrations are conducted by in-house resources.; Training pack can be provided to users for Office 365, Azure, Mobility and end user compute devices including Windows 10.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The process begins with a preliminary meeting to understand customer requirements followed by assessing the user base to determine service plan and licensing needs. Design documentation is reviewed and approved.; Setup and configuration of the cloud subscription starts and in parallel a comprehensive identity and infrastructure audit is undertaken. Reports are reviewed and remediation of findings is conducted if required. On premises infrastructure is deployed and cloud/hybrid connectivity is configured.; Pre-deployment testing is completed to confirm environment functionality and pilot users chosen. Upon pilot completion the process is reviewed and fine-tuned if necessary a secondary pilot is conducted. Finally timescales are agreed and full roll-out is conducted.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Migrating to the cloud brings vast improvements but requires increased availability and capacity of existing infrastructure. Failure to provide these will impact the user experience and quality of their new enhanced services.; We can provide expert quality assurance and analysis of your current infrastructure, the requirements needed for your digital transformation and the changes needed to give you the capacity and availability for your Cloud transformation.; We can also provide load testing capabilities to stress test the infrastructure to prove its actual capabilities can be realised.; Users access to these cloud services via local infrastructure, corporate WANs, internet breakouts, existing data centres, gateway services, proxies and internet egress points, all need sufficient bandwidth, high session requirements, low latency and intelligent DNS designs and routing with a valid security wrap for the level of data being transmitted and stored to achieve the high-level quality service our customers expect.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Support during transition and handover to existing support suppliers.; Assistance with in-sourcing or transition to alternative supplier.; Ongoing run and maintain of O365 tenant including JML management; Technical escalation service and incident response.

Service scope

• Service constraints: The Office 365 cloud service is supplied by Microsoft and therefore have their own set of SLA's on service availability, as do most other 3rd party cloud service providers. H3O Digital are not able to amend these SLA's. The business must accept the 3rd party SLA's prior to service commencement.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Level 1 Support: Solve basic customer issues and have a general understanding of the product and services. They gather customer information, analyse symptoms and determine the basic problems, log incident with appropriate severity level.; ; Level 2 Support: More experienced and knowledgeable that can assist Level 1 with basic technical problems. Investigate the issues raised and check for known solutions to complex issues. If a solution is not determined, the issue is raised to the next level.; ; Level 3 Support: Handle the most difficult problems, have a wealth of experience in their field, sometimes assisting both level 1 and level 2.; ; Level 4: Architect level resources who are experts within their specific technology area. They also research and develop solutions for new issues.; ; Pricing for the resources range from £265 to £1995 per standard working day, please refer to the rate card for more detail.; ; Technical account managers and cloud support engineers are available and priced in alignment with the rate card.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Cisco, Meraki, Microsoft, Archive360

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International Ltd
• ISO/IEC 27001 accreditation date: 06/04/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Wellbeing

  Fighting climate change

  We are a carbon negative company and every decision we make is assessed to see how it affects our footprint. We work hard to deliver a service without impacting our environment. We encourage all our employees to minimise their carbon usage and we also offset on their behalf.

  Wellbeing

  We provide private medical cover for all our employees which also includes access to a dedicated mental health support helpline. In addition to this we have a permanent staff member who is certified to FAQ Level 3 Award in Mental Health: Workplace First Aider (RQF).; ; In addition to the steps we take internally to look after our staff, we also work to support our local community by working with 'The Fighting Chance', a London based Community Interest Company for a number of years and are proud to be their main sponsor.; The Fighting Chance, founded in 2015 uses boxing training to positively impact people’s lives by improving their health and wellbeing as well as providing the support they need to get back into work or training. They strive to remove the barriers that hold people back from being self-sufficient.; The Fighting Chance exists to support the hardest-to-reach, those furthest from the labour market and people experiencing severe mental health difficulties.; We help those who need it most, including, ; • Long term unemployed; • Economically inactive; • Minority ethnic people; • Armed Forces Veterans; • Ex-Offenders; • Ages 50 plus; If you would like to learn more about The Fighting Chance please visit their website or the H3O Digital social media channels.

Pricing

• Price: £265 to £1,995 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@h3odigital.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.