Open Answers Limited
OA Managed Cloud
OA Managed Cloud is a service offering that provides capabilities that ensure a successful cloud implementation: Architecture, Best Practice Design, Setup, Customisation, Continuous Integration, Security, Monitoring, Operations and Support.
Features
- Cloud platform design/implementation e.g. AWS, Azure, UKCloud
- Highly experienced in open source and proprietary technologies
- Bundled framework of tools and utilities to accelerate delivery
- Java, .Net, Node.js, PHP applications
- PostgreSQL, MySQL, Neo4J, MongoDB, Oracle, SQL Server database management systems
- Enhanced UKCloud Compute: Cross Domain, PSN connectivity, applications backups
- Ongoing, support, monitoring, management, maintenance of platform and applications
- Authorised partner: MuleSoft, UKCloud, Red Hat
- Automated build/provisioning (Maven, Jenkins, Ansible, Puppet, Nexus, CI and DevOps)
- Enhanced customised cross domain for binary data and APIs
Benefits
- Fully managed secure cloud platforms from test to production
- Accelerated delivery through repeatable, proven solutions and automation
- High service levels through proactive monitoring and responsive support
- Knowledge transfer to in-house development/support teams
- Deliver cloud platforms and integration for 'OFFICIAL-SENSITIVE' data
- Support with SLA, service management reporting, capacity management
- Accredited Linux cloud implementations using cross domain security zone
Pricing
£650 to £1,250 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ian.bellia@openanswers.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 13
Service ID
8 6 8 7 2 7 7 4 4 4 7 5 2 0 5
Contact
Open Answers Limited
Ian Bellia
Telephone: 020 88646999
Email: ian.bellia@openanswers.co.uk
Planning
- Planning service
- Yes
- How the planning service works
-
Open Answers uses a repeatable approach to planning a successful platform implementation.
Planning services may typically include the following phases:
1. Preparation/scoping.
2. Discovery. Workshops covering i) an assessment of the customer's current capabilities, team structure, project backlog, governance and security; ii) technology assessment reviewing architecture goals, systems/data landscape, technology and connectivity inventory; iii) business objectives and value identification.
3. Requirements/Solution Development. Preparation of technology architecture proposal, proof of concepts.
4. Future Plan. Preparation of an implementation plan: milestones, costs and resources required for delivery. - Planning service works with specific services
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Open Answers has extensive experience utilising a range of public and private cloud environments. We have templated and re-usable design templates, secure AWS, Azure and UKCloud images for development, build, test and production platforms.
Cloud platform setup may be accompanied by development and test setup and enablement supported by a software development "cookbook", continuous integration and deployment automation guided by re-usable assets provided to the customer.
Data migration activities can be supported to facilitate the movement of data to the cloud, or between clouds. E.g. allowing change of data persistence technologies to save costs.
For our cloud deployment service customers we act as a single point of contact, interfacing between customers, services providers and vendors as appropriate. - Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
-
Open Answers setup services enable customers to implement quality assurance measures by scenario-based mock services, and BDD (e.g. Cucumber, Selenium) driven test scenarios.
The Open Answers team includes experts in Java-based performance engineering and performance test scenario planning/execution experience gained from the some of the UK's highest transaction volume ecommerce platforms.
Security testing
- Security services
- Yes
- Security services type
- Security design
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
-
Open Answers offers end to end application and cloud infrastructure support, provided as part of a fully managed service.
Support activities will typically include some or all of the following:
Event Management,
Incident Management,
Problem Management,
Deployments,
Test Support ,
Release Management ,
Backup/Recovery management ,
Vendor Management ,
Capacity Management
Service scope
- Service constraints
- There are no support constraints.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- System Down - 20 minutes, System Degraded - 40 minutes, System Operational - 1 hour
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Through the use of Internet accessible secure IM platforms such as Slack, Skype or Whatsapp, closed collaboration groups can be initiated for interaction with customer and support groups.
- Web chat accessibility testing
- We have not undertaken any local testing on the above IM platforms currently utilised.
- Support levels
-
We provide a range of different support types :-
Service desk
Email
Phone
Live chat
Onsite
Our standard support hours are 6am to Midnight, 7 days a week (18x7). 24/7 support is available on request.
We provide a technical support account management function and can be responsible for engaging third party support activities and managing escalation processes. Due to the diverse and complex nature of the support provided which can any or all of the full technology stack deployed (Cloud, Network, OS, Database, Middleware, Application) costs are calculated using a model that the customer completes and mutually agreed, based on expected volumes.
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- MuleSoft, UKCloud
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Fighting climate change
-
Fighting climate change
We will endeavour, through continual improvement to minimise our environmental impacts and will encourage our suppliers to show equal commitment to these aims.
The Managing Director is responsible for ensuring that the environmental policy is implemented. However, all employees have a responsibility in their day to day activities to ensure that the aims and objectives of the policy are met.
These aims will be met by; -
Educating all employees to be responsible for the environmental impact of their own activities
Recycling materials used for stationery and computer consumables
Installation of low-energy lighting within the office where possible
To switch off unused equipment, or configure equipment to enter low-power mode
To reduce energy usage through platform virtualisation and to encourage suppliers and customers to take similar actions where possible
Recycle toner cartridges and ink cartridges in accordance with manufacturers’ specifications
Monitoring all aspects of our environmental management performance
Promoting the procurement of less environmentally harmful goods and equipment
Reduce physical commuting and business travel through remote working where possible
Encourage cycle use through provision of cycle storage and showering facilities
Aiming to work to the standards set in the ISO14001 standard - Equal opportunity
-
Equal opportunity
We are committed to a policy of treating all our employees and job applicants equally. We will appoint, train, develop and promote on the basis of merit or ability.
We will ensure that no job applicant or employee receives less favourable treatment on the grounds of race, colour, nationality, ethnic or national origins, sex, marital or civil partnership status, sexual orientation, disability, political opinion/affiliation, age, or religion or belief, or will be disadvantaged by any conditions of employment or requirements that con not be justified as necessary on operational grounds.
Interview questions will be related to the requirements of the job and not be of a discriminatory nature. Applicants will receive fair treatment and their ability to do the job will be the sole consideration.
We will ensure that the working environment is one in which no worker feels under threat or intimidated because of his/her race, sex, etc.
Disciplinary action will be taken against any employee who is found to have committed an act of unlawful discrimination. Discriminatory conduct and sexual or racial harassment will be treated as gross misconduct.
The grievance procedure is available to any employee, who believes that she or he may have been discriminated against.
All employees have a personal responsibility for the practical application of the policy.
Anyone involved in recruitment, selection promotion or training of employees has a special responsibility for the practical application of Open Answers equal opportunities policy.
Pricing
- Price
- £650 to £1,250 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at ian.bellia@openanswers.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.