LEXISNEXIS RISK SOLUTIONS UK LIMITED

LexisNexis® ThreatMetrix

ThreatMetrix® is an industry-leading risk assessment engine that leverages global intelligence, advanced AI and tailored insights to precisely differentiate genuine customers from fraudsters in real time. It delivers actionable intelligence that strengthens fraud prevention, streamlines the customer experience, reduces manual reviews and enhances performance across the customer journey.

Features

• Realtime digital identity intelligence from the world’s largest global network.
• Responsible AI driven fraud detection analysing nuanced signals and patterns.
• Evaluates device, email, IP, phone, geolocation, transaction data and more.
• Advanced, proprietary device identification using cookie and algorithmic methods.
• Detects unique distance anomalies, age, history, velocity and previous risk.
• Explainable, transparent AI models expertly calibrated to your risk appetite.
• Supports risk‑based and Strong Customer Authentication security strategies.
• Self‑service platform for rules, policies, cases and forensics.
• End‑to‑end decision analytics across the full customer journey.
• Models evolve with fraud feedback to improve accuracy and trust.

Benefits

• Differentiate trusted users from high‑risk behaviour instantly.
• Reduce false positives, detect more fraud across the customer journey.
• Model and understand genuine customer behaviour.
• Lower manual review using actionable, automated, real-time insights.
• Meet evolving regulatory requirements while maintaining minimal friction for customers.
• Integrated step-up authentication to support seamless, risk‑appropriate decisioning.
• Leverage global contributory intelligence spanning industries, regions, devices and behaviours.
• Clear context behind every decision, transparent, explainable AI-models.
• Manage complex caseloads efficiently using unified workflow orchestration tools.
• Improve accuracy with feedback‑driven models adapting to emerging threats.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

870355813075867

Contact

UK Enquiries
02920678555
ukigcloudenquiry@lexisnexisrisk.com

About your service

• Service categories:

  Application Development and Deployment

  Application platforms

  • Model driven application platforms
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: ThreatMetrix communicates with its customers via RESTful APIs.; Customers are notified in advanced for all scheduled maintenance.
• System requirements: ThreatMetrix is a SaaS model customers require minimal hardware investment.

User support

• Email or online ticketing support: Yes
• Support response times: SLA for support is part of T & C's
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is available 24x7x365 and cost is included in the Ts & Cs.; We provide both Cloud Support Engineer (included in Support cost) and a Technical Account Manager (additional cost).
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Experienced technical consultants are key to assist in design and effective onboarding. Online documentation, Online training, Onsite training are available.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: With every ThreatMetrix risk assessment, ThreatMetrix provides an API response in a key-value pair or JSON format. Typically, customers store responses locally as ThreatMetrix has a data retention period of recent six months.; ; Upon contract expiry, customers are able to Export events from the ThreatMetrix Dashboard up to recent six months.
• End-of-contract process: To be discussed with the client.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Support is available for Android and iOS.; ; Both desktop and mobile channels operate silently with the exception that mobile users may be prompted for user permission to gather additional datapoints e.g. Location Services (optional). The end-user's view is the customer's environment and end-users have no access to the ThreatMetrix service.; ; ThreatMetrix Javascript tags are deployed on the customer's webpages and SDK libraries are uploaded into the customer's mobile app. Both implementations are required to make a backend API call to ThreatMetrix for risk assessment. Customers have access to ThreatMetrix service to influence the risk assessment of the end user's session.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: ThreatMetrix communicates with its customers via RESTful APIs. Available APIs include:; - Session Query API - used to trigger a risk assessment of a specific event performed by a user; - Attribute Query API - used to obtain information and perform a risk assessment for an entity; - Query API - enables customers to fetch information regarding an event or entity; - Update API - enables customers to provide feedback regarding an event or entity; - Consortium API - used to add, remove and check items to a shared list within a consortium that the customer belongs to
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We do not test with external participants, vendors or related parties due to sensitivity of data, privacy, security and system access. Our in-house accessibility experts maintain the necessary knowledge and expertise to support compliance initiatives. Testing and remediation are conducted using automated scans and manual scans by accessibility subject-matter experts using JAWS and NVDA screen readers.
• API: Yes
• What users can and can't do using the API: ThreatMetrix communicates with its customers via RESTful APIs.; ; Customers are required to implement ThreatMetrix Javascript tags on their webpage/upload SDK libraries into their mobile app, and to make a backend API call to ThreatMetrix . The customer has full control over which fields are sent via the backend API call to ThreatMetrix which includes provisions for custom fields.; ; ThreatMetrix will provide an API response back to the customer with a risk score, recommended action and reason codes in key-value pair or JSON format.; ; Once the event has completed, the customer makes a follow-up backend API call to ThreatMetrix to provide an updated event outcome. ThreatMetrix will automatically update its system to improve future risk assessments.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: ThreatMetrix communicates with its customers via RESTful APIs.; ; Within the API call, there are provisions of up to 600+ fields which includes custom fields.; ; With every engagement, we will enter a consulting period with the customer to understand the suitability of fields to be shared. The customer has full control over which fields are sent via the API call to ThreatMetrix which includes provisions for custom fields.

