Certa Testing Limited

Supplier Acceptance Testing

This service ensures that the customer receives the service that they were expecting in terms of actual requirements and hence being able to realise the benefits of the new or transitioned cloud service.
Supplier Accountability Testing (SAT) ensures providers are held responsible for their product or service.

Features

• Benefits realised after going live
• Ensure programme issues are not passed into Business As Usual
• Ensure new service meets customer (user) requirements
• Forensics- perform deep testing with actual users
• Confidence Reporting- present accurate information on issues

Benefits

• Unnecessary workarounds identified and raised
• Configuration issues identified and raised
• Technical issues not identified in User Acceptance Testing reported
• Communication or training issues not identified before Go-Live raised

£350 a person a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@certatesting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

868564927320484

Contact

Client Contact Team
07710 442 686
info@certatesting.co.uk

Planning

• Planning service: Yes
• How the planning service works: We can discuss how Supplier Acceptance Testing utilised for transformation/transition programmes or when upgrades or changes to the Cloud services are implemented
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Certa Testing provide bespoke training for clients to ensure correct skills transfer and enable.; Training will ensure SAT knowledge is passed to the customer so that they can utilise it to. Including skills which are essential to enable cloud hosted services to be built, deployed, managed and maintained. Training (for various test stages including UAT) covers: • Pre-Test phase instruction, shadowing and reverse shadowing. • Operational support and training guides. • Development of training plans. Following training, resources will have a comprehensive and solid understanding of all services for which they will take responsibility and will be able effectively support these.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Supplier Accountability Testing is one of the only methods of ensuring that the Cloud Service meets customer requirements and realises the benefits.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We provide high level Quality Assurance services to clients delivering ICT Testing Services to validate functional operations and performance of business or clinical applications. We provide validation of services, infrastructure and user experience across multiple End User devices. We ensure clear information on test coverage and accurate management reports on test progress. Quality Assurance services include: • Test Consultancy & Managed Testing • Functional & Non Functional Testing • Effective, careful and sensitive Testing • Application and data Migration testing • Service Delivery Testing • SIAM Integration Testing. We also provide test data and test environment management services.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: To be discussed and concluded with the Buyer depending on the requirement

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  We carry out review and improvement to quality assurance processes in the contract workplace that positively affect staff and other suppliers supporting health and wellbeing.

Pricing

• Price: £350 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@certatesting.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.