Open Answers Limited

OA Managed Cloud

OA Managed Cloud is a service offering that provides capabilities that ensure a successful cloud implementation: Architecture, Best Practice Design, Setup, Customisation, Continuous Integration, Security, Monitoring, Operations and Support.


  • Cloud platform design/implementation e.g. AWS, Azure, UKCloud
  • Highly experienced in open source and proprietary technologies
  • Bundled framework of tools and utilities to accelerate delivery
  • Java, .Net, Node.js, PHP applications
  • PostgreSQL, MySQL, Neo4J, MongoDB, Oracle, SQL Server database management systems
  • Enhanced UKCloud Compute: Cross Domain, PSN connectivity, applications backups
  • Ongoing, support, monitoring, management, maintenance of platform and applications
  • Authorised partner: MuleSoft, UKCloud, Red Hat
  • Automated build/provisioning (Maven, Jenkins, Ansible, Puppet, Nexus, CI and DevOps)
  • Enhanced customised cross domain for binary data and APIs


  • Fully managed secure cloud platforms from test to production
  • Accelerated delivery through repeatable, proven solutions and automation
  • High service levels through proactive monitoring and responsive support
  • Knowledge transfer to in-house development/support teams
  • Deliver cloud platforms and integration for 'OFFICIAL-SENSITIVE' data
  • Support with SLA, service management reporting, capacity management
  • Accredited Linux cloud implementations using cross domain security zone


£650 to £1,250 a person a day

Service documents

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G-Cloud 13

Service ID

8 6 8 7 2 7 7 4 4 4 7 5 2 0 5


Open Answers Limited Ian Bellia
Telephone: 020 88646999


Planning service
How the planning service works
Open Answers uses a repeatable approach to planning a successful platform implementation.

Planning services may typically include the following phases:
1. Preparation/scoping.
2. Discovery. Workshops covering i) an assessment of the customer's current capabilities, team structure, project backlog, governance and security; ii) technology assessment reviewing architecture goals, systems/data landscape, technology and connectivity inventory; iii) business objectives and value identification.
3. Requirements/Solution Development. Preparation of technology architecture proposal, proof of concepts.
4. Future Plan. Preparation of an implementation plan: milestones, costs and resources required for delivery.
Planning service works with specific services


Training service provided

Setup and migration

Setup or migration service available
How the setup or migration service works
Open Answers has extensive experience utilising a range of public and private cloud environments. We have templated and re-usable design templates, secure AWS, Azure and UKCloud images for development, build, test and production platforms.

Cloud platform setup may be accompanied by development and test setup and enablement supported by a software development "cookbook", continuous integration and deployment automation guided by re-usable assets provided to the customer.

Data migration activities can be supported to facilitate the movement of data to the cloud, or between clouds. E.g. allowing change of data persistence technologies to save costs.

For our cloud deployment service customers we act as a single point of contact, interfacing between customers, services providers and vendors as appropriate.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Open Answers setup services enable customers to implement quality assurance measures by scenario-based mock services, and BDD (e.g. Cucumber, Selenium) driven test scenarios.

The Open Answers team includes experts in Java-based performance engineering and performance test scenario planning/execution experience gained from the some of the UK's highest transaction volume ecommerce platforms.

Security testing

Security services
Security services type
Security design

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Open Answers offers end to end application and cloud infrastructure support, provided as part of a fully managed service.

Support activities will typically include some or all of the following:
Event Management,
Incident Management,
Problem Management,
Test Support ,
Release Management ,
Backup/Recovery management ,
Vendor Management ,
Capacity Management

Service scope

Service constraints
There are no support constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
System Down - 20 minutes, System Degraded - 40 minutes, System Operational - 1 hour
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Through the use of Internet accessible secure IM platforms such as Slack, Skype or Whatsapp, closed collaboration groups can be initiated for interaction with customer and support groups.
Web chat accessibility testing
We have not undertaken any local testing on the above IM platforms currently utilised.
Support levels
We provide a range of different support types :-

Service desk
Live chat

Our standard support hours are 6am to Midnight, 7 days a week (18x7). 24/7 support is available on request.

We provide a technical support account management function and can be responsible for engaging third party support activities and managing escalation processes. Due to the diverse and complex nature of the support provided which can any or all of the full technology stack deployed (Cloud, Network, OS, Database, Middleware, Application) costs are calculated using a model that the customer completes and mutually agreed, based on expected volumes.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
MuleSoft, UKCloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Social Value

Fighting climate change

Fighting climate change

We will endeavour, through continual improvement to minimise our environmental impacts and will encourage our suppliers to show equal commitment to these aims.

The Managing Director is responsible for ensuring that the environmental policy is implemented. However, all employees have a responsibility in their day to day activities to ensure that the aims and objectives of the policy are met.

These aims will be met by; -

Educating all employees to be responsible for the environmental impact of their own activities

Recycling materials used for stationery and computer consumables

Installation of low-energy lighting within the office where possible

To switch off unused equipment, or configure equipment to enter low-power mode

To reduce energy usage through platform virtualisation and to encourage suppliers and customers to take similar actions where possible

Recycle toner cartridges and ink cartridges in accordance with manufacturers’ specifications

Monitoring all aspects of our environmental management performance

Promoting the procurement of less environmentally harmful goods and equipment

Reduce physical commuting and business travel through remote working where possible

Encourage cycle use through provision of cycle storage and showering facilities

Aiming to work to the standards set in the ISO14001 standard
Equal opportunity

Equal opportunity

We are committed to a policy of treating all our employees and job applicants equally. We will appoint, train, develop and promote on the basis of merit or ability.

We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic or national origins, sex, marital or civil partnership status, sexual orientation, disability, political opinion/affiliation, age, or religion or belief, or will be disadvantaged by any conditions of employment or requirements that con not be justified as necessary on operational grounds.

Interview questions will be related to the requirements of the job and not be of a discriminatory nature. Applicants will receive fair treatment and their ability to do the job will be the sole consideration.

We will ensure that the working environment is one in which no worker feels under threat or intimidated because of his/her race, sex, etc.

Disciplinary action will be taken against any employee who is found to have committed an act of unlawful discrimination. Discriminatory conduct and sexual or racial harassment will be treated as gross misconduct.

The grievance procedure is available to any employee, who believes that she or he may have been discriminated against.

All employees have a personal responsibility for the practical application of the policy.

Anyone involved in recruitment, selection promotion or training of employees has a special responsibility for the practical application of Open Answers equal opportunities policy.


£650 to £1,250 a person a day
Discount for educational organisations

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.