Scaling

• Independence of resources: The ThreatMetrix architecture is horizontally scalable and utilises big data components in a live-live configuration across data centres.; ; Today, the ThreatMetrix network processes over 96b events annually. The Operations team continuously monitor utilisation with provisions to accommodate peak periods. With every new customer on-boarding, we ensure there is adequate headroom for growth with the extension of additional hardware where required.; ; ThreatMetrix has failover mechanisms of N+2 level redundancy with physical environments, server infrastructure and network systems.

Analytics

• Service usage metrics: Yes
• Metrics types: Self Service reports are available for administrators
• Reporting types: Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-18 / ISAE 3402
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: Ability to export to PDF and/or CSV file formats. There are provisions for SFTP downloads.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: To be passed via API call

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Target Availability is 99.9%
• Approach to resilience: Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.
• Outage reporting: Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password
• Access restrictions in management interfaces and support channels: A Least Privilege principle is in place and governs how an individual should only be granted access to those objects, resources, and data that are necessary for the user to do their job.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software. Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks. Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability are maintained within Company computer systems and networks and that security controls cannot be circumvented.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform a range of vulnerability assessment services. Vulnerability scans for networked systems occur frequently. Information Security will oversee the assessment and reporting process.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM) and used for reporting, correlation, and analysis. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time events and investigate or escalate as appropriate.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: There are documented corporate information security incident response procedures in place to guide response activities in the event of a security incident and breach response. Policies and procedures are in place to ensure timely and appropriate consumer and customer notifications.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus ISOQAR
• ISO/IEC 27001 accreditation date: Friday 19 September 2025
• What the ISO/IEC 27001 doesn’t cover: LexisNexis® ThreatMetrix®, LexisNexis® Emailage® - which are covered by SOC 2 Type II - Security, Confidentiality, Availability, Processing Integrity, Privacy.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Avertium, LLC
• PCI DSS accreditation date: Friday 17 October 2025
• What the PCI DSS doesn’t cover: LexisNexis® Bankers Almanac® Validate, LexisNexis® Bridger Insight® XG,LexisNexis Risk Management Solutions®, LexisNexis® RiskNarrative™ Platform, LexisNexis® TraceIQ®, LexisNexis® IDU®, LexisNexis® IDVerse®, LexisNexis® Emailage®, LexisNexis® Smartcleanse®
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Ee44ffd3-720a-498f-b911-1db4c1e66d58
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3021ad1e-abd7-4da9-ac04-f237570a18c0
• Other security certifications: Yes
• Any other security certifications: SOC 2 Type II

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukigcloudenquiry@lexisnexisrisk.com. Tell them what format you need. It will help if you say what assistive technology you use.