QUANTUMLOOP TECHNOLOGIES LTD

EMMA AI: Patient Access, Digital Triage and Communication Platform for NHS Primary Care

AI-powered patient access for NHS primary care. Tackles the 8am rush through conversational AI call answering, online consultation and website chatbot. Outbound patient communication for appointment reminders, QOF recalls, vaccination campaigns. Reduces DNAs, manages demand, automates clinical workflows. Digital patient triage and care navigation. EMIS Web, SystmOne and Accurx integration.

Features

• AI-powered inbound call handling with instant 3-ring answer guarantee
• Multi-language support for most common languages
• Web-based chatbot interface for accessible digital access
• Outbound AI calling and SMS campaigns for recalls
• Symptom recognition, automated triage and acuity assessment
• Care navigation with pathway signposting to 111, 999, Pharmacy First
• Real-time speech-to-text transcription and structured data capture
• Integration with EMIS, SystmOne, Medicus and consultation tools
• Digital consultation tool with seamless workflow submission
• Real-time analytics dashboard with practice and PCN reporting

Benefits

• Eliminates the 8am GP phone queue scramble
• Answers 100% of calls instantly – zero missed patient contact
• Improves access for working patients and those with busy lifestyles
• Frees reception staff for higher-value patient-facing tasks
• Supports non-English speakers with multilingual patient access
• Reduces inappropriate A&E attendance through effective care navigation
• Scales instantly during peak demand without additional staffing
• Provides full audit trail for governance and clinical safety
• DTAC assessed and DCB0129 compliant for NHS clinical safety
• Reduces staff stress and improves workplace wellbeing

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at harpal.sira@quantumloopai.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

870623262096397

Contact

Harpal Sira
02075100941
harpal.sira@quantumloopai.com

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Other
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Supports patient requests via voice and digital channels. Practices may continue using existing online consultation tools or use QuantumLoop's integrated consultation capability. Integration with clinical systems (EMIS Web, SystmOne or Medicus) required only for advanced features or consultation tool. Admin dashboard access requires internet connectivity for monitoring calls, transcripts and records. Standard support 08:00-18:00 Monday to Friday; 24/7 for critical incidents. Fair usage thresholds apply. Clinical decisions remain with qualified healthcare professionals. Designed specifically for NHS GP surgeries. Practice-specific configuration included during implementation. Planned maintenance occurs outside core hours with advance notice.
• System requirements:
  • Public patient access channels configured during implementation
  • Modern web browser for admin dashboard access (Chrome, Edge, Firefox)
  • Telephone system to handle calls that bypass the EMMA service
  • Internet connection for staff accessing the monitoring dashboard
  • No software installation required - fully cloud-hosted service
  • No additional licences or on-premise hardware needed

User support

• Email or online ticketing support: Yes
• Support response times: Response within 4 hours during business hours (9am-5pm Monday-Friday). Critical issues receive priority response within 1 hour. Weekend support available for urgent issues via emergency contact. All tickets acknowledged within 30 minutes during business hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 A
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 A
• Web chat accessibility testing: We rely on HubSpot's accessibility testing and compliance. HubSpot conducts accessibility testing as part of their product development. We have not independently conducted user testing with assistive technology users for the web chat function specifically, but we welcome feedback from users and will address any accessibility concerns raised.
• Onsite support: Yes, at extra cost
• Support levels: Standard Support (included): Email and phone support 8am-6pm Monday-Friday. 4-hour response SLA for standard issues, 1-hour for critical. Dedicated account manager assigned during onboarding. Access to online knowledge base and documentation. Premium Support (additional cost): Extended hours support, faster response times, quarterly business reviews with technical account manager. Implementation support included with all subscriptions covering setup, training and go-live assistance.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We provide structured onboarding support, including a dedicated implementation manager assigned to each practice. Implementation typically completes within 2–4 weeks and includes number porting, integration with GP clinical systems, and configuration of call handling and workflows.; ; Online training is provided for practice staff, covering service operation, dashboard usage, reporting, and configuration options. Supporting documentation includes quick start guides, video tutorials, and administrator manuals.; ; Go-live is supported by the implementation team, with monitoring during the initial period. Ongoing access to an online knowledge base and support portal is provided for self-service assistance.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • DOCX (Microsoft Word)
  • PPTX (PowerPoint presentations)
  • PNG (images/posters)
  • JPEG (images)
  • MP4 (video tutorials/testamonials)
  • XLSX (Excel spreadsheets)
  • Printed materials - for patient and staff awareness
  • Online knowledge base
  • In-app help guides
  • Email documentation
• End-of-contract data extraction: Upon contract termination, users can request data export through our admin dashboard or by contacting support. All structured data including call logs, transcripts, and analytics can be exported in standard formats (CSV, JSON). Data export is available for 30 days following termination. Call recordings are available for export during their retention period (30 days default, or extended period if purchased). We provide data in machine-readable formats ensuring easy migration to alternative systems. Export requests processed within 5 working days. Telephone numbers ported back to customer's chosen provider. Full audit trail provided documenting all data transfers.
• End-of-contract process: At contract end, 90 days' notice required for non-renewal. Service access continues until termination date. Data export included in contract price for 30 days post-termination. Telephone number porting back to customer's provider included at no extra cost. Call recordings retained for standard 30-day period then securely deleted. Structured data (call logs, transcripts) retained up to 8 years per NHS guidelines unless customer requests earlier deletion. Extended transition assistance available at additional cost if longer migration period required. All personal data deleted or returned per customer instruction. Secure data sanitisation certificate provided confirming deletion. Customer retains access to admin dashboard until termination date.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Documentation available in PDF, Word, and online formats. We use clear language, logical headings, and descriptive image captions. Alternative formats provided on request. Our support team accommodates individual accessibility requirements during onboarding and offboarding.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: WCAG 2.2 A
• Description of service interface: EMMA answers all inbound patient calls into the GP practice, capturing patient requests and submitting them into the configured online consultation tools. Where clinically or operationally appropriate, a small proportion of calls are routed to practice staff for handling. Routine use of the service does not require staff access to the administration dashboard.
• Accessibility standards: WCAG 2.2 A
• Accessibility testing: We carry out accessibility testing using automated tools to assess compliance against WCAG criteria, alongside cross-browser testing. The interface is built using semantic HTML and supports keyboard-only navigation and screen reader compatibility. Accessibility considerations are embedded into our design and development process, and feedback from users is reviewed and addressed as part of continuous improvement. Where required, additional testing and validation activities are undertaken to support accessibility needs.
• API: No
• Customisation available: Yes
• Description of customisation: What can be customised: Call handling flows, triage pathways, greetings, languages, routing rules, escalation thresholds, operating hours, reporting views, and integration settings.; ; How users can customise: Configuration is completed during onboarding and updated via the admin dashboard or by request to QuantumLoop support.; ; Who can customise: Practice managers and authorised administrators, with role-based access controls.

