Tractivity Ltd

Tractivity Stakeholder Management & Consultation Software (CRM/SRMS)

Tractivity is a cloud-based, UK stakeholder engagement tool, providing functionality to manage and engage with all stakeholders through a single system. Whilst maintaining GDPR compliance, Tractivity facilitates the management of every aspect of your engagement process by securely logging communications with built-in tools such as surveys, newsletters and issue management.

Features

• Track all engagement of people and organisations
• Qualitative and Quantitative analysis of feedback
• Collect and distribute information on consultation processes
• Stakeholder Mapping against custom attributes
• Built-In survey, event and newsletter tools
• Drag & Drop of MS Outlook Emails
• Issues tracking and Sentiment analysis
• Geographical mapping of Stakeholders, Issues and Interactions
• Google Map, Royal Mail, Political data and MSTeams integrations
• Real time reporting - dashboards, reports

Benefits

• Meet legislative requirements for Public Consultation
• Qualitative and Quantitative analysis of all feedback
• Ability to produce Strategic Engagement Action Plans
• Maintain up-to-date stakeholder lists of agencies, consultees
• Develop consistent approaches to public consultation
• Manage personal information and comply with GDPR
• Efficiently distribute information to stakeholders
• Efficiently collect feedback in formal public consultation processes
• Generate meaningful reports of consultation activities
• Manage tasks, complaints and grievances

£11,995 to £50,000 a licence a year

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.rutter@tractivity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

868692422245529

Contact

Mark Rutter
01629815916
mark.rutter@tractivity.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance and emergency maintenance windows are defined within the service contract. Application Service Levels are defined in the client contract.
• System requirements: Browsers: Chrome, Firefox, Microsoft Edge, Safari

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support offered during normal business hours, the support ticketing system is available online 24/7/365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: Tractivity licensing comes with standard support services that can be accessed via telephone, web or email services between Monday to Friday, during normal UK business hours (09:00- 17.30pm GMT (GMT+1)). ; ; A dedicated account manager will be assigned as part of the on-boarding process and they will maintain regular contact with the client. Monthly online refresher training sessions are also available should these be required.; ; Further onsite support and training may attract an additional charge.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Tractivity provides onsite training to all UK based clients as part of the standard on-boarding process. User documentation is provided for all training sessions. Further on-site follow up and online training sessions can be arranged with the client's dedicated account manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • Powerpoint
  • Word
• End-of-contract data extraction: All data can be extracted from Tractivity by using the reporting facilities in a range of formats such as MS Excel, CSV and XML. Tractivity can also securely provide an encrypted SQL Server (.BAK) file when the contract expires as part of the secure data deletion and service shutdown process.
• End-of-contract process: An encrypted SQL Server (.BAK) file is sent to the main contact via a secure and encrypted digital method.; ; Upon written confirmation of receipt and decryption of the data the database and backups are subjected to the secure data destruction procedure. Documentation that all the client data has been securely deleted can be provided upon request.; ; Bespoke data requests can be facilitated and this service will attract an additional charge which will be agreed beforehand with the dedicated account manager.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Tractivity provides a streamlined and dynamic version for Smart phones and tablets
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The API gives clients the ability to add Buildings, Organisations, Contacts, Enquiries and Activities into Tractivity, including the ability to run duplication checks on all record types. Providing complete flexibility, clients can input data into all of the available data fields within Tractivity. Common uses for the API include – Enquiry Forms, Newsletter Sign Up Forms or Registration of Interest Forms.; ; The API uses industry standard security settings to ensure that all transmitted data is done securely and that all connections are legitimate.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: The API gives clients the ability to add Buildings, Organisations, Contacts, Enquiries and Activities into Tractivity, including the ability to run duplication checks on all record types. Providing complete flexibility, clients can input data into all of the available data fields within Tractivity. Common uses for the API include – Enquiry Forms, Newsletter Sign Up Forms or Registration of Interest Forms.; ; There is full online documentation about how to implement the API. Contact the Tractivity support desk for further information or customisation.; ; The API uses industry standard security settings to ensure that all transmitted data is done securely and that all connections are legitimate.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Most of the settings in the software are customisable - data fields, data options and mandatory data field settings can be all controlled (per project) by nominated Administrator level person(s) only.

