DATA-EDGE ANALYTICS LTD

Intelligence Analytics As A Service

This service provides AI-driven insight and intelligence for customers through the development and operation of tailored entity resolution, data engineering, data analysis, analytics and AI. The service combines customer data and context with external data to provide actionable intelligence on things the customers cares about.

Features

• Real-time entity resolution
• Entity resolution driven knowledge graph
• Entity centric learning not record matching based
• Bespoke analytics development and management
• Entity enabled secure knowledge persistence
• Flexible integration orientated data ingest pipelines
• System monitoring performance and diagnostic tooling
• LLM assisted Graph query and Graph RAG
• Alerting and watchlisting
• Data feature identification and analysis

Benefits

• Reduce fraud via discovery of threat and risk
• Reduce supply chain risk through threat identification
• Ease of integration with other systems
• Real-time alerting over incoming data
• Increased proportionality with bulk personal data
• Flexibility through scalability and integration with wider customer systems
• Reduced knowledge capture burden with automated updates
• Real-time identification of relationships across data
• LLM and AI tooling lowers user training requirement
• Singe view across entities, people, organisations, objects

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Will@data-edge.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

870019391712721

Contact

william moore
07725016753
Will@data-edge.co.uk

About your service

• Service categories:

  Application Development and Deployment

  Analytics and business intelligence

  • Business Intelligence
  • Advanced and predictive analytics
  • Location and geospatial data management and analytics
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Intelligence Analytics As A service is designed to fit within a wider system of interest, receiving data flows and providing alerting and insight to downstream systems. These may be within the provided capability or they may be existing client tools and capabilities. It is client dependent.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The service requires specific hardware; the specification of the hardware depends on the data volumes and types to be processed. The service requires certain datasets to be made available. It is the Buyer’s responsibility to ensure that such data is available (we can advise on the selection and suitability of datasets once the requirements are fully understood.)
• System requirements:
  • Data volumes will determine system requirements
  • Senzing ER licence may be required
  • Storage volumes depend on intended data volumes
  • Specific hardware requirements depend on data volumes
  • A low latency cloud set up
  • Local flash on the database
  • Suitable burstable and tier limits
  • Sizing per thread of 1.5GB RAM, min. 6GB per node
  • Elastic Search or equivalent required
  • Approx. 1TB of storage per 50M records.

User support

• Email or online ticketing support: Yes
• Support response times: This will be dependent on the individual client deployment and classification of the network and wider client organisation.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes
• Support levels: Operational service availability is dependent on client needs given that data engineering support will generally be required to run the service.; ; We are able to provide support services within normal working hours, i.e. 0900-1700, Monday – Friday. Due to the highly technical nature of the analytical services, we only offer a blended technical support package that includes all first, second and third line support. Once the buyer’s specific support requirements are understood, we will be able to agree recompense arrangements should support levels not be met.
• Support available to third parties: Yes
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a mixture of proprietary, open source and Crown-IP applications running on a cloud infrastructure run by either the client or by their cloud service provider. We will manage (install; set up; configure; run; maintain) all entity resolution related services and tools. Full documentation is provided along with training, both system administration and operation as well as end user.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All data is stored in non-proprietary formats in an Elastic Search index. We can output data as CSV or JSON. Data will be stored in the Client’s Cloud and will be available at all times. At point of contract termination or for any other reason (e.g. specific policy driven schedules), data will be removed from all stores and from the Senzing engine itself. Removal costs will be born by the Buyer and will be as per the data engineering day rate (see SFIA rate card.)
• End-of-contract process: At point of contract termination or for any other reason (e.g. specific policy driven schedules), data will be removed from all stores and from the Senzing engine itself, All data will be removed from the entity resolution engine, data storage services and analysis tooling, in conformity with the Buyer's data removal and retention policies. Environments will be shut down. A hand over report will be submitted.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers: Microsoft Edge
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: All services and functions are exposed as APIs. There are a variety of API options available within the system, these will depend on the integration options and choices with other client systems and services
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The system is fully flexible and is tailored to the clients individual requirements, this will include data types, volumes, wider integrations and what they do with the system outputs for downstream analysis. We are able to offer users customisation of the visualisation tools, e.g. feature extensions to the graphing, timeline and event calendar user interfaces. Customisation will be undertaken by Data Edge Analytics driven by user's requirements.

