AGILYX EMEA LTD

Unit4 ERP Payroll Managed Services

A complete managed service for all your payroll needs.

Features

• Unit4 ERP value added Application Consultancy Services
• ERP Project and Programme Management Services
• Qualified and Certified Consultants
• Elite Partner to Unit4

Benefits

• Reduced business risk
• Cost effective service
• Cross Sector expertise

£700 to £1,162.50 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

870173093032431

Contact

Julie Taylor
01628 637266
julie.taylor@agilyxgroup.com

Planning

• Planning service: Yes
• How the planning service works: We have an experienced team of project managers who have experience in deploying software services and planning an effective cloud hosting solution.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We have a catalogue of maintained training collateral and have a team of highly experienced trainers and consultants who are all experts in their field.; ; Our training delivery is integrated into our implementation methodology.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have a proven cloud readiness assessment that we will perform on clients who are looking to migrate to the cloud from premise or between providers.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a range of application testing methods and more recently, we have been working with our software vendor partner to establish a range of performance test measures that can be deployed as part of a stress test.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide application support to users who are operating Unit4 Business Software either in the cloud or on premise through our proven System Admin as a Service Support model.

Service scope

• Service constraints: We are not aware of any constraints

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We will respond within 4 hours to tickets been raised from Monday to Friday, 9am to 5:30pm.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide system admin as a support to our user base with no contractual tie ins.; ; Our minimum rate is £90 per hour. Should the customer buy more time from us, the rate will be reduced on a sliding scale.; ; The support is managed by our trained and skilled Application Consultants.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Unit4 Business Software

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Certification Limited
• ISO/IEC 27001 accreditation date: 15/2/2018
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to : The design, development, provision and support of Unit4 software products and associated consultancy, technical and managed IT services. Statement of applicability v2. the scope covers all Uk activities and also includes Global activities, hosting, SaaS etc
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SyberNetSelf Assessed Certification
• PCI DSS accreditation date: 014/01/2017
• What the PCI DSS doesn’t cover: The service is deployed as a hosted service. via our partner SyberNet, who are required to run and maintain it in a PCI compliant environment. SyberNet are currently a level2 service provider with less than 300,000 transaction annually and so they complete an SAQ, a quarterly scan by an ASV (they use Qualys as their Approved Scanning Vendor ) and provide anattestation of compliance (AOC)
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  We have a remote workforce that delivers our services. This means we have representatives based in all corners of the UK and Ireland and can offer support to our Customers wherever they may be. We do offer on site services but we have no need for offices and we ensure that both our customers and staff are safe and we are not spreading the Covid 19 virus needlessly.

Pricing

• Price: £700 to £1,162.50 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at julie.taylor@agilyxgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.