Scaling

• Independence of resources: Cloud infrastructure hosted on enterprise-grade platforms provides automatic horizontal scaling. Each customer's call handling is logically isolated ensuring performance consistency regardless of total system demand. Load balancing distributes traffic across multiple availability zones. Resource allocation monitored in real-time with automatic capacity provisioning during peak periods. Service capacity designed to handle 10x normal load without degradation.

Analytics

• Service usage metrics: Yes
• Metrics types: Comprehensive analytics dashboard with real-time and historical metrics:; Operational: Call volumes, duration, answer times, abandoned/missed calls, redirections, and forwards.; ; Patient: Unique patients serviced, requests submitted, age demographics, repeat caller rates, and patient journey visualisations.; Clinical: Medical requests by condition type, symptom trends, and triage categorisation.; ; Business Intelligence: Human hours saved, efficiency metrics, and multi-site comparison dashboards.; ; Administrative: Request types (sick notes, prescriptions, referrals, test results), appointment status tracking.; ; Care Pathways: Referrals to alternative services, preventive care engagement.; ; All metrics are filterable by date range and surgery. NHS Contract Data Metrics Mandate compliant.
• Reporting types:
  • Real-time dashboards
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users can export data directly from the admin dashboard including statistics, reports, and patient submissions. All information is visible and accessible through the dashboard interface throughout the contract. For a complete data export (typically required at contract termination), users can request this via a support ticket. Our support team processes full data export requests promptly to ensure practices retain all their data when offboarding.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • JSON
  • WAV (audio recordings)
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We guarantee 99.9% service availability measured monthly, excluding scheduled maintenance - and have consistently exceeded this target over the past year whilst handling millions of patient calls. Service credits provided if targets not met: 5% credit for 99.0-99.9% uptime, 10% credit for below 99.0% uptime. Maximum service credits capped at 10% of monthly charges per calendar month. Scheduled maintenance performed during low-usage periods with at least 48 hours advance notice. Excused downtime includes force majeure events, buyer actions, and third-party service issues. Service credit claims must be submitted in writing within 30 days of affected month end.
• Approach to resilience: Service hosted on Microsoft Azure UK with multi-availability zone architecture. Automatic failover configured at telephony and platform layers. If our service becomes unavailable, calls automatically route to the surgery's reception lines via pre-configured Tier-1 VoIP provider rules, ensuring patients always reach a live handling path. Database backups taken automatically every 6 hours with 7-day retention. Infrastructure deployable from code to clean environment if required. Recovery objectives: inbound call reachability within 15 minutes (via service or surgery fallback); full service within 8 hours; RTO 8 hours, RPO 6 hours for core services. BCDR tested semi-annually including live failover exercises. Detailed architecture available on request.
• Outage reporting: Public status page with real-time service health updates - users can subscribe for automatic notifications. In-dashboard status indicators showing current service availability. Email notifications sent automatically for incidents and scheduled maintenance. SMS text notifications available for critical alerts. Status updates include incident description, impact assessment, and expected resolution time. Post-incident summaries provided following major outages