Scaling

• Independence of resources: The service is specific to one client and their users. It will be accessed from within their own environment and will therefore not be subject to or impacted by other users from a different client. During the design focus will be placed on estimated the level of client usage and required system performance across the whole service. Our service is hosted on the Buyer's cloud. All provisioning, load balancing etc. is as per the Buyer's cloud's spec.

Analytics

• Service usage metrics: Yes
• Metrics types: The provision of service metrics will be defined by the client. Comprehensive metrics are provided for all aspects of the system and are an essential feature to understand how the system is performing (for fault finding and resolution aspects) as well as how it is being utilised from a user perspective.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: This is fully configurable and dependent on each specific clients requirements. The entity resolution service is intended to integrate within a wider client architecture so moving data out of the system is a key requirement. This will either be through data pipelines to other downstream analysis tools or through specific user requested exports such as CSV or JSON.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Json
• Data import formats:
  • CSV
  • Other
• Other data import formats: Data will be transformed as required from the original format.

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLAs will be determined with the client. We are offering cloud ready analytics services. Our SLA will define the operational support required for the provision of analytical capability, not from the perspective of the host infrastructure (which will be supplied by the Buyer / their Cloud service provider.) As the Buyer may have specific use cases that require varying levels of operational service, we'd look to define these on a case by case basis. Recompense and remedy will, therefore, be determined once operational service levels have been agreed
• Approach to resilience: This will be dependent on the client's data centre agreements and contracts.
• Outage reporting: Service outage reporting will be determined by the client as the system is fully configurable.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: This will be determined by the client and dependent on their security and assurance posture. It will also depend on the size and nature of the deployment.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: The service will be deployed onto a client's network and will therefore be governed by the client security policies and processes. Data Edge will ensure that these processes will be adhered to and where where potential issues are identified, will raise these and discuss them fully with the client during the planning and deployment phases of an engagement. Security policies and processes are an important area as the environments where the service is deployed are likely to be high assurance and classification areas with specific security policies and processes. These will be especially pertinent for the deployment and support of the service from low to high classification network.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All components are versioned and tracked. All components are subjected to static code analysis as well as vulnerability scans at regular intervals.; Data Edge will work closely with the client to ensure alignment on configuration and change management processes. The service is deployed onto a client's environment and integrates closely with a variety of client services and systems. Data Edge will therefor adhere to the requirements and expectations of the client, given the specific nature of the environment.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: All components are versioned and tracked. All components are subjected to static code analysis as well as vulnerability scans at regular intervals.; Data Edge will work closely with the client to ensure alignment on configuration and change management processes. The service is deployed onto a client's environment and integrates closely with a variety of client services and systems. Data Edge will therefor adhere to the requirements and expectations of the client, given the specific nature of the environment.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Trivy used to continuously scan container registries and notifications are automatically sent to internal company comms channels. Critical's and High vulnerabilities are prioritised or where fixes are not available, mitigations are put in place. Updates will then be sent through to the client environment though this will depend on client specifics given the high assurance and classification nature of these.
• Incident management type: Supplier-defined controls
• Incident management approach: The service has a series of pre-defined processes for incident management. This will be client / service specific and defined with the client during the planning and implementation phases. Due to the level of integration with other client systems, delineation of responsibilities, activities and actions will be pre-agreed with the client. This is also due to the restricted access and high assurance levels of the networks where the system is deployed. Training provided by Data Edge on the service/system will focus on how users report incidents and how these will be dealt with by the client and Data Edge.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Other
• Other public sector networks: Other OS and above government networks

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 10%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 281891c3-9c9f-4198-bfed-1d1a2d6ffa7f
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Ad04c9e6-0e35-4aa3-9e4e-69a8476b285b
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Will@data-edge.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.