Skip to main content

Help us improve the Digital Marketplace - send your feedback

Vivacity Labs

Smart Traffic Monitoring

VivaCity's Artificial Intelligence-based solution gathers accurate, detailed and anonymous data 24/7 on transport modes, traffic flow and travel patterns, supporting strategic decisions to help optimise the transport network and improve urban infrastructure.

Transport data is accessed via our Cloud-based Dashboard, where data can be viewed in near real-time.

Features

  • Near real-time reporting
  • Remote access to data via our Cloud-based Dashboard
  • Data can be reviewed graphically via the Dashboard
  • Data can be downloaded into CSV file format
  • Historic data can be downloaded in 5-min+ periods
  • Data can be downloaded for 10 road user classes
  • Extremely high (97%+), independently validated count accuracy
  • Easy information retrieval and reporting tools
  • Multi-modal bidirectional counts, path, journey time, near misses, speed
  • Over the air updates

Benefits

  • Reduce staffing requirement compared to manual traffic counts
  • Improved safety having fewer staff road-side for installation
  • Provides transport planners with better information on road-user behaviour
  • Provide visual representation of traffic flows to communicate scheme benefits
  • Minimise risk of exposure of personal identifying data
  • Remote updates
  • Provide multiple datasets all-in-one, minimising cost to buyers

Pricing

£4,095.00 a unit a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vivacitylabs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

8 6 8 9 2 8 5 7 0 7 8 7 0 5 3

Contact

Vivacity Labs Harry Hopla
Telephone: 07379439025
Email: tenders@vivacitylabs.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
N/A
System requirements
  • Internet access
  • Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
With our Gold SLA, urgent issues responses times from 4 hours. Different response times at the weekend.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
N/A
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
Monday to Friday 9am-5pm (UK GMT)

Email support
Customer Support team
Technical support
Support available to third parties
No

Onboarding and offboarding

Getting started
We provide online training and user documentation.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
After the end of the contract, users will not be able to extract data if operational maintenance payments are not kept up.

User data is removed at the point of contract termination.

API keys are removed and access to the system is terminated.
End-of-contract process
User will be unable to access data from the Dashboard.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
N/A
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
Authenticate and Authorise
Fetch metadata for all hardware and virtual components
Fetch metric data for all features besides Tracks and Photographic Image
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
They can pass various parameters to control some outputs

Scaling

Independence of resources
Rate Limiting, Monitoring

Analytics

Service usage metrics
Yes
Metrics types
We report on the frequency of user access to our Dashboard and downloads of our data
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
User can export data using our standard, machine-readable RESTful API serves data in modern JSON structures. The API also enables CSV. For security purposes, we will verify that the data-stream is secured using TLS1.3 mutual authentication.
Data export formats
CSV
Data import formats
Other
Other data import formats
  • JSON
  • JPEG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
N/A
Approach to resilience
Running on Kubernetes, which itself is hosted by Google Cloud Platform. Further details on request.
Outage reporting
Internal dashboard and alerts

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to our cloud management console is via our employee Google accounts with mandatory 2 Factor Authentication. Only a limited number of employees have permissions to access the console on a strict need-to-have basis. Access is logged and monitored. Access is done remotely via SSH through on-demand keys managed through our internal PKI based on HashiCorp's Vault.
Access restriction testing frequency
At least once a year
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Cyber Essentials Plus
Information security policies and processes
VivaCity has policies on internal security policy, access, acceptable use, incident management, and change management.

Our Chief Technology Officer has overall responsibility for information security.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
In progress, part of our ISO 27001 development.
Vulnerability management type
Undisclosed
Vulnerability management approach
We scan our Internet connected assets using a combination of tools for on-demand network and continuous scanning with a deployed agent. These include Nessus, Lynis, and GCP's built-in tools. Findings identified through scanning are then evaluated by our Information Security team for false positives and are prioritized. We adhere to standard industry practices, e.g. CVSS. Vulnerabilities are then either removed (fixed, patched,...), mitigated with a security control, or deemed an accepted risk (which is rare). Our goal is to eliminate entire categories of vulnerabilities rather than chasing individual issues.
Protective monitoring type
Undisclosed
Protective monitoring approach
Our Cloud infrastructure on Google Cloud Platform is protected through its Security Command Centre which features vulnerability scanning, log scanning and alerting, along with wider cloud system configuration analytics to ensure we have not deployed vulnerable infrastructure.

