Equine Register Ltd
National Canine and Feline Identity (Microchip) Checker
Enables members of the public to view a limited (i.e non-personal) portion of canine and feline identification data held on The National Canine and Feline Database. Can also support secure access for authorised users. The animals microchip number is required to view this information. Supports single point of search requirements.
Features
- Real time data updates
- Single unified database
- Accessible from multiple devices
- Controlled user group access
- Available 24/7 at minimum 99% availability
- Offline caching
- Comprehensive and ad hoc reporting
- Electronically verifies canine and feline identity
Benefits
- Publicly available service
- Promotes compliance with the National Canine and Feline Database
- Enables identification of animal and owner
- Supports welfare activities
- Supports enforcement activities
- Protects against criminal activity
- Encourages public engagement
Pricing
£0 to £0 a transaction
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stephanie.palmer@equineregister.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
8 6 9 7 2 9 2 5 6 0 3 4 0 6 3
Contact
Equine Register Ltd
Stephanie Palmer
Telephone: 03330 100145
Email: stephanie.palmer@equineregister.co.uk
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- National Canine and Feline Identification Database, API Services, Border Enforcement Services, Digital High Health Certification, Vet App, Animal Welfare App, Digital Temporary Identification Documents.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Community cloud
- Hybrid cloud
- Service constraints
- NONE
- System requirements
- Accessible through any web browser (desktop or mobile)
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Emails and tickets from clients and registered users are responded to within 45 minutes of receipt. Email and tickets from others are responded to within 2 hours of receipt. Issues are resolved within given timescales depending on the severity of the issue. Acknowledgements and responses are managed between 10am and 4pm Monday to Friday excluding Bank Holidays.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- WCAG 2.1 AA or EN 301 549
- Web chat accessibility testing
- Various tools and scanners are used to ensure compliance.
- Onsite support
- No
- Support levels
-
Support is provided by email, webchat and phone. Support tickets are raised dependent on the severity of the issue. Support delivered within our standard service levels are included in the system price. Additional support outside of this may be chargeable.
A technical account manager is allocated to the client for whom the service is operated. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We provide documentation and live support throughout the onboarding process.
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Data is extracted by Equine Register and provided in an XML format through secure data transfer .
- End-of-contract process
-
XML data extraction, data handover and return of any client IP is included in the contract price. Any other forms of extraction or exceptional support requirements may incur an additional cost.
Once the data is extracted the service is closed down unless otherwise agreed.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile and desktop services are functionally identical whether accessed via the app or via the responsive website.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- All services can be accessed through common browsers and conforms to GDS style, components and patterns. The service interface allows admin access to administer various features. The service interface is configurable to user profile and user permissions.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Various tools and scanners are used to ensure compliance.
- API
- Yes
- What users can and can't do using the API
-
The API connects to the National Canine and Feline Identification database to provides results of the search. The API also allows permitted organisations to interface with their technical platforms.
Equine Register's technical team will work with organisations to ensure that the API calls are set up correctly. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
The front end screens can be customised and are based on an agreed scope of work.
Any customisation is undertaken by Equine Register's development team.
Scaling
- Independence of resources
- Equine Register's services and applications are all designed to scale automatically to ensure quality of service for all users. This is done by using a combination of load balancers, scalable resources, and multiple failover and availability designs.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Volume of service calls. Number of unsuccessful searches. Response times for technical service requests.
Other metrics can be considered in consultation with the client. - Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Clients can export their data in XML format by making a request to the technical support desk.
- Data export formats
-
- CSV
- Other
- Other data export formats
- XML
- Data import formats
- CSV
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Service available 24/7 at a minimum of 99% availability excluding planned outages.
- Approach to resilience
- Information is available upon request.
- Outage reporting
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- Access to the service is open to the general public. There is no access to management interfaces this is restricted to named registered individuals.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- Other
- Other security governance standards
- All Equine Register's services are compliant to ISO27001:2013 and Cyber Essentials.
- Information security policies and processes
- Policies are approved by the executive team and are embedded in training and individual employee contracts and objectives.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Changes are assessed for security impact as part of our change request and management process. The testing cycle contains a set of security tests.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Threats are assessed by the security team and critical patches are applied as soon as possible. We gain information about potential threats from a variety of industry sources and databases.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We identify potential compromises using a combination of system controls, processes and tests carried out be independent companies. When a potential compromise is identified, a remediation plan is created and actioned. Resolution time varies according to the complexity if the compromise. Resolution is monitored at the highest levels in the company.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have a defined recovery process for every component if the services, and perform root cause analysis on every incident that interrupts service. Users can report incidents by phone, email or web chat into the support desk. Incident reports are provided to clients as required in the form of a PDF with follow ups as appropriate with the client.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
We recognise our need to help fight climate change. We have introduced hybrid working which significantly reduces the travel of our employees and has significantly reduced our use of electricity and heating in the office. The leased office premises operate a green energy policy and actively encourages the recycling of waste. We aim to use recycled products as much as we can in the office.Covid-19 recovery
We recognise the impact and concerns of our workforce as a result of Covid. We have taken measures;
• For those most vulnerable, we have identified those individuals and/or their family members who are at risk to allow them to change their place of work to home if they choose to do so
• To help physical and mental health of our employees, we have introduced hybrid working for all employees to allow them to work from home and only come to the office if required or if they wish to
• To manage cross contamination, we have maintained the position of social distancing in the office and a policy of work from home if someone has signs of any illness
• We are constantly reviewing our policies to ensure that we are taking the most appropriate measures to protect our staff and the business.Tackling economic inequality
We recognise that the digital technology sector is a high growth area. As a business we are experiencing significant rapid growth. Attracting and retaining the right staff is key for us. We also recognise the value of growing our own talent. As such this year we have introduced a pilot to help individual’s to re-skill in our sector and are actively talking with local education, community groups and the DIT on how we can do more.Equal opportunity
We operate an equal opportunities policy and do not prejudice against disabled or minority groups. Our office working policy and work environment and our pilot to re-skill individuals supports our aim to offer equal opportunities to all.Wellbeing
The physical and mental well-being of our staff is important to us. We have introduced this year a range of employee benefits paid for by the company that provides access to private medical health and other health services for both the employee and their families. This includes mental health support lines.
We have also increased the minimum holiday entitlement, given every member of staff an additional day’s holiday for their birthday and introduced a flexible holiday policy to allow staff to add or reduce their holiday allocation to suit their personal needs.
Pricing
- Price
- £0 to £0 a transaction
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at stephanie.palmer@equineregister.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.