CLOUD DESIGN BOX LTD

Cloud Design Box - Business Intranet

Our intranet solutions streamline communication, improve collaboration, and ensure secure information management. With our comprehensive training, and on-going support, you can be sure your entire team is using the new platform to best effect.

Features

• Intranet in Teams and SharePoint
• Staff Directory
• SharePoint web parts
• Simple navigation and searching
• Ready for integration with AI
• Branded for your organisation
• Ongoing support and guidance

Benefits

• Improve internal communications
• Reach everyone, everywhere with secure access to documents and news
• Streamline communication and tell your organisation's story
• Work better together within teams and projects
• Boost employee engagement
• Increase efficiency and productivity
• Heighten security and data governance

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darren.hemming@clouddesignbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

869935339885970

Contact

Sales Team
01482 688890
darren.hemming@clouddesignbox.co.uk

About your service

• Service categories:

  Cloud Support Services

  Set Up and Migration

  • Data auditing and organising
  • Data/information structure design
  • Engagement and communication planning
  • Project management and governance
  • Service optimisation/right sizing
  • Mobilisation coordination

Service scope

• Service constraints: We primarily deliver support and consultancy remotely, but on‑premises visits can be arranged when required. This mixed approach allows us to be flexible with customers and contributes to consistently high levels of customer satisfaction and long-term retention.

User support

• Email or online ticketing support: Yes
• Support response times: Support tickets typically receive an initial response within a few hours, and we have an escalation phone number for urgent issues. ; ; Please find our formal SLA here: https://clouddesignbox.co.uk/sla/
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We operate the same high quality support level for all customers, as per our SLA: https://clouddesignbox.co.uk/sla/.; ; Tickets are handled by well-trained Support engineers and monitored by leaders for quality and efficiency. The SLA describes how tickets of different urgency and severity are prioritised appropriately (category 1-5).

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Pricing

• Discount for educational organisations: Yes

Architecture roles

Solution architect

Role level	UK Rate	Offshore Rate
Solution architect	£1,200.00	£1,200.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification Limited
• ISO/IEC 27001 accreditation date: Thursday 22 February 2024
• What the ISO/IEC 27001 doesn’t cover: Our ISO 27001 certification covers all aspects relating to our service.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 7e2a0e5a-16bd-493f-aab7-d5a04476444b
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: Yes
• Any other security certifications:
  • ISO 27001
  • Cyber Essentials

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at darren.hemming@clouddesignbox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.