The company G-Suite features comprehensive user account management and direct integration with Google OAuth services. This system also provides intelligent alerts regarding user access logs and potential incidents.
Incident management type
Undisclosed
Incident management approach
There are several ways our Information Security team can become aware of an incident: a dedicated e-mail inbox, a Slack message from an employee, or automated alerts from our SIEM.

We have templates ready for the most common types of incidents, e.g. "an employee had his laptop stolen". There is a simple path of escalation from our Security Operations Engineers to our Chief Technology Officer and Chief Executive Officer. Individual incidents are documented and managed in a dedicated Kanban board with a trail of available evidence attached.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We will comply fully with all legislation, regulations and industry good practice in the recovery, handling, transfer, re-use and recycling of materials and other waste products.

We have an aim to achieve net zero carbon by 2030.

We have sustainable commitments to reduce single use plastics (e.g. we have recently installed a new water cooler/dispenser at our Workshop to reduce single use plastic bottles).

Promoting remote meetings where possible. We take a tiered approach to determining when a client visit is necessary and when a remote meeting might be more appropriate. Within the UK, our policies and Directors strongly encourage use of public transport wherever possible.

Utilising our fleet of hybrid vehicles.

Promoting Cycle to Work schemes and strongly discouraging private vehicle use for commuting.

Procuring sustainable materials.

Reducing installation of virgin materials by lobbying and encouraging reuse of existing assets wherever possible, such as when installing our sensors on existing roadside assets rather than installing new poles.

Actively sharing best-practice on reducing carbon emissions with suppliers.

Covid-19 recovery

In response to the challenges posed by the Covid-19 pandemic, VivaCity is fully committed to supporting communities in their recovery efforts through our cutting-edge traffic solution.

VivaCity’s traffic monitoring sensors enable cities and transportation agencies to gather real-time data on traffic flows, congestion, and use of public spaces. By analysing this data, transport planners can implement new and adaptive traffic management strategies to accommodate changing travel behaviours and ensure the smooth flow of essential goods, services, and people.

During the pandemic, our sensors supported the implementation of social distancing measures by providing insights into the distance between pedestrians and cyclists, along with the number, duration and proximity of interactions. We provided this information to the Department for Transport to help monitor compliance with public health guidelines.

Tackling economic inequality

Our Site teams will stay in local, independently owned B&Bs and hotels (where possible)

We will prioritise employing an independent, local provider for traffic management (where possible)

We will prioritise hiring a MEWP from a local, independent supplier (where possible).

We will upskill incumbent contractors and the customer’s Direct Labour Organisation staff to help install sensors.

Furthermore, for less economically prosperous regions of the country, pressure on Local Authorities finances mean a greater need to most effectively invest that money in improving road safety. Our sensors will ensure that spend on new traffic schemes is justified by robust statistics.

Equal opportunity

VivaCity is fully committed to promoting equal opportunities within our company through the way we manage our organisation and provide services to our customers.

In line with our Equal Opportunities Policy (which we are happy to send to the customer), we believe that all persons should have equal rights to recognition of their human dignity, and to have equal opportunities to be educated, to work, receive services and to participate in society.

Specific ways that we promote diversity and equality at VivaCity include:

Continually reviewing our recruitment and interview process to reduce bias

Identifying key trends in the market, including learning from what other companies are doing successfully to promote equal opportunities, along with diversity and inclusion.

Offering flexible working hours to all staff, so that those from a background that may require flexible working (e.g. parents) are able to be equal parts of the team.

Being a member of the Tech Talent Charter to support increasing gender diversity in tech.

Being a Level 2 Disability Confident Committed employer
Being a Living Wage employer.

Offering flexible Bank Holidays so that employees of non-Christian faiths can celebrate religious holidays without needing to take annual leave.

Offering enhanced parental leave support, which has been taken up by multiple members of our senior leadership team.

Wellbeing

VivaCity prioritises the wellbeing of local communities by serving as a key aid for designing neighbourhoods that foster physical health and mental wellness. This is achieved through our support of urban planning initiatives focused on developing pedestrian and cyclist-friendly infrastructure, such as dedicated cycle lanes and signal prioritisation.

Pricing

Price
£4,095.00 a unit a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@vivacitylabs.com. Tell them what format you need. It will help if you say what assistive technology you use.