Scaling

• Independence of resources: Tractivity uses dedicated virtualised servers configured as a private cloud (all held within the UK facilitated through VMWare and vSphere TIER 4 data centre) that are shared with other Tractivity users only, all traffic is segmented and VLANed through a dedicated 1TB facilitated through 4 diverse independent BGP TIER 1 data carriers. Disk, memory, CPU, server performance and network traffic is monitored 24/7 through dedicated monitoring services that feeds into an automated escalation service.

Analytics

• Service usage metrics: Yes
• Metrics types: User level service metrics and Project level service metrics
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data can be exported using our reporting system. All data can be exported in a range of formats including as MS Excel, Word, CSV, PDF, XML or RTF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • XML
  • MS Excel
  • MS Word
• Data import formats:
  • CSV
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Tractivity datacentre provider guarantee availability:; 99.99% at the application level; 99.99% at the infrastructure level; ; If Tractivity does not meet the guaranteed levels of availability an acceptable outcome in terms of compensation for lost time with individual clients who are directly affected is negotiated.
• Approach to resilience: Datacentres are ISO27001 and PCI DSS compliant and provide TIER 4 (N+N) redundancy for power, supporting services and air conditioning.; At the network level active/passive failover of all connectivity networks. through > 4 diverse BGP TIER 1 data carriers.; IDS /IPS services at primary firewall perimeters; At the application:; - daily digital backups of data stored off-site; - regularly integrity tests of backup data conducted as part of backup process; - active monitoring from diverse location with 24/7 response service; - 24/7 monitoring by security team; - snapshots servers transferred daily to off-site failover ; - warm/cold standby servers off site
• Outage reporting: Email alerts are made available to clients upon request.; ; Internal 24/7 monitoring with alerts and escalation procedure delivered by email and SMS to Systems Administrators; ; Internal outage escalation and reporting procedure

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Tractivity is a ISO27001 accredited company and operates a Zero Trust Security policy.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: 28/07/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: The datacentre has ISO27001, ISO28000 and PCI DSS certification

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Tractivity is accredited with ISO27001 and Cyber Essentials Plus.; Tractivity's Information Security Policy includes security awareness training, monitoring and review. The Information Security Policy document is reviewed annually and disseminated to staff to review and confirm annually. Supporting documents include BCP / DR, Data Protection / GDPR, Development Standards, Breach, Secure Data Deletion and Destruction, Firewall and Change Control policies.; All information security policies and process are monitored by our DPO who reports directly to the Board.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Tractivity has a documented change management policy included as part of the ISO27001.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability management policy in place. ; Operating system patching performed monthly according to the manufacturers recommendations. Emergency patching of critical threats are evaluated by the Technical Director and deployed accordingly, the process is handled through emergency change control procedure.; At least daily threat notifications come from source vendors and recognised security sources which included but is not limited to Microsoft, MD ATP, Prism Infosec, Webroot, ICO and NCSC. All the above is reviewed and approved by the Security Team on a monthly basis.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Regular Windows server and firewall log file review in line with ISO27001.; Log file review using heuristic tool.; Perimeter IDS/IPS monitoring.; Identified incidents managed through formal incident response plan according to ISO27001. ; Priority and resolution speed is dependent upon the incident severity.
• Incident management type: Supplier-defined controls
• Incident management approach: Tractivity has an Incident Management policy documented as part of the ISO27001.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  None
• Covid-19 recovery:

  Covid-19 recovery

  None
• Tackling economic inequality:

  Tackling economic inequality

  None
• Equal opportunity:

  Equal opportunity

  None
• Wellbeing:

  Wellbeing

  None

Pricing

• Price: £11,995 to £50,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.rutter@tractivity.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.