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management interfaces require authenticated login with MFA capability and role-based access controls enforcing least-privilege principles. All administrative actions are logged with full audit trails.; Support staff access is restricted to authorised personnel with documented need. Access to patient-identifiable information requires explicit authorisation and is logged. Staff managing call quality or incidents operate under internal standard operating procedures ensuring outputs contain no patient-identifiable data. Access permissions are reviewed regularly and revoked promptly upon role change.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus certified; Class I medical device with the MHRA; DTAC assessed; DSPT Toolkit Certified; Clinical Safety & Risk Management; CREST Penetration Testing; GDPR & DPIA; Clinically reviewed under DCB0129 and DCB0160; EQMS deployment
• Information security policies and processes: Security governance overseen by appointed Governance lead, SIRO (Senior Information Risk Owner) and DPO (Data Protection Officer) reporting to CEO. Clinical Safety Officer appointed for clinical data oversight. Policies reviewed and approved annually by leadership including CEO, SIRO/DPO, and CSO. Full implementation of eQMS with comprehensive policies and standards for testing, and governance in compliance with MHRA guidelines for Class 1 medical device status. ; Key policies maintained: Information Security Policy, Data Protection Policy, Access Control Policy, Incident Response Standard, Business Continuity & Disaster Recovery Policy, Backup & Retention Standard, and Clinical Safety Management System (DCB0129/0160 compliance).; Policy compliance ensured through: mandatory staff security awareness training, annual policy reviews, regular internal audits, external penetration testing by CREST-accredited providers, and Cyber Essentials Plus certification. Security incidents escalated through defined reporting structure with documented response procedures."audits and external assessments. Staff receive mandatory security training upon joining and annually thereafter. Breaches reported immediately to security lead with escalation to board. Third-party processors assessed against security requirements before engagement. Policies aligned with NHS Data Security Standards and Cyber Essentials Plus requirements.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All platform components are version-controlled with unique identifiers tracked through development, testing and production environments. Infrastructure configurations are managed as code on Microsoft Azure UK, with continuous monitoring of deployed resources. Subprocessors are documented within our supplier management framework with scheduled reviews.; Changes undergo mandatory security impact assessment before approval, evaluating effects on data flows, access controls, encryption and compliance with DTAC and DCB0129. Changes with clinical safety implications are referred to our Clinical Safety Officer for hazard log review. Annual penetration testing supplements ongoing security assessment. All change records and approvals are retained for audit purposes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: QuantumLoopAI maintains a risk-based vulnerability management process aligned with NCSC guidance and NHS DSPT requirements.; Potential threats are identified through annual penetration testing, continuous monitoring of Azure security alerts, and regular review of subprocessor security status. Clinical safety hazards assessed under DCB0129 with Clinical Safety Officer maintaining the hazard log.; Patch Deployment; Critical security patches are assessed and deployed within 14 days. High-severity patches follow within 30 days. All patches undergo security impact assessment before deployment, with emergency procedures for zero-day vulnerabilities.; Threat Intelligence; We monitor NCSC advisories, Microsoft Security Response Centre, NHS Digital security notifications and subprocessor security bulletins.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have deployed real-time monitoring for applications and infrastructure, combined with Microsoft Azure Security Centre for threat detection. Our core service engine, HELIX, maintains comprehensive audit logs capturing access events, configuration changes and anomalous behaviour. Automated alerting identifies unusual patterns including failed authentication and unexpected data access.; Potential compromises trigger our incident management procedure aligned with DCB0129. Critical incidents are triaged within one hour with immediate containment. Reportable breaches are notified to the ICO within 72 hours and affected controllers informed promptly. Our Clinical Safety Officer oversees incidents with patient safety implications.
• Incident management type: Supplier-defined controls
• Incident management approach: Pre-defined processes for service outages, security, clinical safety, and information governance incidents. Severity/likelihood matrix (SAC 1-5) determines escalation - critical incidents escalated immediately to Clinical Safety Officer and senior management. Users report via email, phone, or web portal; all incidents logged in Azure DevOps ticketing system. Root cause analysis conducted with corrective actions implemented. Incident reports provided to customers including cause, actions taken, and lessons learned. Major incidents reported to NHS England where required. DCB-0129 compliant. Records retained for product life plus 5 years.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 20%
• Between £250,000 and £500,000: 20%
• Between £500,001 and £1,000,000: 20%
• Between £1,000,001 and £2,500,000: 20%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials (Cert: 2b25fc72-c401-4ff0-8c0d-eeebcbc2fefe)
  • Cyber Essentials Plus (Cert: fc2feddd-8fdc-4260-af8c-4ac104d79080)
  • MHRA Class I Medical Device (2025100701440059)
  • DCB0129 Clinical Safety Case with Clinical Safety Officer
  • DSPT registered (ODS: N4F17)
  • ICO Registered (ZB801672)
  • Hosted on ISO 27001 certified Azure UK infrastructure
  • ISO 27001 certification in progress
  • Annual penetration testing conducted
  • DTAC compliant

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at harpal.sira@quantumloopai.com. Tell them what format you need. It will help if you say what assistive technology you use.