Sapphire

Geopolitical Intelligence

Our service delivers critical insights into the shifting dynamics in every geographic area that matters to you.
Accelerate your decision-making with contextualized OSINT data about geopolitical threats
and trends. We fuse open source, dark web, technical
sources, and original research. By dynamically linking, categorising, and
updating intelligence in real time,

Features

• Dark web monitoring
• Machine Learning image collection paired with text evidence
• Delivers critical insights into the dynamics all geographic areas
• Access elite security intelligence to protect your facilities, assets, events
• OSINT data about geopolitical threats and trends
• Patented machine learning and expert human analysis
• Fuses open source, dark web, technical sources original research

Benefits

• Finds threats faster that competing services
• Ml provides for quick risk assessments and faster responses
• Accelerate your decision-making with contextualised OSINT
• Intelligence that is consumed easily by analysts

£80,000 to £114,750 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.smith@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

869978950606322

Contact

Katie Smith
0845 58 27001
katie.smith@sapphire.net

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: No
• System requirements: Current use of a SaaS service needed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: " Standard Support Customers have an SLA of 4h for Severity 2,3,4 Questions and 30 Minutes for Severity 1 Questions. ; Premium support customers have an SLA of 4h for sev 3-4, 2h for sev 2, and 30 mins for sev 1. ; Elite support customers have an SLA for 4h for Sev 3-4, 30 mins for Sev 1-2. "
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: "1. : SLA 9x5 Buisness Day. Response Time Severity 1: 30 Minutes, Severity 2,3,4 4 Hours. ; ; 2. : SLA 7 x 24 Every Day. Response Time Severity 1: 30 Minutes, Severity 2,2 Hours and Severity 3 & 4 4 Hours.; ; 3. SLA 7 x 24 Every Day. On Site Engineer for Critcal SRs Response Time Severity 1: 30 Minutes, Severity 2 30 minutes and Severity 3 & 4 4 Hours.; ; we can provide a TAM at a cost from Professional services and any support tickets that arise associated to the platform will be dealt by engineers skilled on the platform. ; ; The cost of support is often done on a percentage basis, per total license cost of entire purchase.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: There is a deployment guide or you can use Professional Services to install and deliver training on advanced configurations
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Users can create reports of final audit logs, compliance checks, asset reports, policy reports etc before access to the service is ended, as would have taken place during normal operation of the service.
• End-of-contract process: When a contract is ended, the entire customers tenancy is deleted on the backend and all customer data is removed from the database systems associated with that tenancy ID.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Through a management GUI
• Accessibility standards: None or don’t know
• Description of accessibility: Through a management GUI
• Accessibility testing: Unknown
• API: No
• Customisation available: Yes
• Description of customisation: Customers can write their own queries and align them with their Network security policies

Scaling

• Independence of resources: N/A

Analytics

• Service usage metrics: Yes
• Metrics types: Fully automated logging giving detailed forensic analysis of Network activity, attacks and compliance of your cloud security infrastructure
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Recorded futures

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There are logging features within the management GUI
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Strong encryption is used: AES-256-CBC

Availability and resilience

• Guaranteed availability: Users will be refunded via a credit scheme, where users will not be charged for the same amount of time that they suffered service degredations. SLA's can be found here - https://www.checkpoint.com/support-services/support-plans
• Approach to resilience: Available on request
• Outage reporting: Yes via https://status.checkpoint.com

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: "2-factor authentication; Limited access network (for example PSN); Username or password; Other"
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: 12/09/2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation
• Information security policies and processes: For our internal processes we strive to meet the same level as ISO 27001, however do not seek accreditation

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: "Check Point are a market leading Security Vendor that constantly delivers enhancements to our Product.; All Check Point products are developed under a source control system where code commits are peer reviewed. ; All Check Point installation and configuration is controlled under a CM system (SaltStack), all system configurations are source and version controlled too. ; Code deployment is automated by the CM system providing consistency in deployments, ability to quickly push fixes, allows safe rollback if and when a new critical issue is found. ; No SW is installed on the servers except in the standardised, approved, and source controlled channel. "
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: "We have consistent yearly penetration tests, enable virtual patching through IPS signatures and NGTP security gateways protecting the environtment, the underlying servers and infrastructure is patched by AWS ; information on potential threats come from Check Points Threat Hunting team and research team as well as our Threat Cloud which is the worlds largest database of secuirty feeds, signatures, Hash's IoC's etc "
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The SIEM platform for the production env is monitored continuiously for potential threats, this is fed from our WAF, traditional network security controls, yearly penetration tests. ; All Dome9 servers are connected to centralized Log/SIEM system that is constantly monitored.; Underlying virtualization host is protected, patched and maintained under the responsibility of our cloud providers.; The environment is protected by network firewalls that are configured under strict policies as would be expected from FW management; company.; All non production environments (Dev/Test/ Staging) are segregated into different VPCs and accounts.; access to production enviroment is only through hardened bastion server.
• Incident management type: Supplier-defined controls
• Incident management approach: "As a market leading security vendor we have predefined processes for common events if there are any, users can report incidents from within the help option within the dashboard or by reaching out to Check Point directly. ; If an incident happens then we will inform customers / users when we have a full grasp of what had happened and why. "

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need ; ; We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and it’s mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. ; ; We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities.

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists, and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £80,000 to £114,750 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 7 day surface scan one per customer with rights to refuse due to fair use policy

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at katie.smith@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.